Customer Service Management Visa Sponsorship Jobs in Indiana
Indiana's customer service management roles span major employers like Salesforce, Amazon, and Eli Lilly, with hiring concentrated in Indianapolis, Fort Wayne, and Bloomington. Companies in healthcare, logistics, and tech regularly sponsor international candidates for management-level service positions, making Indiana a practical target for customer service professionals pursuing U.S. visa sponsorship.
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Get Access To All JobsPosition Summary: The Lead Gate Attendant/Scale Operator is responsible for accurately and efficiently monitoring and recording waste volumes entering the post collection site, as well as collecting appropriate usage fees from customers. This position is accountable for coordinating the daily activities of Gate Attendant/Scale Operators with the Operations Clerk, Operations Supervisor, and/or Operations Manager. The Lead Gate Attendant/Scale Operator also will oversee and ensure that all work and processes adhere to Company Policy, as well as federal and state requirements.
PRINCIPAL RESPONSIBILITIES:
- Review and ensure that all special waste files are completed correctly, manifests are being recorded correctly, and initial and random inspections are being completed by Operations.
- Perform radiation testing at the scale houses (where applicable) on a weekly basis.
- Relay any issues with the security systems at the scale house to Operation Clerk, Operations Supervisor and/or Operations Manager. Coordinate repairs with third party vendors as needed.
- Review daily schedules to accurately estimate hour requirements for efficient control of the scale houses, making adjustments in work procedures as necessary to ensure production schedules can be adhered to.
- Recommend measures to improve operation methods, turn around times, efficient processing of inbound and outbound weights.
- Direct employees in completion of work; may interpret Company policies, instruction, specifications, blueprints or job orders for employee understanding; assign duties and work to employees; confer with supervisor or manager to coordinate activities of individual departments or shift; train or assist in training of new employees.
- Ensure that the scale house is clean and supplied for the next shift at the completion of each shift.
- Assist Operation Clerk in filing daily paperwork, troubleshooting discrepancies with tickets, reviewing video footage, etc.
- Determine content of material entering facility to properly bill the customer.
- Accept or reject waste load based on content; suggest alternatives based on special waste, type of waste and/or local market training.
- Receive payment from customers; provide receipt to customers.
- Balance the daily receipts to ensure accurate recordkeeping and appropriate billing; deposit daily receipts into the safe depository.
- Document the waste entering the facility, utilizing truck scales and computer systems; track total amount of waste entering the facility.
- Notify operations of special waste or other incoming special loads; direct or dispatch as necessary; process required paperwork and perform other required duties, as necessary to process special loads.
- Answer the telephone and provide general information to callers.
- Maintain the cleanliness of the work area.
- Perform other job-related duties, as assigned.
QUALIFICATIONS
- Good time management skills to ensure assigned own responsibilities and those of staff are completed in an efficient and safe manner.
- Good communication skills; is able to effectively communicate operating issues to management; is a team player and able to motivate staff.
- Good follow through ability; ability to adhere to work schedule and follows through on challenges as they arise.
- Ability to adhere to Company policies and rules set forth; promotes the Company’s safety standards; works with a sense of honestly and trustworthiness.
- Experience in a previous position that required the handling of cash and balancing cash and/or receipts.
- Experience in an environment outside the home with computers and various software programs.
- Previous experience in the waste services industry.
Rewarding Compensation and Benefits
Eligible employees can elect to participate in:
- Comprehensive medical benefits coverage, dental plans and vision coverage.
- Health care and dependent care spending accounts.
- Short- and long-term disability.
- Life insurance and accidental death & dismemberment insurance.
- Employee and Family Assistance Program (EAP).
- Employee discount programs.
- Retirement plan with a generous company match.
- Employee Stock Purchase Plan (ESPP).
- Paid Time Off (PTO)
The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.
EEO STATEMENT: Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law. For any concerns relating to Republic Services’ commitment to equal opportunity employment, you may contact the AWARE Line at 1-866-3-AWARE-4.
ABOUT THE COMPANY
Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world.
In 2025, Republic’s total company revenue was $16.6 billion, and adjusted EBITDA was $5.3 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills.
Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level, closest to the customer.
