Customer Service Management Visa Sponsorship Jobs in Washington DC
Washington DC's customer service management roles span federal contractors, international associations, consulting firms, and hospitality groups concentrated across the District and nearby corridors. Major employers including Marriott, Booz Allen Hamilton, and trade organizations regularly seek experienced managers. The area's international workforce and government-adjacent industries create consistent demand for sponsored customer service leadership talent.
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Get Access To All JobsABOUT LATHAM & WATKINS:
Latham & Watkins is one of the world’s leading global law firms advising the businesses and institutions that drive the global economy. We are the market leaders in major financial and business centers around the world. Our investment in people, commitment to innovation, and focus on the future empower you to build an incredible career and thrive as an exceptional professional in a supportive culture. If you aspire to be the best, and work with the best, this is where you belong.
ABOUT THE ROLE:
The Workplace Experience (WE) Host is an integral part of Latham’s Workplace Experience team and will be responsible for providing a warm, professional welcome to the Latham offices, setting the stage for a positive and productive stay, while coordinating internal and external office events in accordance with local responsibilities. This role will be located in our Washington, D.C. office.
Responsibilities:
- Welcoming all personnel and external visitors
- Anticipating internal and external guest needs by understanding in-office services and work areas
- Providing first-line technology assistance and ensuring audiovisual equipment is functioning and ready in advance (e.g., computers, phones, microphones, docking notebooks, connecting peripherals, and first-level videoconferencing support)
- Maintaining Workplace Experience and other relevant inbox communication in collaboration with the WE 24/7 team (when applicable)
- Executing various support tasks including but not limited to, booking conference rooms and visitor offices, ordering taxis, logging or handling of minor repairs, print and mail support, HVAC adjustment inquiries, accessing card loans, ordering supplies, etc.
- Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains
QUALIFICATIONS
We’d love to hear from you if you:
- Display the ability to foster an atmosphere of belonging
- Demonstrate the ability to communicate effectively and adapt with ease
- Possess high EQ skills and have the ability to respond with appropriate behavior
And have:
- A high school diploma or an equivalent
- A minimum of two (2) years of hospitality or customer service management experience
BENEFITS:
Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham’s comprehensive benefit program which includes:
- Healthcare, life and disability insurance
- A generous 401k plan
- At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
- Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
- Professional development programs
- Employee discounts
- Affinity groups, networks, and coalitions for lawyers and staff
LOCATION:
This role will be located in our Washington, D.C. office.
Latham & Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race (including, but not limited to, hair texture and protective hairstyles), color, religion, sex, age, national origin, sexual orientation, gender identity, veteran status (including veterans of the Vietnam era), gender expression, marital status, or any other characteristic or condition protected by applicable statute.
Please click here to review your rights under U.S. employment laws.
PAY RANGE:
USD $67,500.00 - USD $70,000.00 /Yr.
ABOUT LATHAM & WATKINS:
Latham & Watkins is one of the world’s leading global law firms advising the businesses and institutions that drive the global economy. We are the market leaders in major financial and business centers around the world. Our investment in people, commitment to innovation, and focus on the future empower you to build an incredible career and thrive as an exceptional professional in a supportive culture. If you aspire to be the best, and work with the best, this is where you belong.
ABOUT THE ROLE:
The Workplace Experience (WE) Host is an integral part of Latham’s Workplace Experience team and will be responsible for providing a warm, professional welcome to the Latham offices, setting the stage for a positive and productive stay, while coordinating internal and external office events in accordance with local responsibilities. This role will be located in our Washington, D.C. office.
Responsibilities:
- Welcoming all personnel and external visitors
- Anticipating internal and external guest needs by understanding in-office services and work areas
- Providing first-line technology assistance and ensuring audiovisual equipment is functioning and ready in advance (e.g., computers, phones, microphones, docking notebooks, connecting peripherals, and first-level videoconferencing support)
- Maintaining Workplace Experience and other relevant inbox communication in collaboration with the WE 24/7 team (when applicable)
- Executing various support tasks including but not limited to, booking conference rooms and visitor offices, ordering taxis, logging or handling of minor repairs, print and mail support, HVAC adjustment inquiries, accessing card loans, ordering supplies, etc.
- Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains
QUALIFICATIONS
We’d love to hear from you if you:
- Display the ability to foster an atmosphere of belonging
- Demonstrate the ability to communicate effectively and adapt with ease
- Possess high EQ skills and have the ability to respond with appropriate behavior
And have:
- A high school diploma or an equivalent
- A minimum of two (2) years of hospitality or customer service management experience
BENEFITS:
Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham’s comprehensive benefit program which includes:
- Healthcare, life and disability insurance
- A generous 401k plan
- At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
- Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
- Professional development programs
- Employee discounts
- Affinity groups, networks, and coalitions for lawyers and staff
LOCATION:
This role will be located in our Washington, D.C. office.
Latham & Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race (including, but not limited to, hair texture and protective hairstyles), color, religion, sex, age, national origin, sexual orientation, gender identity, veteran status (including veterans of the Vietnam era), gender expression, marital status, or any other characteristic or condition protected by applicable statute.
Please click here to review your rights under U.S. employment laws.
PAY RANGE:
USD $67,500.00 - USD $70,000.00 /Yr.
Customer Service Management Job Roles in Washington DC
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Search Customer Service Management Jobs in Washington DCCustomer Service Management Jobs in Washington DC: Frequently Asked Questions
Which companies sponsor visas for customer service managers in Washington DC?
Federal contractors such as Booz Allen Hamilton, Leidos, and SAIC, along with hospitality groups like Marriott International (headquartered in nearby Bethesda) and international membership associations concentrated in the District, have histories of sponsoring skilled workers in customer service management roles. Consulting firms and nonprofit trade organizations in DC also periodically sponsor managers with specialized client-facing expertise.
Which visa types are most common for customer service management roles in Washington DC?
The H-1B visa is the most common visa for customer service management roles in Washington DC, provided the position qualifies as a specialty occupation requiring a bachelor's degree in a specific field such as business administration or communications. The L-1A intracompany transferee visa is also relevant for managers transferring from an overseas office of a multinational employer operating in the District.
How to find customer service management visa sponsorship jobs in Washington DC?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it straightforward to browse customer service management roles in Washington DC without sorting through positions that don't offer sponsorship. You can search by role and location to surface relevant openings at federal contractors, associations, hospitality groups, and consulting firms actively hiring sponsored managers in the DC area.
Which areas within Washington DC have the most customer service management sponsorship jobs?
Most sponsored customer service management positions concentrate in the District itself, particularly in areas near K Street, the Capitol Hill corridor, and downtown hotel clusters. The broader metro area, including Bethesda and Tysons Corner in Virginia, also produces significant volume given the density of corporate headquarters and federal contractor offices that employ large customer-facing operations teams.
Are there any DC-specific considerations for customer service management visa sponsorship?
Washington DC's high concentration of government-adjacent employers means many customer service management roles involve working with federal agency clients, which can introduce security clearance considerations that affect hiring timelines and eligibility for certain international candidates. Additionally, the area's competitive talent market means employers sponsoring managers typically look for candidates with demonstrated leadership experience and industry-specific client management backgrounds rather than generalist profiles.
What is the prevailing wage for sponsored customer service management jobs in Washington DC?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.