Customer Service Management Visa Sponsorship Jobs in Massachusetts
Massachusetts is a strong market for customer service management roles, with major employers like Wayfair, TripAdvisor, and Fidelity Investments based in Boston and the Greater Boston area. Financial services, e-commerce, and healthcare technology companies regularly hire for customer experience leadership positions, and many have established visa sponsorship programs for qualified international candidates.
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Get Access To All JobsAPPLICATION PROCEDURE:
Please submit a cover letter and resume detailing your qualification. No phone calls or letters. Submit your resume, cover letter, and any additional materials to jobs@bostonhousing.org. Deadline: Thursday, September 24, 2026. Please be sure to identify the position you are applying for.
ABOUT THE JOB:
The Customer Service Representative shall serve as a front-line point of contact for clients seeking to communicate with the BHA and utilize its programs. All incoming inquiries will be tracked through BHA’s system to ensure the prompt and accurate delivery of customer service. The Customer Service Representative shall also support the operational needs of the agency, handling incoming and outgoing mail, appointment scheduling and uploading documents to the electronic filing system.
Duties & Responsibilities:
- Ensures that incoming mail is scanned and routed appropriately through the BHA’s electronic document system.
- Updates the electronic document filing system as necessary and assists in converting paper files and documents to electronic.
- Prepares regular mailings and letters on behalf of the Leased Housing and Admissions departments.
- Creates customer service tickets on behalf of clients seeking BHA services.
- Provides timely responses to assigned customer service inquiries and closes tickets.
- Assigns customer service issues appropriately to those inquiries that require caseworker or supervisor intervention.
- Answers the main telephone lines during BHA business hours and provides customer service.
- Greets clients as they come into the building and directs them to the appropriate department or provides the necessary information.
- Performs other related customer service duties as required.
MINIMUM QUALIFICATIONS & EXPERIENCE:
High school diploma or GED required. Three or more years of clerical experience and superior clerical skills, including typing, data entry and filing. Computer skills are required. Capacity to perform simple mathematical calculations, quickly and accurately. Good communication skills and ability to relate to persons of various races, ethnicities, and age groups. Fluency in a language other than English is highly desirable.
BHA BENEFITS:
BHA’s generous benefits package includes 14 paid holidays, 3 personal days, 3 weeks of vacation, 3 weeks of paid sick leave, MBTA discount, participation in the City’s pension plan, and healthcare through the Commonwealth, and much more.
About us:
Boston Housing Authority (BHA) fosters sustainable communities by providing quality affordable housing, bringing stability, opportunity, and peace of mind to thousands of low and moderate-income families across Greater Boston and the City of Boston as a whole. As the largest provider of affordable housing in Boston, one of the most expensive cities in the country, BHA understands housing as a crucial platform for individual, household, and community stability. Through our public housing communities and rental assistance programs, BHA provides housing assistance and services to more than 62,000 low and moderate-income households, including families with children, older adults, and individuals with disabilities. As a housing authority, we recognize the historical role that residential segregation has played in the City of Boston. In all aspects of our operations, internally and externally, BHA is committed to breaking down the barriers to justice in housing and related fields that disproportionately impact the communities we serve.
EQUAL OPPORTUNITY:
BHA is a proud to be an Equal Opportunity Employer, and qualified applicants receive consideration for employment without regard to race, national origin, age, sex, religion, physical or mental disability, genetic information, sexual orientation, gender identity, gender expression, marital status, and military and veteran status, or any other basis protected by local, state or federal law. To the greatest extent possible, it is the policy of BHA to give preference in employment to BHA public housing and leased housing residents, and to low-income persons.
APPLICATION PROCEDURE:
Please submit a cover letter and resume detailing your qualification. No phone calls or letters. Submit your resume, cover letter, and any additional materials to jobs@bostonhousing.org. Deadline: Thursday, September 24, 2026. Please be sure to identify the position you are applying for.
ABOUT THE JOB:
The Customer Service Representative shall serve as a front-line point of contact for clients seeking to communicate with the BHA and utilize its programs. All incoming inquiries will be tracked through BHA’s system to ensure the prompt and accurate delivery of customer service. The Customer Service Representative shall also support the operational needs of the agency, handling incoming and outgoing mail, appointment scheduling and uploading documents to the electronic filing system.
Duties & Responsibilities:
- Ensures that incoming mail is scanned and routed appropriately through the BHA’s electronic document system.
- Updates the electronic document filing system as necessary and assists in converting paper files and documents to electronic.
- Prepares regular mailings and letters on behalf of the Leased Housing and Admissions departments.
- Creates customer service tickets on behalf of clients seeking BHA services.
