Customer Service Management Visa Sponsorship Jobs in Minnesota
Minnesota's customer service management roles span major employers like Best Buy, Target, and UnitedHealth Group, with hiring concentrated in the Twin Cities metro. International professionals pursuing visa sponsorship will find opportunities across retail, healthcare, and financial services, where companies regularly sponsor H-1B and other work visas for qualified management candidates.
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Get Access To All JobsINTRODUCTION
Optum Tech is a global leader in health care innovation. Our teams develop cutting-edge solutions that help people live healthier lives and help make the health system work better for everyone. From advanced data analytics and AI to cybersecurity, we use innovative approaches to solve some of health care's most complex challenges. Your contributions here have the potential to change lives. Ready to build the next breakthrough? Join us to start Caring. Connecting. Growing together.
ROLE AND RESPONSIBILITIES
Lead technical product strategic areas for AI Powered bots in UHC digital and telephonic self-service channels. This role partners closely with product, engineering, and operations teams to ensure scalable, secure, and engaging customer interactions across channels.
You'll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.
Primary Responsibilities:
- Drive technical product strategy and vision, translated into objectives, key results, and clearly socialized roadmaps
- Lead through change management needed to federate the development and product lifecycle of AI bots in the voice and digital channel
- Serve as the technical product champion for federation enablement, credibly engaging internal stakeholders across tech, business, and operations
- Own and prioritize backlogs across AI voice, chat, and digital self service capabilities, balancing new features with operations and maintenance
- Act as a hands-on technical product leader, contributing directly to discovery, solution design, product experimentation and backlog refinement
- Represent technical product considerations such as model evolution, scalability, security, and reliability in roadmap and backlog decisions
- Use data, customer/member feedback, and operational metrics to identify improvement opportunities
- Support omnichannel convergence of voice and digital experiences, ensuring consistent member journeys
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
BASIC QUALIFICATIONS
- Bachelor's degree in Computer Science, Engineering, Business, or related field
- Experience supporting omnichannel customer experiences, including contact center, CRM integration and agent and Bot assisted interactions (chat, voice, SMS)
- Experience working with engineering, operations, security, and business product teams in a highly matrixed environment
- Familiarity with call center operational metrics (e.g., AHT, Occupancy, FCR) and how they influence product decisions
- Proven ability to adapt, influence, and persist in complex environments to achieve outcomes
PREFERRED QUALIFICATIONS
- Advanced Degree
- Experience in Healthcare or other regulated areas such as financial or government
All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.
COMPENSATION
- Salary Range: $134,600 to $230,800 annually based on full-time employment
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. We comply with all minimum wage laws as applicable.
APPLICATION DEADLINE: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone—of every race, gender, sexuality, age, location and income—deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
INTRODUCTION
Optum Tech is a global leader in health care innovation. Our teams develop cutting-edge solutions that help people live healthier lives and help make the health system work better for everyone. From advanced data analytics and AI to cybersecurity, we use innovative approaches to solve some of health care's most complex challenges. Your contributions here have the potential to change lives. Ready to build the next breakthrough? Join us to start Caring. Connecting. Growing together.
ROLE AND RESPONSIBILITIES
Lead technical product strategic areas for AI Powered bots in UHC digital and telephonic self-service channels. This role partners closely with product, engineering, and operations teams to ensure scalable, secure, and engaging customer interactions across channels.
You'll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.
Primary Responsibilities:
- Drive technical product strategy and vision, translated into objectives, key results, and clearly socialized roadmaps
- Lead through change management needed to federate the development and product lifecycle of AI bots in the voice and digital channel
- Serve as the technical product champion for federation enablement, credibly engaging internal stakeholders across tech, business, and operations
- Own and prioritize backlogs across AI voice, chat, and digital self service capabilities, balancing new features with operations and maintenance
- Act as a hands-on technical product leader, contributing directly to discovery, solution design, product experimentation and backlog refinement
- Represent technical product considerations such as model evolution, scalability, security, and reliability in roadmap and backlog decisions
- Use data, customer/member feedback, and operational metrics to identify improvement opportunities
- Support omnichannel convergence of voice and digital experiences, ensuring consistent member journeys
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
BASIC QUALIFICATIONS
- Bachelor's degree in Computer Science, Engineering, Business, or related field
- Experience supporting omnichannel customer experiences, including contact center, CRM integration and agent and Bot assisted interactions (chat, voice, SMS)
- Experience working with engineering, operations, security, and business product teams in a highly matrixed environment
- Familiarity with call center operational metrics (e.g., AHT, Occupancy, FCR) and how they influence product decisions
- Proven ability to adapt, influence, and persist in complex environments to achieve outcomes
PREFERRED QUALIFICATIONS
- Advanced Degree
- Experience in Healthcare or other regulated areas such as financial or government
All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.
COMPENSATION
- Salary Range: $134,600 to $230,800 annually based on full-time employment
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. We comply with all minimum wage laws as applicable.
APPLICATION DEADLINE: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone—of every race, gender, sexuality, age, location and income—deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Customer Service Management Job Roles in Minnesota
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Search Customer Service Management Jobs in MinnesotaCustomer Service Management Jobs in Minnesota: Frequently Asked Questions
Which companies sponsor visas for customer service managers in Minnesota?
Several large Minnesota-based employers have a documented history of sponsoring work visas for management roles. Best Buy, Target, UnitedHealth Group, Ecolab, and U.S. Bancorp are among the companies that have filed Labor Condition Applications for customer service and operations management positions. Sponsorship frequency varies by business unit and hiring cycle, so checking each employer's current openings directly is the most reliable approach.
Which visa types are most common for customer service management roles in Minnesota?
The H-1B is the most common visa for customer service management roles in Minnesota, provided the position qualifies as a specialty occupation requiring at least a bachelor's degree in a specific field such as business administration, communications, or management. The L-1A is relevant for intracompany transferees moving into a managerial role from an international office. TN status may apply for Canadian or Mexican nationals in qualifying management categories under the USMCA.
Which cities in Minnesota have the most customer service management sponsorship jobs?
The Twin Cities metro, encompassing Minneapolis and Saint Paul, accounts for the large majority of customer service management sponsorship opportunities in Minnesota. Major corporate headquarters and regional operations centers are concentrated there, particularly in Bloomington, Eden Prairie, and Minnetonka. Rochester has some presence due to Mayo Clinic's scale, which employs large patient services and operations management teams. Duluth and smaller markets see considerably less sponsorship activity.
How to find customer service management visa sponsorship jobs in Minnesota?
Migrate Mate is a job board built specifically for international professionals seeking visa sponsorship in the U.S. You can filter directly for customer service management roles in Minnesota to see positions where employers have indicated sponsorship willingness. Because sponsorship availability is often not stated clearly in general job postings, using a platform like Migrate Mate that focuses on this filtering saves significant time compared to sorting through unfiltered listings.
Are there any Minnesota-specific considerations for customer service management visa sponsorship?
Minnesota employers sponsoring H-1B workers must pay the Department of Labor's prevailing wage for the specific role and location, which is determined by job duties and the local wage data for the Minneapolis-Saint Paul-Bloomington metropolitan statistical area. Customer service management roles that blend people leadership with systems or analytics work tend to have stronger specialty occupation standing than purely supervisory positions. Minnesota's large healthcare and financial services sectors also mean that industry-specific credentials can strengthen a sponsorship case.
What is the prevailing wage for sponsored customer service management jobs in Minnesota?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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