Customer Service Management Visa Sponsorship Jobs in Washington
Washington state's customer service management roles span Amazon's massive Seattle operations, Microsoft's Redmond campus, and a growing network of tech, retail, and logistics firms across Bellevue, Tacoma, and Spokane. Companies here regularly sponsor H-1B visa and L-1 visas for experienced managers who can lead service teams at scale.
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Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience — across all of our CS channels — in every interaction.
Within CS, Network Solutions is responsible for designing, planning, and operating the world's largest customer service network — building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. We are transforming CS from a manually operated, reactive model into an AI-native ecosystem that makes CS a growth driver and competitive advantage for Amazon.
We are seeking a Sr. Manager, Product Management - Technical to lead the product team and own the roadmap for our Network Control Center (NCC) — a new AI-native service that will transform how Amazon Customer Service detects, responds to, and recovers from incidents across our global network. Today, our incident management relies on disconnected tools, manual processes, and reactive detection. You will define what "proactive" looks like — translating a bold vision into a concrete product strategy that delivers continuous observability, autonomous response, and intelligent customer recovery at scale.
This role is inherently cross-functional. You will partner closely with the Sr. Engineering leader to drive technical execution, while also working across Applied Science, Operations, and partner product teams to align priorities and influence the broader Network Solutions strategy. The ideal candidate combines deep technical acumen with strong product instincts, thrives in ambiguity, and is energized by building products that don't yet exist to solve problems customers don't yet know they have. You will build and lead a team of product managers, setting the standard for product excellence and developing talent within the organization.
Key job responsibilities
- Lead the Network Control Center product team to define the vision, strategy, and roadmap for proactive incident detection, response, and customer recovery
- Partner with engineering, applied science, operations, and partner teams to build AI-native capabilities that transform network observability and incident management
- Own the end-to-end product lifecycle, making high-judgment trade-offs between customer impact, technical feasibility, and speed of execution
- Define success metrics and measurement frameworks that connect platform capabilities to customer outcomes and business value
- Drive rapid experimentation and invention, distinguishing between one-way and two-way doors to accelerate learning and delivery
- Build, develop, and inspire a team of product managers, setting a high bar for product excellence across the organization
About the team
Network Solutions is on a mission to transform Amazon Customer Service from a cost center into a growth driver by building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. The Network Control Center is a new initiative within Network Solutions focused on ensuring network health and reliability through continuous observability, situational awareness, and proactive intervention — leveraging AI to monitor, interpret, and act on risks to customer journeys across all channels.
BASIC QUALIFICATIONS
- 6+ years of team management experience
- Bachelor's degree
- Experience owning/driving roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product
PREFERRED QUALIFICATIONS
- Experience delivering consumer software products and services in a high growth environment
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
LOCATION
USA, WA, Seattle
Compensation
- Salary Range: $197,900.00 - $267,800.00 USD annually
DESCRIPTION
Customer experience is at the heart of all we do at Amazon, as we strive to be Earth's most customer-centric company. Amazon Customer Service (CS) is at the forefront of customer experience, working relentlessly to provide customers a convenient, high quality, and delightful experience — across all of our CS channels — in every interaction.
Within CS, Network Solutions is responsible for designing, planning, and operating the world's largest customer service network — building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. We are transforming CS from a manually operated, reactive model into an AI-native ecosystem that makes CS a growth driver and competitive advantage for Amazon.
We are seeking a Sr. Manager, Product Management - Technical to lead the product team and own the roadmap for our Network Control Center (NCC) — a new AI-native service that will transform how Amazon Customer Service detects, responds to, and recovers from incidents across our global network. Today, our incident management relies on disconnected tools, manual processes, and reactive detection. You will define what "proactive" looks like — translating a bold vision into a concrete product strategy that delivers continuous observability, autonomous response, and intelligent customer recovery at scale.
