Customer Service Management Visa Sponsorship Jobs in North Carolina
North Carolina's customer service management job market is anchored by major employers in Charlotte's financial services sector, the Research Triangle's technology and life sciences companies, and Raleigh's growing enterprise software firms. Companies like Bank of America, Fiserv, and Lenovo North America regularly hire international professionals for customer experience leadership roles across the state.
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Get Access To All JobsBe a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.
Learn about our benefits designed for you to Thrive at work and at home.
We boldly go.
Where is the work:
On-Site (5 days)
What's in it for you:
The CSR I delivers exceptional service and support to our customers by executing the service agreement renewal process, providing quotes, and supporting in the booking process of Service work for the Commercial HVAC business. The role will also focus on the development of sales skills and tactics through on-the-job training and classroom learning. Reporting to the Client Service Leader, this role sits on the operations team and partners closely with the sales team. Responsible for contract renewal, scope expansion, improving customer satisfaction and ensuring contractual obligations are being met. The CSR I role focuses on supporting and learning the sales booking process, with the intent of developing further into a customer-facing role (CSR II) responsible for identifying opportunities for growth and sales in an assigned customer portfolio. Works with account team(s) to develop innovative solutions that provide a profitable, measurable, and repeatable value. This position includes sales work at client’s facilities. Duties include making sales or obtaining orders/contracts for services.
What you will do:
- Responsible for supporting Service Estimators in estimating and booking Service work in a timely manner and in accordance with audit and compliance requirements.
- Responsible for maintaining and driving the Service Agreement renewal process which includes Salesforce Opportunity management, assisting in reviewing contract performance, revising estimates, generating proposals, identifying scope growth opportunities, and delivering proposals to customers.
- Supports Account Managers with estimating and booking service work (service agreements, quoted repairs, etc.) for Strategic accounts as assigned.
- Identifies and communicates issues, business goals and objectives as it relates to the estimating and booking of Service Work.
- Assists local service office with management of accounts receivable for existing customers.
- Responsible for meeting department growth plans by supporting the timely and effective estimating and booking of Service work.
- Assists in creating standard work / cadence for meeting customer needs.
- Ensures customer opportunities are entered into Salesforce accurately and that the sales pipeline is actively reflected.
- Other duties as assigned.
What you will bring:
- Certificate/degree from college or technical school with two (2) years related experience and/or training; or three (3) years of related experience and/or training with HS Diploma/GED.
- Competencies: strong customer orientation towards focus, service, and relationship building, problem solving and critical thinking particularly under situational pressure, self-starting and initiative, financial acumen, collaboration and teamwork, adaptability and agility, results orientation.
- Must be able to communicate effectively in person, by phone and through written communication.
- Must be proficient with use of the telephone and voice mail, the computer, and other office equipment.
- Able to work extended hours on occasions when required.
- Physically able to attend customer sites as required.
- Must possess a valid driver’s license for a minimum of 12 months, with no major or frequent traffic violations included, but not limited to: DUI, Hit & Run, License Suspension, Reckless / Careless Driving, or multiple smaller infractions or preventable collisions in the previous 3 years.
This role has been designated as on-site unless customer demands require you to be offsite.
Annual Base Salary Range or Hourly Base Pay Range:
$56,936.66 - $82,809.99
Compensation Type:
Salary
Incentive Eligible:
No
Sales Commission Eligible:
No
Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.
Thrive at work and at home:
- Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
- Family building benefits include fertility coverage and adoption/surrogacy assistance.
- 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
- Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.
- Educational and training opportunities through company programs along with tuition assistance and student debt support.
Disclaimer: Benefit offerings may vary depending on Collective Bargaining Agreements and local/state regulations.
Safety Sensitive Role:
Yes
The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.
Learn about our benefits designed for you to Thrive at work and at home.
We boldly go.
Where is the work:
On-Site (5 days)
What's in it for you:
The CSR I delivers exceptional service and support to our customers by executing the service agreement renewal process, providing quotes, and supporting in the booking process of Service work for the Commercial HVAC business. The role will also focus on the development of sales skills and tactics through on-the-job training and classroom learning. Reporting to the Client Service Leader, this role sits on the operations team and partners closely with the sales team. Responsible for contract renewal, scope expansion, improving customer satisfaction and ensuring contractual obligations are being met. The CSR I role focuses on supporting and learning the sales booking process, with the intent of developing further into a customer-facing role (CSR II) responsible for identifying opportunities for growth and sales in an assigned customer portfolio. Works with account team(s) to develop innovative solutions that provide a profitable, measurable, and repeatable value. This position includes sales work at client’s facilities. Duties include making sales or obtaining orders/contracts for services.
What you will do:
- Responsible for supporting Service Estimators in estimating and booking Service work in a timely manner and in accordance with audit and compliance requirements.
