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Medical Assistant Team Lead - Pre-Procedure

• 51528
• 1 Boston Medical Center Place, Boston, Massachusetts
• Full Time

The Pre Procedure Team Lead Medical Assistant has a vital role to the operational efficiency of the clinic, they will be supported by the Operations Manager and working collaboratively identifying any staffing gaps, operational inefficiencies. They will be the point of contact for the clinic if a patient issue arises. The lead Medical Assistant would be expected to function like an active member of the team, rooming, vitalizing patients, checking in and scheduling appointments as needed.

JOB SUMMARY:

The Medical Assistant Team Lead - Pre Procedure Team Lead has a vital role to the operational efficiency of the clinic, they will be supported by the Operations Manager and working collaboratively identifying any staffing gaps, operational inefficiencies. They will be the point of contact for the clinic if a patient issue arises. The lead Medical Assistant would be expected to function like an active member of the team, rooming, vitalizing patients, checking in and scheduling appointments as needed.

ESSENTIAL RESPONSIBILITIES / DUTIES:

• Delivers care in a non-judgmental, non-discriminatory manner that is sensitive to and demonstrates respect for patients.
• Clinical Support: Under the direction of the licensed Nurse or Provider, performs a variety of appropriately delegated patient care interventions for patients and their families.
• Collaborates with the Operations manager, as a member of the interdisciplinary team throughout the shift to determine appropriate work assignments and priorities, as well as communicates status of delegated task completion and outcome of patient data findings.
• Maintains timely ongoing verbal communication.
• Monitors patient flow including waiting room activity and communicating wait time updates to patients.
• Conducts pre-visit chart review and preparations for upcoming visits, including identification and documentation of patient care needs based on clinic guidelines and protocols (e.g. live interpreter needs, Hoyer-lift).
• Enters order for labs and tests to be completed at upcoming visits per clinic guidelines and protocols.
• Greeting patient in waiting room and escorts to exam room uses recognized and accurate medical terminology and abbreviations for all documentation, avoiding the use of unapproved abbreviations, per Hospital policy.
• Assists with intake process in the following areas as determined by departmental needs: Checks two patients’ identifiers, accurately collects and documents in the medical records vital signs, chief complaint/reason for visit.
• Alerts the provider when patient is ready and communicates abnormalities in findings (e.g. elevated temperature). Complies with department documentation standards to ensure a complete and accurate patient record. Updates patient pharmacy information. Collects, labels, sends and may deliver specimens with appropriate laboratory slips and/or requisitions.
• Identifies emergency/crisis situations and initiates appropriate response actions within the scope of his/her role, including immediate communication of such events to the licensed Nurse/Physician.
• Under direction of the licensed nurse or designee maintains competence of tasks and performs tasks in relation to a variety of technical skills which may include but are not limited to: Application of external monitors, routine EKGs, vital signs, oxygen saturation by pulse oximeter, specimen collection, MRSA swabs.
• Helps to complete patient visit: Prints disposition forms and patient education materials.
• Performs initial cleaning/decontamination of equipment/materials and instruments.
• Checks inventories, restocks, replaces, assembles patient equipment and supplies.
• Responsible for alerting manager or designee of broken, or otherwise non-functional supplies or equipment.
• Administrative support: able to check-in, register, check-out patients accurately and efficiently. Answers phone calls and assists in booking clinic appointments.
• Reviews upcoming clinic dates and accuracy of booked appointments, assists Operations Manager in maintaining provider templates.
• Prepares supply orders, respects and demonstrates patient confidentiality in all endeavors. Performs other duties as needed.

General duties:

• Demonstrates the knowledge and skills necessary to provide age-appropriate care to the groups of patients regularly served.
• Orientation of new staff; serves as a resource to float pool staff. Conforms to hospital standards of performance and conduct, including those pertaining to patient rights, so that the best possible customer service and patient care may be provided.
• Utilizes hospital’s cultural beliefs and RESPECT attributes as the basis for decision making and to support the hospital’s mission and goals.

Advanced Administrative Duties:

The list below is not an all-inclusive list, but illustrates the nature of administrative duties associated with advanced clinical action:

• Schedule urgent patients into providers schedule for immediate evaluation.

Work Rules, Standards, and Competency Compliance:

• Maintains a presentable appearance in accordance with dress code requirements, including wearing visible hospital identification badge that identifies self as a Medical Assistant.
• Adapts to changing patient and practice unit needs including but not limited to: offering assistance to other team members, floating, adjusting assignments, etc.
• Collaborates with the operations manager to coordinate break periods with the practice unit’s activities.
• Acts in a manner that supports a positive and collaborative work environment and that is congruent with established standards, policies, procedures, and regulations. Works cooperatively and constructively with all staff members and takes appropriate steps to effectively resolve interpersonal conflicts, seeking assistance from his/her superior when needed.
• Seeks out and acts upon constructive feedback regarding daily performance and works towards achieving goals identified during performance evaluations.
• Participates in staff meetings/initiatives including appropriate quality improvement and education activities, or if unable to attend non-mandatory activities, accepts responsibility to review meeting minutes and becomes knowledgeable of issues discussed.
• Participates in ongoing educational activities to maintain technical competency and updates requisite skills in his/her area of responsibilities, maintains required certificates, e.g., safety regulation and infection control standard review, departmental and unit specific competencies, etc.
• Attends in-services on new equipment, procedures and programs; maintains accurate annual education record.
• Complies with established practice standards, policies, procedures, protocols, guidelines, and regulations, e.g., DPH, TJC, Fire Codes, OSHA, etc.
• Adheres to attendance, safety, and infectious disease control policies/standards; consistently available on the unit.
• Conforms to hospital standards of performance and conduct, including those pertaining to patient rights, so that the best possible customer service and patient care may be provided.
• Utilizes hospital’s cultural beliefs as the basis for decision making and to support the hospital’s mission and goals.

Job Requirements

PREFERRED EDUCATION AND EXPERIENCE:

• High School Diploma or GED Certificate.
• Successful completion of a medical assistant training program or 3 years work experience as a Medical Assistant - Required.
• An associates degree in a related field preferred.

Experience:

• Minimum of 3 years’ experience working in a healthcare setting - Required.
• Prior experience in a supervisory or lead role within a healthcare setting, showcasing the ability to mentor, guide and coordinate a team effectively preferred.

CERTIFICATIONS, LICENSES, REGISTRATIONS Preferred:

• Basic life support (BLS) and/or current Cardiopulmonary Resuscitation (CPR) Certification preferred.
• Certified Medical Assistant (CMA) preferred.

KNOWLEDGE, SKILLS & ABILITIES (KSAs):

• Must pass clinical competency testing.
• Ability to perform basic math and quantitative measurements, e.g. obtains height and weight, measures urine output, etc.
• Excellent customer service skills and ability to communicate in a courteous, pleasant and professional manner with patients, general public, staff members, outside agencies, and all other internal and external contacts.
• Organizational skills to set priorities and efficiently complete assigned work.
• Ability to accurately interpret and utilize basic medical terminology and abbreviations.
• Ability to work independently and to make decisions based on department policies and established procedures.
• Basic computer proficiency inclusive of ability to access, enter, and interpret computerized data/information.
• Must be able to maintain strict protocols of all confidential or sensitive information.

Compensation Range:

$47,500.00 - $66,500.00
This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being.

NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location.

Equal Opportunity Employer/Disabled/Veterans

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