Customer Service Management Visa Sponsorship Jobs in New Mexico
Customer service management roles in New Mexico are concentrated in Albuquerque, where major employers like Presbyterian Healthcare Services, Sandia National Laboratories, and large retail and telecom operations hire for supervisory and operations positions. Companies in the state's growing tech and healthcare sectors have sponsored visas for qualified customer service management professionals.
Find Customer Service Management JobsOverview
Showing 5 of 35+ Customer Service Management Jobs in New Mexico with Visa Sponsorship
See all 35+ Customer Service Management Jobs in New Mexico with Visa Sponsorship
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Service Management Jobs in New Mexico with Visa Sponsorship.
Get Access To All JobsINTRODUCTION
At the New Mexico Children, Youth and Families Department (CYFD), every role is an opportunity to make a lasting difference in the lives of children, youth, and families across our state. We are committed to building a compassionate, skilled, and dedicated workforce that works collaboratively to ensure safety, promote well-being, and strengthen families. Whether you are in the field supporting families face-to-face, working behind the scenes to improve systems, or helping to shape the agency from a leadership level, your work here has purpose and long-lasting impact. Join a team that values integrity, resilience, and service, and be part of meaningful change for New Mexico's future.
These positions are within CYFD's Protective Services Division call center that operates 24 hours a day 7 days a week.
Protective Services has positions available with non-traditional hours, days and weekends. Please let the interview panel know if you are interested in non-traditional days and/or hours.
THIS POSTING MAY BE USED FOR ONGOING RECRUITMENT AND MAY CLOSE AT ANY TIME. APPLICANTS LISTS MAY BE SCREENED MORE THAN ONCE.
THIS POSTING MAY BE USED TO FILL MULTIPLE VACANCIES.
APPLICATIONS SUBMITTED WITHOUT WORK EXPERIENCE OR A RESUME WILL NOT BE CONSIDERED. IF ATTACHING A RESUME, RESUME MUST INCLUDE DATES OF EMPLOYMENT FOR EACH JOB (MONTH and YEAR) AND DETAILS OF WORK EXPERIENCE/JOB DUTIES.
ROLE AND RESPONSIBILITIES
Child Protective Services Case Workers make decisions regarding the safety of a child or vulnerable adult, whether to forward referrals to local field offices for investigation or refer a family who has been in an abuse/neglect situation to supportive services. They participate in "phone triage" as recipients of reports, operator, or designated runner. Duties include triage of calls, routing calls to, assessing if injuries have occurred, or are imminent to alleged victim(s); document incoming calls and referrals (IandR); provide callers with resource information; taking messages when appropriate; checking voice mail or status and/or call back messages, and communicating with colleagues and supervisors.
The following describes what the duties for each service area:
- Maintains knowledge of the New Mexico Children's Code and obtains information necessary to create appropriate case plans to provide safety, permanency, and well-being to children.
- Assess the safety of and risk to all children of the family who are the subject of a CPS referral as well as assess the family needs and strengths throughout the life of a case.
- Notify supervisor of any child(ren) placed into emergency custody by law enforcement and/or those requiring placement.
- Participate in any local Quality Assurance reviews.
- Participate on agency work groups and/or task forces as assigned.
- Actively seek ways of improving procedures with Statewide Central Intake, including but not limited to Phone Triage.
- Ensure that "ready lights" are on and be available to accept calls, unless otherwise approved by supervisor.
- Answer call wait light, police line(s), and designated social work line(s) in a prompt manner.
- Determine if Indian Child Welfare Act (ICWA) applies.
- Review intakes to assure quality of reporting.
- Use the SDM tools to ensure good decision making.
- Manage workflow, when necessary, i.e., IMPACT/FACTS is down, sick leave, training, and vacancies.
- Conduct SDM case reviews.
- All case workers will complete IMPACT/FACTS documentation on providers as per policy and procedure.
MINIMUM QUALIFICATIONS
Bachelor's degree in social work, education, counseling, psychology, sociology, criminal justice or family studies from an accredited college/university. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling four (4) years may substitute for the required education and experience.
EMPLOYMENT REQUIREMENTS
Must possess and maintain a valid Driver's License. Must possess and maintain a current Defensive Driving Course Certificate from the State of New Mexico or must pass and receive Defensive Driving Course Certification as a condition of continued employment. Pre-employment background investigation is required and is conditional pending results.
WORKING CONDITIONS
Work is performed in an office setting: late hours, weekends, on-call and callback work may be required. Will be exposed to regular periods of video display terminal and keyboard usage and stressful situations. Travel may be required. Possible exposure to irate clientele. Incumbent will work under stress and frequent time constraints.
SUPPLEMENTAL INFORMATION
Do you know what Total Compensation is? Click here.
Agency Contact Information: Desarae Gonzales, desarae.gonzales@cyfd.nm.gov Email.
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
This position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to.
INTRODUCTION
At the New Mexico Children, Youth and Families Department (CYFD), every role is an opportunity to make a lasting difference in the lives of children, youth, and families across our state. We are committed to building a compassionate, skilled, and dedicated workforce that works collaboratively to ensure safety, promote well-being, and strengthen families. Whether you are in the field supporting families face-to-face, working behind the scenes to improve systems, or helping to shape the agency from a leadership level, your work here has purpose and long-lasting impact. Join a team that values integrity, resilience, and service, and be part of meaningful change for New Mexico's future.
These positions are within CYFD's Protective Services Division call center that operates 24 hours a day 7 days a week.
Protective Services has positions available with non-traditional hours, days and weekends. Please let the interview panel know if you are interested in non-traditional days and/or hours.
