IT Support Visa Sponsorship Jobs in Massachusetts
Massachusetts is a strong market for IT support visa sponsorship, with major employers like Massachusetts General Hospital, MIT, Harvard University, and Raytheon Technologies regularly hiring internationally. Boston and Cambridge anchor most opportunities, though the Route 128 technology corridor and Springfield's growing healthcare IT sector also generate consistent demand for sponsored IT support professionals.
Find IT Support JobsOverview
Showing 5 of 101+ IT Support Jobs in Massachusetts with Visa Sponsorship
See all 101+ IT Support Jobs in Massachusetts with Visa Sponsorship
Sign up for free to unlock all listings, filter by visa type, and get alerts for new IT Support Jobs in Massachusetts with Visa Sponsorship.
Get Access To All JobsINTRODUCTION
Applause is raising the bar for digital quality and employee experience. Recognized as a Top Workplace, Applause provides award-winning software testing and UX research solutions to top brands. Our fully managed services leverage a global team and the world's largest independent testing community. We improve digital experiences for global innovators like Google, Microsoft, PayPal, Starbucks, Vodafone, and BMW.
ROLE AND RESPONSIBILITIES
Reporting to the Service Desk Manager, the IT Support Engineer I will assist with day-to-day Service Desk operations including resolving support requests, imaging workstations, and provisioning and training new users. Additionally, they may be called to assist the IT Operations Team with other projects as time permits.
Key Responsibilities:
- Coordinate imaging and shipping of laptops to new hires
- Manage laptop inventory to ensure devices are on hand for upcoming needs
- Assist with troubleshooting efforts for computer hardware and software
- Help fulfill support requests from a wide variety of issues
- Desktop installation and support for Windows 11 and Mac OS corporate users
- Assist with on-boarding of new users, including account provisioning and training
- Work closely with the other IT team staff to effectively communicate issues and recommendations
- Participate in an on-call rotation to provide 24x7 emergency coverage
- Typically, 2 days in office each week for on-site support and coverage
- Occasional work outside normal working hours for special projects or critical incidents
BASIC QUALIFICATIONS
- Experience: 2+ years of experience in an IT support role
- Technical Skills:
- Technical knowledge of Windows 10 and 11 workstation operating systems
- Working knowledge of Mac OS
- A working understanding of computer networking
- Experience with MS Office products (Word, Excel, Outlook)
- Background in supporting a mixed environment of Windows and Mac end user devices
- Soft Skills:
- Excellent communication and interpersonal skills, with the ability to articulate complex technical concepts to a non-technical audience
- Strong analytical and problem-solving abilities
- Ability to work independently and as part of a team
PREFERRED QUALIFICATIONS
Knowledge of the following is a plus:
- VMware, IPSec VPNs, SSL VPN, RADIUS, 802.11x, Active Directory, Linux OS, Mac OS X Server, Google Apps, Windows Server (2012, 2016, 2019), Cisco IOS, Powershell, JAMF Pro
WHY APPLAUSE?
We’re proud to cultivate an inspiring, engaging employee culture that’s consistently reflected in high employee retention rates and satisfaction. Our talented team – known as Applause Nation – is set up for success with the latest collaboration and learning tools, opportunities for career advancement, and more.
- We have a flexible work environment with top talent from across the globe
- Collaborate with an international team of 450+ passionate, talented co-workers
- Expand your portfolio with exciting, hands-on projects providing exposure to well-known, global brands
- Learn and grow through structured onboarding, in-house knowledge sessions and access to thousands of virtual courses available on demand
- Incorporate AI and other exciting technologies into your work, to help you prioritize and boost productivity
- Experience a supportive culture that emphasizes teamwork, innovation and transparency
- Share your voice! Contribute and integrate creative and innovative ideas across roles and departments
APPLAUSE CORE VALUES
As a global employee community, we strive to uphold the following core values, which are critical to business success and how we measure individual and team performance. Do you share our core values?
