Customer Service Management Visa Sponsorship Jobs in South Carolina
South Carolina's customer service management roles are concentrated in the Charlotte metro spillover market around Rock Hill, plus Columbia's financial services sector and the coastal hospitality industry around Charleston and Myrtle Beach. Major employers including Synchrony, Concentrix, and BMW Manufacturing have sponsored international talent for management-level service operations positions.
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Get Access To All JobsInspire health. Serve with compassion. Be the difference.
Job Summary
Functions as a core team member of the care team pod, completing administrative and other programmatic supportive tasks vital to the clinical care coordination programs. Serves as non-clinical support to Care Managers and Health Coaches, with flexibility to serve the extended care coordination team pods, based on the care needs of patients/members for the shared population. Plays a key role in initial engagement with members, acting as a central intake resource, obtaining members agreement to participate in the program, scheduling of assessments, assisting in care plan activities created by the Care Managers and Health Coaches, and monitoring activities for members who meet defined monitoring criteria after management cases have been closed by Care Managers and Health Coaches. Promotes proactive coordination of services to other programs and supports members receiving care from community services.
Essential Functions
- All team members are expected to be knowledgeable and compliant with Prisma Health's purpose: Inspire health. Serve with compassion. Be the difference.
- Conducts telephonic outreach to members to engage and enroll members into the care management programs.
- Takes inbound calls from members seeking to enroll, provides inbound backup for CM calls, and responsible for outbound calls to appropriate patients.
- Manages all mailings and outreach correspondence to members and provides enrolment status, opt-out and inability to reach correspondence to providers.
- Supports scheduling of all appointments for Care Managers follow up.
- Contacts PCP/Specialist to inform them of attributed member enrollment in complex care program and any additional program/services.
- Organize and establish community services as needed and appropriate by the member and Care Manager.
- Monitors closed cases steered from complex care management based on defined monitoring criteria.
- Performs other duties as assigned.
Supervisory/Management Responsibility
This is a non-management job that will report to a supervisor, manager, director, or executive.
Minimum Requirements
- Education - Associate degree in Nursing, Social Work, or healthcare related field of study. Bachelor's degree in healthcare related field preferred.
- Experience - Two (2) years of strong customer service experience handling confidential health information. Health system experience and experience with EMR (electronic medical records) preferred.
In Lieu Of
NA
Required Certifications, Registrations, Licenses
NA
Knowledge, Skills and Abilities
NA
Work Shift
Day (United States of America)
Location
Richland
Facility
7002 Value-Based Care and Network Services
Department
70028455 Ambulatory Care Management
Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.
Inspire health. Serve with compassion. Be the difference.
Job Summary
Functions as a core team member of the care team pod, completing administrative and other programmatic supportive tasks vital to the clinical care coordination programs. Serves as non-clinical support to Care Managers and Health Coaches, with flexibility to serve the extended care coordination team pods, based on the care needs of patients/members for the shared population. Plays a key role in initial engagement with members, acting as a central intake resource, obtaining members agreement to participate in the program, scheduling of assessments, assisting in care plan activities created by the Care Managers and Health Coaches, and monitoring activities for members who meet defined monitoring criteria after management cases have been closed by Care Managers and Health Coaches. Promotes proactive coordination of services to other programs and supports members receiving care from community services.
Essential Functions
- All team members are expected to be knowledgeable and compliant with Prisma Health's purpose: Inspire health. Serve with compassion. Be the difference.
- Conducts telephonic outreach to members to engage and enroll members into the care management programs.
- Takes inbound calls from members seeking to enroll, provides inbound backup for CM calls, and responsible for outbound calls to appropriate patients.
- Manages all mailings and outreach correspondence to members and provides enrolment status, opt-out and inability to reach correspondence to providers.
- Supports scheduling of all appointments for Care Managers follow up.
- Contacts PCP/Specialist to inform them of attributed member enrollment in complex care program and any additional program/services.
- Organize and establish community services as needed and appropriate by the member and Care Manager.
- Monitors closed cases steered from complex care management based on defined monitoring criteria.
- Performs other duties as assigned.
Supervisory/Management Responsibility
This is a non-management job that will report to a supervisor, manager, director, or executive.
Minimum Requirements
- Education - Associate degree in Nursing, Social Work, or healthcare related field of study. Bachelor's degree in healthcare related field preferred.
- Experience - Two (2) years of strong customer service experience handling confidential health information. Health system experience and experience with EMR (electronic medical records) preferred.
In Lieu Of
NA
Required Certifications, Registrations, Licenses
NA
Knowledge, Skills and Abilities
NA
Work Shift
Day (United States of America)
Location
Richland
Facility
7002 Value-Based Care and Network Services
Department
70028455 Ambulatory Care Management
Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.
Customer Service Management Job Roles in South Carolina
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Search Customer Service Management Jobs in South CarolinaCustomer Service Management Jobs in South Carolina: Frequently Asked Questions
Which companies sponsor visas for customer service management roles in South Carolina?
Companies with a track record of sponsoring management-level customer service roles in South Carolina include Synchrony Financial in Columbia, Concentrix (which operates contact center operations in the state), and large manufacturers like BMW Manufacturing in Spartanburg that maintain customer-facing service divisions. Financial institutions and healthcare networks headquartered in Columbia and Greenville also periodically sponsor for senior customer service management positions.
Which visa types are most common for customer service management roles in South Carolina?
The H-1B visa is the most common visa category for customer service management roles, provided the position requires at minimum a bachelor's degree in a specific field such as business administration, communications, or management. Some multinational employers in South Carolina use the L-1A for intracompany transferees moving into managerial roles. The O-1 visa is less common but possible for candidates with demonstrated exceptional achievement in service operations or business leadership.
Which cities in South Carolina have the most customer service management sponsorship jobs?
Columbia leads in sponsorship activity for customer service management, driven by its concentration of financial services firms, state government contractors, and insurance companies. Greenville and Spartanburg benefit from the Upstate manufacturing corridor, where companies like BMW and their supplier networks hire service operations managers. Charleston is a secondary market with growing demand tied to tourism, hospitality management, and port-related logistics operations.
How to find customer service management visa sponsorship jobs in South Carolina?
Migrate Mate is built specifically for international candidates seeking visa sponsorship roles in the United States. You can filter directly by state and job category to surface customer service management positions in South Carolina where employers have indicated sponsorship willingness. Migrate Mate focuses exclusively on roles relevant to visa-seeking candidates, which saves significant time compared to broad job searches that don't surface sponsorship eligibility upfront.
What should international candidates know about customer service management sponsorship in South Carolina specifically?
South Carolina employers sponsoring customer service management roles must file a Labor Condition Application confirming the offered wage meets the prevailing wage for that occupation in the relevant metro area, which differs between Columbia, Greenville, and Charleston. Candidates should confirm that the role requires a specific degree field, not just any bachelor's degree, since USCIS scrutinizes specialty occupation status carefully for management titles. Industry context matters too: manufacturing and financial services firms in South Carolina tend to have more established H-1B sponsorship infrastructure than smaller hospitality operators.
What is the prevailing wage for sponsored customer service management jobs in South Carolina?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.