Customer Service Management Visa Sponsorship Jobs in Montana
Customer service management roles in Montana are concentrated in Billings, Missoula, and Great Falls, with employers like Billings Clinic, RightNow Technologies' legacy operations, and regional financial institutions driving demand. International candidates pursuing visa sponsorship will find the most activity in healthcare, finance, and retail sectors across the state's larger urban centers.
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Get Access To All JobsINTRODUCTION
Thank you for considering a career at Ensemble!
Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.
Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!
O.N.E Purpose:
- Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
- Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
- Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.
THE OPPORTUNITY:
CAREER OPPORTUNITY OFFERING:
- Bonus Incentives
- Paid Certifications
- Tuition Reimbursement
- Comprehensive Benefits
- Career Advancement
- This position pays between $20.45 - $22.50/hr based on experience
This position is an onsite role, and candidates must be able to work on-site
The Financial Navigator role will be responsible for guiding patients through their financial journey during their stay at the facility and immediately post discharge. The Navigator will be assigned to a patient at the time of service and will be available up to 30 days post discharge. The Financial Navigator will serve as an onsite point person for the patient in order to reduce confusion between the patient and the separate functional areas of financial services. Key support function of the Financial Navigator will include, but are not limited to, screening self-pay patient’s bedside, completing and submitting Medicaid, Disability and Financial Assistance applications, triaging financial questions, providing patient education, performing onsite patient rounding and facilitating process improvement projects for the patient’s financial journey.
Essential Job Functions:
Navigator will have subject matter knowledge in the following functional areas:
- Public Benefits Eligibility - Medicaid Screening and/or Financial Assistance
- Accountability for Medicaid Screening and Conversion for self-pay patients
- Financial Counseling – Workqueues/Worklists, POS Collections, Denial Review
- Financially clear each patient:
- Verify and/or secure coverage or complete screening for patients in-house, including Labor & Delivery, Newborn and NICU location focus, to prepare and help lead the daily and/or weekly In-House review calls
- Creating estimates and POS Collections
- Accountable for meeting productivity and department KPIs
- Be knowledgeable of all client specific payment models.
Take a proactive approach in patient education to improve:
- Patient experience to improve financial performance
- Ensure continuity on challenging in-house cases
- Ability to triage patient financial questions and ensure resolution while in-house
- Face-to-face connection with patients throughout their care journey
- Real time feedback and issue resolution
- Escalate any financial process gaps identified
- Communicate and collaborate with other personnel as needed, including case management, social workers, or physician liaisons
- Must demonstrate critical thinking, problem solving and knowledge of all the Revenue Cycle areas and processes to be effective in the position
- Performs other duties as assigned
Job Experience:
- 3 to 5 Years
- Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences.
Education Level:
- Bachelor’s degree or Equivalent Experience
Required Knowledge, Skills, and Abilities:
- Experience in multiple areas of the revenue cycle is preferred, including but not limited to a financial counselor role, customer service role, public benefits/Medicaid advocate/eligibility, state case/eligibility specialist or other applicable roles
- Prior Patient Access or Physician based experience is a plus
Join an award-winning company
Five-time winner of “Best in KLAS” 2020-2022, 2024-2025
Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024
22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024
Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024
Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023
Energage Top Workplaces USA 2022-2024
Fortune Media Best Workplaces in Healthcare 2024
Monster Top Workplace for Remote Work 2024
Great Place to Work certified 2023-2024
- Innovation
- Work-Life Flexibility
- Leadership
- Purpose + Values
Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:
- Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
- Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
- Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
- Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.
Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories.
Due to business, operational, payroll, and regulatory requirements, this position is limited to individuals who reside and are authorized to work within the United States. Applications generated from outside the United States will not be considered. Individuals may reapply when located within the United States.
Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact TA@ensemblehp.com.
This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.
Employment Disclaimers – Ensemble
INTRODUCTION
Thank you for considering a career at Ensemble!
Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.
Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!
O.N.E Purpose:
- Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
- Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
- Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.
THE OPPORTUNITY:
CAREER OPPORTUNITY OFFERING:
- Bonus Incentives
- Paid Certifications
- Tuition Reimbursement
- Comprehensive Benefits
- Career Advancement
- This position pays between $20.45 - $22.50/hr based on experience
This position is an onsite role, and candidates must be able to work on-site
The Financial Navigator role will be responsible for guiding patients through their financial journey during their stay at the facility and immediately post discharge. The Navigator will be assigned to a patient at the time of service and will be available up to 30 days post discharge. The Financial Navigator will serve as an onsite point person for the patient in order to reduce confusion between the patient and the separate functional areas of financial services. Key support function of the Financial Navigator will include, but are not limited to, screening self-pay patient’s bedside, completing and submitting Medicaid, Disability and Financial Assistance applications, triaging financial questions, providing patient education, performing onsite patient rounding and facilitating process improvement projects for the patient’s financial journey.
