Customer Service Management Visa Sponsorship Jobs in Louisiana

Requisition ID: 293052

• Relocation Authorized: None
• Telework Type: Full-Time Office/Project
• Work Location: Lake Charles, LA

Extraordinary teams building inspiring projects:

Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all seven continents that have created jobs, grown economies, improved the resiliency of the world's infrastructure, increased access to energy, resources, and vital services, and made the world a safer, cleaner place.

Differentiated by the quality of our people and our relentless drive to deliver the most successful outcomes, we align our capabilities to our customers' objectives to create a lasting positive impact. We serve the Infrastructure; Nuclear, Security & Environmental; Energy; Mining & Metals, and the Manufacturing and Technology markets. Our services span from initial planning and investment, through start-up and operations.

Core to Bechtel is our Vision, Values and Commitments. They are what we believe, what customers can expect, and how we deliver. Learn more about our extraordinary teams building inspiring projects in our Impact Report.

Project Overview:

Louisiana LNG is located approximately 11 miles southwest of Lake Charles, Louisiana. The project includes a mid-scale, mixed-refrigerant Liquefied Natural Gas (LNG) production and export facility on the west side of the Calcasieu River. There are five identical process plants. Each process plant consists of one gas pre-treatment unit, one condensate stabilization unit, and four Chart heavy hydrocarbon (HHC) removal and liquefaction groups. The facility will include associated utilities, refrigerant storage, three 235,000m3 full-containment LNG storage tanks, and three marine berths.

Job Summary:

In this role, you will provide document management support by using ECMS (Enterprise Content Management Systems), distributing, maintaining, and retrieving project records in accordance with company guidelines. You will assist with customer service, questions, issues, updates, quality checks, and project closeout activities. Your attention to detail and data accuracy will help ensure successful compliance with document and records management procedures. #LI-VB1

Major Responsibilities:

• Provides support for Enterprise Content Management Systems (ECMS) such as Aconex and archival/retention management systems such as DocFinity, and other associated tools
• Interacts with end users to support, troubleshoot, and resolve issues
• Interfaces with internal and external customers in the resolution of questions, issues or actions
• Assists project team members with questions or issues related to document numbering, work process, electronic/digital signatures, legibility, etc.
• Assists the team on records security classification policy and procedures
• Provides input to and assist with updates on desktop work instructions, plans and procedures
• Contributes to ideas to improve work process efficiency including automation
• May assist with data migrations

Education and Experience Requirements:

Requires a University Hire with less than 1 year of experience or 4-5 years of relevant work experience

Required Knowledge and Skills:

• Processing Project Records, signed PDF format, converted PDF format from native file, Word, Excel, PowerPoint etc Distribution of Project Records from Aconex to desired work groups (Clients, Suppliers, Engineering & Procurement team, etc)
• Quick retrieval of Project Records from Aconex
• Accurate turnover of Project Records (both electronic as well as hard copy) as determined by the Project Management Team Administrative tasks
• Excellent communication skills (oral and written)
• Strong aptitude for automation and eager to learn
• Strong analytical skills to identify problems and work with Global Team / Vendor to determine, develop and implement solutions
• Good interpersonal skills to provide daily user support
• Willingness to get involved with overall project document management activities where required
• Ability to prioritize and flexibility to multi-task in a fluid environment

Additional Information: Work requires the physical ability to conduct field inspections including but not limited to: extensive walking in and around a construction site often in high heat and high humidity conditions, climbing ladders, climbing scaffolding, working on elevated platforms, working on uneven surfaces, and working in small or confined spaces. Some lifting may be required. Must have the ability to walk into and out of the project (enter/egress). Must be able to use appropriate standard issued Personal Protection Equipment (PPE) required for each assigned task (i.e. harness, life vest, lift buckets, etc.).

Total Rewards/Benefits:

For decades, Bechtel has worked to inspire the next generation of employees and beyond! Because our teams face some of the world's toughest challenges, we offer robust benefits to ensure our people thrive. Whether it is advancing careers, delivering programs to enhance our culture, or providing time to recharge, Bechtel has the benefits to build a legacy of sustainable growth. Learn more at Bechtel Total Rewards

Diverse teams build the extraordinary:

As a global company, Bechtel has long been home to a vibrant multitude of nationalities, cultures, ethnicities, and life experiences. This diversity has made us a more trusted partner, more effective problem solvers and innovators, and a more attractive destination for leading talent.

We are committed to being a company where every colleague feels that they belong-where colleagues feel part of "One Team," respected and rewarded for what they bring, supported in pursuing their goals, invested in our values and purpose, and treated equitably.

Bechtel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, disability, citizenship status (except as authorized by law), protected veteran status, genetic information, and any other characteristic protected by federal, state or local law. Applicants with a disability, who require a reasonable accommodation for any part of the application or hiring process, may e-mail their request to acesstmt@bechtel.com