Customer Service Management Visa Sponsorship Jobs in Minnesota
Minnesota's customer service management roles span major employers like Best Buy, Target, and UnitedHealth Group, with hiring concentrated in the Twin Cities metro. International professionals pursuing visa sponsorship will find opportunities across retail, healthcare, and financial services, where companies regularly sponsor H-1B visa and other work visas for qualified management candidates.
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Watch here to see what it's like to work at Red Wing Shoe Company.
Red Wing Shoe Company is based in Red Wing, Minnesota, just 40 minutes from St. Paul, where our corporate office sits along the Mississippi River in downtown Red Wing. We are a global company with 2300 employees around the world, but we maintain a close-knit family atmosphere that comes with being a privately-held company. We’re rich in history and tradition, but innovation drives us to deliver best-in-class product solutions and highly rated customer experiences. Focus on our employees and company culture results in meaningful employee engagement across the organization. Our Guiding Behaviors of Living our Values, Honoring our Brands, Inspiring our People, Centering on our Customers, and Preserving the long term success and legacy of our Company are the foundation on which we build our future.
Our comprehensive benefits package for full-time employees includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life and disability insurance, generous paid time off and holidays, a 401(k) match, employee discounts, and valuable well-being benefits like free EAP services, financial planning assistance, and well-being coaching all designed to support your health and financial security.
The targeted hiring range for this full-time position is $38,800-$50,500 depending on qualifications; however, the expanded salary range provides opportunities for advancement. Our salary ranges are determined by role, level, and job location. Within the range, individual pay is determined by factors including job-related skills, competencies, experience, and relevant education, training or a combination of these things and market demand. Your recruiter can share more about the specific salary range and benefits for your location during the hiring process.
Job Description
This role is based onsite for daily in-person work. At Red Wing, regardless of working in roles that are fully remote, onsite, or hybrid, what matters most is working together, staying connected, and putting care into everything we do.
GENERAL PURPOSE OF JOB:
The Shoe Returns Specialist oversees the inspection and processing of returned footwear. This role is responsible for assessing defective products, determining appropriate credits, handling non-conforming materials, and ensuring smooth return operations. The ideal candidate will have strong leadership skills, a commitment to quality, and the ability to work efficiently in a fast-paced environment.
ESSENTIAL DUTIES:
- Inspect Defective Products: Assess returned shoes for defects, determine credit amounts based on department guidelines, and process non-conforming materials.
- Process Returns: Inspect new shoe returns and issue appropriate credits.
- Product Handling: Perform touch-ups, cleaning, and re-boxing of returned shoes.
- Logistics Support: Unload UPS and mail shipments related to returns.
- Recycling & Disposal: Crush and bale cardboard for recycling and disposal.
- Customer Communication: Prepare and type "No Credit" letters for returns that do not qualify for credit.
- Issue Identification: Identify potential quality issues and communicate them to the Quality Department.
- Software Utilization: Maintain knowledge and use of company electronic communication systems.
- Compliance & Standards: Uphold company values and maintains quality service by following and enforcing system standards.
- Other Duties: Perform additional tasks by management.
Physical Requirements:
- Standing, sitting, climbing, balancing, kneeling, crouching.
- Occasional lifting up to 30 pounds at shoulder level.
- Visual Inspection
REQUIRED EDUCATION AND EXPERIENCE
High School Diploma or GED
2-4 years of related experience
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
- Customer service-oriented mindset with problem-solving abilities.
- Strong oral and written communication skills.
- Excellent interpersonal skills and ability to foster a team-oriented work environment.
- Proficiency in Microsoft Word, Excel, Internet, and email applications.
- Ability to multitask and manage priorities effectively.
- Prior experience in returns, quality inspection, or logistics is a plus.
Additional Information
Red Wing Shoes is an Equal Opportunity Employer.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
Individuals with disabilities needing assistance in completing an application may contact rwsc.recruitment@redwingshoes.com or call 651-388-8211.
Please view Equal Employment Opportunity Posters provided by OFCCP at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm
All offers of employment are contingent on satisfactory results of a background check.
Red Wing Shoe Company, Inc. is a drug-free workplace.
Red Wing Shoe Company will not be using recruitment agencies or firms to fill this position and we will not accept unsolicited resumes or candidate information. No agency calls please.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Company Description
Watch here to see what it's like to work at Red Wing Shoe Company.
Red Wing Shoe Company is based in Red Wing, Minnesota, just 40 minutes from St. Paul, where our corporate office sits along the Mississippi River in downtown Red Wing. We are a global company with 2300 employees around the world, but we maintain a close-knit family atmosphere that comes with being a privately-held company. We’re rich in history and tradition, but innovation drives us to deliver best-in-class product solutions and highly rated customer experiences. Focus on our employees and company culture results in meaningful employee engagement across the organization. Our Guiding Behaviors of Living our Values, Honoring our Brands, Inspiring our People, Centering on our Customers, and Preserving the long term success and legacy of our Company are the foundation on which we build our future.
Our comprehensive benefits package for full-time employees includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life and disability insurance, generous paid time off and holidays, a 401(k) match, employee discounts, and valuable well-being benefits like free EAP services, financial planning assistance, and well-being coaching all designed to support your health and financial security.
