Customer Service Management Visa Sponsorship Jobs in Ohio
Ohio's customer service management roles span major employers in Columbus, Cleveland, and Cincinnati, including large insurers, retailers, and healthcare systems like Nationwide, Fifth Third Bank, and Cleveland Clinic. International candidates with operations, team leadership, or contact center backgrounds will find active hiring across the state, with several Fortune 500 companies known to sponsor work visas for qualified managers.
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Get Access To All JobsLocation:
4900 Tiedeman Road, Brooklyn Ohio
Job Summary
The Senior Client Service Associate (Sr. CSA) has responsibility for supporting Lead Institutional Advisors, Regional Consultants and Consultants while administrating an assigned book of institutional relationships. Provides high‑level client service and administrative support, maintains deep knowledge of institutional products and services, and partners across teams to resolve client issues. Experienced in ERISA, compliance, reporting, trust and custody, investment management, and nonprofit services, with a strong focus on client satisfaction, relationship retention, and process improvement.
ESSENTIAL JOB FUNCTIONS
- Partner closely with a Lead Institutional Advisor/Regional Consultant/Consultant to service and oversee an assigned portfolio of institutional accounts, ensuring timely and accurate execution of client‑directed trades, transactions, and required financial reporting.
- Demonstrate strong working knowledge of institutional trust and custody client needs, IA product offerings, and operational processes, including account onboarding, asset collection, alternative assets, pension payment systems, and client and file system maintenance.
- Process daily cash transactions, including wire transfers, check preparation, cash movements, deposits, and the timely forwarding of client trading requests.
- Review and manage daily cash reports; prepare reports, correspondence, technical documentation, and support special projects as requested.
- Build and maintain effective relationships with clients and external service providers, including consultants, third‑party administrators, accountants, auditors, and outside RIAs.
- Read, interpret, and apply institutional trust and custody agreements and related documentation for administrative and fiduciary purposes.
- Mitigate risk by servicing assigned institutional relationships in compliance with KeyBank policies and procedures, as well as applicable regulatory and legal requirements.
- Demonstrate a strong client‑focused mindset and collaborative approach, leading by example in teamwork and service excellence for both clients and internal partners.
- Support clients with required reporting to government agencies, including the Department of Labor (DOL), Pension Benefit Guaranty Corporation (PBGC), and Internal Revenue Service (IRS).
- Identify process improvement opportunities in partnership with internal support teams, investment management, and other business units, and proactively recommend operational or investment solutions to IA clients.
- Provide backup support for other Client Service Associates and assigned Relationship Managers as needed.
REQUIRED QUALIFICATIONS
- Undergraduate degree in business-related field
- A minimum of 3 years industry experience working with corporate, non-profit, foundations, endowments, public fund and/or Taft Hartley clients in administrative capacity or other client service roles.
- Demonstrated strong client service skills.
- Securities processing and bank operations knowledge.
- Excellent analytical, communication (oral and written), interpersonal and problem resolution skills.
- Strong PC skills, especially Excel, Word, Power Kofax PDF and PowerPoint.
PREFERRED QUALIFICATIONS
- Competence with trust/custody, pension, non-profit, alternative assets, general banking, operating fund, and charitable planning needs.
- Client consultation/advocate background.
- Securities processing and bank operations knowledge.
- Public speaking experience.
COMPETENCIES/SKILLS
- Personal effectiveness
- Communication
- Adaptability / Flexibility/Detail oriented
- Independent problem solving
- Decision making/Prioritizing
- Commitment to client service
REPORTING RELATIONSHIP
- This position reports to Team Lead Manager
- Mobile – Office 3 days and work from home 2 days
COMPENSATION AND BENEFITS
This position is eligible to earn a base hourly rate in the range of $27.40 - $41.83 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes incentive compensation which may include production, commission, and/or discretionary incentives.
Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.
Job Posting Expiration Date: 12/27/2026
KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.
LI-Hybrid
Location:
4900 Tiedeman Road, Brooklyn Ohio
Job Summary
The Senior Client Service Associate (Sr. CSA) has responsibility for supporting Lead Institutional Advisors, Regional Consultants and Consultants while administrating an assigned book of institutional relationships. Provides high‑level client service and administrative support, maintains deep knowledge of institutional products and services, and partners across teams to resolve client issues. Experienced in ERISA, compliance, reporting, trust and custody, investment management, and nonprofit services, with a strong focus on client satisfaction, relationship retention, and process improvement.
ESSENTIAL JOB FUNCTIONS
- Partner closely with a Lead Institutional Advisor/Regional Consultant/Consultant to service and oversee an assigned portfolio of institutional accounts, ensuring timely and accurate execution of client‑directed trades, transactions, and required financial reporting.
- Demonstrate strong working knowledge of institutional trust and custody client needs, IA product offerings, and operational processes, including account onboarding, asset collection, alternative assets, pension payment systems, and client and file system maintenance.
