Customer Service Management Visa Sponsorship Jobs in Pennsylvania
Pennsylvania's customer service management roles span major employers in Philadelphia's financial and healthcare sectors, Pittsburgh's technology firms, and regional distribution hubs run by companies like Comcast, UPMC, and Amazon. International candidates with management experience in customer operations will find active hiring across the state, with visa sponsorship available at mid-size and enterprise employers.
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Get Access To All JobsINTRODUCTION
Essent Group Ltd. (NYSE: ESNT) is a Bermuda-based holding company (collectively with its subsidiaries, "Essent") which serves the housing finance industry by offering private mortgage insurance, reinsurance, risk management products and title insurance and settlement services to mortgage lenders, borrowers, and investors to support homeownership. We are focused on managing risk and dedicated to serving as a strong and fair counterparty. As a company, we bring strong private capital and a commitment to risk management to the mortgage insurance industry.
TITLE: Loss Management Specialist
LOCATION: Radnor, PA or Winston Salem, NC
The position of Loss Management Specialist works under moderate supervision that will assist the Director and/or Vice President of Loss Management in various areas of Loss Management. This employee will have general knowledge of the mortgage insurance industry, and be able to execute his/her duties in accordance with the Master Policy requirements.
ROLE AND RESPONSIBILITIES
As a dynamic and resourceful professional, we will rely on you to perform the following duties:
- Default Reporting – Ensure that new defaults and monthly updates are received from Insureds/Servicers as required by the Master Policy and processed accurately and timely. Follow up with Insureds/Servicers as needed.
- Claims Processing – Ensure that claims are reviewed upon receipt; documentation and information is requested timely; claims are processed and paid timely according to the terms of the Master Policy and Loss Management policies and procedures. Assist with preparation of Claims Committee Meeting documentation and agenda.
- Real Estate Owned Management (REO) – assist with assigning properties to an approved vendor, obtaining insurance, recording deeds, the marketing of properties and the coordination of the sale/closing with the Legal and Finance teams.
- Assist with ordering Broker Price Opinion (BPO), review appraisals, fraud investigations and timely payment of invoices for same.
- Timely and courteous responses to Insured/Servicer/GSE/Internal inquiries.
- Assist with IT for enhancements to PASSPORT and Loss Management online.
- Performs other duties as assigned by management.
MINIMUM QUALIFICATIONS
- Bachelor’s degree or equivalent experience.
- Minimum of five (5) years in the Mortgage Servicing Industry or three (3) years in the Mortgage Insurance Industry.
- Superior customer service skills.
- Excellent verbal and written communication skills.
- Proficient with Microsoft applications such as Word, Excel and Outlook.
- Demonstrated analytical and creative problem solving skills.
- Ability to work effectively as part of a team and interact with staff of all levels with the organization.
- Knowledge of the mortgage industry.
Our commitment to your success is enhanced by our competitive salary and comprehensive benefits package including paid time off, medical, dental, vision, 401(k) and disability benefits. We work to maintain a positive environment for our employees, where people can learn and grow with the company.
Essent is an Equal Opportunity Employer.
INTRODUCTION
Essent Group Ltd. (NYSE: ESNT) is a Bermuda-based holding company (collectively with its subsidiaries, "Essent") which serves the housing finance industry by offering private mortgage insurance, reinsurance, risk management products and title insurance and settlement services to mortgage lenders, borrowers, and investors to support homeownership. We are focused on managing risk and dedicated to serving as a strong and fair counterparty. As a company, we bring strong private capital and a commitment to risk management to the mortgage insurance industry.
TITLE: Loss Management Specialist
LOCATION: Radnor, PA or Winston Salem, NC
The position of Loss Management Specialist works under moderate supervision that will assist the Director and/or Vice President of Loss Management in various areas of Loss Management. This employee will have general knowledge of the mortgage insurance industry, and be able to execute his/her duties in accordance with the Master Policy requirements.
ROLE AND RESPONSIBILITIES
As a dynamic and resourceful professional, we will rely on you to perform the following duties:
- Default Reporting – Ensure that new defaults and monthly updates are received from Insureds/Servicers as required by the Master Policy and processed accurately and timely. Follow up with Insureds/Servicers as needed.