- Responsible for maintaining and driving the Service Agreement renewal process which includes Salesforce Opportunity management, assisting in reviewing contract performance, revising estimates, generating proposals, identifying scope growth opportunities, and delivering proposals to customers.
- Supports Account Managers with estimating and booking service work (service agreements, quoted repairs, etc.) for Strategic accounts as assigned.
- Identifies and communicates issues, business goals and objectives as it relates to the estimating and booking of Service Work.
- Assists local service office with management of accounts receivable for existing customers.
- Responsible for meeting department growth plans by supporting the timely and effective estimating and booking of Service work.
- Assists in creating standard work / cadence for meeting customer needs.
- Ensures customer opportunities are entered into Salesforce accurately and that the sales pipeline is actively reflected.
- Other duties as assigned.
What you will bring:
- Certificate/degree from college or technical school with two (2) years related experience and/or training; or three (3) years of related experience and/or training with HS Diploma/GED.
- Competencies: strong customer orientation towards focus, service, and relationship building, problem solving and critical thinking particularly under situational pressure, self-starting and initiative, financial acumen, collaboration and teamwork, adaptability and agility, results orientation.
- Must be able to communicate effectively in person, by phone and through written communication.
- Must be proficient with use of the telephone and voice mail, the computer, and other office equipment.
- Able to work extended hours on occasions when required.
- Physically able to attend customer sites as required.
- Must possess a valid driver’s license for a minimum of 12 months, with no major or frequent traffic violations included, but not limited to: DUI, Hit & Run, License Suspension, Reckless / Careless Driving, or multiple smaller infractions or preventable collisions in the previous 3 years.
This role has been designated as on-site unless customer demands require you to be offsite.
Annual Base Salary Range or Hourly Base Pay Range:
$56,936.66 - $82,809.99
Compensation Type:
Salary
Incentive Eligible:
No
Sales Commission Eligible:
No
Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.
Thrive at work and at home:
- Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
- Family building benefits include fertility coverage and adoption/surrogacy assistance.
- 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
- Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.
- Educational and training opportunities through company programs along with tuition assistance and student debt support.
Disclaimer: Benefit offerings may vary depending on Collective Bargaining Agreements and local/state regulations.
Safety Sensitive Role:
Yes
The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
Customer Service Management Job Roles in North Carolina
See all 236+ Customer Service Management Jobs in North Carolina
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Search Customer Service Management Jobs in North CarolinaCustomer Service Management Jobs in North Carolina: Frequently Asked Questions
Which companies sponsor visas for customer service management roles in North Carolina?
Charlotte-based financial institutions including Bank of America and Wells Fargo have sponsored international professionals in customer service management positions. In the Research Triangle, technology and life sciences employers such as Lenovo, Fiserv, and SAS Institute have a documented history of H-1B visa sponsorship. Larger enterprise employers with dedicated HR and legal infrastructure are generally more willing to sponsor than smaller regional firms.
Which visa types are most common for customer service management roles in North Carolina?
The H-1B is the most common work visa for customer service management roles in North Carolina, provided the position qualifies as a specialty occupation requiring a bachelor's degree in a directly related field such as business administration, communications, or management. Candidates from Australia may qualify for the E-3 visa, and Canadian and Mexican nationals may explore TN visa status under the management consultant category, though eligibility depends on the specific role definition.
Which cities in North Carolina have the most customer service management sponsorship jobs?
Charlotte leads the state for customer service management sponsorship opportunities, driven by its concentration of financial services, fintech, and operations centers. Raleigh and Durham follow closely, supported by the Research Triangle's technology and healthcare sectors. Greensboro and Winston-Salem also have a presence through logistics, insurance, and manufacturing companies that maintain customer operations teams requiring experienced management professionals.
How to find customer service management visa sponsorship jobs in North Carolina?
Migrate Mate filters job listings specifically for visa sponsorship eligibility, making it straightforward to browse customer service management openings in North Carolina without sorting through roles that don't offer sponsorship. You can search by role and state to surface positions from employers already familiar with the H-1B and other work visa processes, which is particularly useful when targeting Charlotte's financial sector or the Research Triangle's tech employers.
Are there any state-specific considerations for international candidates pursuing customer service management roles in North Carolina?
North Carolina employers sponsoring H-1B workers must file a Labor Condition Application confirming the offered wage meets the Department of Labor's prevailing wage for the role and geographic area. For customer service management positions, the relevant prevailing wage is typically benchmarked to the Charlotte or Raleigh metropolitan statistical areas depending on work location. The Research Triangle's university pipeline, particularly from NC State and UNC Chapel Hill, means employers in that region are generally familiar with international hiring processes.
What is the prevailing wage for sponsored customer service management jobs in North Carolina?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.