Technical Support Visa Sponsorship Jobs in Arizona
Arizona's technical support job market spans Phoenix's growing tech corridor, Scottsdale's SaaS companies, and Tempe's university-adjacent startups. Major employers including Intel, GoDaddy, and Honeywell have sponsored technical support roles here. The state's expanding cloud infrastructure and customer-facing tech operations make it an active market for international candidates seeking visa sponsorship.
Find Technical Support JobsOverview
Showing 5 of 85+ Technical Support Jobs in Arizona with Visa Sponsorship
See all 85+ Technical Support Jobs in Arizona with Visa Sponsorship
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Technical Support Jobs in Arizona with Visa Sponsorship.
Get Access To All JobsJoin Axon and be a Force for Good.
At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Your Impact
Location: Scottsdale, AZ
Reports to: Sr. Director, Global Support
Direct Reports: 12-15, including 1 Senior Team Lead
As the Sr. Manager of Technical Support Engineering, you will lead two highly technical Tier 2 and Tier 3 support engineering organizations responsible for resolving our most complex customer issues across Axon's ecosystem.
Your teams provide advanced troubleshooting and engineering support for two of Axon's Records product lines, specializing in software, databases, APIs, integrations, and cloud services. You will also lead the Tier 3 Hardware Engineering Support team responsible for the deepest technical troubleshooting across Axon's connected ecosystem—including body-worn cameras, TASER devices, Fleet, Interview Room, and Evidence.com.
Beyond case resolution, your organization plays a critical role in shaping the future of technical support by building innovative AI-powered tools, dashboards, and proactive monitoring capabilities that identify issues before customers experience them. You will foster a culture of engineering excellence, operational rigor, and continuous innovation while partnering closely with Product, Engineering, Customer Success, and Support leadership to improve both product quality and the customer experience.
Technical Leadership
- Lead two teams of highly skilled Tier 2 and Tier 3 Technical Support Engineers responsible for complex software and hardware escalations.
- Coach and develop a Senior Team Lead and technical engineers while building a culture focused on ownership, technical excellence, accountability, and continuous learning.
- Serve as the escalation point for the organization's most complex customer issues, driving cross-functional collaboration through resolution.
- Partner closely with Engineering, Product Management, Cloud Operations, Customer Success, and Professional Services to resolve systemic issues and improve product quality.
Operational Excellence
- Drive operational KPIs including backlog health, SLA attainment, customer satisfaction, escalation aging, and engineering effectiveness.
- Develop reporting, dashboards, and scorecards to monitor team performance, operational trends, and customer health.
- Identify recurring technical issues and drive root cause analysis initiatives that reduce customer effort and improve product reliability.
- Lead continuous process improvement initiatives that increase engineer productivity and improve the customer experience.
Technical Strategy & Innovation
- Champion an AI-first approach to technical support by leveraging LLMs, agentic AI, automation, and intelligent workflows.
- Lead initiatives that develop proactive monitoring tools, dashboards, and automation capable of identifying customer issues before they become support cases.
- Drive adoption of emerging technologies that improve troubleshooting efficiency, knowledge management, and engineering productivity.
- Foster a culture of innovation where engineers contribute tooling, automation, and operational improvements beyond traditional support responsibilities.
Customer Advocacy
- Ensure the successful resolution of high-impact customer escalations while maintaining executive-level communication with internal stakeholders.
- Analyze trends across Salesforce, Jira, telemetry, and support data to identify product improvements and customer pain points.
- Partner with Product and Engineering to influence product roadmap priorities through customer feedback, defect analysis, and operational insights.
- Continuously improve customer experience metrics including CSAT, NPS, and time-to-resolution.
People Leadership
- Recruit, retain, and develop top technical talent.
- Provide coaching, performance management, career development, and succession planning.
- Foster a collaborative, inclusive, and high-performing engineering culture.
- Manage workforce planning, capacity forecasting, and resource allocation across multiple technical teams.
What You Bring
- Demonstrates an #OWNIT mindset and passion for solving customers' most complex technical challenges.
- Leads with an AI-first mindset and embraces emerging technologies to improve operations and customer outcomes.
- Extensive experience managing Tier 2 and Tier 3 Technical Support or Support Engineering organizations.
- Strong technical foundation across enterprise software, cloud applications, databases, APIs, integrations, networking, and connected hardware.
- Experience leading teams responsible for complex software and hardware troubleshooting in a SaaS, cloud, IoT, or enterprise technology environment.
- Ability to translate technical issues into business impact while communicating effectively with executives, engineers, and customers.
- Strong analytical, organizational, and decision-making skills.
- Excellent written and verbal communication skills.
- Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information.
Preferred Qualifications
- 7+ years leading technical support engineering or advanced technical support organizations.
- Experience managing Tier 2/Tier 3 escalation teams supporting enterprise SaaS, cloud platforms, IoT devices, or integrated hardware/software solutions.
- Strong understanding of cloud infrastructure, relational databases, APIs, authentication, networking, and enterprise software architecture.
- Experience supporting complex customer environments involving software integrations and data troubleshooting.
- Experience leveraging AI, automation, analytics, or observability platforms to improve operational efficiency.
- Experience with Salesforce, Jira, telemetry platforms, SQL, and modern support technologies.
- Knowledge of contact center platforms (CCaaS), CRM, WFM, and support operations.
- Bachelor's degree in Computer Science, Information Systems, Engineering, or related technical field preferred (or equivalent experience).
- Experience in public safety technology, enterprise SaaS, IoT, telematics, or cloud software highly preferred.
- Knowledge of Axon's hardware ecosystem, digital evidence management, or connected devices is a plus.
- Strong executive presence with experience leading cross-functional initiatives.
Benefits that Benefit You
- Competitive salary and 401(k) with employer match
- Paid time off
- Robust parental leave policy
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
- And yes, we have snacks in our offices
Benefits listed herein may vary depending on the nature of your employment and the location where you work.
Don't meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you're excited about this role and our mission to Protect Life but your experience doesn't align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.
Axon's mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon's impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We're committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page. If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.
Join Axon and be a Force for Good.
At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Your Impact
Location: Scottsdale, AZ
Reports to: Sr. Director, Global Support
Direct Reports: 12-15, including 1 Senior Team Lead
As the Sr. Manager of Technical Support Engineering, you will lead two highly technical Tier 2 and Tier 3 support engineering organizations responsible for resolving our most complex customer issues across Axon's ecosystem.
Your teams provide advanced troubleshooting and engineering support for two of Axon's Records product lines, specializing in software, databases, APIs, integrations, and cloud services. You will also lead the Tier 3 Hardware Engineering Support team responsible for the deepest technical troubleshooting across Axon's connected ecosystem—including body-worn cameras, TASER devices, Fleet, Interview Room, and Evidence.com.
Beyond case resolution, your organization plays a critical role in shaping the future of technical support by building innovative AI-powered tools, dashboards, and proactive monitoring capabilities that identify issues before customers experience them. You will foster a culture of engineering excellence, operational rigor, and continuous innovation while partnering closely with Product, Engineering, Customer Success, and Support leadership to improve both product quality and the customer experience.
Technical Leadership
- Lead two teams of highly skilled Tier 2 and Tier 3 Technical Support Engineers responsible for complex software and hardware escalations.
- Coach and develop a Senior Team Lead and technical engineers while building a culture focused on ownership, technical excellence, accountability, and continuous learning.
- Serve as the escalation point for the organization's most complex customer issues, driving cross-functional collaboration through resolution.
- Partner closely with Engineering, Product Management, Cloud Operations, Customer Success, and Professional Services to resolve systemic issues and improve product quality.
Operational Excellence
- Drive operational KPIs including backlog health, SLA attainment, customer satisfaction, escalation aging, and engineering effectiveness.
- Develop reporting, dashboards, and scorecards to monitor team performance, operational trends, and customer health.
- Identify recurring technical issues and drive root cause analysis initiatives that reduce customer effort and improve product reliability.
- Lead continuous process improvement initiatives that increase engineer productivity and improve the customer experience.
Technical Strategy & Innovation
- Champion an AI-first approach to technical support by leveraging LLMs, agentic AI, automation, and intelligent workflows.
- Lead initiatives that develop proactive monitoring tools, dashboards, and automation capable of identifying customer issues before they become support cases.
- Drive adoption of emerging technologies that improve troubleshooting efficiency, knowledge management, and engineering productivity.
- Foster a culture of innovation where engineers contribute tooling, automation, and operational improvements beyond traditional support responsibilities.
Customer Advocacy
- Ensure the successful resolution of high-impact customer escalations while maintaining executive-level communication with internal stakeholders.
- Analyze trends across Salesforce, Jira, telemetry, and support data to identify product improvements and customer pain points.
- Partner with Product and Engineering to influence product roadmap priorities through customer feedback, defect analysis, and operational insights.
- Continuously improve customer experience metrics including CSAT, NPS, and time-to-resolution.
People Leadership
- Recruit, retain, and develop top technical talent.
- Provide coaching, performance management, career development, and succession planning.
- Foster a collaborative, inclusive, and high-performing engineering culture.
