Customer Service Management Visa Sponsorship Jobs in Massachusetts
Massachusetts is a strong market for customer service management roles, with major employers like Wayfair, TripAdvisor, and Fidelity Investments based in Boston and the Greater Boston area. Financial services, e-commerce, and healthcare technology companies regularly hire for customer experience leadership positions, and many have established visa sponsorship programs for qualified international candidates.
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Get Access To All JobsEmployment Type:
Full time
Shift:
Day Shift
Description:
Position Purpose
- The Image Management Specialist is responsible for management of radiology images and/or records throughout the region as related to patients’ exams in the imaging department(s). Process and provide customer service with imaging releases, importation, media requests and other related activities.
What you will do
- Provides customer service to patients, internal and external providers, radiologists, and imaging colleagues throughout the region.
- Create images on CD and digitize analog images into PACS.
- Reviews images for technical quality and appropriate identification.
- Pushes images through interfaces to facilities verifying proper documentation, pulls prior imaging from outside facilities for comparisons, second reads, etc. with proper documentation.
- Prepares legal requests coming into the department(s) for imaging and accompanying records.
- Answers phone calls and email/online inquiries.
- Responsible for monitoring and maintaining critical results reporting.
- Serves as radiology physician and departmental liaison for interpretation and addendum requests.
- May be required to schedule or reschedule patient exams in EPIC if assigned.
- Provide data or reports to Regional Business Coordinator for presentations.
- Assist Breast Imaging Coordinators and Lung Screening Coordinators with result letters, follow up, etc. as assigned.
- Attend assigned meetings for departments and/or region.
- Other duties as assigned.
Minimum Qualifications
Education: High School Diploma. Prior experience in an imaging department preferred. Knowledge of medical terminology.
Position Highlights and Benefits
- Great benefits
- Health Insurance Coverage - Begins Day One
- Career growth and advancement potential
- 5 days per week, 7:30am-4:00pm, day shift.
Ministry/Facility Information
Trinity Health Of New England is an integrated health care delivery system that is comprised of world-class providers and facilities dedicated to full spectrum preventative, acute, and post-acute care. We aim to deliver top level care to increase our community's overall health at lower costs. While we serve nearly 3 million people, we are proud to be a part of a national system that focuses on putting our patients first and having the best colleagues to do so.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Employment Type:
Full time
Shift:
Day Shift
Description:
Position Purpose
- The Image Management Specialist is responsible for management of radiology images and/or records throughout the region as related to patients’ exams in the imaging department(s). Process and provide customer service with imaging releases, importation, media requests and other related activities.
What you will do
- Provides customer service to patients, internal and external providers, radiologists, and imaging colleagues throughout the region.
- Create images on CD and digitize analog images into PACS.
- Reviews images for technical quality and appropriate identification.
- Pushes images through interfaces to facilities verifying proper documentation, pulls prior imaging from outside facilities for comparisons, second reads, etc. with proper documentation.
- Prepares legal requests coming into the department(s) for imaging and accompanying records.
- Answers phone calls and email/online inquiries.
- Responsible for monitoring and maintaining critical results reporting.
- Serves as radiology physician and departmental liaison for interpretation and addendum requests.
- May be required to schedule or reschedule patient exams in EPIC if assigned.
- Provide data or reports to Regional Business Coordinator for presentations.
- Assist Breast Imaging Coordinators and Lung Screening Coordinators with result letters, follow up, etc. as assigned.
- Attend assigned meetings for departments and/or region.
- Other duties as assigned.
Minimum Qualifications
Education: High School Diploma. Prior experience in an imaging department preferred. Knowledge of medical terminology.
Position Highlights and Benefits
- Great benefits
- Health Insurance Coverage - Begins Day One
- Career growth and advancement potential
- 5 days per week, 7:30am-4:00pm, day shift.
Ministry/Facility Information
Trinity Health Of New England is an integrated health care delivery system that is comprised of world-class providers and facilities dedicated to full spectrum preventative, acute, and post-acute care. We aim to deliver top level care to increase our community's overall health at lower costs. While we serve nearly 3 million people, we are proud to be a part of a national system that focuses on putting our patients first and having the best colleagues to do so.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Customer Service Management Job Roles in Massachusetts
See all 1,323+ Customer Service Management Jobs in Massachusetts
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Search Customer Service Management Jobs in MassachusettsCustomer Service Management Jobs in Massachusetts: Frequently Asked Questions
Which companies sponsor visas for customer service managers in Massachusetts?
Boston-area employers with active sponsorship histories for customer service management roles include Wayfair, Fidelity Investments, TripAdvisor, HubSpot, and various healthcare technology firms concentrated along the Route 128 corridor. Financial services and e-commerce companies in particular tend to hire customer experience managers at a volume that supports dedicated immigration infrastructure and repeated sponsorship filings.
Which visa types are most common for customer service management roles in Massachusetts?
The H-1B visa is the most frequently used visa for customer service management positions, provided the role requires a bachelor's degree in a specific field such as business administration, communications, or a related discipline. Some candidates with multinational employer backgrounds may qualify for the L-1A intracompany transferee category. TN visas are available to Canadian and Mexican nationals in qualifying management occupations under USMCA.
Which cities in Massachusetts have the most customer service management sponsorship jobs?
Boston and Cambridge account for the largest share of customer service management sponsorship activity in Massachusetts, driven by the concentration of financial services, biotech, and technology companies headquartered there. Waltham and Burlington along the Route 128 corridor also see consistent hiring, particularly from enterprise software and healthcare IT employers that maintain regional headquarters in those suburbs.
How to find customer service management visa sponsorship jobs in Massachusetts?
Migrate Mate filters job listings specifically for roles where employers have demonstrated willingness to sponsor work visas, including customer service management positions in Massachusetts. Rather than sorting through thousands of unfiltered postings, you can search directly for sponsorship-eligible roles in the state. Migrate Mate also surfaces employer sponsorship history, which helps you prioritize companies with a proven track record of filing for international candidates in customer-facing leadership roles.
Are there any Massachusetts-specific considerations for customer service management visa sponsorship?
Massachusetts employers filing H-1B Labor Condition Applications must meet the prevailing wage for the specific metropolitan area, which is generally benchmarked to the Boston-Cambridge-Nashua combined statistical area. The state's concentration of university graduates from schools like Northeastern, Boston University, and UMass Amherst means competition for sponsorship-eligible roles can be high. Customer service management roles are more likely to receive sponsorship at mid-to-large employers with established HR and legal infrastructure than at smaller firms.
What is the prevailing wage for sponsored customer service management jobs in Massachusetts?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.