Customer Service Management Visa Sponsorship Jobs in Florida
Florida's customer service management sector spans major employers in financial services, hospitality, healthcare, and logistics, with hiring concentrated in Miami, Orlando, and Tampa. Companies like Ryder System, Chewy, and Hilton have established large customer operations hubs across the state, creating real demand for experienced managers who need visa sponsorship.
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Get Access To All JobsINTRODUCTION
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
ABOUT THE ROLE
This job is responsible for moderately complex transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include reconciliation, settlement, and trade and transfer support, and providing quality service and operations support for internal business partners and external clients, in accordance with established guidelines and procedures. Job expectations include handling in operational processes which may carry medium to high levels of monetary risk and assisting in training less experienced team members.
Line of Business Description:
After trading details are confirmed or a wire request is sent, the Perform Securities Settlement team processes and resolves money movement and reporting items, ensuring amounts are correct and properly documented. Once accounts are balanced reports are delivered. This team completes a high volume of transactions daily within strict timelines.
Responsibilities:
- Performs a completeness, accuracy and risk assessment of outgoing payments or according to the established guidelines and procedures
- Researches and resolves numerical errors received on a report or when an internal or external business partner notifies the team by applying procedures and escalation using a trouble shooting guide and engaging support partners when needed
- Responds to internal or external business partner inquiries related to errors via written communication and escalates more challenging issues to leadership as needed
- Understands the process flow from end to end including the reasons for each step, the process controls, the risks within the process and the upstream/downstream impacts of their work based on an understanding of how the work affects other operational units
BASIC QUALIFICATIONS:
- Minimum 1 year experience in financial operations, trading, money movement, wires, and/or general ledger balancing
- Ability to manipulate data in Microsoft Excel using filters, formulas, or pivot tables to create and track worklists
- Experience managing multiple workflow tools and/or mailboxes, organizing work and prioritizing daily email communications efficiently
PREFERRED QUALIFICATIONS:
- Experience, studies, or knowledge related to operations, finance or accounting concepts
- Experience documenting work for record keeping or evidence purposes
SKILLS:
- Attention to Detail
- Customer and Client Focus
- Oral Communications
- Prioritization
- Problem Solving
- Account Management
- Analytical Thinking
- Coaching
- Written Communications
- Mentoring
- Research
- Result Orientation
- Numerical Reasoning
SHIFT:
1st shift (United States of America)
HOURS PER WEEK:
40
INTRODUCTION
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
ABOUT THE ROLE
This job is responsible for moderately complex transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include reconciliation, settlement, and trade and transfer support, and providing quality service and operations support for internal business partners and external clients, in accordance with established guidelines and procedures. Job expectations include handling in operational processes which may carry medium to high levels of monetary risk and assisting in training less experienced team members.
Line of Business Description:
After trading details are confirmed or a wire request is sent, the Perform Securities Settlement team processes and resolves money movement and reporting items, ensuring amounts are correct and properly documented. Once accounts are balanced reports are delivered. This team completes a high volume of transactions daily within strict timelines.
Responsibilities:
- Performs a completeness, accuracy and risk assessment of outgoing payments or according to the established guidelines and procedures
- Researches and resolves numerical errors received on a report or when an internal or external business partner notifies the team by applying procedures and escalation using a trouble shooting guide and engaging support partners when needed
- Responds to internal or external business partner inquiries related to errors via written communication and escalates more challenging issues to leadership as needed
- Understands the process flow from end to end including the reasons for each step, the process controls, the risks within the process and the upstream/downstream impacts of their work based on an understanding of how the work affects other operational units
BASIC QUALIFICATIONS:
- Minimum 1 year experience in financial operations, trading, money movement, wires, and/or general ledger balancing
- Ability to manipulate data in Microsoft Excel using filters, formulas, or pivot tables to create and track worklists
- Experience managing multiple workflow tools and/or mailboxes, organizing work and prioritizing daily email communications efficiently
PREFERRED QUALIFICATIONS:
- Experience, studies, or knowledge related to operations, finance or accounting concepts
- Experience documenting work for record keeping or evidence purposes
SKILLS:
- Attention to Detail
- Customer and Client Focus
- Oral Communications
- Prioritization
- Problem Solving
- Account Management
- Analytical Thinking
- Coaching
- Written Communications
- Mentoring
- Research
- Result Orientation
- Numerical Reasoning
SHIFT:
1st shift (United States of America)
HOURS PER WEEK:
40
Customer Service Management Job Roles in Florida
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Search Customer Service Management Jobs in FloridaCustomer Service Management Jobs in Florida: Frequently Asked Questions
Which companies sponsor visas for customer service managers in Florida?
Florida-based companies with a history of sponsoring customer service management roles include Ryder System and World Fuel Services in Miami, Chewy in Plantation, and Hilton's operations teams in Orlando. Healthcare systems like AdventHealth and BayCare also sponsor management roles tied to patient services. Sponsorship patterns vary by company size and hiring cycle, so checking recent H-1B disclosure data for specific employers is worthwhile.
Which visa types are most common for customer service management roles in Florida?
The H-1B is the most common visa for customer service management positions in Florida, provided the role requires a bachelor's degree in a specific field such as business administration, communications, or a related discipline. Managers with multinational experience may also qualify for the L-1A intracompany transferee visa if their employer has a foreign affiliate. TN status is available to Canadian and Mexican nationals in qualifying business management roles.
Which cities in Florida have the most customer service management sponsorship jobs?
Miami leads for customer service management sponsorship activity, driven by its concentration of logistics, finance, and international trade companies. Orlando follows closely, with major hospitality, theme park, and tech-support operations headquartered or operating there. Tampa has grown significantly as a back-office and financial services hub, with companies like Raymond James and Citigroup maintaining large customer operations teams that periodically sponsor management-level roles.
How to find customer service management visa sponsorship jobs in Florida?
Migrate Mate is built specifically for international candidates seeking visa sponsorship and lets you filter customer service management roles by state, so you can focus exclusively on Florida employers actively sponsoring. Because sponsoring employers are pre-vetted on the platform, you avoid applying to companies that don't work with international candidates. Pairing Migrate Mate searches with direct outreach to Florida-based operations teams can improve your response rate significantly.
What should customer service management candidates know about Florida's job market before applying for sponsorship?
Florida's tourism and hospitality concentration means seasonal hiring cycles can affect when management roles open, with the strongest activity typically outside summer. Because Florida has no state income tax, prevailing wage determinations for H-1B purposes rely entirely on federal DOL wage data for the specific metro area, so expectations should be calibrated to Miami, Orlando, or Tampa metro benchmarks rather than statewide averages. Bilingual Spanish-English management candidates often have a competitive advantage in South Florida markets.
What is the prevailing wage for sponsored customer service management jobs in Florida?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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