Essential Job Functions:
Navigator will have subject matter knowledge in the following functional areas:
- Public Benefits Eligibility - Medicaid Screening and/or Financial Assistance
- Accountability for Medicaid Screening and Conversion for self-pay patients
- Financial Counseling – Workqueues/Worklists, POS Collections, Denial Review
- Financially clear each patient:
- Verify and/or secure coverage or complete screening for patients in-house, including Labor & Delivery, Newborn and NICU location focus, to prepare and help lead the daily and/or weekly In-House review calls
- Creating estimates and POS Collections
- Accountable for meeting productivity and department KPIs
- Be knowledgeable of all client specific payment models.
Take a proactive approach in patient education to improve:
- Patient experience to improve financial performance
- Ensure continuity on challenging in-house cases
- Ability to triage patient financial questions and ensure resolution while in-house
- Face-to-face connection with patients throughout their care journey
- Real time feedback and issue resolution
- Escalate any financial process gaps identified
- Communicate and collaborate with other personnel as needed, including case management, social workers, or physician liaisons
- Must demonstrate critical thinking, problem solving and knowledge of all the Revenue Cycle areas and processes to be effective in the position
- Performs other duties as assigned
Job Experience:
- 3 to 5 Years
- Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences.
Education Level:
- Bachelor’s degree or Equivalent Experience
Required Knowledge, Skills, and Abilities:
- Experience in multiple areas of the revenue cycle is preferred, including but not limited to a financial counselor role, customer service role, public benefits/Medicaid advocate/eligibility, state case/eligibility specialist or other applicable roles
- Prior Patient Access or Physician based experience is a plus
Join an award-winning company
Five-time winner of “Best in KLAS” 2020-2022, 2024-2025
Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024
22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024
Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024
Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023
Energage Top Workplaces USA 2022-2024
Fortune Media Best Workplaces in Healthcare 2024
Monster Top Workplace for Remote Work 2024
Great Place to Work certified 2023-2024
- Innovation
- Work-Life Flexibility
- Leadership
- Purpose + Values
Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:
- Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
- Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
- Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
- Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.
Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories.
Due to business, operational, payroll, and regulatory requirements, this position is limited to individuals who reside and are authorized to work within the United States. Applications generated from outside the United States will not be considered. Individuals may reapply when located within the United States.
Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact TA@ensemblehp.com.
This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.
Employment Disclaimers – Ensemble
Customer Service Management Job Roles in Montana
See all Customer Service Management Jobs in Montana
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Search Customer Service Management Jobs in MontanaCustomer Service Management Jobs in Montana: Frequently Asked Questions
Which companies sponsor visas for customer service managers in Montana?
Larger Montana employers with documented sponsorship histories include Billings Clinic, St. Patrick Hospital in Missoula, First Interstate BancSystem, and regional utility companies like NorthWestern Energy. Sponsorship is more common at organizations with HR infrastructure capable of managing the process, so mid-to-large employers in healthcare, banking, and telecommunications tend to be the most realistic targets for customer service management candidates.
Which visa types are most common for customer service management roles in Montana?
The H-1B visa is the most frequently used visa for customer service management positions that require a bachelor's degree in a relevant field such as business administration, communications, or operations management. The role must qualify as a specialty occupation under USCIS standards. TN visas are an option for Canadian and Mexican nationals whose role and degree meet the applicable occupational categories listed under USMCA.
Which cities in Montana have the most customer service management sponsorship jobs?
Billings is Montana's largest city and generates the most hiring activity for customer service management roles, particularly in healthcare and financial services. Missoula follows, with a concentration in healthcare and university-adjacent operations. Great Falls and Bozeman also have employer bases in retail, government services, and technology support, with Bozeman growing steadily due to its expanding tech and startup presence.
How to find customer service management visa sponsorship jobs in Montana?
Migrate Mate is a job board built specifically for international candidates seeking visa sponsorship in the U.S. You can filter directly for customer service management roles in Montana to see employers who are open to sponsoring. Because Montana's sponsorship market is smaller than coastal states, setting up alerts and checking regularly gives you an advantage when new positions are posted by healthcare systems, financial institutions, or growing tech employers in Bozeman.
Are there any Montana-specific considerations for customer service management visa sponsorship?
Montana follows federal prevailing wage requirements, so sponsoring employers must pay wages meeting Department of Labor standards for the specific role and location. Because Montana's labor market is smaller, prevailing wages in cities like Billings or Missoula may differ from national averages. The University of Montana and Montana State University occasionally generate pipelines into local employer networks, which can be relevant for candidates building connections before pursuing sponsored roles.
What is the prevailing wage for sponsored customer service management jobs in Montana?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.