- Be Accountable: You love to take ownership, and hold yourself and others accountable to increase empowerment and success.
- Celebrate Authenticity: You love bringing your true self to work and creating genuine and trustful relationships within a diverse environment.
- In It Together: You have a team-first mindset and love collaborating with your peers.
- Create Value for Our Customers: You love delivering meaningful business impact and being a release partner for all aspects of digital quality.
- Crush Your Goals: You always strive for excellence and constantly seek ways to be better, more effective and more efficient.
COMPENSATION
Beyond Applause’s award-winning culture, our employee-centric benefits and competitive compensation strategy are designed to support your physical and mental well-being, promote work-life balance, and fuel your professional growth.
The salary range for this position is $55,000 - $65,000
ACCOMMODATIONS
Applause is a place where everyone belongs and where we believe everyone deserves the exceptional. We continue to celebrate diversity and are committed to creating an inclusive, equitable environment for our employees. If you believe you require a reasonable accommodation under any of the legally protected characteristics, please click here to complete an accommodation request. Please note, Applause will only review requests for applications that have been submitted. We will review your qualifications and follow up with you regarding your request if your qualifications meet our current needs.
INTRODUCTION
Applause is raising the bar for digital quality and employee experience. Recognized as a Top Workplace, Applause provides award-winning software testing and UX research solutions to top brands. Our fully managed services leverage a global team and the world's largest independent testing community. We improve digital experiences for global innovators like Google, Microsoft, PayPal, Starbucks, Vodafone, and BMW.
ROLE AND RESPONSIBILITIES
Reporting to the Service Desk Manager, the IT Support Engineer I will assist with day-to-day Service Desk operations including resolving support requests, imaging workstations, and provisioning and training new users. Additionally, they may be called to assist the IT Operations Team with other projects as time permits.
Key Responsibilities:
- Coordinate imaging and shipping of laptops to new hires
- Manage laptop inventory to ensure devices are on hand for upcoming needs
- Assist with troubleshooting efforts for computer hardware and software
- Help fulfill support requests from a wide variety of issues
- Desktop installation and support for Windows 11 and Mac OS corporate users
- Assist with on-boarding of new users, including account provisioning and training
- Work closely with the other IT team staff to effectively communicate issues and recommendations
- Participate in an on-call rotation to provide 24x7 emergency coverage
- Typically, 2 days in office each week for on-site support and coverage
- Occasional work outside normal working hours for special projects or critical incidents
BASIC QUALIFICATIONS
- Experience: 2+ years of experience in an IT support role
- Technical Skills:
- Technical knowledge of Windows 10 and 11 workstation operating systems
- Working knowledge of Mac OS
- A working understanding of computer networking
- Experience with MS Office products (Word, Excel, Outlook)
- Background in supporting a mixed environment of Windows and Mac end user devices
- Soft Skills:
- Excellent communication and interpersonal skills, with the ability to articulate complex technical concepts to a non-technical audience
- Strong analytical and problem-solving abilities
- Ability to work independently and as part of a team
PREFERRED QUALIFICATIONS
Knowledge of the following is a plus:
- VMware, IPSec VPNs, SSL VPN, RADIUS, 802.11x, Active Directory, Linux OS, Mac OS X Server, Google Apps, Windows Server (2012, 2016, 2019), Cisco IOS, Powershell, JAMF Pro
WHY APPLAUSE?
We’re proud to cultivate an inspiring, engaging employee culture that’s consistently reflected in high employee retention rates and satisfaction. Our talented team – known as Applause Nation – is set up for success with the latest collaboration and learning tools, opportunities for career advancement, and more.
- We have a flexible work environment with top talent from across the globe
- Collaborate with an international team of 450+ passionate, talented co-workers
- Expand your portfolio with exciting, hands-on projects providing exposure to well-known, global brands
- Learn and grow through structured onboarding, in-house knowledge sessions and access to thousands of virtual courses available on demand
- Incorporate AI and other exciting technologies into your work, to help you prioritize and boost productivity
- Experience a supportive culture that emphasizes teamwork, innovation and transparency
- Share your voice! Contribute and integrate creative and innovative ideas across roles and departments
APPLAUSE CORE VALUES
As a global employee community, we strive to uphold the following core values, which are critical to business success and how we measure individual and team performance. Do you share our core values?
