Customer Service Management Visa Sponsorship Jobs in Kentucky
Customer service management roles in Kentucky span logistics hubs like Louisville, manufacturing corridors in Lexington, and healthcare networks statewide. Major employers including Amazon, Humana, and Kindred Healthcare have hired internationally for operations and service leadership. Visa sponsorship exists but is selective, typically tied to specialized management experience.
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Workplace Services Technician
Job Description Summary
Job Description
Workplace Services Technician
Position Summary
The Workplace Services Technician is responsible for providing hands-on support for workplace operations, including furniture installation, repair, reconfiguration, relocation services, and general facility support. This role ensures workspaces are safe, functional, and aligned with workplace standards by supporting office moves, furniture asset management, workstation installations, and employee service requests. The technician works closely with Workplace Services, Facilities Management, Project Managers, vendors, and business stakeholders to deliver exceptional customer service and maintain a productive work environment.
Key Responsibilities
Furniture Installation & Assembly
- Install, assemble, and configure office furniture, including:
- Workstations
- Modular furniture systems
- Desks and tables
- Ergonomic accessories
- Storage units and filing systems
- Conference room furniture
- Read and interpret furniture layouts, floor plans, and installation drawings.
- Perform workstation reconfigurations to support business and occupancy needs.
- Ensure all installations comply with manufacturer specifications and workplace standards.
Furniture Repair & Maintenance
- Diagnose and perform repairs on office furniture systems and components.
- Replace damaged or worn parts including:
- Task chair mechanisms
- Drawer slides
- Workstation panels
- Electrical and cable management components
- Desk hardware and accessories
- Conduct preventive maintenance inspections to extend furniture life and improve asset utilization.
- Coordinate warranty repairs and vendor support when required.
Move, Add, Change (MAC) & Relocation Services
- Execute employee office moves and department relocations.
- Support large-scale office restacks, consolidations, and decommissioning projects.
- Coordinate packing, transportation, installation, and setup of workplace assets.
- Relocate furniture, equipment, and workplace technology as directed.
- Assist in project planning activities by providing site assessments, furniture inventories, and move logistics support.
- Ensure minimal disruption to business operations during relocation activities.
Asset & Inventory Management
- Maintain accurate records of furniture inventories and workplace assets.
- Track furniture utilization, storage inventory, and redeployment opportunities.
- Identify reusable furniture and equipment to support sustainability and cost reduction initiatives.
- Conduct periodic asset audits and inventory reconciliations.
Workplace & Facility Support
- Respond to service requests related to furniture, workspace setup, and facility issues.
- Set up conference rooms, training rooms, and special events.
- Support workplace readiness initiatives and occupancy changes.
- Assist with workplace inspections and safety compliance activities.
- Maintain storage areas, staging spaces, and furniture warehouses in an organized manner.
Customer Service
- Serve as a primary point of contact for workplace and furniture-related support requests.
- Communicate effectively with employees, vendors, and project teams.
- Deliver timely and professional service while maintaining a customer-focused approach.
- Provide workspace solutions that enhance employee experience and operational efficiency.
Qualifications
Required
- High school diploma or GED.
- 2+ years of experience in furniture installation, facilities support, workplace services, commercial moving, or a related field.
- Experience assembling and repairing office furniture systems (Steelcase preferred).
- Ability to read floor plans, furniture layouts, and installation drawings.
- Proficient with hand and power tools.
- Strong customer service and communication skills.
- Ability to lift and move up to 75 pounds.
- Valid driver's license with acceptable driving record.
Preferred
- Experience supporting corporate office environments.
- Knowledge of Move, Add, Change (MAC) processes.
- Experience with furniture inventory management systems.
- Familiarity with workplace safety and OSHA requirements.
- Experience supporting decommissioning, consolidation, or relocation projects.
- Furniture manufacturer training or certifications (MillerKnoll, Steelcase, Haworth, etc.).
Knowledge, Skills & Abilities
- Furniture installation and repair expertise.
- Strong mechanical aptitude and troubleshooting skills.
- Ability to prioritize multiple assignments in a fast-paced environment.
- Understanding of workplace operations and facility management practices.
- Excellent organizational and time-management skills.