Our customers, including small businesses, major corporations and municipalities, want a partner with the expertise and capabilities to effectively manage their multiple recycling and waste streams. They choose Republic Services because we are committed to exceeding their expectations and helping them achieve their sustainability goals. Our 42,000 team members understand that it's not just what we do that matters, but how we do it.
Our company values guide our daily actions:
- Safe: We protect the livelihoods of our colleagues and communities.
- Committed to Serve: We go above and beyond to exceed our customers’ expectations.
- Environmentally Responsible: We take action to improve our environment.
- Driven: We deliver results in the right way.
- Human-Centered: We respect the dignity and unique potential of every person.
We are proud of our high employee engagement score of 86. We have an inclusive and diverse culture where every voice counts. In addition, our team positively impacted 5.1 million people in 2024 through the Republic Services Charitable Foundation and local community grants. These projects are designed to meet the specific needs of the communities we serve, with a focus on building sustainable neighborhoods.
STRATEGY
Republic Services’ strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers’ multiple waste streams through a North American footprint of vertically integrated assets.
We focus on three areas of growth to meet the increasing needs of our customers: recycling and waste, environmental solutions and sustainability innovation.
With our integrated approach, strengthening our position in one area advances other areas of our business. For example, as we grow volume in recycling and waste, we collect additional material to bolster our circularity capabilities. And as we expand environmental solutions, we drive additional opportunities to provide these services to our existing recycling and waste customers.
Recycling and Waste
We continue to expand our recycling and waste business footprint throughout North America through organic growth and targeted acquisitions. The 13 million customers we serve and our more than 5 million pick-ups per day provide us with a distinct advantage. We aggregate materials at scale, unlocking new opportunities for advanced recycling. In addition, we are cross-selling new products and services to better meet our customers’ specific needs.
Environmental Solutions
Our comprehensive environmental solutions capabilities help customers safely manage their most technical waste streams. We are expanding both our capabilities and our geographic footprint. We see strong growth opportunities for our offerings, including PFAS remediation, an increasing customer need.
Sustainability Innovation
Republic’s recent innovations to advance circularity and decarbonization demonstrate our unique ability to leverage sustainability as a platform for growth.
The Republic Services Polymer Center is the nation’s first integrated plastics recycling facility. These innovative sites process rigid plastics from our recycling centers, producing recycled materials that promote true bottle-to-bottle circularity. We also formed Blue Polymers, a joint venture with Ravago, to develop facilities that will further process plastic material from our Polymer Centers to help meet the growing demand for sustainable packaging. We are building a network of Polymer Centers and Blue Polymer facilities across North America.
Our customers are increasingly looking for decarbonization solutions, and we are leveraging our network of landfills to meet that need. Republic is committed to harnessing landfill gas, a natural byproduct of decomposing waste, and converting it to energy. Republic has partnered with renewable gas developers to construct Renewable Natural Gas (RNG) plants at our landfills, expanding beyond the 77 projects we currently have to make progress towards our goal to beneficially reuse 50% more biogas by 2030 (2017 baseline year).
RECENT RECOGNITION
- Barron’s 100 Most Sustainable Companies
- CDP Discloser
- Dow Jones Best-In-Class Indices
- Ethisphere’s World’s Most Ethical Companies
- Fortune World’s Most Admired Companies
- Great Place to Work
- Sustainability Yearbook S&P Global
Position Summary: The Lead Gate Attendant/Scale Operator is responsible for accurately and efficiently monitoring and recording waste volumes entering the post collection site, as well as collecting appropriate usage fees from customers. This position is accountable for coordinating the daily activities of Gate Attendant/Scale Operators with the Operations Clerk, Operations Supervisor, and/or Operations Manager. The Lead Gate Attendant/Scale Operator also will oversee and ensure that all work and processes adhere to Company Policy, as well as federal and state requirements.
PRINCIPAL RESPONSIBILITIES:
- Review and ensure that all special waste files are completed correctly, manifests are being recorded correctly, and initial and random inspections are being completed by Operations.
- Perform radiation testing at the scale houses (where applicable) on a weekly basis.
- Relay any issues with the security systems at the scale house to Operation Clerk, Operations Supervisor and/or Operations Manager. Coordinate repairs with third party vendors as needed.