The targeted hiring range for this full-time position is $38,800-$50,500 depending on qualifications; however, the expanded salary range provides opportunities for advancement. Our salary ranges are determined by role, level, and job location. Within the range, individual pay is determined by factors including job-related skills, competencies, experience, and relevant education, training or a combination of these things and market demand. Your recruiter can share more about the specific salary range and benefits for your location during the hiring process.
Job Description
This role is based onsite for daily in-person work. At Red Wing, regardless of working in roles that are fully remote, onsite, or hybrid, what matters most is working together, staying connected, and putting care into everything we do.
GENERAL PURPOSE OF JOB:
The Shoe Returns Specialist oversees the inspection and processing of returned footwear. This role is responsible for assessing defective products, determining appropriate credits, handling non-conforming materials, and ensuring smooth return operations. The ideal candidate will have strong leadership skills, a commitment to quality, and the ability to work efficiently in a fast-paced environment.
ESSENTIAL DUTIES:
- Inspect Defective Products: Assess returned shoes for defects, determine credit amounts based on department guidelines, and process non-conforming materials.
- Process Returns: Inspect new shoe returns and issue appropriate credits.
- Product Handling: Perform touch-ups, cleaning, and re-boxing of returned shoes.
- Logistics Support: Unload UPS and mail shipments related to returns.
- Recycling & Disposal: Crush and bale cardboard for recycling and disposal.
- Customer Communication: Prepare and type "No Credit" letters for returns that do not qualify for credit.
- Issue Identification: Identify potential quality issues and communicate them to the Quality Department.
- Software Utilization: Maintain knowledge and use of company electronic communication systems.
- Compliance & Standards: Uphold company values and maintains quality service by following and enforcing system standards.
- Other Duties: Perform additional tasks by management.
Physical Requirements:
- Standing, sitting, climbing, balancing, kneeling, crouching.
- Occasional lifting up to 30 pounds at shoulder level.
- Visual Inspection
REQUIRED EDUCATION AND EXPERIENCE
High School Diploma or GED
2-4 years of related experience
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
- Customer service-oriented mindset with problem-solving abilities.
- Strong oral and written communication skills.
- Excellent interpersonal skills and ability to foster a team-oriented work environment.
- Proficiency in Microsoft Word, Excel, Internet, and email applications.
- Ability to multitask and manage priorities effectively.
- Prior experience in returns, quality inspection, or logistics is a plus.
Additional Information
Red Wing Shoes is an Equal Opportunity Employer.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
Individuals with disabilities needing assistance in completing an application may contact rwsc.recruitment@redwingshoes.com or call 651-388-8211.
Please view Equal Employment Opportunity Posters provided by OFCCP at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm
All offers of employment are contingent on satisfactory results of a background check.
Red Wing Shoe Company, Inc. is a drug-free workplace.
Red Wing Shoe Company will not be using recruitment agencies or firms to fill this position and we will not accept unsolicited resumes or candidate information. No agency calls please.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Customer Service Management Job Roles in Minnesota
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Search Customer Service Management Jobs in MinnesotaCustomer Service Management Jobs in Minnesota: Frequently Asked Questions
Which companies sponsor visas for customer service managers in Minnesota?
Several large Minnesota-based employers have a documented history of sponsoring work visas for management roles. Best Buy, Target, UnitedHealth Group, Ecolab, and U.S. Bancorp are among the companies that have filed Labor Condition Applications for customer service and operations management positions. Sponsorship frequency varies by business unit and hiring cycle, so checking each employer's current openings directly is the most reliable approach.
Which visa types are most common for customer service management roles in Minnesota?
The H-1B is the most common visa for customer service management roles in Minnesota, provided the position qualifies as a specialty occupation requiring at least a bachelor's degree in a specific field such as business administration, communications, or management. The L-1A is relevant for intracompany transferees moving into a managerial role from an international office. TN visa status may apply for Canadian or Mexican nationals in qualifying management categories under the USMCA.
Which cities in Minnesota have the most customer service management sponsorship jobs?
The Twin Cities metro, encompassing Minneapolis and Saint Paul, accounts for the large majority of customer service management sponsorship opportunities in Minnesota. Major corporate headquarters and regional operations centers are concentrated there, particularly in Bloomington, Eden Prairie, and Minnetonka. Rochester has some presence due to Mayo Clinic's scale, which employs large patient services and operations management teams. Duluth and smaller markets see considerably less sponsorship activity.
How to find customer service management visa sponsorship jobs in Minnesota?
Migrate Mate is a job board built specifically for international professionals seeking visa sponsorship in the U.S. You can filter directly for customer service management roles in Minnesota to see positions where employers have indicated sponsorship willingness. Because sponsorship availability is often not stated clearly in general job postings, using a platform like Migrate Mate that focuses on this filtering saves significant time compared to sorting through unfiltered listings.
Are there any Minnesota-specific considerations for customer service management visa sponsorship?
Minnesota employers sponsoring H-1B workers must pay the Department of Labor's prevailing wage for the specific role and location, which is determined by job duties and the local wage data for the Minneapolis-Saint Paul-Bloomington metropolitan statistical area. Customer service management roles that blend people leadership with systems or analytics work tend to have stronger specialty occupation standing than purely supervisory positions. Minnesota's large healthcare and financial services sectors also mean that industry-specific credentials can strengthen a sponsorship case.
What is the prevailing wage for sponsored customer service management jobs in Minnesota?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.