IT Service Management Visa Sponsorship Jobs in New York
New York's IT service management market is concentrated across Manhattan's financial district, Midtown tech corridors, and the broader tristate metro area. Major employers including JPMorgan Chase, Citigroup, IBM, and Verizon regularly sponsor H-1B visas for ITSM roles. The state's density of enterprise clients and financial institutions makes it one of the more active markets for ITSM sponsorship.
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Get Access To All JobsExperience
Experienced Professionals
LOCATION
New York
FOCUS
Product Management | Program Management
BUSINESS
Point72
A Career with Point72’s Technology Team
As Point72 reimagines the future of investing, our Technology team is constantly evolving our firm’s IT infrastructure and engineering capabilities, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts who experiment and work to discover new ways to harness open-source solutions, modern cloud architectures, and sophisticated Artificial Intelligence (AI) solutions, while embracing enterprise agile methodologies. Our commitment to building and innovating in the AI space provides the framework intended to drive smarter decision making and enhance how we build and operate our platforms and applications.
As a member of Point72’s Technology team, we encourage and support your professional development from day one—helping you advance your technical skills, contribute innovative ideas, and satisfy your own intellectual curiosity—all while delivering real business impact for our multi-billion-dollar global business.
What you’ll do
- Lead the design and execution of a high-impact roadmap to transition IT service management platforms, building a modern, scalable platform that transforms how the firm delivers IT services
- Build and manage the end-to-end migration program, including planning, design, data migration, integration, testing, deployment, and post-implementation support
- Design and configure the service management platform to support enterprise ITIL-based processes such as incident, problem, change, request, and asset management, ensuring the platform meets business and operational requirements
- Align the platform transformation strategy with organizational goals and enterprise architecture to ensure seamless integration with existing IT and business operations
- Optimize workflows and implement automation to improve service delivery, reduce manual effort, and elevate the user experience across the firm
- Serve as the primary liaison among IT teams, business stakeholders, and external consultants, driving stakeholder alignment, decision making, and executive visibility
- Establish governance, standards, and operating models to ensure consistent platform use, change control, and lifecycle management across the organization
- Build, lead, and mentor an IT service management team composed of internal staff and external consultants, cultivating capability and accountability
- Define, monitor, and report on key performance indicators to measure platform health, adoption, operational efficiency, and business impact
What’s required
- Bachelor’s degree in computer science, information technology, business administration, or a related field, or equivalent professional experience
- 8+ years of experience leading enterprise IT service management transformations and platform implementations
- Demonstrated success implementing and scaling IT service management platforms in large enterprise environments with multiple workstreams and vendors, such as ServiceNow
- Solid understanding of enterprise IT systems, integrations, APIs, data migration, and data management practices
- Expertise in driving organizational change and user adoption for new systems, including training and communication planning
- Exceptional communication and presentation skills with demonstrated ability to engage senior executives, technical teams, and end-users
- Strong problem-solving and structured decision making abilities with experience resolving complex technical and operational tradeoffs
- Collaborative mindset with a focus on building high-performing teams and delivering results through cross-functional partnership
- Commitment to the highest ethical standards
We take care of our people
We invest in our people, their careers, their health, and their well-being. When you work here, we provide:
- Fully-paid health care benefits
- Generous parental and family leave policies
- Mental and physical wellness programs
- Volunteer opportunities
- Non-profit matching gift program
- Support for employee-led affinity groups representing women, minorities and the LGBT+ community
- Tuition assistance
- A 401(k) savings program with an employer match and more
About Point72
Point72 is a leading global alternative investment firm led by Steven A. Cohen. Building on more than 30 years of investing experience, Point72 seeks to deliver superior returns for its investors through fundamental and systematic investing strategies across asset classes and geographies. We aim to attract and retain the industry's brightest talent by cultivating an investor-led culture and committing to our people's long-term growth. For more information, visit https://point72.com/.
The annual base salary range for this role is $250,000-$300,000 (USD), which does not include discretionary bonus compensation or our comprehensive benefits package. Actual compensation offered to the successful candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level, among other things.
Experience
Experienced Professionals
LOCATION
New York
FOCUS
Product Management | Program Management
BUSINESS
Point72
A Career with Point72’s Technology Team
As Point72 reimagines the future of investing, our Technology team is constantly evolving our firm’s IT infrastructure and engineering capabilities, positioning us at the forefront of a rapidly evolving technology landscape. We’re a team of experts who experiment and work to discover new ways to harness open-source solutions, modern cloud architectures, and sophisticated Artificial Intelligence (AI) solutions, while embracing enterprise agile methodologies. Our commitment to building and innovating in the AI space provides the framework intended to drive smarter decision making and enhance how we build and operate our platforms and applications.
As a member of Point72’s Technology team, we encourage and support your professional development from day one—helping you advance your technical skills, contribute innovative ideas, and satisfy your own intellectual curiosity—all while delivering real business impact for our multi-billion-dollar global business.