- Review daily schedules to accurately estimate hour requirements for efficient control of the scale houses, making adjustments in work procedures as necessary to ensure production schedules can be adhered to.
- Recommend measures to improve operation methods, turn around times, efficient processing of inbound and outbound weights.
- Direct employees in completion of work; may interpret Company policies, instruction, specifications, blueprints or job orders for employee understanding; assign duties and work to employees; confer with supervisor or manager to coordinate activities of individual departments or shift; train or assist in training of new employees.
- Ensure that the scale house is clean and supplied for the next shift at the completion of each shift.
- Assist Operation Clerk in filing daily paperwork, troubleshooting discrepancies with tickets, reviewing video footage, etc.
- Determine content of material entering facility to properly bill the customer.
- Accept or reject waste load based on content; suggest alternatives based on special waste, type of waste and/or local market training.
- Receive payment from customers; provide receipt to customers.
- Balance the daily receipts to ensure accurate recordkeeping and appropriate billing; deposit daily receipts into the safe depository.
- Document the waste entering the facility, utilizing truck scales and computer systems; track total amount of waste entering the facility.
- Notify operations of special waste or other incoming special loads; direct or dispatch as necessary; process required paperwork and perform other required duties, as necessary to process special loads.
- Answer the telephone and provide general information to callers.
- Maintain the cleanliness of the work area.
- Perform other job-related duties, as assigned.
QUALIFICATIONS
- Good time management skills to ensure assigned own responsibilities and those of staff are completed in an efficient and safe manner.
- Good communication skills; is able to effectively communicate operating issues to management; is a team player and able to motivate staff.
- Good follow through ability; ability to adhere to work schedule and follows through on challenges as they arise.
- Ability to adhere to Company policies and rules set forth; promotes the Company’s safety standards; works with a sense of honestly and trustworthiness.
- Experience in a previous position that required the handling of cash and balancing cash and/or receipts.
- Experience in an environment outside the home with computers and various software programs.
- Previous experience in the waste services industry.
Rewarding Compensation and Benefits
Eligible employees can elect to participate in:
- Comprehensive medical benefits coverage, dental plans and vision coverage.
- Health care and dependent care spending accounts.
- Short- and long-term disability.
- Life insurance and accidental death & dismemberment insurance.
- Employee and Family Assistance Program (EAP).
- Employee discount programs.
- Retirement plan with a generous company match.
- Employee Stock Purchase Plan (ESPP).
- Paid Time Off (PTO)
The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.
EEO STATEMENT: Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law. For any concerns relating to Republic Services’ commitment to equal opportunity employment, you may contact the AWARE Line at 1-866-3-AWARE-4.
ABOUT THE COMPANY
Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world.
In 2025, Republic’s total company revenue was $16.6 billion, and adjusted EBITDA was $5.3 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills.
Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level, closest to the customer.
Our customers, including small businesses, major corporations and municipalities, want a partner with the expertise and capabilities to effectively manage their multiple recycling and waste streams. They choose Republic Services because we are committed to exceeding their expectations and helping them achieve their sustainability goals. Our 42,000 team members understand that it's not just what we do that matters, but how we do it.
Our company values guide our daily actions:
- Safe: We protect the livelihoods of our colleagues and communities.
- Committed to Serve: We go above and beyond to exceed our customers’ expectations.
- Environmentally Responsible: We take action to improve our environment.
- Driven: We deliver results in the right way.
- Human-Centered: We respect the dignity and unique potential of every person.
We are proud of our high employee engagement score of 86. We have an inclusive and diverse culture where every voice counts. In addition, our team positively impacted 5.1 million people in 2024 through the Republic Services Charitable Foundation and local community grants. These projects are designed to meet the specific needs of the communities we serve, with a focus on building sustainable neighborhoods.
STRATEGY
Republic Services’ strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers’ multiple waste streams through a North American footprint of vertically integrated assets.
We focus on three areas of growth to meet the increasing needs of our customers: recycling and waste, environmental solutions and sustainability innovation.
With our integrated approach, strengthening our position in one area advances other areas of our business. For example, as we grow volume in recycling and waste, we collect additional material to bolster our circularity capabilities. And as we expand environmental solutions, we drive additional opportunities to provide these services to our existing recycling and waste customers.