- Process daily cash transactions, including wire transfers, check preparation, cash movements, deposits, and the timely forwarding of client trading requests.
- Review and manage daily cash reports; prepare reports, correspondence, technical documentation, and support special projects as requested.
- Build and maintain effective relationships with clients and external service providers, including consultants, third‑party administrators, accountants, auditors, and outside RIAs.
- Read, interpret, and apply institutional trust and custody agreements and related documentation for administrative and fiduciary purposes.
- Mitigate risk by servicing assigned institutional relationships in compliance with KeyBank policies and procedures, as well as applicable regulatory and legal requirements.
- Demonstrate a strong client‑focused mindset and collaborative approach, leading by example in teamwork and service excellence for both clients and internal partners.
- Support clients with required reporting to government agencies, including the Department of Labor (DOL), Pension Benefit Guaranty Corporation (PBGC), and Internal Revenue Service (IRS).
- Identify process improvement opportunities in partnership with internal support teams, investment management, and other business units, and proactively recommend operational or investment solutions to IA clients.
- Provide backup support for other Client Service Associates and assigned Relationship Managers as needed.
REQUIRED QUALIFICATIONS
- Undergraduate degree in business-related field
- A minimum of 3 years industry experience working with corporate, non-profit, foundations, endowments, public fund and/or Taft Hartley clients in administrative capacity or other client service roles.
- Demonstrated strong client service skills.
- Securities processing and bank operations knowledge.
- Excellent analytical, communication (oral and written), interpersonal and problem resolution skills.
- Strong PC skills, especially Excel, Word, Power Kofax PDF and PowerPoint.
PREFERRED QUALIFICATIONS
- Competence with trust/custody, pension, non-profit, alternative assets, general banking, operating fund, and charitable planning needs.
- Client consultation/advocate background.
- Securities processing and bank operations knowledge.
- Public speaking experience.
COMPETENCIES/SKILLS
- Personal effectiveness
- Communication
- Adaptability / Flexibility/Detail oriented
- Independent problem solving
- Decision making/Prioritizing
- Commitment to client service
REPORTING RELATIONSHIP
- This position reports to Team Lead Manager
- Mobile – Office 3 days and work from home 2 days
COMPENSATION AND BENEFITS
This position is eligible to earn a base hourly rate in the range of $27.40 - $41.83 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes incentive compensation which may include production, commission, and/or discretionary incentives.
Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.
Job Posting Expiration Date: 12/27/2026
KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.
LI-Hybrid
Customer Service Management Job Roles in Ohio
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Search Customer Service Management Jobs in OhioCustomer Service Management Jobs in Ohio: Frequently Asked Questions
Which companies sponsor visas for customer service managers in Ohio?
Several large Ohio-based employers have a documented history of sponsoring work visas for customer service management roles. These include Nationwide Insurance and Huntington Bancshares in Columbus, Fifth Third Bank and Procter & Gamble in Cincinnati, and Cleveland Clinic and KeyBank in the Cleveland area. Large retailers and logistics companies with significant Ohio operations also sponsor periodically, particularly for roles overseeing regional or national service teams.
Which visa types are most common for customer service management roles in Ohio?
The H-1B visa is the most common visa category for customer service management positions in Ohio, provided the role meets the specialty occupation standard, typically requiring a bachelor's degree in business, communications, or a related field. The L-1A intracompany transferee visa is also relevant for managers moving from a foreign affiliate of an Ohio employer. TN visa status is available to Canadian and Mexican nationals in qualifying management roles.
Which cities in Ohio have the most customer service management sponsorship jobs?
Columbus is Ohio's primary hiring hub for customer service management, anchored by its concentration of insurance, financial services, and technology employers. Cincinnati follows closely, driven by consumer goods and banking sector demand. Cleveland supports sponsorship activity through its large healthcare and financial services base. Smaller markets like Dayton and Akron occasionally post management-level roles at manufacturing and logistics companies with international workforces.
How to find customer service management visa sponsorship jobs in Ohio?
Migrate Mate is the most direct way to find customer service management roles in Ohio that include visa sponsorship. The platform filters jobs specifically by sponsorship availability, so you're not sorting through listings from employers who won't support a visa petition. Searching within Ohio on Migrate Mate surfaces roles from financial services, healthcare, and retail employers across Columbus, Cleveland, and Cincinnati that are actively open to sponsoring qualified international candidates.
Are there any Ohio-specific considerations for customer service management visa sponsorship?
Ohio's prevailing wage requirements under the H-1B Labor Condition Application are set by Department of Labor data for each metropolitan area, so wages for a customer service manager role in Columbus may differ from those in Cleveland or Cincinnati. Ohio's concentration of large corporate headquarters in financial services and insurance also means many sponsoring employers have established immigration programs, which can make the process more predictable than with smaller companies new to sponsorship.
What is the prevailing wage for sponsored customer service management jobs in Ohio?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.