- Claims Processing – Ensure that claims are reviewed upon receipt; documentation and information is requested timely; claims are processed and paid timely according to the terms of the Master Policy and Loss Management policies and procedures. Assist with preparation of Claims Committee Meeting documentation and agenda.
- Real Estate Owned Management (REO) – assist with assigning properties to an approved vendor, obtaining insurance, recording deeds, the marketing of properties and the coordination of the sale/closing with the Legal and Finance teams.
- Assist with ordering Broker Price Opinion (BPO), review appraisals, fraud investigations and timely payment of invoices for same.
- Timely and courteous responses to Insured/Servicer/GSE/Internal inquiries.
- Assist with IT for enhancements to PASSPORT and Loss Management online.
- Performs other duties as assigned by management.
MINIMUM QUALIFICATIONS
- Bachelor’s degree or equivalent experience.
- Minimum of five (5) years in the Mortgage Servicing Industry or three (3) years in the Mortgage Insurance Industry.
- Superior customer service skills.
- Excellent verbal and written communication skills.
- Proficient with Microsoft applications such as Word, Excel and Outlook.
- Demonstrated analytical and creative problem solving skills.
- Ability to work effectively as part of a team and interact with staff of all levels with the organization.
- Knowledge of the mortgage industry.
Our commitment to your success is enhanced by our competitive salary and comprehensive benefits package including paid time off, medical, dental, vision, 401(k) and disability benefits. We work to maintain a positive environment for our employees, where people can learn and grow with the company.
Essent is an Equal Opportunity Employer.
Customer Service Management Job Roles in Pennsylvania
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Search Customer Service Management Jobs in PennsylvaniaCustomer Service Management Jobs in Pennsylvania: Frequently Asked Questions
Which companies sponsor visas for customer service management roles in Pennsylvania?
Large Pennsylvania employers with consistent H-1B sponsorship histories in operations and management include Comcast, UPMC, Cognizant, Infosys, and Amazon's fulfillment and logistics divisions. Financial services firms headquartered in Philadelphia, such as Vanguard and Lincoln Financial, also sponsor management-level roles. Sponsorship tends to be more common at enterprise-scale companies than at smaller regional businesses.
Which visa types are most common for customer service management roles in Pennsylvania?
The H-1B is the most common visa for customer service management positions in Pennsylvania, provided the role qualifies as a specialty occupation requiring a relevant bachelor's degree or higher. Candidates with management degrees in business administration, operations, or a related field are the strongest fit. L-1A visas are also used when a multinational company transfers a manager from an overseas office to a Pennsylvania location.
Which cities in Pennsylvania have the most customer service management sponsorship jobs?
Philadelphia and Pittsburgh account for the largest share of customer service management sponsorship activity in Pennsylvania. Philadelphia's concentration of financial services, healthcare, and telecom employers drives significant management hiring, while Pittsburgh's growing technology and healthcare sectors add to the opportunity pool. Harrisburg and Allentown also see activity, particularly from regional distribution, insurance, and utilities employers.
How to find customer service management visa sponsorship jobs in Pennsylvania?
Migrate Mate is a job board built specifically for international candidates seeking visa sponsorship, making it a direct way to search for customer service management roles in Pennsylvania filtered by sponsorship availability. Rather than sorting through general listings, Migrate Mate surfaces employers with active sponsorship histories so you can focus on companies already open to international hires in management positions across the state.
Are there state-specific considerations for customer service management visa sponsorship in Pennsylvania?
Pennsylvania's sponsoring employers must meet Department of Labor prevailing wage requirements for the specific region where the role is based, and wages in Philadelphia are typically higher than those in smaller Pennsylvania markets. Candidates should also note that management roles at healthcare systems like UPMC or Penn Medicine often require demonstrated team leadership experience, and some employers in regulated industries may require additional credentialing before sponsoring a petition.
What is the prevailing wage for sponsored customer service management jobs in Pennsylvania?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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