- Ability to work independently and as part of a team.
- Commitment to workplace safety and quality standards.
Physical Requirements
- Frequent lifting, carrying, pushing, and pulling of furniture and equipment.
- Ability to stand, walk, bend, kneel, and climb for extended periods.
- Ability to safely operate hand tools, power tools, carts, lifts, and material handling equipment.
- Ability to work in office, warehouse, and active construction or renovation environments.
Success Measures
- Timely completion of move and installation activities.
- High customer satisfaction scores.
- Reduction in furniture replacement costs through effective repair and asset reuse.
- Accurate inventory and asset tracking.
- Safe execution of workplace projects with zero preventable incidents.
- Support of sustainability initiatives through furniture reuse and redeployment programs.
This description is designed to fit workplace services organizations supporting corporate clients and aligns well with MAC, decommissioning, and workplace relocation functions common in facilities management environments.
Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.
The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.
The company will not pay less than minimum wage for this role.
The compensation for the position is: $18.70 - $22.00
Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email Accommodations@cushwake.com. Please refer to the job title and job location when you contact us.
Job Title
Workplace Services Technician
Job Description Summary
Job Description
Workplace Services Technician
Position Summary
The Workplace Services Technician is responsible for providing hands-on support for workplace operations, including furniture installation, repair, reconfiguration, relocation services, and general facility support. This role ensures workspaces are safe, functional, and aligned with workplace standards by supporting office moves, furniture asset management, workstation installations, and employee service requests. The technician works closely with Workplace Services, Facilities Management, Project Managers, vendors, and business stakeholders to deliver exceptional customer service and maintain a productive work environment.
Key Responsibilities
Furniture Installation & Assembly
- Install, assemble, and configure office furniture, including:
- Workstations
- Modular furniture systems
- Desks and tables
- Ergonomic accessories
- Storage units and filing systems
- Conference room furniture
- Read and interpret furniture layouts, floor plans, and installation drawings.
- Perform workstation reconfigurations to support business and occupancy needs.
- Ensure all installations comply with manufacturer specifications and workplace standards.
Furniture Repair & Maintenance
- Diagnose and perform repairs on office furniture systems and components.
- Replace damaged or worn parts including:
- Task chair mechanisms
- Drawer slides
- Workstation panels
- Electrical and cable management components
- Desk hardware and accessories
- Conduct preventive maintenance inspections to extend furniture life and improve asset utilization.
- Coordinate warranty repairs and vendor support when required.
Move, Add, Change (MAC) & Relocation Services
- Execute employee office moves and department relocations.
- Support large-scale office restacks, consolidations, and decommissioning projects.
- Coordinate packing, transportation, installation, and setup of workplace assets.
- Relocate furniture, equipment, and workplace technology as directed.
- Assist in project planning activities by providing site assessments, furniture inventories, and move logistics support.
- Ensure minimal disruption to business operations during relocation activities.
Asset & Inventory Management
- Maintain accurate records of furniture inventories and workplace assets.
- Track furniture utilization, storage inventory, and redeployment opportunities.
- Identify reusable furniture and equipment to support sustainability and cost reduction initiatives.
- Conduct periodic asset audits and inventory reconciliations.
Workplace & Facility Support
- Respond to service requests related to furniture, workspace setup, and facility issues.
- Set up conference rooms, training rooms, and special events.
- Support workplace readiness initiatives and occupancy changes.
- Assist with workplace inspections and safety compliance activities.
- Maintain storage areas, staging spaces, and furniture warehouses in an organized manner.
Customer Service
- Serve as a primary point of contact for workplace and furniture-related support requests.
- Communicate effectively with employees, vendors, and project teams.
- Deliver timely and professional service while maintaining a customer-focused approach.
- Provide workspace solutions that enhance employee experience and operational efficiency.
Qualifications
Required
- High school diploma or GED.
- 2+ years of experience in furniture installation, facilities support, workplace services, commercial moving, or a related field.
- Experience assembling and repairing office furniture systems (Steelcase preferred).
- Ability to read floor plans, furniture layouts, and installation drawings.
- Proficient with hand and power tools.
- Strong customer service and communication skills.
- Ability to lift and move up to 75 pounds.
