IT Service Management Visa Sponsorship Jobs in New York
New York's IT service management market is concentrated across Manhattan's financial district, Midtown tech corridors, and the broader tristate metro area. Major employers including JPMorgan Chase, Citigroup, IBM, and Verizon regularly sponsor H-1B visas for ITSM roles. The state's density of enterprise clients and financial institutions makes it one of the more active markets for ITSM sponsorship.
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Requisition ID
94442
Department
Tech Data AI Ventures
Job Function
Tech Data AI Ventures
Location
Remote, New York, United States
Role Location Designation
Hybrid - 3 days per quarter
Location Designation: Hybrid - 3 days per quarter
Role Overview
As the Director, IT Service Management (ITSM), you will lead New York Life's enterprise Service Management Office (SMO), establishing the governance, strategy, and execution of ITIL-based service management practices across the organization. This role is responsible for driving operational excellence through enterprise oversight of Incident, Problem, and Change Management while advancing service maturity, operational resilience, and continuous improvement.
Partnering closely with Infrastructure Engineering, Application Development, Information Security, Enterprise Architecture, and Business Technology teams, you will strengthen service reliability, minimize operational risk, and improve the quality and availability of technology services. You will also help shape the future of IT Operations by leveraging automation, analytics, and AI-driven capabilities to modernize service management practices and enhance the employee experience.
What You'll Do
- Lead the enterprise Service Management Office (SMO), establishing governance, standards, and strategic direction for Incident, Problem, and Change Management while driving adoption of ITIL best practices across the organization.
- Provide leadership for enterprise operational processes, including major incident management, root cause analysis, change governance, and service improvement initiatives, ensuring technology services remain resilient, reliable, and aligned with business objectives.
- Partner with technology, cybersecurity, risk, compliance, and business leaders to strengthen operational resilience, improve service performance, and ensure compliance with enterprise governance, regulatory, and audit requirements.
- Drive continuous improvement through operational reporting, executive dashboards, performance metrics, and data-driven insights, enabling informed decision-making and increased service quality across the technology organization.
- Lead the evolution of enterprise IT Service Management capabilities by optimizing ServiceNow, advancing automation and workflow standardization, and identifying opportunities to leverage AI, AIOps, and predictive analytics to improve operational efficiency and service delivery.
- Build and develop high-performing ITSM teams by providing coaching, mentorship, and leadership while fostering a culture of accountability, collaboration, innovation, and continuous improvement.
What You'll Bring
Required Skills
- Bachelor's degree in Information Technology, Computer Science, Engineering, Business, or a related discipline, or equivalent combination of education and experience.
- Extensive experience leading enterprise IT Service Management or Technology Operations functions within large, complex organizations.
- Demonstrated expertise in ITIL practices, including Incident, Problem, and Change Management, with experience establishing governance and driving process maturity.
- Proven experience leading major incident response, operational crisis management, and enterprise service restoration activities.
- Experience leading cross-functional technology initiatives and influencing stakeholders across infrastructure, application development, cybersecurity, enterprise architecture, and business organizations.
- Strong experience with enterprise ITSM platforms, preferably ServiceNow, including governance, workflow optimization, reporting, and process automation.
- Excellent analytical, communication, executive presentation, and stakeholder management skills with the ability to influence strategic decisions across all levels of the organization.
- Demonstrated success developing high-performing teams and fostering a culture of operational excellence and continuous improvement.
Preferred Skills
- ITIL v4 certification or equivalent IT Service Management certification.
- Experience within insurance, financial services, or another highly regulated industry.
- Familiarity with cloud platforms such as AWS, Microsoft Azure, or Google Cloud Platform.
- Experience with AIOps, observability platforms, predictive analytics, or AI-enabled service management capabilities.
- Knowledge of Site Reliability Engineering (SRE), DevOps practices, and modern operational excellence frameworks.
Success Looks Like
- Enterprise Incident, Problem, and Change Management processes operate consistently with strong governance, measurable service quality improvements, and increased organizational maturity.
- Major incidents are managed effectively, reducing business disruption while improving mean time to restore service (MTTR), service availability, and stakeholder communications.
