Technical Support Visa Sponsorship Jobs in Nebraska
Nebraska's technical support job market is anchored by Omaha's growing financial technology and insurance sectors, with major employers like Mutual of Omaha, Union Pacific, and First Data hiring support specialists. Lincoln's university ecosystem and Omaha's Silicon Prairie startup scene also generate consistent demand for skilled technical support professionals seeking visa sponsorship.
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Founded in 1908, NEBCO, Inc. is a fourth-generation, family-owned and operated business with more than 1,100 employees and 50 locations throughout Nebraska. NEBCO supplies the construction industry with ready mixed concrete and concrete-related materials. The NEBCO group of companies are also active in road construction, traffic control, mining, real estate development and management and construction surety bonding. The company owns a short line railroad, as well as Quarry Oaks Golf Club and the Lincoln Saltdogs baseball team. NEBCO has grown to become one of Nebraska’s most diversified and successful privately-owned businesses.
Job Summary
NEBCO, Inc. is searching for a highly motivated, customer service focused, “hands-on” Technical Support Specialist to provide software and hardware support for all of NEBCO’s office and remote field locations. This includes overseeing, reviewing, prioritizing, documenting, and effectively resolving user incidents and service requests; installing and configuring new software and hardware; and diagnosing, troubleshooting, and problem-solving to resolve issues.
Essential Duties and Responsibilities
- Abide by Company Safety Program and Policies while performing duties safely.
- Supports end-user hardware and software including: Windows laptops and desktops, tablets, phones, printers, cameras and other peripherals, Office 365, SharePoint, various software applications and basic network troubleshooting.
- Handles recognition, resolution and follow-up for user problems, escalating issues when necessary.
- Responds and follows-up on IT support tickets submitted via phone, email and in person.
- Logs and tracks calls using problem management database.
- Maintains high level of expertise of current and emerging products.
- Calls software and hardware vendors to request service regarding defective products.
- Analyzes and evaluates incident reports and makes recommendations to reduce help desk calls.
- Assists with testing software and hardware solutions.
- Assists with process improvement.
- Assists with install of personal computers, software, hardware and peripheral equipment.
- May assist in the review of items for purchase to support the department. Tracks purchase, receipt, and paperwork for payment of product.
- Participates in on-call rotations to provide support as needed.
- Other duties as assigned.
Education and Experience
- Associates degree in Information Technology or technical related field; and
- 2 years of "hands on" help desk work experience supporting office/business software applications, basic network troubleshooting and repair of personal computers in a corporate environment; or
- an equivalent combination of education and experience.
Certificates, Licenses
- Valid Driver’s License
- CompTIA A+ Certification and/or other certifications in operating system, hardware, and software preferred.
Skills and Abilities
- Working knowledge of computer software, hardware and networking technologies.
- Must have solid analytical, troubleshooting, and problem-solving skills with a sense of urgency to resolve issues in a timely manner.
- Ability to demonstrate resourcefulness, good judgment, and good customer service skills.
- Must be self-motivated and directed, with a high degree of personal accountability.
- Must have effective interpersonal skills and relationship building skills.
- Good communication and understand operating in a confidential work environment.
- Must be flexible and able to prioritize and juggle multiple issues simultaneously.
Benefits Include
- Retirement Plans
- PAID Holidays
- Insurance Benefits
- PAID Time Off
- Wellness Program - with the opportunity to earn five additional days off
- On the Job Training
Condition of Employment
Candidate is required to meet the above qualifications, task frequency and PPE requirements. Approval of pre-employment reference & background checks, and post offer drug/alcohol testing with fit for employment screening (if required) are conditions of employment.
Company Background
Founded in 1908, NEBCO, Inc. is a fourth-generation, family-owned and operated business with more than 1,100 employees and 50 locations throughout Nebraska. NEBCO supplies the construction industry with ready mixed concrete and concrete-related materials. The NEBCO group of companies are also active in road construction, traffic control, mining, real estate development and management and construction surety bonding. The company owns a short line railroad, as well as Quarry Oaks Golf Club and the Lincoln Saltdogs baseball team. NEBCO has grown to become one of Nebraska’s most diversified and successful privately-owned businesses.
Job Summary
NEBCO, Inc. is searching for a highly motivated, customer service focused, “hands-on” Technical Support Specialist to provide software and hardware support for all of NEBCO’s office and remote field locations. This includes overseeing, reviewing, prioritizing, documenting, and effectively resolving user incidents and service requests; installing and configuring new software and hardware; and diagnosing, troubleshooting, and problem-solving to resolve issues.