- Valid driver's license with acceptable driving record.
Preferred
- Experience supporting corporate office environments.
- Knowledge of Move, Add, Change (MAC) processes.
- Experience with furniture inventory management systems.
- Familiarity with workplace safety and OSHA requirements.
- Experience supporting decommissioning, consolidation, or relocation projects.
- Furniture manufacturer training or certifications (MillerKnoll, Steelcase, Haworth, etc.).
Knowledge, Skills & Abilities
- Furniture installation and repair expertise.
- Strong mechanical aptitude and troubleshooting skills.
- Ability to prioritize multiple assignments in a fast-paced environment.
- Understanding of workplace operations and facility management practices.
- Excellent organizational and time-management skills.
- Ability to work independently and as part of a team.
- Commitment to workplace safety and quality standards.
Physical Requirements
- Frequent lifting, carrying, pushing, and pulling of furniture and equipment.
- Ability to stand, walk, bend, kneel, and climb for extended periods.
- Ability to safely operate hand tools, power tools, carts, lifts, and material handling equipment.
- Ability to work in office, warehouse, and active construction or renovation environments.
Success Measures
- Timely completion of move and installation activities.
- High customer satisfaction scores.
- Reduction in furniture replacement costs through effective repair and asset reuse.
- Accurate inventory and asset tracking.
- Safe execution of workplace projects with zero preventable incidents.
- Support of sustainability initiatives through furniture reuse and redeployment programs.
This description is designed to fit workplace services organizations supporting corporate clients and aligns well with MAC, decommissioning, and workplace relocation functions common in facilities management environments.
Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.
The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.
The company will not pay less than minimum wage for this role.
The compensation for the position is: $18.70 - $22.00
Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email Accommodations@cushwake.com. Please refer to the job title and job location when you contact us.
Customer Service Management Job Roles in Kentucky
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Search Customer Service Management Jobs in KentuckyCustomer Service Management Jobs in Kentucky: Frequently Asked Questions
Which companies sponsor visas for customer service managers in Kentucky?
Louisville-based companies with significant operations infrastructure are the most active sponsors. Humana, Kindred Healthcare, and Amazon's fulfillment network have sponsored international workers in operations and service management roles. Yum! Brands, headquartered in Louisville, and regional logistics firms also hire internationally for management positions. Sponsorship is typically reserved for candidates with demonstrable leadership experience and specialized industry knowledge.
Which visa types are most common for customer service management roles in Kentucky?
The H-1B visa is the most common visa for customer service management roles, provided the position qualifies as a specialty occupation requiring at least a bachelor's degree in a directly related field. L-1A visas apply when a multinational company transfers an existing manager or executive from an overseas office. TN visas are available to Canadian and Mexican nationals in qualifying management categories under the USMCA agreement.
Which cities in Kentucky have the most customer service management sponsorship jobs?
Louisville accounts for the majority of sponsorship activity in this role category, driven by its concentration of Fortune 500 headquarters, healthcare systems, and logistics operations. Lexington is a secondary market, with opportunities tied to manufacturing, insurance, and the University of Kentucky's affiliated healthcare network. Covington, across the river from Cincinnati, also sees some cross-market hiring from employers with multi-state operations.
How to find customer service management visa sponsorship jobs in Kentucky?
Migrate Mate is the most direct way to find customer service management roles in Kentucky where employers are open to visa sponsorship. The platform filters jobs specifically by sponsorship eligibility, so you can focus on Louisville, Lexington, and other Kentucky markets without sorting through roles that don't sponsor. Filtering by industry, such as healthcare or logistics, helps narrow results to sectors where Kentucky employers hire most actively for these positions.
Are there state-specific considerations for customer service management sponsorship in Kentucky?
Kentucky's economy is heavily weighted toward healthcare, logistics, and advanced manufacturing, which shapes which customer service management roles attract sponsorship. Employers in these sectors tend to hire for positions with specialized operational or compliance oversight, making it easier to meet the H-1B specialty occupation standard. The University of Louisville and University of Kentucky also serve as pipelines, and some graduates transition into sponsored management roles through post-graduation OPT employment.
What is the prevailing wage for sponsored customer service management jobs in Kentucky?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.