Customer Service Management Visa Sponsorship Jobs in Alabama
Alabama's customer service management roles are concentrated in Birmingham, Huntsville, and Mobile, where industries like aerospace, healthcare, and logistics drive demand for experienced team leads and operations managers. Major employers such as Regions Bank, Honda Manufacturing, and BCBS of Alabama have sponsored work visas for management-level customer service positions.
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Get Access To All JobsLocation: On site at location listed in job posting.
Schedule: Monday - Friday, 8:00 AM - 5:00 PM
SUMMARY
This position is responsible for receiving inbound Treasury Management calls and assisting clients with the use of all TM services while seamlessly creating a high level of client satisfaction. This includes effectively managing client issues identified in the production environment and ensuring all technical support needs are addressed in a timely fashion. Specialist must be able to communicate with clients in a clear, professional and articulate manner. Specialist must be committed to timely resolution of simple and complex problems by using good judgment and applying integrative thinking skills. Specialists must be well educated on the features and functionality of TM services. Specialists are responsible for supporting Treasury Management Sales and Product team members.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Take incoming calls to fulfill servicing requests and provide technical assistance.
- Build rapport and deepen client relationships by resolving issues on the first call.
- Maintain an advanced knowledge of Treasury Management tools and services from both an end-user and technical perspective.
- Present needs-based product recommendations to deepen the banking relationship.
- Stay abreast of all changes, developments and enhancements for all systems and products.
- Ensure all audit and security policies and procedures are followed in accordance with Bank policies and Federal regulations.
- Navigate effectively and efficiently through multiple systems.
- Possess and demonstrate a high level of professionalism.
- Communicate in a clear, concise and professional manner.
- Provide client focused solutions while being compliant with bank Policies and Procedures.
- Partner with other departments within the organization to fulfill client requests.
- Work closely with Treasury Management Sales, Product and Implementation groups.
- Track client issues to identify product and process improvements or clients at risk due to frequent problems.
- Provide client training and support on the use of TM Products.
- Other duties and projects as assigned.
SUPERVISORY RESPONSIBILITIES
No supervisory responsibilities.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.
Bachelor's degree (BA/BS) from four-year college or university and three to four years related experience and/or training; equivalent combination of education and experience may be substituted for four-year degree. Excellent written and verbal communication skills, including telephone skills; strong interpersonal skills with managing technical issues. Knowledge of commercial banking products, including Treasury Management products and services. Strong commitment to client satisfaction.
CERTIFICATES, LICENSES, REGISTRATIONS
CTP, CCM or AAP preferred.
About us
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com.
Benefit Highlights
- Medical with wellness incentives, dental, and vision
- HSA with company match
- Maternity and parental leave
- Tuition reimbursement
- Mentor program
- 401(k) with 6% match
- More - FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
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Location: On site at location listed in job posting.
Schedule: Monday - Friday, 8:00 AM - 5:00 PM
SUMMARY
This position is responsible for receiving inbound Treasury Management calls and assisting clients with the use of all TM services while seamlessly creating a high level of client satisfaction. This includes effectively managing client issues identified in the production environment and ensuring all technical support needs are addressed in a timely fashion. Specialist must be able to communicate with clients in a clear, professional and articulate manner. Specialist must be committed to timely resolution of simple and complex problems by using good judgment and applying integrative thinking skills. Specialists must be well educated on the features and functionality of TM services. Specialists are responsible for supporting Treasury Management Sales and Product team members.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Take incoming calls to fulfill servicing requests and provide technical assistance.
- Build rapport and deepen client relationships by resolving issues on the first call.
- Maintain an advanced knowledge of Treasury Management tools and services from both an end-user and technical perspective.
- Present needs-based product recommendations to deepen the banking relationship.
- Stay abreast of all changes, developments and enhancements for all systems and products.
- Ensure all audit and security policies and procedures are followed in accordance with Bank policies and Federal regulations.
- Navigate effectively and efficiently through multiple systems.
- Possess and demonstrate a high level of professionalism.
- Communicate in a clear, concise and professional manner.
- Provide client focused solutions while being compliant with bank Policies and Procedures.
- Partner with other departments within the organization to fulfill client requests.
- Work closely with Treasury Management Sales, Product and Implementation groups.
- Track client issues to identify product and process improvements or clients at risk due to frequent problems.
- Provide client training and support on the use of TM Products.
- Other duties and projects as assigned.
SUPERVISORY RESPONSIBILITIES
No supervisory responsibilities.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.
Bachelor's degree (BA/BS) from four-year college or university and three to four years related experience and/or training; equivalent combination of education and experience may be substituted for four-year degree. Excellent written and verbal communication skills, including telephone skills; strong interpersonal skills with managing technical issues. Knowledge of commercial banking products, including Treasury Management products and services. Strong commitment to client satisfaction.
CERTIFICATES, LICENSES, REGISTRATIONS
CTP, CCM or AAP preferred.
About us
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com.
Benefit Highlights
- Medical with wellness incentives, dental, and vision
- HSA with company match
- Maternity and parental leave
- Tuition reimbursement
- Mentor program
- 401(k) with 6% match
- More - FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
Follow Us
X formerly Twitter
YouTube
Customer Service Management Job Roles in Alabama
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Search Customer Service Management Jobs in AlabamaCustomer Service Management Jobs in Alabama: Frequently Asked Questions
Which companies in Alabama sponsor visas for customer service management roles?
Companies with a track record of sponsoring work visas for management-level customer service positions in Alabama include Regions Bank, Blue Cross and Blue Shield of Alabama, Honda Manufacturing of Alabama, and logistics firms operating near the Port of Mobile. Large healthcare systems such as UAB Health System and Huntsville Hospital have also sponsored management roles requiring specialized operational expertise.
Which visa types are most common for customer service management roles in Alabama?
The H-1B visa is the most commonly used visa for customer service management positions in Alabama, provided the role qualifies as a specialty occupation requiring at least a bachelor's degree in a specific field such as business administration or operations management. The L-1A is another pathway for managers transferring within a multinational company. TN visas are available to Canadian and Mexican nationals in qualifying management categories under USMCA.
Which cities in Alabama have the most customer service management sponsorship jobs?
Birmingham generates the largest share of customer service management sponsorship opportunities in Alabama, driven by its concentration of financial services, healthcare, and corporate headquarters. Huntsville follows closely, with aerospace and defense contractors like Boeing and Lockheed Martin employing large customer-facing operations teams. Mobile's port-adjacent logistics sector and Montgomery's insurance and government services industry also produce management-level openings with sponsorship potential.
How to find customer service management visa sponsorship jobs in Alabama?
Migrate Mate is the most direct way to find customer service management roles in Alabama where employers are open to visa sponsorship. You can filter specifically by state and job category to surface relevant openings, avoiding the noise of general job boards. Focusing your search on Birmingham, Huntsville, and Mobile will cover the cities where Alabama sponsorship activity for management roles is most concentrated.
What should international applicants know about customer service management roles and visa sponsorship in Alabama?
Alabama employers sponsoring H-1B visas for customer service management positions must meet Department of Labor prevailing wage requirements for the specific occupation and geographic area, which are tied to the Birmingham, Huntsville, or Mobile metropolitan statistical areas respectively. Roles that require a degree in a specific field such as business or communications qualify more reliably as specialty occupations than generalist management titles, which can face additional USCIS scrutiny during the petition review process.
What is the prevailing wage for sponsored customer service management jobs in Alabama?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.