IT Support Visa Sponsorship Jobs in New Mexico
IT support roles in New Mexico are concentrated in Albuquerque and Santa Fe, where government contractors like Sandia National Laboratories, Leidos, and SAIC regularly hire technical support professionals. The state's strong federal and defense presence creates steady demand for IT support staff, and several of these employers have established H-1B visa and other work visa sponsorship programs.
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Get Access To All JobsIT Support Tech 1
Requisition ID req38307
Working Title IT Support Tech 1
Position Grade 09
Position Summary
The UNM IT Service Desk plays a vital role in providing high-quality customer service and support to the University of New Mexico community, including students, staff, faculty, retirees, and affiliates. This entry-level position is designed for individuals looking to start their career in IT support, with a primary focus on phone-based assistance and self-service support.
UNM IT is a critical area that maintains operations during some periods of University closures such as winter break, inclement weather days, and other unexpected closures.
Key Responsibilities:
- Serve as the initial point of contact for IT Service Desk inquiries, handling phone, self-service, and in-person support requests.
- Assist in the resolution of complex issues and escalate concerns as necessary, ensuring efficient and timely solutions.
- Participate in IT Service Desk projects aimed at enhancing support processes and improving service delivery.
- Support the functionality and administration of IT Service Management (ITSM) tools, including user training and troubleshooting.
- Collaborate with IT teams to ensure seamless coordination of IT services and provide expert support within the Service Desk.
- Work as part of a team of Subject Matter Experts (SMEs) responsible for Tier 2 support, including advanced troubleshooting, customer support testing, and knowledge development.
- Contribute to internal training efforts and assist with the creation of resources that enhance the effectiveness of the Service Desk.
See the Position Description for additional information.
Conditions of Employment
- Specialty licensure/certification may be required, as specified by the department.
- Successful candidate may be subject to a criminal background check prior to starting work.
Minimum Qualifications
High school diploma or GED; at least 6 months of experience directly related to the duties and responsibilities specified.
Higher education and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year for year basis.
Preferred Qualifications
- Experience delivering exceptional customer service in a technical support or service desk environment.
- Experience with Incident Management and IT Service Management (ITSM) tools such as Cherwell, ServiceNow, or similar.
- Excellent written and verbal communication skills, including experience writing clear, user-friendly documentation.
- Experience collaborating with technical teams to resolve issues and improve service delivery.
- ITIL or HDI certification (or equivalent experience) preferred.
- Demonstrated ability to manage multiple priorities while maintaining accuracy and professionalism.
Additional Requirements
Applications need to include a complete professional work history with dates and hours worked.
Campus Main - Albuquerque, NM
Department IT Customer Service (319A)
Employment Type Staff
Staff Type Regular - Full-Time
Status Non-Exempt
Pay Hourly: $19.00 - $24.77
Benefits Eligible This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for more information.
ERB Statement As a condition of employment, eligible employees working greater than .25 FTE as determined by the New Mexico Education Retirement Act must make mandatory retirement contributions. For more information, review the Benefits Eligibility at a Glance grid.
Background Check Required Yes
For Best Consideration Date 11/9/2026
Eligible for Hiring Incentive
Eligible for Remote Work Yes
Eligible for Remote Work Statement This position is open to hybrid remote work, an arrangement that allows an employee to work on a part-time basis at an alternate location other than a UNM worksite.
Application Instructions
Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, please visit UNMJobs to submit an application.
Include Resume/UNMJobs application and Cover Letter. Applicants submitting incomplete application packages may not be considered for interview.
Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.
The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.
The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.
IT Support Tech 1
Requisition ID req38307
Working Title IT Support Tech 1
Position Grade 09
Position Summary
The UNM IT Service Desk plays a vital role in providing high-quality customer service and support to the University of New Mexico community, including students, staff, faculty, retirees, and affiliates. This entry-level position is designed for individuals looking to start their career in IT support, with a primary focus on phone-based assistance and self-service support.
UNM IT is a critical area that maintains operations during some periods of University closures such as winter break, inclement weather days, and other unexpected closures.
Key Responsibilities:
- Serve as the initial point of contact for IT Service Desk inquiries, handling phone, self-service, and in-person support requests.
- Assist in the resolution of complex issues and escalate concerns as necessary, ensuring efficient and timely solutions.
- Participate in IT Service Desk projects aimed at enhancing support processes and improving service delivery.
- Support the functionality and administration of IT Service Management (ITSM) tools, including user training and troubleshooting.
- Collaborate with IT teams to ensure seamless coordination of IT services and provide expert support within the Service Desk.