- Manage workforce planning, capacity forecasting, and resource allocation across multiple technical teams.
What You Bring
- Demonstrates an #OWNIT mindset and passion for solving customers' most complex technical challenges.
- Leads with an AI-first mindset and embraces emerging technologies to improve operations and customer outcomes.
- Extensive experience managing Tier 2 and Tier 3 Technical Support or Support Engineering organizations.
- Strong technical foundation across enterprise software, cloud applications, databases, APIs, integrations, networking, and connected hardware.
- Experience leading teams responsible for complex software and hardware troubleshooting in a SaaS, cloud, IoT, or enterprise technology environment.
- Ability to translate technical issues into business impact while communicating effectively with executives, engineers, and customers.
- Strong analytical, organizational, and decision-making skills.
- Excellent written and verbal communication skills.
- Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information.
Preferred Qualifications
- 7+ years leading technical support engineering or advanced technical support organizations.
- Experience managing Tier 2/Tier 3 escalation teams supporting enterprise SaaS, cloud platforms, IoT devices, or integrated hardware/software solutions.
- Strong understanding of cloud infrastructure, relational databases, APIs, authentication, networking, and enterprise software architecture.
- Experience supporting complex customer environments involving software integrations and data troubleshooting.
- Experience leveraging AI, automation, analytics, or observability platforms to improve operational efficiency.
- Experience with Salesforce, Jira, telemetry platforms, SQL, and modern support technologies.
- Knowledge of contact center platforms (CCaaS), CRM, WFM, and support operations.
- Bachelor's degree in Computer Science, Information Systems, Engineering, or related technical field preferred (or equivalent experience).
- Experience in public safety technology, enterprise SaaS, IoT, telematics, or cloud software highly preferred.
- Knowledge of Axon's hardware ecosystem, digital evidence management, or connected devices is a plus.
- Strong executive presence with experience leading cross-functional initiatives.
Benefits that Benefit You
- Competitive salary and 401(k) with employer match
- Paid time off
- Robust parental leave policy
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
- And yes, we have snacks in our offices
Benefits listed herein may vary depending on the nature of your employment and the location where you work.
Don't meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you're excited about this role and our mission to Protect Life but your experience doesn't align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.
Axon's mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon's impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We're committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page. If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.
Technical Support Job Roles in Arizona
See all 85+ Technical Support Jobs in Arizona
Sign up for free to filter by visa type, set job alerts, and find employers with verified sponsorship history.
Search Technical Support Jobs in ArizonaTechnical Support Jobs in Arizona: Frequently Asked Questions
Which companies sponsor visas for technical support roles in Arizona?
Intel, GoDaddy, Honeywell, Amazon, and Microchip Technology have sponsored technical support positions in Arizona through H-1B visa and other work visa categories. Larger enterprise employers and cloud service providers tend to have established sponsorship infrastructure compared to smaller firms. Checking Department of Labor LCA disclosure data is a reliable way to verify which Arizona employers have a documented sponsorship history for support roles.
Which visa types are most common for technical support roles in Arizona?
The H-1B is the most common visa for technical support roles that require a bachelor's degree in a relevant field such as computer science, information systems, or engineering. Roles with sufficiently technical requirements can qualify as specialty occupations. Australian citizens may also qualify for the E-3 visa. TN visa status is available to Canadian and Mexican nationals in qualifying technical categories under the USMCA.
Which cities in Arizona have the most technical support sponsorship jobs?
Phoenix and Scottsdale concentrate the largest share of technical support sponsorship opportunities in Arizona, driven by established technology campuses and corporate headquarters. Tempe, home to Arizona State University, attracts SaaS and IT services companies that frequently hire technical support staff. Chandler is also notable given Intel's large semiconductor manufacturing and support operations there.
How to find technical support visa sponsorship jobs in Arizona?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it straightforward to browse technical support roles in Arizona without sorting through positions that don't offer sponsorship. You can narrow results by location and role type to focus on Arizona-based employers who have indicated sponsorship willingness. This is particularly useful for international candidates on OPT or those preparing an H-1B petition.
Are there any state-specific considerations for technical support candidates pursuing sponsorship in Arizona?
Arizona's prevailing wage requirements for H-1B technical support roles are determined by the Department of Labor's wage levels for the specific occupational classification and metro area, with Phoenix-Mesa-Scottsdale treated as its own wage zone. Arizona State University, University of Arizona, and other local institutions produce a steady pipeline of international graduates on OPT who target technical support roles as a pathway to H-1B sponsorship. Employers in regulated industries such as aerospace and defense may have additional hiring considerations for international workers.
What is the prevailing wage for sponsored technical support jobs in Arizona?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.