Customer Service Management Visa Sponsorship Jobs in Indiana
Indiana's customer service management roles span major employers like Salesforce, Amazon, and Eli Lilly, with hiring concentrated in Indianapolis, Fort Wayne, and Bloomington. Companies in healthcare, logistics, and tech regularly sponsor international candidates for management-level service positions, making Indiana a practical target for customer service professionals pursuing U.S. visa sponsorship.
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Get Access To All JobsAbout us:
At Selective, we don't just insure uniquely, we employ uniqueness.
Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years. Selective's unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards and honors, including listing in Forbes Best Midsize Employers in 2025 and certification as a Great Place to Work® in 2025 for the sixth consecutive year.
Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their diverse talents, experiences, and perspectives to our shared success. Together, we are a high-performing team working to serve our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs.
Overview:
Serves as a liaison between the company and agents and acts as a relationship manager for our agents, regional underwriting team and corporate departments. Assess the strengths and weaknesses of agents and assists them in achieving a mutual goal of profitable growth in both volume and policy count. Ensures that agents are familiar with and use Selective’s initiatives, products, policies, procedures and services. Conducts training and trains and mentor AMS at lower levels. All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements.
Responsibilities:
- Develop a profitable agency force that is familiar with Selective’s initiatives, products, policies, procedures and services.
- Makes consistent underwriting decisions, adheres to company pricing philosophies and promotes ease of doing business with Selective.
- Monitors agency results and follows up with agent both as to growth/profitability/share of wallet and compliance with company’s initiatives, procedures and policies.
- Develop professional working relationship with agent, regional underwriting and claim teams, and corporate departments. Conduct underwriting, sales and information technology training for agents and their staff.
- Keeps two-way communication between agent and company continuously open and viable; and encourage agent usage of all Selective systems including CLAS, PLUS and eSelect.
- Performs inspections as determined by Loss Control Guide, makes risk improvement or correction of deficiency recommendations and promptly follows up on same, documenting the file accordingly.
- Stays alert for and advise company of any industry information, new ideas, products or any changes in other carrier philosophies that could positively or adversely affect Selective.
- Audit agents One & Done book of business and provide quality assurance feedback to agent and underwriting team.
- Meet regularly and frequently with CMS, Loss Control Rep, Bond Rep, Personal Lines Rep (if applicable) to discuss agency results and opportunities for greater growth and profitability.
- Must be able to drive an automobile to travel within territory. Car travel represents approximately 40-50% of employee’s time.
QUALIFICATIONS
Knowledge and Requirements
- Must be results oriented with a proven track record in establishing, prioritizing and achieving business goals.
- This role is for a seasoned AMS with proven track record.
- Demonstrated superior communication, negotiation & presentation skills.
- Must be a high achiever with superior organizational skills who is self-motivated, pro-active, flexible, and able to work independently, from a remote location.
- Must be able to maximize technology to ensure high productivity (Must be proficient with Microsoft Word, Excel, PowerPoint and all internal business related software).
- Must have valid state-issued driver’s license in good standing and be able to drive an automobile.
Education and Experience
- College degree preferred with 6+ years underwriting, marketing or field underwriting experience.
- The following experience is also preferred:
- 4 years Agency Management, rating
- 3 years Claims, loss control-inspection
TOTAL REWARDS:
Selective Insurance offers a total rewards package that includes a competitive base salary, incentive plan eligibility at all levels, and a wide array of benefits designed to help you and your family stay healthy, achieve your financial goals, and balance the demands of your work and personal life. These benefits include comprehensive health care plans, retirement savings plan with company match, discounted Employee Stock Purchase Program, tuition assistance and reimbursement programs, and 20 days of paid time off. Additional details about our total rewards package can be found by visiting our benefits page.
The actual base salary is based on geographic location, and the range is representative of salaries for this role throughout Selective's footprint. Additional considerations include relevant education, qualifications, experience, skills, performance, and business needs.
PAY RANGE:
USD $92,000.00 - USD $137,000.00 /Yr.
Selective is an Equal Employment Opportunity employer. That means we respect and value every individual’s unique opinions, beliefs, abilities, and perspectives. We are committed to promoting a welcoming culture that celebrates diverse talent, individual identity, different points of view and experiences – and empowers employees to contribute new ideas that support our continued and growing success. Building a highly engaged team is one of our core strategic imperatives, which we believe is enhanced by diversity, equity, and inclusion. We expect and encourage all employees and all of our business partners to embrace, practice, and monitor the attitudes, values, and goals of acceptance; address biases; and foster diversity of viewpoints and opinions.
FOR MASSACHUSETTS APPLICANTS
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
About us:
At Selective, we don't just insure uniquely, we employ uniqueness.
Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years. Selective's unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards and honors, including listing in Forbes Best Midsize Employers in 2025 and certification as a Great Place to Work® in 2025 for the sixth consecutive year.
Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their diverse talents, experiences, and perspectives to our shared success. Together, we are a high-performing team working to serve our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs.
Overview:
Serves as a liaison between the company and agents and acts as a relationship manager for our agents, regional underwriting team and corporate departments. Assess the strengths and weaknesses of agents and assists them in achieving a mutual goal of profitable growth in both volume and policy count. Ensures that agents are familiar with and use Selective’s initiatives, products, policies, procedures and services. Conducts training and trains and mentor AMS at lower levels. All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements.
Responsibilities:
- Develop a profitable agency force that is familiar with Selective’s initiatives, products, policies, procedures and services.
