IT Service Management Visa Sponsorship Jobs in New York
New York's IT service management market is concentrated across Manhattan's financial district, Midtown tech corridors, and the broader tristate metro area. Major employers including JPMorgan Chase, Citigroup, IBM, and Verizon regularly sponsor H-1B visas for ITSM roles. The state's density of enterprise clients and financial institutions makes it one of the more active markets for ITSM sponsorship.
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Get Access To All JobsPosition Summary: The Global Service Management and User Success (GSM-US) organization reflects NYU IT’s deep commitment to users and their success. It focuses on delivering excellent, consistent, and cost-effective services to NYU’s global community. The IT Service Management (ITSM) Manager establishes, promotes, maintains, and optimizes IT service management processes/controls (i.e. Incident/Request, Problem, Change, Knowledge, configuration management, continuous service improvement, etc.) to deliver NYU IT’s services to meet business objectives efficiently, effectively, and reliably. Serve as a subject matter expert on service matters for internal project teams. Participate in the design and implementation of IT services. Manage and optimize existing ITSM processes such as service catalog management, data certification, ITSM maturity assessment, configuration management, problem management, service asset and change management, and service level management. Adapt additional ITSM processes to NYU IT as necessary as the organization matures such as continual improvement, service review, service asset, and configuration management. Build and maintain strong relationships with internal stakeholders across various schools and units.
Qualifications:
Required Education:
Bachelor's Degree in Information Technology, Computer Science, or a related field.
Required Experience:
- 5+ years of combined IT industry experience in service management.
- Experience with the application of ITIL lifecycle best practices to change, incident, and problem management process development and service design.
- Proven experience in implementing and managing ITIL-based processes and frameworks.
- Strong technical background with experience in IT infrastructure, networking, and systems administration.
Preferred Experience:
- Experience with IT service management in a higher education IT environment.
- Familiarity with business analyst and project management methodologies and processes, preferably in an IT and/or higher education environment.
- Experience presenting for medium to large groups, for both technical and non-technical audiences, and for all levels up to and including senior management.
Required Skills, Knowledge and Abilities:
- Demonstrated ability to develop service and operational level agreements.
- Excellent verbal and written communication skills; ability to convey information in a clear and concise manner.
- Demonstrated fluency in using ServiceNow for service catalog, CMDB, change, incident, problem, knowledge management, and/or metrics reporting.
- Excellent leadership and team management skills.
- Strong analytical and problem-solving abilities.
- Proficiency in ITSM tools and software (e.g., ServiceNow).
- Ability to work in a fast-paced, multinational, dynamic environment and handle multiple priorities.
- Exceptional verbal and written communication skills and interpersonal skills.
Preferred Skills, Knowledge and Abilities:
- Intermediate-level ITIL training in one or more of the following ITIL Lifecycle modules: Service Operations, Service Transition, Service Design, Continual Service Improvement, and Service Strategy. Or alternatively, additional ITIL 4 practitioner/specialist tracks.
Additional Information:
In compliance with NYC's Pay Transparency Act, the annual base salary range for this position is USD $130,000.00 to USD $150,000.00. New York University considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. This pay range represents base pay only and excludes any additional items such as incentives, bonuses, clinical compensation, or other items.
NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/nyugreen.
NYU is an Equal Opportunity Employer and is committed to a policy of equal treatment and opportunity in every aspect of its recruitment and hiring process without regard to age, alienage, caregiver status, childbirth, citizenship status, color, creed, disability, domestic violence victim status, ethnicity, familial status, gender and/or gender identity or expression, marital status, military status, national origin, parental status, partnership status, predisposing genetic characteristics, pregnancy, race, religion, reproductive health decision making, sex, sexual orientation, unemployment status, veteran status, or any other legally protected basis. All interested persons are encouraged to apply at all levels.
Position Summary: The Global Service Management and User Success (GSM-US) organization reflects NYU IT’s deep commitment to users and their success. It focuses on delivering excellent, consistent, and cost-effective services to NYU’s global community. The IT Service Management (ITSM) Manager establishes, promotes, maintains, and optimizes IT service management processes/controls (i.e. Incident/Request, Problem, Change, Knowledge, configuration management, continuous service improvement, etc.) to deliver NYU IT’s services to meet business objectives efficiently, effectively, and reliably. Serve as a subject matter expert on service matters for internal project teams. Participate in the design and implementation of IT services. Manage and optimize existing ITSM processes such as service catalog management, data certification, ITSM maturity assessment, configuration management, problem management, service asset and change management, and service level management. Adapt additional ITSM processes to NYU IT as necessary as the organization matures such as continual improvement, service review, service asset, and configuration management. Build and maintain strong relationships with internal stakeholders across various schools and units.