THIS POSTING MAY BE USED FOR ONGOING RECRUITMENT AND MAY CLOSE AT ANY TIME. APPLICANTS LISTS MAY BE SCREENED MORE THAN ONCE.
THIS POSTING MAY BE USED TO FILL MULTIPLE VACANCIES.
APPLICATIONS SUBMITTED WITHOUT WORK EXPERIENCE OR A RESUME WILL NOT BE CONSIDERED. IF ATTACHING A RESUME, RESUME MUST INCLUDE DATES OF EMPLOYMENT FOR EACH JOB (MONTH and YEAR) AND DETAILS OF WORK EXPERIENCE/JOB DUTIES.
ROLE AND RESPONSIBILITIES
Child Protective Services Case Workers make decisions regarding the safety of a child or vulnerable adult, whether to forward referrals to local field offices for investigation or refer a family who has been in an abuse/neglect situation to supportive services. They participate in "phone triage" as recipients of reports, operator, or designated runner. Duties include triage of calls, routing calls to, assessing if injuries have occurred, or are imminent to alleged victim(s); document incoming calls and referrals (IandR); provide callers with resource information; taking messages when appropriate; checking voice mail or status and/or call back messages, and communicating with colleagues and supervisors.
The following describes what the duties for each service area:
- Maintains knowledge of the New Mexico Children's Code and obtains information necessary to create appropriate case plans to provide safety, permanency, and well-being to children.
- Assess the safety of and risk to all children of the family who are the subject of a CPS referral as well as assess the family needs and strengths throughout the life of a case.
- Notify supervisor of any child(ren) placed into emergency custody by law enforcement and/or those requiring placement.
- Participate in any local Quality Assurance reviews.
- Participate on agency work groups and/or task forces as assigned.
- Actively seek ways of improving procedures with Statewide Central Intake, including but not limited to Phone Triage.
- Ensure that "ready lights" are on and be available to accept calls, unless otherwise approved by supervisor.
- Answer call wait light, police line(s), and designated social work line(s) in a prompt manner.
- Determine if Indian Child Welfare Act (ICWA) applies.
- Review intakes to assure quality of reporting.
- Use the SDM tools to ensure good decision making.
- Manage workflow, when necessary, i.e., IMPACT/FACTS is down, sick leave, training, and vacancies.
- Conduct SDM case reviews.
- All case workers will complete IMPACT/FACTS documentation on providers as per policy and procedure.
MINIMUM QUALIFICATIONS
Bachelor's degree in social work, education, counseling, psychology, sociology, criminal justice or family studies from an accredited college/university. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling four (4) years may substitute for the required education and experience.
EMPLOYMENT REQUIREMENTS
Must possess and maintain a valid Driver's License. Must possess and maintain a current Defensive Driving Course Certificate from the State of New Mexico or must pass and receive Defensive Driving Course Certification as a condition of continued employment. Pre-employment background investigation is required and is conditional pending results.
WORKING CONDITIONS
Work is performed in an office setting: late hours, weekends, on-call and callback work may be required. Will be exposed to regular periods of video display terminal and keyboard usage and stressful situations. Travel may be required. Possible exposure to irate clientele. Incumbent will work under stress and frequent time constraints.
SUPPLEMENTAL INFORMATION
Do you know what Total Compensation is? Click here.
Agency Contact Information: Desarae Gonzales, desarae.gonzales@cyfd.nm.gov Email.
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
This position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to.
Customer Service Management Job Roles in New Mexico
See all 35+ Customer Service Management Jobs in New Mexico
Sign up for free to filter by visa type, set job alerts, and find employers with verified sponsorship history.
Search Customer Service Management Jobs in New MexicoCustomer Service Management Jobs in New Mexico: Frequently Asked Questions
Which companies sponsor visas for customer service management roles in New Mexico?
In New Mexico, employers with documented visa sponsorship history for management roles include Presbyterian Healthcare Services, Sandia National Laboratories, Intel (which operates a significant facility in Rio Rancho), and telecom companies with regional operations in Albuquerque. Larger retail and financial services employers in the state also occasionally sponsor for customer service management positions, particularly when candidates hold specialized qualifications.
Which visa types are most common for customer service management roles in New Mexico?
The H-1B visa is the most common visa for customer service management roles, provided the position qualifies as a specialty occupation requiring at least a bachelor's degree in a specific field such as business administration or operations management. Some candidates from Canada or Mexico may qualify under the TN visa. Intracompany transferees at multinational employers may be eligible for the L-1 visa category.
Which cities in New Mexico have the most customer service management sponsorship jobs?
Albuquerque accounts for the majority of customer service management sponsorship activity in New Mexico, given its concentration of healthcare systems, technology employers, and corporate service centers. Rio Rancho, directly adjacent to Albuquerque, is also notable due to Intel's manufacturing campus. Santa Fe has a smaller but active market driven by state government contractors and hospitality management operations.
How to find customer service management visa sponsorship jobs in New Mexico?
Migrate Mate is a job board specifically built for international candidates seeking visa sponsorship in the United States. You can filter by role and state to surface customer service management positions in New Mexico where employers have indicated sponsorship willingness. This focused approach saves significant time compared to sorting through general postings that do not address work authorization requirements.
Are there any New Mexico-specific factors that affect visa sponsorship for customer service management candidates?
New Mexico's economy is heavily influenced by federal contracting, healthcare, and energy sectors, which shapes which employers actively sponsor visas. Federal contractors must comply with additional employment verification requirements, which can affect sponsorship timelines. The University of New Mexico and New Mexico State University produce graduates who enter local management pipelines, meaning employers do have some awareness of international candidate hiring processes in the region.
What is the prevailing wage for sponsored customer service management jobs in New Mexico?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.