Technical Support Engineer Visa Sponsorship Jobs in Louisiana
Technical support engineer roles in Louisiana are concentrated in Baton Rouge and New Orleans, where energy, technology, and healthcare companies actively hire internationally. Major employers in the region include Entergy, Turner Industries, and technology service firms supporting the Gulf Coast's industrial sector. Visa sponsorship is available, though competitive.
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Position Title Technical Support Specialist II
FLSA Exempt
Department XOCOM - Xavier Ochsner College of Medicine
Job Summary
Xavier Ochsner College of Medicine is accepting applications for the position of Technical Support Specialist II. This position reports to the Director of Operations for Technology Administration. Acts as a Technical Support staff member for the help desk and technical support staff. Requires extensive knowledge of computer hardware and software across several platforms, including UNIX, Linux, Mac OS, and Windows. Extensive knowledge of running diagnostic utilities for break-fix and troubleshooting. Ability to conduct research quickly on a wide range of computing issues. Ability to present research and ideas in a user-friendly language. Extensive application support experience. Ability to prioritize and resolve multiple tasks in a high-pressure environment. Keen attention to detail and ability to document problem resolution for follow-up and follow-through. Exceptional written and oral communication skills. Highly self-motivated and a self-starter. Exceptional customer service and interpersonal communication skills with prior experience working in a team-oriented, collaborative environment. AA/EOE
About Xavier Ochsner College of Medicine
In February 2024, the Xavier University of Louisiana Board of Trustees and the Ochsner Health Board of Directors approved the partnership to develop the Xavier Ochsner College of Medicine. Becoming the fifth allopathic Historically Black College and University (HBCU) medical school in the country.
Xavier University of Louisiana stands as a recognized leader in STEM and health science, producing more African American students who graduate from medical school each year than any other university in the country. Ochsner Health, Louisiana’s largest, academic health system with a long track record of excellence in medical education, is committed to exceptional, patient centered care and Ochsner Medical Center – New Orleans is the tertiary and quaternary care for Louisiana and the surrounding region. As the largest physician led clinically integrated network in the Gulf South, the Ochsner Health Network operates 46 hospitals and treated more than 1.5 million patients in 2022.
Xavier and Ochsner have been working together since the early 1980s. Through their ongoing partnership, Ochsner Health and Xavier University of Louisiana have advanced healthcare equity through several programs, including a program for physician assistants that has already graduated 108 students. By creating this new medical school, Xavier Ochsner College of Medicine is taking a big step toward improving healthcare for all the communities they serve. Together, they will train doctors who care deeply about their patients and understand the importance of diversity and high-quality medicine. In addition, Ochsner has 33 wide-ranging, accredited residency and fellowship programs.
Minimum Qualifications
- A high school diploma with certifications, Associate Degree, or Bachelor’s degree in Computer Science or closely related degree
- Minimum 7-12 years’ experience in helpdesk and technology support
- Technically savvy with a solid understanding of networks and technology infrastructure
- Must have written and interpersonal skills essential when communicating with clients
Preferred Qualifications
- CompTIA Security+ or A certification
- Experience in a customer-focused position involving technical knowledge of all products and services
- Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
- Comfortable working in and assisting others through company help desk software, such as Happy Fox or LogMeIn Rescue, in addition to other remote access desktop programs
Special Requirements Summary
1. Fields incoming help desk requests from end users from both telephone and online work orders in a courteous and timely manner
2. Documents all pertinent end user identification information, including name, department, contact information, and nature of problem or issue
3. Builds rapport and elicits problem details from help desk customers
4. Installs and configures computer systems and applications
5. Responds to customer inquiries and assists in troubleshooting and resolving challenges
6. Works with Network Specialists to resolve network interruption issues when necessary
7. Attends in-person meetings with clients to analyze, troubleshoot, and diagnose hardware problems promptly
8. Maintains a working online log detailing all technical issues resolved as well as the date of completion
9. Accesses software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution
10. Performs hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications
11. Tests fixes to ensure the problem has been adequately resolved
12. Performs post-resolution follow-ups to help requests
13. Assists management in creating training materials pertaining to computer troubleshooting and usage
14. Must be receptive to constructive criticism and customer feedback regarding their experience with software or IT services
15. Extensive experience working with different operating systems, including Windows and Mac OS
16. Ability to prioritize and manage several projects and milestones efficiently
17. Ability to work independently with minimal supervision
Work Hours
Full time/Exempt
Knowledge, Education, Experience, and Proficiencies
Performs other related duties and special projects as assigned; some evening, weekend, and holiday hours are required; on-call rotation may be required
Essential Duties and Responsibilities
1. Fields incoming help desk requests from end users from both telephone and online work orders in a courteous and timely manner
2. Documents all pertinent end user identification information, including name, department, contact information, and nature of problem or issue
3. Builds rapport and elicits problem details from help desk customers
4. Installs and configures computer systems and applications
5. Responds to customer inquiries and assists in troubleshooting and resolving challenges
6. Works with Network Specialists to resolve network interruption issues when necessary
7. Attends in-person meetings with clients to analyze, troubleshoot, and diagnose hardware problems promptly
8. Maintains a working online log detailing all technical issues resolved as well as the date of completion
9. Accesses software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution
10. Performs hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications
11. Tests fixes to ensure the problem has been adequately resolved
12. Performs post-resolution follow-ups to help requests
13. Assists management in creating training materials pertaining to computer troubleshooting and usage
14. Must be receptive to constructive criticism and customer feedback regarding their experience with software or IT services
15. Extensive experience working with different operating systems, including Windows and Mac OS
16. Ability to prioritize and manage several projects and milestones efficiently
17. Ability to work independently with minimal supervision
Posting Detail Information
Posting Number S511P
Number of Vacancies 1
Desired Start Date 10/12/2026
Posting Date 10/01/2026
Open Until Filled Yes
Special Instructions to Applicants
Attach online only your resume, cover letter and contact information for three references.