- Be Accountable: You love to take ownership, and hold yourself and others accountable to increase empowerment and success.
- Celebrate Authenticity: You love bringing your true self to work and creating genuine and trustful relationships within a diverse environment.
- In It Together: You have a team-first mindset and love collaborating with your peers.
- Create Value for Our Customers: You love delivering meaningful business impact and being a release partner for all aspects of digital quality.
- Crush Your Goals: You always strive for excellence and constantly seek ways to be better, more effective and more efficient.
COMPENSATION
Beyond Applause’s award-winning culture, our employee-centric benefits and competitive compensation strategy are designed to support your physical and mental well-being, promote work-life balance, and fuel your professional growth.
The salary range for this position is $55,000 - $65,000
ACCOMMODATIONS
Applause is a place where everyone belongs and where we believe everyone deserves the exceptional. We continue to celebrate diversity and are committed to creating an inclusive, equitable environment for our employees. If you believe you require a reasonable accommodation under any of the legally protected characteristics, please click here to complete an accommodation request. Please note, Applause will only review requests for applications that have been submitted. We will review your qualifications and follow up with you regarding your request if your qualifications meet our current needs.
IT Support Job Roles in Massachusetts
See all 101+ IT Support Jobs in Massachusetts
Sign up for free to filter by visa type, set job alerts, and find employers with verified sponsorship history.
Search IT Support Jobs in MassachusettsIT Support Jobs in Massachusetts: Frequently Asked Questions
Which companies sponsor visas for IT support roles in Massachusetts?
Large employers with established immigration programs are your strongest prospects. In Massachusetts, that includes academic medical centers like Mass General Brigham and Boston Children's Hospital, universities such as MIT, Harvard, and Boston University, defense contractors like Raytheon Technologies, and technology firms concentrated in the Boston-Cambridge metro. Larger organizations with dedicated HR and legal infrastructure are significantly more likely to initiate and manage sponsorship than smaller firms.
Which visa types are most common for IT support roles in Massachusetts?
The H-1B visa is the most widely used visa for IT support positions that require a bachelor's degree in a relevant field such as computer science or information systems. Some employers also file under the TN visa for Canadian and Mexican nationals in qualifying technical roles. If you're already studying in Massachusetts, the F-1 OPT period can serve as an initial work authorization bridge before a sponsored petition is filed.
Which cities in Massachusetts have the most IT support sponsorship jobs?
Boston and Cambridge together account for the largest share of sponsored IT support positions in the state, driven by concentrations of universities, hospitals, and technology companies. Waltham and Burlington along the Route 128 corridor are also active hiring areas, particularly for corporate IT support at mid-size and enterprise technology firms. Worcester has a growing presence due to its healthcare and higher education institutions.
How to find it support visa sponsorship jobs in Massachusetts?
Migrate Mate is built specifically for this search. You can filter IT support roles in Massachusetts that are open to visa sponsorship, helping you avoid spending time on listings from employers who won't sponsor. Massachusetts has a high concentration of university and healthcare employers who regularly sponsor, so using Migrate Mate to target those sectors directly saves significant time in your job search.
Are there any state-specific considerations for IT support sponsorship in Massachusetts?
Massachusetts follows federal prevailing wage requirements for H-1B petitions, and the Boston metro area's prevailing wages for IT support roles are set at levels that reflect the region's higher cost of living. Massachusetts is also home to several large university systems that qualify as H-1B cap-exempt employers, meaning they can file petitions year-round outside the annual lottery. This makes academic and affiliated medical institutions particularly accessible targets for international IT support candidates.
What is the prevailing wage for sponsored it support jobs in Massachusetts?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.