Recycling and Waste
We continue to expand our recycling and waste business footprint throughout North America through organic growth and targeted acquisitions. The 13 million customers we serve and our more than 5 million pick-ups per day provide us with a distinct advantage. We aggregate materials at scale, unlocking new opportunities for advanced recycling. In addition, we are cross-selling new products and services to better meet our customers’ specific needs.
Environmental Solutions
Our comprehensive environmental solutions capabilities help customers safely manage their most technical waste streams. We are expanding both our capabilities and our geographic footprint. We see strong growth opportunities for our offerings, including PFAS remediation, an increasing customer need.
Sustainability Innovation
Republic’s recent innovations to advance circularity and decarbonization demonstrate our unique ability to leverage sustainability as a platform for growth.
The Republic Services Polymer Center is the nation’s first integrated plastics recycling facility. These innovative sites process rigid plastics from our recycling centers, producing recycled materials that promote true bottle-to-bottle circularity. We also formed Blue Polymers, a joint venture with Ravago, to develop facilities that will further process plastic material from our Polymer Centers to help meet the growing demand for sustainable packaging. We are building a network of Polymer Centers and Blue Polymer facilities across North America.
Our customers are increasingly looking for decarbonization solutions, and we are leveraging our network of landfills to meet that need. Republic is committed to harnessing landfill gas, a natural byproduct of decomposing waste, and converting it to energy. Republic has partnered with renewable gas developers to construct Renewable Natural Gas (RNG) plants at our landfills, expanding beyond the 77 projects we currently have to make progress towards our goal to beneficially reuse 50% more biogas by 2030 (2017 baseline year).
RECENT RECOGNITION
- Barron’s 100 Most Sustainable Companies
- CDP Discloser
- Dow Jones Best-In-Class Indices
- Ethisphere’s World’s Most Ethical Companies
- Fortune World’s Most Admired Companies
- Great Place to Work
- Sustainability Yearbook S&P Global
Customer Service Management Job Roles in Indiana
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Search Customer Service Management Jobs in IndianaCustomer Service Management Jobs in Indiana: Frequently Asked Questions
Which companies sponsor visas for customer service managers in Indiana?
Indiana employers known to sponsor work visas for management-level roles include Salesforce, Amazon, Eli Lilly, Cummins, and Anthem. Healthcare systems such as Indiana University Health and Ascension also hire customer service management professionals and have sponsored H-1B visa petitions. Sponsorship activity is most consistent at large corporations and healthcare organizations with established international hiring infrastructure.
Which visa types are most common for customer service management roles in Indiana?
The H-1B is the most common visa for customer service management roles in Indiana, provided the position qualifies as a specialty occupation requiring a bachelor's degree in a directly related field such as business administration or communications. Some multinational employers use the L-1A for managers transferring from foreign offices. TN visas are available to Canadian and Mexican nationals in qualifying management categories under USMCA.
Which cities in Indiana have the most customer service management sponsorship jobs?
Indianapolis accounts for the majority of customer service management sponsorship activity in Indiana, driven by its concentration of corporate headquarters, healthcare networks, and logistics operations. Fort Wayne and South Bend have a smaller but active pool of roles tied to manufacturing and regional service centers. Bloomington sees some demand connected to Indiana University and affiliated technology and biotech employers in the area.
How to find customer service management visa sponsorship jobs in Indiana?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it straightforward to browse customer service management openings in Indiana without sorting through roles that don't offer sponsorship. You can search by location and role type to surface positions at Indiana employers who have an active history of sponsoring international candidates for management-level service positions.
Are there any Indiana-specific considerations for customer service management visa sponsorship?
Indiana employers sponsoring H-1B workers for customer service management roles must pay the Department of Labor prevailing wage for the specific position and metropolitan area, which differs between Indianapolis, Fort Wayne, and smaller markets. Roles at Indiana University or Purdue University may qualify for H-1B cap-exempt status if the position is directly tied to a qualifying educational institution. Industry context matters too, as healthcare and logistics roles often have clearer specialty occupation documentation than general customer service titles.
What is the prevailing wage for sponsored customer service management jobs in Indiana?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.