Customer Service Management Visa Sponsorship Jobs in Wisconsin
Wisconsin's customer service management roles are concentrated in Milwaukee, Madison, and Green Bay, where employers in insurance, healthcare, and manufacturing regularly hire operations-focused managers. Companies like Northwestern Mutual, American Family Insurance, and Fiserv have sponsored management-level roles, making Wisconsin a practical option for international candidates in this field.
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Get Access To All JobsINTRODUCTION
CarMax, the way your career should be!
Position Overview
As a Customer Experience Consultant Trainee, you will be the vital link between a customer’s at-home and in-store CarMax experience, providing a simple and seamless process. You will respond to sales leads and customer inquiries, ensuring customers can buy the vehicle they want in a way that suits them. You will offer support during every step of their car buying journey. We’ve become the nation’s largest retailer of used cars due to our honesty and transparency, and those same traits will help you succeed too.
Why CarMax?
At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you’re advancing your career or growing your skillset, we are here to drive you forward.
Team Overview
This is a high-energy sales environment where you will work as a team to meet goals. We will give you everything you need to be successful. We’re not your average call center. You will handle a wide range of customer interactions and make sure everything goes smoothly, so the ability to quickly build rapport with people and understand their needs is essential. We work and learn as a team and the prospects are bright for sales professionals who aspire to become mentors, managers, and business leaders.
ROLE RESPONSIBILITIES
- Connect with inbound customers online and over the phone to find out what they want and need from their next car purchase.
- Use your knowledge of the CarMax inventory to guide customers towards vehicles that meet their needs.
- Guide customers every step of the way, from online sales or appraisal to arranging finance applications and scheduling vehicle delivery.
- Ensure a seamless transition from online to in-store purchasing to provide an unrivaled customer service experience.
- Mentor others as your skillset expands.
- Achieve sales targets while providing an iconic customer experience.
- Acquire the Automotive Sales Persons License in specific states – may require testing and travel as some states request physical presence to apply for the license.
BASIC QUALIFICATIONS
- Sales and customer service experience, in an area such as retail, is preferred.
- Thrive in a fast-paced sales environment.
- Good listening skills and strong customer focus.
- High level of self-motivation to achieve performance goals.
- Strong written and verbal communication skills.
- Ability to learn and master new technologies, strong computer skills.
- Open availability for shifts that may include nights, weekends, and holidays.
- Must be open to shifting schedules two times per year according to needs of the business.
- Candidates must live within 100 miles of the Customer Experience Center (CEC) location.
ABOUT CARMAX
At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive.
As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change—sparking ideas, overcoming challenges, and shaping what’s next. Join us in creating a better future– for our company, our customers, and the communities we call home.
COMPENSATION
The hourly rate for this position is:
$20.70 - $31.40
BENEFITS
Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.
Associates that are considered full-time hourly or commission/incentive eligible:
- To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.
- For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.
Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.
For more details about benefits, please visit our CarMax Benefits website.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
LOCATION
8490 - Wisconsin - Remote CAR - Remote, Madison, Wisconsin, 53703
Address: 8200 120th Avenue, Kenosha, WI, 53142
INTRODUCTION
CarMax, the way your career should be!
Position Overview
As a Customer Experience Consultant Trainee, you will be the vital link between a customer’s at-home and in-store CarMax experience, providing a simple and seamless process. You will respond to sales leads and customer inquiries, ensuring customers can buy the vehicle they want in a way that suits them. You will offer support during every step of their car buying journey. We’ve become the nation’s largest retailer of used cars due to our honesty and transparency, and those same traits will help you succeed too.
Why CarMax?
At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you’re advancing your career or growing your skillset, we are here to drive you forward.
Team Overview
This is a high-energy sales environment where you will work as a team to meet goals. We will give you everything you need to be successful. We’re not your average call center. You will handle a wide range of customer interactions and make sure everything goes smoothly, so the ability to quickly build rapport with people and understand their needs is essential. We work and learn as a team and the prospects are bright for sales professionals who aspire to become mentors, managers, and business leaders.
