Customer Service Management Visa Sponsorship Jobs in Texas
Texas is a major hub for customer service management hiring, with large employers in Dallas, Houston, Austin, and San Antonio spanning telecommunications, financial services, healthcare, and retail. Companies like AT&T, Dell Technologies, and USAA have established significant customer operations here, creating openings for experienced managers who need visa sponsorship.
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Get Access To All JobsLocation: 7977 - Dallas CEC - 3100 Spur 482, Irving, Texas, 75062
Position Overview
As a Customer Experience Consultant Trainee, you will be the essential connection between a customer’s online and in-store experience, ensuring a seamless and personalized car-buying journey. You will respond to sales leads and inquiries, guiding customers through every step of the process with honesty, transparency, and professionalism. Your ability to provide exceptional customer service, clear communication, and expert guidance will help customers purchase the vehicle they want in a way that works best for them. This role offers an exciting opportunity to thrive in a fast-paced, innovative environment while supporting CarMax’s mission to deliver an iconic experience.
Why CarMax?
At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you’re advancing your career or growing your skillset, we are here to drive you forward.
Role Responsibilities
- Engage with inbound customers online and over the phone, uncovering their needs and guiding them through the car-buying process.
- Leverage CarMax’s inventory knowledge to recommend vehicles that align with customer preferences.
- Guide customers through every step, including online sales, appraisals, financing applications, and scheduling vehicle delivery.
- Ensure a smooth transition from online shopping to in-store purchasing for an exceptional experience.
- Achieve individual sales and performance targets while providing an iconic customer experience.
- Meet licensing requirements, including obtaining an Automotive Salesperson License in applicable states (may require testing and travel).
Required Qualifications
- Previous sales or customer service experience, ideally in retail or similar environments.
- Ability to thrive in a fast-paced environment while managing multiple customer interactions, with strong listening skills and a customer-focused mindset.
- Excellent written and verbal communication skills, with attention to detail.
- Flexibility to work variable shifts, including nights, weekends, and holidays.
- Proficient in modern technology and contact center systems including Microsoft Suite, Salesforce and Genesys or equivalent.
- Candidates must live within 60 miles or 1 hour of the Customer Experience Center (CEC) location.
- Ability to obtain an Automotive Salesperson License in applicable states (may require testing and travel).
About CarMax
At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive.
As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change—sparking ideas, overcoming challenges, and shaping what’s next. Join us in creating a better future– for our company, our customers, and the communities we call home.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
The hourly rate for this position is:
$20.70 - $31.40
Benefits:
Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.
Associates that are considered full-time hourly or commission/incentive eligible:
- To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.
- For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.
Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.
For more details about benefits, please visit our CarMax Benefits website.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
Location: 7977 - Dallas CEC - 3100 Spur 482, Irving, Texas, 75062
Position Overview
As a Customer Experience Consultant Trainee, you will be the essential connection between a customer’s online and in-store experience, ensuring a seamless and personalized car-buying journey. You will respond to sales leads and inquiries, guiding customers through every step of the process with honesty, transparency, and professionalism. Your ability to provide exceptional customer service, clear communication, and expert guidance will help customers purchase the vehicle they want in a way that works best for them. This role offers an exciting opportunity to thrive in a fast-paced, innovative environment while supporting CarMax’s mission to deliver an iconic experience.
Why CarMax?
At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you’re advancing your career or growing your skillset, we are here to drive you forward.
Role Responsibilities
- Engage with inbound customers online and over the phone, uncovering their needs and guiding them through the car-buying process.
- Leverage CarMax’s inventory knowledge to recommend vehicles that align with customer preferences.
- Guide customers through every step, including online sales, appraisals, financing applications, and scheduling vehicle delivery.
- Ensure a smooth transition from online shopping to in-store purchasing for an exceptional experience.
- Achieve individual sales and performance targets while providing an iconic customer experience.
- Meet licensing requirements, including obtaining an Automotive Salesperson License in applicable states (may require testing and travel).
Required Qualifications
- Previous sales or customer service experience, ideally in retail or similar environments.
- Ability to thrive in a fast-paced environment while managing multiple customer interactions, with strong listening skills and a customer-focused mindset.
- Excellent written and verbal communication skills, with attention to detail.
- Flexibility to work variable shifts, including nights, weekends, and holidays.
- Proficient in modern technology and contact center systems including Microsoft Suite, Salesforce and Genesys or equivalent.
- Candidates must live within 60 miles or 1 hour of the Customer Experience Center (CEC) location.
- Ability to obtain an Automotive Salesperson License in applicable states (may require testing and travel).
About CarMax
At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive.
As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change—sparking ideas, overcoming challenges, and shaping what’s next. Join us in creating a better future– for our company, our customers, and the communities we call home.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
The hourly rate for this position is:
$20.70 - $31.40
Benefits:
Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.
Associates that are considered full-time hourly or commission/incentive eligible:
- To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.
- For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.
Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.
For more details about benefits, please visit our CarMax Benefits website.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
Customer Service Management Job Roles in Texas
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Search Customer Service Management Jobs in TexasCustomer Service Management Jobs in Texas: Frequently Asked Questions
Which companies sponsor visas for customer service managers in Texas?
Large Texas-based employers with established immigration programs include AT&T, Dell Technologies, USAA, American Airlines, and Texas Instruments. Healthcare systems such as HCA Healthcare and Baylor Scott and White also sponsor customer-facing leadership roles. Companies with dedicated HR and legal infrastructure are generally better positioned to support the sponsorship process compared to smaller businesses.
Which visa types are most common for customer service management roles in Texas?
The H-1B visa is the most common visa for customer service management roles, provided the position requires a bachelor's degree in a relevant field such as business administration or communications. Managers with multinational backgrounds may qualify for the L-1A intracompany transferee visa if transferring within the same employer. TN visa status is available to Canadian and Mexican nationals whose roles fit qualifying USMCA categories.
Which cities in Texas have the most customer service management sponsorship jobs?
Dallas-Fort Worth leads in volume, driven by corporate headquarters in telecommunications, airlines, and financial services. Houston follows with strength in energy, healthcare, and logistics. Austin has grown steadily as a tech and e-commerce hub, attracting companies that build customer operations alongside engineering teams. San Antonio is notable for its financial services sector, particularly USAA and several large call center operations.
How to find customer service management visa sponsorship jobs in Texas?
Migrate Mate is built specifically for international candidates seeking visa sponsorship and lets you filter customer service management roles by state, so you can browse Texas openings from employers who have indicated sponsorship willingness. This saves significant time compared to sifting through general job listings where sponsorship availability is rarely stated upfront. Creating a profile also helps match your background to roles suited to your visa situation.
Are there any Texas-specific considerations for customer service management sponsorship candidates?
Texas has no state income tax, which affects prevailing wage comparisons since DOL wage determinations are based on the metropolitan area, not state tax treatment. Candidates should note that Dallas, Houston, and Austin each carry different prevailing wage levels for management occupations. Texas also has several universities, including UT Austin and Texas A&M, that produce business graduates who sometimes transition from OPT into sponsored management roles.
What is the prevailing wage for sponsored customer service management jobs in Texas?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.