- Problem Management practices reduce recurring incidents through disciplined root cause analysis, proactive remediation, and effective governance of known errors.
- Enterprise change activities demonstrate improved planning, risk management, implementation success rates, and reduced operational impact.
- Executive dashboards and operational metrics provide meaningful insights that improve decision-making, accountability, and continuous service improvement.
- ServiceNow and enterprise ITSM capabilities continue to evolve through automation, workflow optimization, and AI-enabled operations that reduce manual effort and improve employee experience.
- Cross-functional partnerships strengthen operational resilience, regulatory compliance, and technology service reliability across the enterprise.
Working Model
This role follows New York Life's hybrid working model and requires regular collaboration with technology teams, business partners, and enterprise leadership. Occasional participation in major incident response, operational governance meetings, and critical production events outside of standard business hours may be required to support enterprise technology operations.
Pay Transparency
Salary Range: $185,000-$264,500
Overtime eligible: Exempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
Company Overview
At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.
Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.
As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.
Our Benefits
We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.
Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities.
Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners.
Job Requisition ID: 94442
Job Description
Requisition ID
94442
Department
Tech Data AI Ventures
Job Function
Tech Data AI Ventures
Location
Remote, New York, United States
Role Location Designation
Hybrid - 3 days per quarter
Location Designation: Hybrid - 3 days per quarter
Role Overview
As the Director, IT Service Management (ITSM), you will lead New York Life's enterprise Service Management Office (SMO), establishing the governance, strategy, and execution of ITIL-based service management practices across the organization. This role is responsible for driving operational excellence through enterprise oversight of Incident, Problem, and Change Management while advancing service maturity, operational resilience, and continuous improvement.
Partnering closely with Infrastructure Engineering, Application Development, Information Security, Enterprise Architecture, and Business Technology teams, you will strengthen service reliability, minimize operational risk, and improve the quality and availability of technology services. You will also help shape the future of IT Operations by leveraging automation, analytics, and AI-driven capabilities to modernize service management practices and enhance the employee experience.
What You'll Do
- Lead the enterprise Service Management Office (SMO), establishing governance, standards, and strategic direction for Incident, Problem, and Change Management while driving adoption of ITIL best practices across the organization.
- Provide leadership for enterprise operational processes, including major incident management, root cause analysis, change governance, and service improvement initiatives, ensuring technology services remain resilient, reliable, and aligned with business objectives.
- Partner with technology, cybersecurity, risk, compliance, and business leaders to strengthen operational resilience, improve service performance, and ensure compliance with enterprise governance, regulatory, and audit requirements.
- Drive continuous improvement through operational reporting, executive dashboards, performance metrics, and data-driven insights, enabling informed decision-making and increased service quality across the technology organization.
- Lead the evolution of enterprise IT Service Management capabilities by optimizing ServiceNow, advancing automation and workflow standardization, and identifying opportunities to leverage AI, AIOps, and predictive analytics to improve operational efficiency and service delivery.
- Build and develop high-performing ITSM teams by providing coaching, mentorship, and leadership while fostering a culture of accountability, collaboration, innovation, and continuous improvement.
What You'll Bring
Required Skills
- Bachelor's degree in Information Technology, Computer Science, Engineering, Business, or a related discipline, or equivalent combination of education and experience.
- Extensive experience leading enterprise IT Service Management or Technology Operations functions within large, complex organizations.
- Demonstrated expertise in ITIL practices, including Incident, Problem, and Change Management, with experience establishing governance and driving process maturity.
- Proven experience leading major incident response, operational crisis management, and enterprise service restoration activities.
- Experience leading cross-functional technology initiatives and influencing stakeholders across infrastructure, application development, cybersecurity, enterprise architecture, and business organizations.
- Strong experience with enterprise ITSM platforms, preferably ServiceNow, including governance, workflow optimization, reporting, and process automation.
- Excellent analytical, communication, executive presentation, and stakeholder management skills with the ability to influence strategic decisions across all levels of the organization.
- Demonstrated success developing high-performing teams and fostering a culture of operational excellence and continuous improvement.
Preferred Skills
- ITIL v4 certification or equivalent IT Service Management certification.