- Work as part of a team of Subject Matter Experts (SMEs) responsible for Tier 2 support, including advanced troubleshooting, customer support testing, and knowledge development.
- Contribute to internal training efforts and assist with the creation of resources that enhance the effectiveness of the Service Desk.
See the Position Description for additional information.
Conditions of Employment
- Specialty licensure/certification may be required, as specified by the department.
- Successful candidate may be subject to a criminal background check prior to starting work.
Minimum Qualifications
High school diploma or GED; at least 6 months of experience directly related to the duties and responsibilities specified.
Higher education and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year for year basis.
Preferred Qualifications
- Experience delivering exceptional customer service in a technical support or service desk environment.
- Experience with Incident Management and IT Service Management (ITSM) tools such as Cherwell, ServiceNow, or similar.
- Excellent written and verbal communication skills, including experience writing clear, user-friendly documentation.
- Experience collaborating with technical teams to resolve issues and improve service delivery.
- ITIL or HDI certification (or equivalent experience) preferred.
- Demonstrated ability to manage multiple priorities while maintaining accuracy and professionalism.
Additional Requirements
Applications need to include a complete professional work history with dates and hours worked.
Campus Main - Albuquerque, NM
Department IT Customer Service (319A)
Employment Type Staff
Staff Type Regular - Full-Time
Status Non-Exempt
Pay Hourly: $19.00 - $24.77
Benefits Eligible This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the Benefits home page for more information.
ERB Statement As a condition of employment, eligible employees working greater than .25 FTE as determined by the New Mexico Education Retirement Act must make mandatory retirement contributions. For more information, review the Benefits Eligibility at a Glance grid.
Background Check Required Yes
For Best Consideration Date 11/9/2026
Eligible for Hiring Incentive
Eligible for Remote Work Yes
Eligible for Remote Work Statement This position is open to hybrid remote work, an arrangement that allows an employee to work on a part-time basis at an alternate location other than a UNM worksite.
Application Instructions
Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, please visit UNMJobs to submit an application.
Include Resume/UNMJobs application and Cover Letter. Applicants submitting incomplete application packages may not be considered for interview.
Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.
The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.
The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.
IT Support Job Roles in New Mexico
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Search IT Support Jobs in New MexicoIT Support Jobs in New Mexico: Frequently Asked Questions
Which companies sponsor visas for IT support roles in New Mexico?
The most consistent sponsors for IT support positions in New Mexico are federal contractors and technology service providers. Sandia National Laboratories, Leidos, SAIC, and Intel (which operates a large facility in Rio Rancho) have documented H-1B sponsorship histories for technical support roles. The University of New Mexico and state government agencies also occasionally sponsor IT support staff, though less frequently than private contractors.
Which visa types are most common for IT support roles in New Mexico?
The H-1B is the most common visa for IT support professionals in New Mexico, particularly for roles requiring a bachelor's degree in computer science, information systems, or a related field. Some positions at defense contractors may also use the TN visa for Canadian and Mexican nationals. IT support roles that involve general help desk work without a required specialized degree can face H-1B specialty occupation scrutiny, so the specific job duties matter.
Which cities in New Mexico have the most IT support sponsorship jobs?
Albuquerque accounts for the majority of IT support sponsorship opportunities in New Mexico, driven by its concentration of federal contractors, technology firms, and the University of New Mexico. Rio Rancho, just northwest of Albuquerque, is notable for Intel's manufacturing and IT operations. Santa Fe has a smaller but active market through state government agencies and healthcare organizations. Other cities in New Mexico see limited sponsorship activity for IT support roles.
How to find it support visa sponsorship jobs in New Mexico?
Migrate Mate filters job listings specifically by visa sponsorship availability, so you can search IT support roles in New Mexico without sorting through positions that don't sponsor. On Migrate Mate, you can narrow results by state and role type to focus on employers in Albuquerque, Rio Rancho, and Santa Fe that have active sponsorship programs. This is more efficient than broad job searches that rarely surface sponsorship information upfront.
Are there any New Mexico-specific considerations for IT support visa sponsorship?
New Mexico's IT job market is heavily shaped by its federal and defense contractor sector, which introduces security clearance requirements at many employers. Some positions at Sandia National Laboratories and similar contractors require U.S. citizenship or permanent residency for clearance eligibility, which can limit visa sponsorship options even when the employer otherwise sponsors. University of New Mexico's technology programs also supply local talent, so sponsored roles tend to require more specialized skills than general help desk work.
What is the prevailing wage for sponsored it support jobs in New Mexico?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.