Technical Support Visa Sponsorship Jobs in Massachusetts

INTRODUCTION

State Street is seeking a DLP Platforms Technical Support for our Security Platforms team, which is part of the State Street Cyber Fusion Centre. This team designs, manages, and supports the security tools which enable security operations across State Street. These tools are critical to State Street’s Cyber security, enabling threat detection, incident response, threat hunting, vulnerability management, and other key functions. This is a priority role in a growing team, with multiple positions to be filled. Preferred locations are Ireland (Dublin, Kilkenny, or remote) or United States (MA, or remote).

Who are we looking for

We are seeking a motivated and detail-oriented Data Loss Prevention (DLP) Platforms Technical Support team member to join our Security Platforms team. In this role, you will assist in the monitoring, maintenance, and support of our DLP platforms thus ensuring the protection of sensitive data across the enterprise. You will work closely with senior team members to troubleshoot platform and agent issues and provide technical support to end-users. This is an excellent opportunity to grow your skills in data security and DLP technologies.

What you will be responsible for

- Acting as the first point of contact for DLP platform related support requests
- Monitoring logs, alerts and performing routine checks and updates to ensure the DLP platforms are functioning optimally
- Maintaining accurate documentation of DLP platform support procedures and configurations
- Providing technical support to end-users regarding DLP tools
- Working with key stakeholders and vendors to implement new or additional DLP capabilities to enhance our risk-driven data protection
- Tuning and upgrading system components, following internal testing and change management processes
- Contributing to projects that improve current capabilities, drive adoption, and enable future growth
- Partnering within the Cyber Fusion Centre teams to ensure our security platforms meet operational needs, within DLP Program Operations, Insider Threat and Incident response

What we value

- Foundational Cyber security knowledge, with experience in DLP and Endpoint Security tooling
- Exposure to, and knowledge of enterprise DLP platforms eg Symantec DLP, Digital Guardian Endpoint DLP, ProofPoint, Microsoft Purview
- Strong foundational skills supporting platforms running on Microsoft Windows Server and Linux Operating Systems
- Understanding and working knowledge of current data protection, information security and cyber security practices and techniques would be advantageous
- A collaborative approach to solving technical challenges and improving security
- A desire to learn, combined with a collaborative working style and strong personal work ethic
- Experience in a 24/7 security operations environment, emphasising reliability and system availability
- Experience in distributed, international teams would be beneficial

Education & Preferred Qualifications

- Bachelor’s degree in Cybersecurity, Information Systems, or Computer Science
- Minimum 3 years of experience in IT support, cybersecurity, or a related field.
- Security certifications may be beneficial (e.g., CompTIA CASP+, GSEC or similar, relevant product certifications)
- Experience in financial services may be beneficial

Additional Requirements

- These roles may be filled in Ireland (Dublin or Kilkenny preferred, or remote) or United States (MA preferred, or remote)
- This team supports 24/7 operations which may require weekend work.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Salary Range:

$70,000 - $118,750 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

Job Application Disclosure:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.