Customer Service Management Visa Sponsorship Jobs in Colorado

INTRODUCTION

WSP is seeking a Full-Time TMC Operator for our 24/7 Aurora CO location.

The TMC Operator is responsible for the continuous 24/7 operation of the E-470 Traffic Management Center, serving as the central point of coordination for all roadway activity during their assigned shift. This role is not limited to monitoring systems; the TMC Operator is expected to actively manage the roadway through real-time detection, decision making, and response coordination.

TMC Operators use multiple systems such as CCTV, VMS, and ATMS and communications platforms to identify and verify incidents, assess conditions, and take immediate action. They answer and prioritize both emergency and non-emergency calls while maintaining constant communication with key partners including Colorado State Patrol, local 911 centers, Roadside Assistance, Roadway Maintenance, and internal leadership.

The TMC Operator ensures the resources are engaged quickly, keeps stakeholders informed, and monitors evolving conditions such as traffic flow, weather, and roadway hazards that may impact operations. This includes notifying on-call personnel and escalating situations as needed.

Success in this role requires strong situational awareness, organization, and the ability to manage multiple priorities at once. Operators must demonstrate initiative, clear communication, and the ability to perform under pressure while maintaining accurate system entries and coordination across all involved parties.

The TMC is an essential 24/7/365 operation, including nights, weekends, and holidays, responsible for the safety and mobility of the traveling public. As such, operators are expected to maintain flexibility to ensure continuous coverage and a consistent, high level of service at all times.

Pay: $24.29 per hour

Schedule is one of three shifts:

• 1st: 6AM - 2PM
• 2nd: 2PM - 10PM
• 3rd: 10PM - 6AM

WSP USA is providing the compensation range that the company in good faith believes it might pay and/or offer for this position within the state of Colorado, based on the successful applicant’s education, experience, knowledge, skills, and abilities in addition to internal equity and specific geographic location. WSP USA reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, and/or federal law.

Responsibilities

• Actively monitor and manage roadway conditions using available systems.
• Verify, assess, and take immediate action on all incidents. Operators are responsible for determining the appropriate actions and executing them without delay.
• Dispatch and coordinate response resources including Roadside Assistance, Roadway Maintenance, and emergency services. Maintain continuous coordination with Colorado State Patrol, local emergency responders, and Management Team throughout the lifecycle of an incident.
• Activate and manage Traveler information systems such as roadway variable message signs and social media to provide timely and accurate information to the traveling public.
• Communicate clearly and effectively across all channels (radio, phone, system notifications, email). Ensure stakeholders are informed and updated as conditions change.
• Maintain accurate, real-time documentation of all incidents, actions, and communications in the ATMS. Entries must be complete, timely, and reflect actual operations.
• Prioritize and manage multiple tasks simultaneously in a fast-paced, high-pressure environment while maintaining situational awareness of the entire roadway.
• Escalate incidents appropriately, including early recognition of severe events, and ensure required notifications and coordination are completed.
• Monitor external factors such as weather, traffic patterns, and special events, and anticipate their impact on roadway operations.
• Support operational continuity by coordinating shift handoffs, maintaining awareness of ongoing incidents, and ensuring no loss of information between shifts.
• Follow all SOPs, policies, and operational standards, while applying sound judgment when conditions require adaptation.
• Demonstrate accountability and professionalism at all times, including adherence to attendance expectations, performance standards, and continuous improvement.

BASIC QUALIFICATIONS

• Minimum of one year of work experience required. Experience in dispatch, transportation operations, call centers, or public safety environments is strongly preferred.
• High School Diploma or GED required.
• Additional education in Emergency Management, Technology, or related fields is a plus, but not required.
• Proven ability to manage multiple tasks, systems, and priorities at the same time without losing awareness of the overall operation.
• Strong organizational skills with attention to detail. Must be able to track, document, and coordinate incident activity accurately in real time.
• Ability to communicate effectively and professionally with internal teams and external partners, including agencies.
• Demonstrated ability to make decisions under pressure. Operators must be able to assess situations quickly, remain calm, and take appropriate action without hesitation.
• Ability to react immediately and with sound judgment in emergency and high-stress situations.
• Must be able to work within a 24/7/365 operation, including days, nights, weekends, and holidays. Flexibility will be necessary, including schedule adjustments or overtime when needed.
• Reliable attendance is critical. This is an essential operation with consistent staffing required to maintain safety and service.
• Ability to meet and sustain individual and team performance expectations, including response times, communication standards, and documentation accuracy.

WSP BENEFITS

WSP provides a comprehensive suite of benefits focused on providing health and financial stability throughout the employee’s career. These benefits include coverage related to medical, dental, vision, disability, and life; retirement savings; paid sick leave; paid vacation (or other personal time); paid parental leave; and paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings.