IT Support Visa Sponsorship Jobs in North Carolina
IT support visa sponsorship jobs in North Carolina are concentrated in the Research Triangle, where employers like Cisco, IBM, and Lenovo (which has its North American headquarters in Morrisville) operate large IT operations. The state's dense network of universities and tech firms drives consistent demand for help desk, systems support, and infrastructure roles requiring visa sponsorship.
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Get Access To All JobsJob Title: Senior Systems & IT Support Engineer
Department: IT
Supervisor: IT Manager
Location: Raleigh, NC
Pay Type: Salaried
Hiring Range: DOQ
Work Hours: 8-Hour Shift, Monday – Friday
Position Summary
The Senior Systems & IT Support Engineer is responsible for providing advanced technical support while managing the company’s IT infrastructure, Microsoft 365 environment, cybersecurity, and network operations. This position serves as the primary escalation point for complex technical issues and supports users across all company locations. The role also leads IT projects, works with vendors, and helps maintain a secure, reliable, and efficient IT environment.
Position Duties and Responsibilities
IT Support
- Provide Tier 2 and Tier 3 technical support.
- Troubleshoot hardware, software, printers, and mobile devices.
- Resolve complex technical issues.
- Assist with employee onboarding and offboarding.
- Deploy and configure computers and other IT equipment.
Microsoft 365 Administration
- Manage Microsoft 365 services including Exchange Online, Teams, SharePoint, and OneDrive.
- Administer Entra ID users, groups, licenses, and MFA.
- Maintain email security and user permissions.
Systems Administration
- Install, configure, and maintain Windows servers and IT systems.
- Monitor system performance and availability.
- Perform software updates and patch management.
- Maintain backup and disaster recovery solutions.
Network Administration
- Support LAN, WAN, Wi-Fi, VPN, firewalls, and VLANs.
- Troubleshoot network connectivity issues.
- Coordinate with ISPs and network vendors.
Cybersecurity
- Maintain security policies and best practices.
- Monitor security alerts and respond to incidents.
- Manage endpoint protection and security software.
- Conduct employee cybersecurity awareness training.
- Assist with compliance and security documentation.
IT Projects
- Lead or assist with infrastructure and cloud projects.
- Support Microsoft 365 improvements and migrations.
- Implement new technologies and system upgrades.
- Coordinate IT projects with vendors and internal departments.
Vendor & Asset Management
- Manage IT vendors and support contracts.
- Purchase and track IT hardware and software.
- Maintain IT inventory and asset records.
Documentation
- Create and maintain technical documentation.
- Update IT procedures and knowledge base articles.
- Maintain network diagrams and system documentation.
Teamwork & Communication
- Work closely with all departments and external vendors.
- Provide excellent customer service.
- Communicate technical information clearly to non-technical users.
- Participate in team meetings and continuous improvement initiatives.
Minimum Requirements
Education & Experience
- Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
- 5+ years of IT support or systems administration experience.
- Experience supporting Microsoft 365 environments.
- Experience with networking and cybersecurity.
Technical Skills
- Microsoft 365 Administration
- Entra ID (Azure AD)
- Windows Server
- Windows 11
- Linux
- macOS
- TCP/IP, DNS, DHCP, VPN, VLANs
- Firewalls and wireless networking
- Backup and disaster recovery
- PowerShell (preferred)
- SQL knowledge (preferred)
Soft Skills
- Strong troubleshooting and analytical skills.
- Excellent communication and customer service.
- Ability to prioritize multiple tasks.
- Strong documentation skills.
- Ability to work independently and as part of a team.
- Willingness to learn new technologies.
Preferred Certifications
- Microsoft Certified
- CompTIA A+ (required)
- CompTIA Network+
- CompTIA Security+
- Microsoft 365 Administrator
- Azure Administrator Associate
- ITIL Foundation (preferred).
LS Tractor offers a competitive compensation package that includes:
- Competitive Base Pay and Bonus Pay
- Health Insurance – coverage starts on day one, employee coverage paid 100% by LS Tractor, dependent coverage premium 50% paid by LS Tractor
- After 90-days – Company paid
- Short-term Disability
- Long Term Disability
- Basic Life Insurance
- After 90-days Optional Coverage
- Dental
- Vision
- Accident Insurance
- Optional Life Insurance
- Cancer Insurance
- Paid Vacation and Personal Days
- 11 Paid Holidays
- 401k with Company match after 1 year
Job Type: Full-time
Work Location: In person
Job Title: Senior Systems & IT Support Engineer
Department: IT
Supervisor: IT Manager
Location: Raleigh, NC
Pay Type: Salaried
Hiring Range: DOQ
Work Hours: 8-Hour Shift, Monday – Friday
Position Summary
The Senior Systems & IT Support Engineer is responsible for providing advanced technical support while managing the company’s IT infrastructure, Microsoft 365 environment, cybersecurity, and network operations. This position serves as the primary escalation point for complex technical issues and supports users across all company locations. The role also leads IT projects, works with vendors, and helps maintain a secure, reliable, and efficient IT environment.
Position Duties and Responsibilities
IT Support
- Provide Tier 2 and Tier 3 technical support.
- Troubleshoot hardware, software, printers, and mobile devices.
- Resolve complex technical issues.
- Assist with employee onboarding and offboarding.
- Deploy and configure computers and other IT equipment.
Microsoft 365 Administration
- Manage Microsoft 365 services including Exchange Online, Teams, SharePoint, and OneDrive.
- Administer Entra ID users, groups, licenses, and MFA.
- Maintain email security and user permissions.
Systems Administration
- Install, configure, and maintain Windows servers and IT systems.
- Monitor system performance and availability.
- Perform software updates and patch management.
- Maintain backup and disaster recovery solutions.
Network Administration
- Support LAN, WAN, Wi-Fi, VPN, firewalls, and VLANs.
- Troubleshoot network connectivity issues.
- Coordinate with ISPs and network vendors.
Cybersecurity
- Maintain security policies and best practices.
- Monitor security alerts and respond to incidents.
- Manage endpoint protection and security software.
- Conduct employee cybersecurity awareness training.
- Assist with compliance and security documentation.
IT Projects
- Lead or assist with infrastructure and cloud projects.
- Support Microsoft 365 improvements and migrations.
- Implement new technologies and system upgrades.
- Coordinate IT projects with vendors and internal departments.
Vendor & Asset Management
- Manage IT vendors and support contracts.
- Purchase and track IT hardware and software.
- Maintain IT inventory and asset records.
Documentation
- Create and maintain technical documentation.
- Update IT procedures and knowledge base articles.
- Maintain network diagrams and system documentation.
Teamwork & Communication
- Work closely with all departments and external vendors.
- Provide excellent customer service.
- Communicate technical information clearly to non-technical users.
- Participate in team meetings and continuous improvement initiatives.
Minimum Requirements
Education & Experience
- Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
- 5+ years of IT support or systems administration experience.
- Experience supporting Microsoft 365 environments.
- Experience with networking and cybersecurity.
Technical Skills
- Microsoft 365 Administration
- Entra ID (Azure AD)
- Windows Server
- Windows 11
- Linux
- macOS
- TCP/IP, DNS, DHCP, VPN, VLANs
- Firewalls and wireless networking
- Backup and disaster recovery
- PowerShell (preferred)
- SQL knowledge (preferred)
Soft Skills
- Strong troubleshooting and analytical skills.
- Excellent communication and customer service.
- Ability to prioritize multiple tasks.
- Strong documentation skills.
- Ability to work independently and as part of a team.
- Willingness to learn new technologies.
Preferred Certifications
- Microsoft Certified
- CompTIA A+ (required)
- CompTIA Network+
- CompTIA Security+
- Microsoft 365 Administrator
- Azure Administrator Associate
- ITIL Foundation (preferred).
LS Tractor offers a competitive compensation package that includes:
- Competitive Base Pay and Bonus Pay
- Health Insurance – coverage starts on day one, employee coverage paid 100% by LS Tractor, dependent coverage premium 50% paid by LS Tractor
- After 90-days – Company paid
- Short-term Disability
- Long Term Disability
- Basic Life Insurance
- After 90-days Optional Coverage
- Dental
- Vision
- Accident Insurance
- Optional Life Insurance
- Cancer Insurance
- Paid Vacation and Personal Days
- 11 Paid Holidays
- 401k with Company match after 1 year
Job Type: Full-time
Work Location: In person
IT Support Job Roles in North Carolina
See all 80+ IT Support Jobs in North Carolina
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Search IT Support Jobs in North CarolinaIT Support Jobs in North Carolina: Frequently Asked Questions
Which companies sponsor visas for IT support roles in North Carolina?
Large technology employers with significant North Carolina operations are among the most active sponsors for IT support roles. Cisco and IBM maintain major presences in the Research Triangle, while Lenovo's North American headquarters in Morrisville regularly hires for IT infrastructure and support positions. Healthcare systems like Duke Health and UNC Health also sponsor IT support staff as they scale internal technology operations.
Which visa types are most common for IT support roles in North Carolina?
The H-1B visa is the most common visa for IT support professionals, provided the role qualifies as a specialty occupation requiring a bachelor's degree in a relevant field such as information technology or computer science. Some employers also use the TN visa for Canadian and Mexican nationals in qualifying IT roles. L-1 visa transfers occur when IT staff relocate from a foreign affiliate of a multinational company operating in North Carolina.
Which cities in North Carolina have the most IT support sponsorship jobs?
The Research Triangle area, covering Raleigh, Durham, and Chapel Hill, accounts for the largest share of IT support sponsorship activity in the state, driven by its concentration of technology companies, research institutions, and corporate headquarters. Charlotte is the second major hub, where financial services firms and their IT departments generate consistent demand. Morrisville and Cary, located within the Triangle, are also notable given Lenovo and other tech employers based there.
How to find it support visa sponsorship jobs in North Carolina?
Migrate Mate filters IT support jobs specifically by visa sponsorship status, so you can browse North Carolina openings without sorting through roles that don't offer sponsorship. The platform surfaces positions from employers with a documented history of filing H-1B petitions for IT roles, which is particularly useful in a state where sponsorship availability varies significantly between large tech firms and smaller regional employers.
Are there any North Carolina-specific considerations for IT support visa sponsorship?
North Carolina's Research Triangle Park draws a disproportionate share of the state's H-1B filings, partly because of university pipelines from NC State, Duke, and UNC. IT support roles tied to healthcare systems face additional complexity since hospitals must demonstrate the position meets specialty occupation standards, which can be more involved for generalist support titles. Prevailing wage compliance is determined by the specific county and job title listed on the Labor Condition Application, so the same IT support role may carry different wage requirements in Raleigh versus smaller metro areas.
What is the prevailing wage for sponsored it support jobs in North Carolina?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.