About Xavier
Founded in 1925 by Saint Katharine Drexel and the Sisters of the Blessed Sacrament, Xavier is the only Catholic Historically Black University in the United States. Located in New Orleans, the University strives to contribute to a more just and humane society by preparing its students to assume roles of leadership and service in a global society. Xavier prides itself in its diverse learning and teaching environment that incorporates a variety of educational practices, including research and service learning.
Posting Details
Position Title Technical Support Specialist II
FLSA Exempt
Department XOCOM - Xavier Ochsner College of Medicine
Job Summary
Xavier Ochsner College of Medicine is accepting applications for the position of Technical Support Specialist II. This position reports to the Director of Operations for Technology Administration. Acts as a Technical Support staff member for the help desk and technical support staff. Requires extensive knowledge of computer hardware and software across several platforms, including UNIX, Linux, Mac OS, and Windows. Extensive knowledge of running diagnostic utilities for break-fix and troubleshooting. Ability to conduct research quickly on a wide range of computing issues. Ability to present research and ideas in a user-friendly language. Extensive application support experience. Ability to prioritize and resolve multiple tasks in a high-pressure environment. Keen attention to detail and ability to document problem resolution for follow-up and follow-through. Exceptional written and oral communication skills. Highly self-motivated and a self-starter. Exceptional customer service and interpersonal communication skills with prior experience working in a team-oriented, collaborative environment. AA/EOE
About Xavier Ochsner College of Medicine
In February 2024, the Xavier University of Louisiana Board of Trustees and the Ochsner Health Board of Directors approved the partnership to develop the Xavier Ochsner College of Medicine. Becoming the fifth allopathic Historically Black College and University (HBCU) medical school in the country.
Xavier University of Louisiana stands as a recognized leader in STEM and health science, producing more African American students who graduate from medical school each year than any other university in the country. Ochsner Health, Louisiana’s largest, academic health system with a long track record of excellence in medical education, is committed to exceptional, patient centered care and Ochsner Medical Center – New Orleans is the tertiary and quaternary care for Louisiana and the surrounding region. As the largest physician led clinically integrated network in the Gulf South, the Ochsner Health Network operates 46 hospitals and treated more than 1.5 million patients in 2022.
Xavier and Ochsner have been working together since the early 1980s. Through their ongoing partnership, Ochsner Health and Xavier University of Louisiana have advanced healthcare equity through several programs, including a program for physician assistants that has already graduated 108 students. By creating this new medical school, Xavier Ochsner College of Medicine is taking a big step toward improving healthcare for all the communities they serve. Together, they will train doctors who care deeply about their patients and understand the importance of diversity and high-quality medicine. In addition, Ochsner has 33 wide-ranging, accredited residency and fellowship programs.