- Experience within insurance, financial services, or another highly regulated industry.
- Familiarity with cloud platforms such as AWS, Microsoft Azure, or Google Cloud Platform.
- Experience with AIOps, observability platforms, predictive analytics, or AI-enabled service management capabilities.
- Knowledge of Site Reliability Engineering (SRE), DevOps practices, and modern operational excellence frameworks.
Success Looks Like
- Enterprise Incident, Problem, and Change Management processes operate consistently with strong governance, measurable service quality improvements, and increased organizational maturity.
- Major incidents are managed effectively, reducing business disruption while improving mean time to restore service (MTTR), service availability, and stakeholder communications.
- Problem Management practices reduce recurring incidents through disciplined root cause analysis, proactive remediation, and effective governance of known errors.
- Enterprise change activities demonstrate improved planning, risk management, implementation success rates, and reduced operational impact.
- Executive dashboards and operational metrics provide meaningful insights that improve decision-making, accountability, and continuous service improvement.
- ServiceNow and enterprise ITSM capabilities continue to evolve through automation, workflow optimization, and AI-enabled operations that reduce manual effort and improve employee experience.
- Cross-functional partnerships strengthen operational resilience, regulatory compliance, and technology service reliability across the enterprise.
Working Model
This role follows New York Life's hybrid working model and requires regular collaboration with technology teams, business partners, and enterprise leadership. Occasional participation in major incident response, operational governance meetings, and critical production events outside of standard business hours may be required to support enterprise technology operations.
Pay Transparency
Salary Range: $185,000-$264,500
Overtime eligible: Exempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
Company Overview
At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.
Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.
As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.
Our Benefits
We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.
Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities.
Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners.
Job Requisition ID: 94442
IT Service Management Job Roles in New York
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Search IT Service Management Jobs in New YorkIT Service Management Jobs in New York: Frequently Asked Questions
Which companies sponsor visas for IT service management professionals in New York?
Large financial institutions and consulting firms are among the most active sponsors for IT service management roles in New York. JPMorgan Chase, Citigroup, Deloitte, IBM, and Cognizant have all filed H-1B petitions for ITSM-related positions in the state. Global system integrators and managed service providers with New York operations also sponsor regularly, particularly for roles involving ITIL frameworks, ServiceNow administration, and IT operations management.
Which visa types are most common for IT service management roles in New York?
The H-1B is the most commonly used visa for IT service management positions in New York, as ITSM roles typically qualify as specialty occupations requiring at least a bachelor's degree in information technology, computer science, or a related field. L-1B visas are also used by multinational firms transferring ITSM professionals with specialized knowledge. Canadian and Mexican nationals may qualify for TN visas under the systems analyst category, depending on the specific role.
Which cities in New York have the most IT service management sponsorship jobs?
New York City accounts for the overwhelming majority of ITSM sponsorship opportunities in the state, particularly Manhattan, where financial services, consulting, and enterprise technology firms are headquartered. Buffalo has a smaller but growing presence tied to regional banks and healthcare systems. Albany sees ITSM demand from state government contractors and higher education institutions. For most ITSM professionals, New York City's Midtown and Lower Manhattan remain the primary concentration.
How to find it service management visa sponsorship jobs in New York?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it practical to search for IT service management roles in New York without manually screening each employer. Because ITSM positions in New York are concentrated in finance, consulting, and enterprise IT, filtering by those industries on Migrate Mate can help narrow results to employers with established sponsorship programs. Reviewing each employer's H-1B filing history adds useful context when evaluating opportunities.
What should IT service management professionals know about the New York job market before applying for sponsored roles?
New York's ITSM market is heavily influenced by the financial services sector, so familiarity with compliance-driven IT environments, ITIL certification, and platforms like ServiceNow or BMC Remedy strengthens applications. The Department of Labor's prevailing wage requirements mean employers must pay wages meeting or exceeding regional benchmarks for the role's classification, which vary by borough and job level. New York City's high concentration of large employers also means ITSM roles often involve complex, regulated infrastructure environments.
What is the prevailing wage for sponsored it service management jobs in New York?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.