Qualifications:
Required Education:
Bachelor's Degree in Information Technology, Computer Science, or a related field.
Required Experience:
- 5+ years of combined IT industry experience in service management.
- Experience with the application of ITIL lifecycle best practices to change, incident, and problem management process development and service design.
- Proven experience in implementing and managing ITIL-based processes and frameworks.
- Strong technical background with experience in IT infrastructure, networking, and systems administration.
Preferred Experience:
- Experience with IT service management in a higher education IT environment.
- Familiarity with business analyst and project management methodologies and processes, preferably in an IT and/or higher education environment.
- Experience presenting for medium to large groups, for both technical and non-technical audiences, and for all levels up to and including senior management.
Required Skills, Knowledge and Abilities:
- Demonstrated ability to develop service and operational level agreements.
- Excellent verbal and written communication skills; ability to convey information in a clear and concise manner.
- Demonstrated fluency in using ServiceNow for service catalog, CMDB, change, incident, problem, knowledge management, and/or metrics reporting.
- Excellent leadership and team management skills.
- Strong analytical and problem-solving abilities.
- Proficiency in ITSM tools and software (e.g., ServiceNow).
- Ability to work in a fast-paced, multinational, dynamic environment and handle multiple priorities.
- Exceptional verbal and written communication skills and interpersonal skills.
Preferred Skills, Knowledge and Abilities:
- Intermediate-level ITIL training in one or more of the following ITIL Lifecycle modules: Service Operations, Service Transition, Service Design, Continual Service Improvement, and Service Strategy. Or alternatively, additional ITIL 4 practitioner/specialist tracks.
Additional Information:
In compliance with NYC's Pay Transparency Act, the annual base salary range for this position is USD $130,000.00 to USD $150,000.00. New York University considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. This pay range represents base pay only and excludes any additional items such as incentives, bonuses, clinical compensation, or other items.
NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/nyugreen.
NYU is an Equal Opportunity Employer and is committed to a policy of equal treatment and opportunity in every aspect of its recruitment and hiring process without regard to age, alienage, caregiver status, childbirth, citizenship status, color, creed, disability, domestic violence victim status, ethnicity, familial status, gender and/or gender identity or expression, marital status, military status, national origin, parental status, partnership status, predisposing genetic characteristics, pregnancy, race, religion, reproductive health decision making, sex, sexual orientation, unemployment status, veteran status, or any other legally protected basis. All interested persons are encouraged to apply at all levels.
IT Service Management Job Roles in New York
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Search IT Service Management Jobs in New YorkIT Service Management Jobs in New York: Frequently Asked Questions
Which companies sponsor visas for IT service management professionals in New York?
Large financial institutions and consulting firms are among the most active sponsors for IT service management roles in New York. JPMorgan Chase, Citigroup, Deloitte, IBM, and Cognizant have all filed H-1B petitions for ITSM-related positions in the state. Global system integrators and managed service providers with New York operations also sponsor regularly, particularly for roles involving ITIL frameworks, ServiceNow administration, and IT operations management.
Which visa types are most common for IT service management roles in New York?
The H-1B is the most commonly used visa for IT service management positions in New York, as ITSM roles typically qualify as specialty occupations requiring at least a bachelor's degree in information technology, computer science, or a related field. L-1B visas are also used by multinational firms transferring ITSM professionals with specialized knowledge. Canadian and Mexican nationals may qualify for TN visas under the systems analyst category, depending on the specific role.
Which cities in New York have the most IT service management sponsorship jobs?
New York City accounts for the overwhelming majority of ITSM sponsorship opportunities in the state, particularly Manhattan, where financial services, consulting, and enterprise technology firms are headquartered. Buffalo has a smaller but growing presence tied to regional banks and healthcare systems. Albany sees ITSM demand from state government contractors and higher education institutions. For most ITSM professionals, New York City's Midtown and Lower Manhattan remain the primary concentration.
How to find it service management visa sponsorship jobs in New York?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it practical to search for IT service management roles in New York without manually screening each employer. Because ITSM positions in New York are concentrated in finance, consulting, and enterprise IT, filtering by those industries on Migrate Mate can help narrow results to employers with established sponsorship programs. Reviewing each employer's H-1B filing history adds useful context when evaluating opportunities.
What should IT service management professionals know about the New York job market before applying for sponsored roles?
New York's ITSM market is heavily influenced by the financial services sector, so familiarity with compliance-driven IT environments, ITIL certification, and platforms like ServiceNow or BMC Remedy strengthens applications. The Department of Labor's prevailing wage requirements mean employers must pay wages meeting or exceeding regional benchmarks for the role's classification, which vary by borough and job level. New York City's high concentration of large employers also means ITSM roles often involve complex, regulated infrastructure environments.
What is the prevailing wage for sponsored it service management jobs in New York?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.