ROLE RESPONSIBILITIES
- Connect with inbound customers online and over the phone to find out what they want and need from their next car purchase.
- Use your knowledge of the CarMax inventory to guide customers towards vehicles that meet their needs.
- Guide customers every step of the way, from online sales or appraisal to arranging finance applications and scheduling vehicle delivery.
- Ensure a seamless transition from online to in-store purchasing to provide an unrivaled customer service experience.
- Mentor others as your skillset expands.
- Achieve sales targets while providing an iconic customer experience.
- Acquire the Automotive Sales Persons License in specific states – may require testing and travel as some states request physical presence to apply for the license.
BASIC QUALIFICATIONS
- Sales and customer service experience, in an area such as retail, is preferred.
- Thrive in a fast-paced sales environment.
- Good listening skills and strong customer focus.
- High level of self-motivation to achieve performance goals.
- Strong written and verbal communication skills.
- Ability to learn and master new technologies, strong computer skills.
- Open availability for shifts that may include nights, weekends, and holidays.
- Must be open to shifting schedules two times per year according to needs of the business.
- Candidates must live within 100 miles of the Customer Experience Center (CEC) location.
ABOUT CARMAX
At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive.
As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change—sparking ideas, overcoming challenges, and shaping what’s next. Join us in creating a better future– for our company, our customers, and the communities we call home.
COMPENSATION
The hourly rate for this position is:
$20.70 - $31.40
BENEFITS
Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.
Associates that are considered full-time hourly or commission/incentive eligible:
- To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.
- For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.
Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.
For more details about benefits, please visit our CarMax Benefits website.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
LOCATION
8490 - Wisconsin - Remote CAR - Remote, Madison, Wisconsin, 53703
Address: 8200 120th Avenue, Kenosha, WI, 53142
Customer Service Management Job Roles in Wisconsin
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Search Customer Service Management Jobs in WisconsinCustomer Service Management Jobs in Wisconsin: Frequently Asked Questions
Which companies sponsor visas for customer service managers in Wisconsin?
Insurance and financial services firms are the most active sponsors for customer service management roles in Wisconsin. Northwestern Mutual, American Family Insurance, and Fiserv have historically filed H-1B visa petitions for management-level positions in Milwaukee. Healthcare systems including Froedtert and UW Health also hire operations and service managers. Sponsorship is not guaranteed and varies by employer hiring cycle and role classification.
Which visa types are most common for customer service management roles in Wisconsin?
The H-1B is the most common visa for customer service management roles in Wisconsin, provided the position qualifies as a specialty occupation requiring a bachelor's degree in a specific field such as business administration or operations management. Candidates already holding L-1A status through an intracompany transfer may also transition into management roles. TN visas are available to Canadian and Mexican nationals in qualifying business management classifications.
Which cities in Wisconsin have the most customer service management sponsorship jobs?
Milwaukee has the highest concentration of customer service management sponsorship activity in Wisconsin, driven by its insurance, financial services, and healthcare sectors. Madison follows, with a mix of university-affiliated employers and technology companies. Green Bay sees demand from manufacturing and logistics firms that require operations and service managers. Smaller markets like Waukesha and Kenosha occasionally post management roles tied to manufacturing operations.
How to find customer service management visa sponsorship jobs in Wisconsin?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it straightforward to browse customer service management openings in Wisconsin without sorting through roles that don't offer sponsorship. The platform is designed for international candidates, so listings are already screened for sponsorship relevance. Searching by Wisconsin and filtering for management-level customer service roles will surface employers actively open to sponsoring candidates in this field.
What should international candidates know about customer service management sponsorship in Wisconsin?
For H-1B sponsorship, customer service management roles in Wisconsin must meet the specialty occupation standard, meaning the position typically requires at least a bachelor's degree in a specific discipline. Employers in regulated industries like insurance and financial services tend to have established immigration processes and legal counsel in place. Wisconsin does not have state-specific immigration rules, but prevailing wage requirements under Department of Labor standards apply to all sponsored positions regardless of location.
What is the prevailing wage for sponsored customer service management jobs in Wisconsin?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.