This role is inherently cross-functional. You will partner closely with the Sr. Engineering leader to drive technical execution, while also working across Applied Science, Operations, and partner product teams to align priorities and influence the broader Network Solutions strategy. The ideal candidate combines deep technical acumen with strong product instincts, thrives in ambiguity, and is energized by building products that don't yet exist to solve problems customers don't yet know they have. You will build and lead a team of product managers, setting the standard for product excellence and developing talent within the organization.
Key job responsibilities
- Lead the Network Control Center product team to define the vision, strategy, and roadmap for proactive incident detection, response, and customer recovery
- Partner with engineering, applied science, operations, and partner teams to build AI-native capabilities that transform network observability and incident management
- Own the end-to-end product lifecycle, making high-judgment trade-offs between customer impact, technical feasibility, and speed of execution
- Define success metrics and measurement frameworks that connect platform capabilities to customer outcomes and business value
- Drive rapid experimentation and invention, distinguishing between one-way and two-way doors to accelerate learning and delivery
- Build, develop, and inspire a team of product managers, setting a high bar for product excellence across the organization
About the team
Network Solutions is on a mission to transform Amazon Customer Service from a cost center into a growth driver by building intelligent, adaptive systems that anticipate demand, match customers to optimal experiences, and continuously improve service quality. The Network Control Center is a new initiative within Network Solutions focused on ensuring network health and reliability through continuous observability, situational awareness, and proactive intervention — leveraging AI to monitor, interpret, and act on risks to customer journeys across all channels.
BASIC QUALIFICATIONS
- 6+ years of team management experience
- Bachelor's degree
- Experience owning/driving roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product
PREFERRED QUALIFICATIONS
- Experience delivering consumer software products and services in a high growth environment
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
LOCATION
USA, WA, Seattle
Compensation
- Salary Range: $197,900.00 - $267,800.00 USD annually
Customer Service Management Job Roles in Washington
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Search Customer Service Management Jobs in WashingtonCustomer Service Management Jobs in Washington: Frequently Asked Questions
Which companies sponsor visas for customer service managers in Washington?
Amazon, Microsoft, and Expedia are among the most active H-1B sponsors for customer service management roles in Washington, particularly in the Seattle-Bellevue corridor. Retail and logistics firms like Nordstrom and Costco, both headquartered in Washington, have also filed sponsorships for management-level positions. Sponsorship activity is highest at large enterprises with dedicated HR and immigration infrastructure.
Which visa types are most common for customer service management roles in Washington?
The H-1B is the most common visa for customer service management roles in Washington, provided the position requires a bachelor's degree in a relevant field such as business administration or communications. The L-1A is an option for managers transferring within a multinational company. Some candidates on TN visa status, if Canadian or Mexican, may qualify if the role fits a listed TN occupation category.
Which cities in Washington have the most customer service management sponsorship jobs?
Seattle and Bellevue account for the majority of customer service management sponsorship activity in Washington, driven by the concentration of large tech and e-commerce employers. Redmond is notable for Microsoft's operations. Tacoma and Spokane have smaller but active markets, particularly in healthcare, logistics, and regional retail chains that occasionally sponsor management-level roles.
How to find customer service management visa sponsorship jobs in Washington?
Migrate Mate filters job listings specifically for roles with visa sponsorship, making it straightforward to search for customer service management positions in Washington without sorting through employers that don't sponsor. You can filter by state and job category to surface relevant openings at companies like Amazon, Microsoft, and other Washington-based firms that have a documented history of sponsoring international managers.
Are there any Washington-specific considerations for customer service management visa sponsorship?
Washington's prevailing wage requirements under the H-1B Labor Condition Application are set at levels reflecting the Seattle metropolitan area's competitive market, which tends to run higher than national averages for management roles. Employers must certify wages meet Department of Labor standards before sponsoring. Washington's strong university system, including the University of Washington, also produces a pipeline of candidates employers weigh alongside international applicants.
What is the prevailing wage for sponsored customer service management jobs in Washington?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.