Customer Service Management Visa Sponsorship Jobs in Maryland

INTRODUCTION

As a Fulfillment Associate, Document Management and Processing, you will ensure that legal documents received by our office are processed accurately and efficiently, confirming receipt of the documents. These documents are time-sensitive, so this role requires attention to detail and an ability to excel in a fast-paced environment. Your role will be essential in meeting customer service standards, fulfilling the duties of a registered agent for our clients. We offer full benefits, career opportunity, training, and competitive pay.

In this role, you will report to the Associate Director, Fulfillment and work M-F from our local Baltimore (E. Pratt St.) office.

Responsibilities:

• Discern which documents received by our company are legal Service of Process, based on statutes and industry standards.
• Process all Service of Process (SOP) documents by scanning the documents and uploading to our proprietary work site.
• Communicate with internal corporate office regarding the delivery of documents.
• Ensure delivery and confirmation of all SOP documents.
• Retrieve, sort, and distribute incoming mail.
• Log client correspondence into the RASi management system, generate correspondence receipts, and forward to clients.
• Attendance and adherence to the work schedule are critical in this role as you will be the point person in receiving legal documents.

SKILLS:

• Highly detail-oriented with strong organizational skills.
• Excellent data entry skills with a high sense of urgency completing the processing of documents.
• Analytical critical thinking and problem-solving skills.
• Ability to carefully read and interpret state and legal documents.
• Be self-directed and work efficiently with minimal supervision.
• Work both independently and in a team environment.
• Assist coworkers by sharing information and knowledge.
• Work in a time-sensitive environment with a large workflow.
• Be creative in identifying ways of increasing efficiency and simplifying processes.
• Professional communication and presentation skills (verbal and written).

QUALIFICATIONS:

• High School diploma or equivalent; highly prefer some college.
• 1+ years' experience in an office or customer service position.
• Experience in legal services or registered agent services is highly preferred.
• Experience working with Microsoft Office products, and databases.

DIVERSITY MATTERS:

Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America’s Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America’s Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer.

OUR INTERVIEW PRACTICES

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

COMPENSATION:

$27,700.00 - $46,450.00 USD

This role is eligible for Bonus.

Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

ADDITIONAL INFORMATION:

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.