Essential Duties and Responsibilities
- Abide by Company Safety Program and Policies while performing duties safely.
- Supports end-user hardware and software including: Windows laptops and desktops, tablets, phones, printers, cameras and other peripherals, Office 365, SharePoint, various software applications and basic network troubleshooting.
- Handles recognition, resolution and follow-up for user problems, escalating issues when necessary.
- Responds and follows-up on IT support tickets submitted via phone, email and in person.
- Logs and tracks calls using problem management database.
- Maintains high level of expertise of current and emerging products.
- Calls software and hardware vendors to request service regarding defective products.
- Analyzes and evaluates incident reports and makes recommendations to reduce help desk calls.
- Assists with testing software and hardware solutions.
- Assists with process improvement.
- Assists with install of personal computers, software, hardware and peripheral equipment.
- May assist in the review of items for purchase to support the department. Tracks purchase, receipt, and paperwork for payment of product.
- Participates in on-call rotations to provide support as needed.
- Other duties as assigned.
Education and Experience
- Associates degree in Information Technology or technical related field; and
- 2 years of "hands on" help desk work experience supporting office/business software applications, basic network troubleshooting and repair of personal computers in a corporate environment; or
- an equivalent combination of education and experience.
Certificates, Licenses
- Valid Driver’s License
- CompTIA A+ Certification and/or other certifications in operating system, hardware, and software preferred.
Skills and Abilities
- Working knowledge of computer software, hardware and networking technologies.
- Must have solid analytical, troubleshooting, and problem-solving skills with a sense of urgency to resolve issues in a timely manner.
- Ability to demonstrate resourcefulness, good judgment, and good customer service skills.
- Must be self-motivated and directed, with a high degree of personal accountability.
- Must have effective interpersonal skills and relationship building skills.
- Good communication and understand operating in a confidential work environment.
- Must be flexible and able to prioritize and juggle multiple issues simultaneously.
Benefits Include
- Retirement Plans
- PAID Holidays
- Insurance Benefits
- PAID Time Off
- Wellness Program - with the opportunity to earn five additional days off
- On the Job Training
Condition of Employment
Candidate is required to meet the above qualifications, task frequency and PPE requirements. Approval of pre-employment reference & background checks, and post offer drug/alcohol testing with fit for employment screening (if required) are conditions of employment.
Technical Support Job Roles in Nebraska
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Search Technical Support Jobs in NebraskaTechnical Support Jobs in Nebraska: Frequently Asked Questions
Which companies sponsor visas for technical support roles in Nebraska?
In Nebraska, employers with consistent track records of H-1B visa sponsorship for technical support roles include Mutual of Omaha, Union Pacific, First Data (now Fiserv), and Fidelity National Information Services. Omaha-based financial technology firms and insurance companies make up a significant share of sponsoring employers in this role category, alongside a smaller number of technology consulting firms operating in the region.
Which visa types are most common for technical support roles in Nebraska?
The H-1B visa is the most common sponsorship path for technical support professionals in Nebraska, provided the role qualifies as a specialty occupation requiring a relevant bachelor's degree or equivalent. Some employers also sponsor L-1B visas for intracompany transferees with specialized knowledge. TN visa status is available to Canadian and Mexican nationals in qualifying technical roles under the USMCA agreement.
Which cities in Nebraska have the most technical support sponsorship jobs?
Omaha accounts for the large majority of technical support visa sponsorship activity in Nebraska, driven by its concentration of financial services, insurance, and technology companies. Lincoln is the secondary market, supported by state government agencies, the University of Nebraska system, and growing private-sector technology employers. Outside these two cities, sponsorship opportunities are significantly more limited.
How to find technical support visa sponsorship jobs in Nebraska?
Migrate Mate is built specifically for international job seekers and filters technical support roles in Nebraska by visa sponsorship status, so you're not sorting through listings that won't consider candidates who need sponsorship. You can filter by role, state, and visa type to surface relevant openings from Omaha and Lincoln employers actively hiring. This saves time compared to broad job searches that don't surface sponsorship information upfront.
Are there any Nebraska-specific considerations for technical support visa sponsorship?
Nebraska employers sponsoring H-1B workers must pay the Department of Labor's prevailing wage for the specific technical support role and geographic area, which is determined by the position's complexity level and the Omaha or Lincoln wage data on file with DOL. The University of Nebraska system and its affiliated research units are cap-exempt H-1B employers, meaning they can file petitions outside the annual lottery, which can be relevant for support roles tied to academic or research IT departments.
What is the prevailing wage for sponsored technical support jobs in Nebraska?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.