- Provides timely responses to assigned customer service inquiries and closes tickets.
- Assigns customer service issues appropriately to those inquiries that require caseworker or supervisor intervention.
- Answers the main telephone lines during BHA business hours and provides customer service.
- Greets clients as they come into the building and directs them to the appropriate department or provides the necessary information.
- Performs other related customer service duties as required.
MINIMUM QUALIFICATIONS & EXPERIENCE:
High school diploma or GED required. Three or more years of clerical experience and superior clerical skills, including typing, data entry and filing. Computer skills are required. Capacity to perform simple mathematical calculations, quickly and accurately. Good communication skills and ability to relate to persons of various races, ethnicities, and age groups. Fluency in a language other than English is highly desirable.
BHA BENEFITS:
BHA’s generous benefits package includes 14 paid holidays, 3 personal days, 3 weeks of vacation, 3 weeks of paid sick leave, MBTA discount, participation in the City’s pension plan, and healthcare through the Commonwealth, and much more.
About us:
Boston Housing Authority (BHA) fosters sustainable communities by providing quality affordable housing, bringing stability, opportunity, and peace of mind to thousands of low and moderate-income families across Greater Boston and the City of Boston as a whole. As the largest provider of affordable housing in Boston, one of the most expensive cities in the country, BHA understands housing as a crucial platform for individual, household, and community stability. Through our public housing communities and rental assistance programs, BHA provides housing assistance and services to more than 62,000 low and moderate-income households, including families with children, older adults, and individuals with disabilities. As a housing authority, we recognize the historical role that residential segregation has played in the City of Boston. In all aspects of our operations, internally and externally, BHA is committed to breaking down the barriers to justice in housing and related fields that disproportionately impact the communities we serve.
EQUAL OPPORTUNITY:
BHA is a proud to be an Equal Opportunity Employer, and qualified applicants receive consideration for employment without regard to race, national origin, age, sex, religion, physical or mental disability, genetic information, sexual orientation, gender identity, gender expression, marital status, and military and veteran status, or any other basis protected by local, state or federal law. To the greatest extent possible, it is the policy of BHA to give preference in employment to BHA public housing and leased housing residents, and to low-income persons.
Customer Service Management Job Roles in Massachusetts
See all 135+ Customer Service Management Jobs in Massachusetts
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Search Customer Service Management Jobs in MassachusettsCustomer Service Management Jobs in Massachusetts: Frequently Asked Questions
Which companies sponsor visas for customer service managers in Massachusetts?
Boston-area employers with active sponsorship histories for customer service management roles include Wayfair, Fidelity Investments, TripAdvisor, HubSpot, and various healthcare technology firms concentrated along the Route 128 corridor. Financial services and e-commerce companies in particular tend to hire customer experience managers at a volume that supports dedicated immigration infrastructure and repeated sponsorship filings.
Which visa types are most common for customer service management roles in Massachusetts?
The H-1B visa is the most frequently used visa for customer service management positions, provided the role requires a bachelor's degree in a specific field such as business administration, communications, or a related discipline. Some candidates with multinational employer backgrounds may qualify for the L-1A intracompany transferee category. TN visas are available to Canadian and Mexican nationals in qualifying management occupations under USMCA.
Which cities in Massachusetts have the most customer service management sponsorship jobs?
Boston and Cambridge account for the largest share of customer service management sponsorship activity in Massachusetts, driven by the concentration of financial services, biotech, and technology companies headquartered there. Waltham and Burlington along the Route 128 corridor also see consistent hiring, particularly from enterprise software and healthcare IT employers that maintain regional headquarters in those suburbs.
How to find customer service management visa sponsorship jobs in Massachusetts?
Migrate Mate filters job listings specifically for roles where employers have demonstrated willingness to sponsor work visas, including customer service management positions in Massachusetts. Rather than sorting through thousands of unfiltered postings, you can search directly for sponsorship-eligible roles in the state. Migrate Mate also surfaces employer sponsorship history, which helps you prioritize companies with a proven track record of filing for international candidates in customer-facing leadership roles.
Are there any Massachusetts-specific considerations for customer service management visa sponsorship?
Massachusetts employers filing H-1B Labor Condition Applications must meet the prevailing wage for the specific metropolitan area, which is generally benchmarked to the Boston-Cambridge-Nashua combined statistical area. The state's concentration of university graduates from schools like Northeastern, Boston University, and UMass Amherst means competition for sponsorship-eligible roles can be high. Customer service management roles are more likely to receive sponsorship at mid-to-large employers with established HR and legal infrastructure than at smaller firms.
What is the prevailing wage for sponsored customer service management jobs in Massachusetts?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.