Minimum Qualifications
- A high school diploma with certifications, Associate Degree, or Bachelor’s degree in Computer Science or closely related degree
- Minimum 7-12 years’ experience in helpdesk and technology support
- Technically savvy with a solid understanding of networks and technology infrastructure
- Must have written and interpersonal skills essential when communicating with clients
Preferred Qualifications
- CompTIA Security+ or A certification
- Experience in a customer-focused position involving technical knowledge of all products and services
- Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
- Comfortable working in and assisting others through company help desk software, such as Happy Fox or LogMeIn Rescue, in addition to other remote access desktop programs
Special Requirements Summary
1. Fields incoming help desk requests from end users from both telephone and online work orders in a courteous and timely manner
2. Documents all pertinent end user identification information, including name, department, contact information, and nature of problem or issue
3. Builds rapport and elicits problem details from help desk customers
4. Installs and configures computer systems and applications
5. Responds to customer inquiries and assists in troubleshooting and resolving challenges
6. Works with Network Specialists to resolve network interruption issues when necessary
7. Attends in-person meetings with clients to analyze, troubleshoot, and diagnose hardware problems promptly
8. Maintains a working online log detailing all technical issues resolved as well as the date of completion
9. Accesses software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution
10. Performs hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications
11. Tests fixes to ensure the problem has been adequately resolved
12. Performs post-resolution follow-ups to help requests
13. Assists management in creating training materials pertaining to computer troubleshooting and usage
14. Must be receptive to constructive criticism and customer feedback regarding their experience with software or IT services
15. Extensive experience working with different operating systems, including Windows and Mac OS
16. Ability to prioritize and manage several projects and milestones efficiently
17. Ability to work independently with minimal supervision
Work Hours
Full time/Exempt
Knowledge, Education, Experience, and Proficiencies
Performs other related duties and special projects as assigned; some evening, weekend, and holiday hours are required; on-call rotation may be required
Essential Duties and Responsibilities
1. Fields incoming help desk requests from end users from both telephone and online work orders in a courteous and timely manner
2. Documents all pertinent end user identification information, including name, department, contact information, and nature of problem or issue
3. Builds rapport and elicits problem details from help desk customers
4. Installs and configures computer systems and applications
5. Responds to customer inquiries and assists in troubleshooting and resolving challenges
6. Works with Network Specialists to resolve network interruption issues when necessary
7. Attends in-person meetings with clients to analyze, troubleshoot, and diagnose hardware problems promptly
8. Maintains a working online log detailing all technical issues resolved as well as the date of completion
9. Accesses software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution
10. Performs hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications
11. Tests fixes to ensure the problem has been adequately resolved
12. Performs post-resolution follow-ups to help requests
13. Assists management in creating training materials pertaining to computer troubleshooting and usage
14. Must be receptive to constructive criticism and customer feedback regarding their experience with software or IT services
15. Extensive experience working with different operating systems, including Windows and Mac OS
16. Ability to prioritize and manage several projects and milestones efficiently
17. Ability to work independently with minimal supervision
Posting Detail Information
Posting Number S511P
Number of Vacancies 1
Desired Start Date 10/12/2026
Posting Date 10/01/2026
Open Until Filled Yes
Special Instructions to Applicants
Attach online only your resume, cover letter and contact information for three references.
About Xavier
Founded in 1925 by Saint Katharine Drexel and the Sisters of the Blessed Sacrament, Xavier is the only Catholic Historically Black University in the United States. Located in New Orleans, the University strives to contribute to a more just and humane society by preparing its students to assume roles of leadership and service in a global society. Xavier prides itself in its diverse learning and teaching environment that incorporates a variety of educational practices, including research and service learning.
Technical Support Engineer Job Roles in Louisiana
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Search Technical Support Engineer Jobs in LouisianaTechnical Support Engineer Jobs in Louisiana: Frequently Asked Questions
Which companies in Louisiana sponsor visas for technical support engineers?
Energy and industrial technology companies are among the most active sponsors in Louisiana. Entergy, CGI Federal (with Gulf Coast operations), and IT services contractors supporting petrochemical facilities have filed H-1B visa Labor Condition Applications for technical support roles. Healthcare systems like Ochsner Health and university-affiliated research centers in Baton Rouge and New Orleans also periodically sponsor international technical support professionals.
Which visa types are most common for technical support engineer roles in Louisiana?
The H-1B is the most common visa for technical support engineers in Louisiana, as the role typically qualifies as a specialty occupation requiring a bachelor's degree in computer science, information technology, or a related field. Candidates with Canadian or Mexican citizenship may qualify for TN visa status under the USMCA. Some roles at research institutions may support J-1 visa or O-1 visa classifications depending on qualifications.
Which cities in Louisiana have the most technical support engineer sponsorship jobs?
Baton Rouge and New Orleans account for the majority of technical support engineer sponsorship activity in Louisiana. Baton Rouge is home to major industrial and energy employers, as well as Louisiana State University's research and IT infrastructure. New Orleans has a growing technology sector alongside established healthcare and port logistics operations. Shreveport occasionally sees openings tied to healthcare systems and regional government contractors.
How to find technical support engineer visa sponsorship jobs in Louisiana?
Migrate Mate lists technical support engineer positions in Louisiana that are open to visa sponsorship, filtered specifically so you're not sorting through roles that won't consider international candidates. The platform focuses on H-1B-eligible positions, which is the primary pathway for this role in Louisiana. Searching by state lets you target Baton Rouge and New Orleans employers in energy, healthcare, and technology services where sponsorship is most common.
Are there any state-specific considerations for technical support engineers seeking sponsorship in Louisiana?
Louisiana's economy is heavily tied to energy, petrochemicals, and port logistics, so technical support engineers with experience in industrial control systems, OT/IT environments, or enterprise resource planning platforms used in manufacturing tend to be more competitive for sponsored roles. The state does not impose additional visa-related requirements beyond federal rules, but prevailing wage compliance is particularly relevant given that DOL wage levels for technology roles in Louisiana may differ from national averages.
What is the prevailing wage for sponsored technical support engineer jobs in Louisiana?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.