- Makes consistent underwriting decisions, adheres to company pricing philosophies and promotes ease of doing business with Selective.
- Monitors agency results and follows up with agent both as to growth/profitability/share of wallet and compliance with company’s initiatives, procedures and policies.
- Develop professional working relationship with agent, regional underwriting and claim teams, and corporate departments. Conduct underwriting, sales and information technology training for agents and their staff.
- Keeps two-way communication between agent and company continuously open and viable; and encourage agent usage of all Selective systems including CLAS, PLUS and eSelect.
- Performs inspections as determined by Loss Control Guide, makes risk improvement or correction of deficiency recommendations and promptly follows up on same, documenting the file accordingly.
- Stays alert for and advise company of any industry information, new ideas, products or any changes in other carrier philosophies that could positively or adversely affect Selective.
- Audit agents One & Done book of business and provide quality assurance feedback to agent and underwriting team.
- Meet regularly and frequently with CMS, Loss Control Rep, Bond Rep, Personal Lines Rep (if applicable) to discuss agency results and opportunities for greater growth and profitability.
- Must be able to drive an automobile to travel within territory. Car travel represents approximately 40-50% of employee’s time.
QUALIFICATIONS
Knowledge and Requirements
- Must be results oriented with a proven track record in establishing, prioritizing and achieving business goals.
- This role is for a seasoned AMS with proven track record.
- Demonstrated superior communication, negotiation & presentation skills.
- Must be a high achiever with superior organizational skills who is self-motivated, pro-active, flexible, and able to work independently, from a remote location.
- Must be able to maximize technology to ensure high productivity (Must be proficient with Microsoft Word, Excel, PowerPoint and all internal business related software).
- Must have valid state-issued driver’s license in good standing and be able to drive an automobile.
Education and Experience
- College degree preferred with 6+ years underwriting, marketing or field underwriting experience.
- The following experience is also preferred:
- 4 years Agency Management, rating
- 3 years Claims, loss control-inspection
TOTAL REWARDS:
Selective Insurance offers a total rewards package that includes a competitive base salary, incentive plan eligibility at all levels, and a wide array of benefits designed to help you and your family stay healthy, achieve your financial goals, and balance the demands of your work and personal life. These benefits include comprehensive health care plans, retirement savings plan with company match, discounted Employee Stock Purchase Program, tuition assistance and reimbursement programs, and 20 days of paid time off. Additional details about our total rewards package can be found by visiting our benefits page.
The actual base salary is based on geographic location, and the range is representative of salaries for this role throughout Selective's footprint. Additional considerations include relevant education, qualifications, experience, skills, performance, and business needs.
PAY RANGE:
USD $92,000.00 - USD $137,000.00 /Yr.
Selective is an Equal Employment Opportunity employer. That means we respect and value every individual’s unique opinions, beliefs, abilities, and perspectives. We are committed to promoting a welcoming culture that celebrates diverse talent, individual identity, different points of view and experiences – and empowers employees to contribute new ideas that support our continued and growing success. Building a highly engaged team is one of our core strategic imperatives, which we believe is enhanced by diversity, equity, and inclusion. We expect and encourage all employees and all of our business partners to embrace, practice, and monitor the attitudes, values, and goals of acceptance; address biases; and foster diversity of viewpoints and opinions.
FOR MASSACHUSETTS APPLICANTS
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Customer Service Management Job Roles in Indiana
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Search Customer Service Management Jobs in IndianaCustomer Service Management Jobs in Indiana: Frequently Asked Questions
Which companies sponsor visas for customer service managers in Indiana?
Indiana employers known to sponsor work visas for management-level roles include Salesforce, Amazon, Eli Lilly, Cummins, and Anthem. Healthcare systems such as Indiana University Health and Ascension also hire customer service management professionals and have sponsored H-1B visa petitions. Sponsorship activity is most consistent at large corporations and healthcare organizations with established international hiring infrastructure.
Which visa types are most common for customer service management roles in Indiana?
The H-1B is the most common visa for customer service management roles in Indiana, provided the position qualifies as a specialty occupation requiring a bachelor's degree in a directly related field such as business administration or communications. Some multinational employers use the L-1A for managers transferring from foreign offices. TN visas are available to Canadian and Mexican nationals in qualifying management categories under USMCA.
Which cities in Indiana have the most customer service management sponsorship jobs?
Indianapolis accounts for the majority of customer service management sponsorship activity in Indiana, driven by its concentration of corporate headquarters, healthcare networks, and logistics operations. Fort Wayne and South Bend have a smaller but active pool of roles tied to manufacturing and regional service centers. Bloomington sees some demand connected to Indiana University and affiliated technology and biotech employers in the area.
How to find customer service management visa sponsorship jobs in Indiana?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it straightforward to browse customer service management openings in Indiana without sorting through roles that don't offer sponsorship. You can search by location and role type to surface positions at Indiana employers who have an active history of sponsoring international candidates for management-level service positions.
Are there any Indiana-specific considerations for customer service management visa sponsorship?
Indiana employers sponsoring H-1B workers for customer service management roles must pay the Department of Labor prevailing wage for the specific position and metropolitan area, which differs between Indianapolis, Fort Wayne, and smaller markets. Roles at Indiana University or Purdue University may qualify for H-1B cap-exempt status if the position is directly tied to a qualifying educational institution. Industry context matters too, as healthcare and logistics roles often have clearer specialty occupation documentation than general customer service titles.
What is the prevailing wage for sponsored customer service management jobs in Indiana?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.