What you’ll do
- Lead the design and execution of a high-impact roadmap to transition IT service management platforms, building a modern, scalable platform that transforms how the firm delivers IT services
- Build and manage the end-to-end migration program, including planning, design, data migration, integration, testing, deployment, and post-implementation support
- Design and configure the service management platform to support enterprise ITIL-based processes such as incident, problem, change, request, and asset management, ensuring the platform meets business and operational requirements
- Align the platform transformation strategy with organizational goals and enterprise architecture to ensure seamless integration with existing IT and business operations
- Optimize workflows and implement automation to improve service delivery, reduce manual effort, and elevate the user experience across the firm
- Serve as the primary liaison among IT teams, business stakeholders, and external consultants, driving stakeholder alignment, decision making, and executive visibility
- Establish governance, standards, and operating models to ensure consistent platform use, change control, and lifecycle management across the organization
- Build, lead, and mentor an IT service management team composed of internal staff and external consultants, cultivating capability and accountability
- Define, monitor, and report on key performance indicators to measure platform health, adoption, operational efficiency, and business impact
What’s required
- Bachelor’s degree in computer science, information technology, business administration, or a related field, or equivalent professional experience
- 8+ years of experience leading enterprise IT service management transformations and platform implementations
- Demonstrated success implementing and scaling IT service management platforms in large enterprise environments with multiple workstreams and vendors, such as ServiceNow
- Solid understanding of enterprise IT systems, integrations, APIs, data migration, and data management practices
- Expertise in driving organizational change and user adoption for new systems, including training and communication planning
- Exceptional communication and presentation skills with demonstrated ability to engage senior executives, technical teams, and end-users
- Strong problem-solving and structured decision making abilities with experience resolving complex technical and operational tradeoffs
- Collaborative mindset with a focus on building high-performing teams and delivering results through cross-functional partnership
- Commitment to the highest ethical standards
We take care of our people
We invest in our people, their careers, their health, and their well-being. When you work here, we provide:
- Fully-paid health care benefits
- Generous parental and family leave policies
- Mental and physical wellness programs
- Volunteer opportunities
- Non-profit matching gift program
- Support for employee-led affinity groups representing women, minorities and the LGBT+ community
- Tuition assistance
- A 401(k) savings program with an employer match and more
About Point72
Point72 is a leading global alternative investment firm led by Steven A. Cohen. Building on more than 30 years of investing experience, Point72 seeks to deliver superior returns for its investors through fundamental and systematic investing strategies across asset classes and geographies. We aim to attract and retain the industry's brightest talent by cultivating an investor-led culture and committing to our people's long-term growth. For more information, visit https://point72.com/.
The annual base salary range for this role is $250,000-$300,000 (USD), which does not include discretionary bonus compensation or our comprehensive benefits package. Actual compensation offered to the successful candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level, among other things.
IT Service Management Job Roles in New York
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Search IT Service Management Jobs in New YorkIT Service Management Jobs in New York: Frequently Asked Questions
Which companies sponsor visas for IT service management professionals in New York?
Large financial institutions and consulting firms are among the most active sponsors for IT service management roles in New York. JPMorgan Chase, Citigroup, Deloitte, IBM, and Cognizant have all filed H-1B petitions for ITSM-related positions in the state. Global system integrators and managed service providers with New York operations also sponsor regularly, particularly for roles involving ITIL frameworks, ServiceNow administration, and IT operations management.
Which visa types are most common for IT service management roles in New York?
The H-1B is the most commonly used visa for IT service management positions in New York, as ITSM roles typically qualify as specialty occupations requiring at least a bachelor's degree in information technology, computer science, or a related field. L-1B visas are also used by multinational firms transferring ITSM professionals with specialized knowledge. Canadian and Mexican nationals may qualify for TN visas under the systems analyst category, depending on the specific role.
Which cities in New York have the most IT service management sponsorship jobs?
New York City accounts for the overwhelming majority of ITSM sponsorship opportunities in the state, particularly Manhattan, where financial services, consulting, and enterprise technology firms are headquartered. Buffalo has a smaller but growing presence tied to regional banks and healthcare systems. Albany sees ITSM demand from state government contractors and higher education institutions. For most ITSM professionals, New York City's Midtown and Lower Manhattan remain the primary concentration.
How to find it service management visa sponsorship jobs in New York?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it practical to search for IT service management roles in New York without manually screening each employer. Because ITSM positions in New York are concentrated in finance, consulting, and enterprise IT, filtering by those industries on Migrate Mate can help narrow results to employers with established sponsorship programs. Reviewing each employer's H-1B filing history adds useful context when evaluating opportunities.
What should IT service management professionals know about the New York job market before applying for sponsored roles?
New York's ITSM market is heavily influenced by the financial services sector, so familiarity with compliance-driven IT environments, ITIL certification, and platforms like ServiceNow or BMC Remedy strengthens applications. The Department of Labor's prevailing wage requirements mean employers must pay wages meeting or exceeding regional benchmarks for the role's classification, which vary by borough and job level. New York City's high concentration of large employers also means ITSM roles often involve complex, regulated infrastructure environments.
What is the prevailing wage for sponsored it service management jobs in New York?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.