IT Support Visa Sponsorship Jobs in Massachusetts
Massachusetts is a strong market for IT support visa sponsorship, with major employers like Massachusetts General Hospital, MIT, Harvard University, and Raytheon Technologies regularly hiring internationally. Boston and Cambridge anchor most opportunities, though the Route 128 technology corridor and Springfield's growing healthcare IT sector also generate consistent demand for sponsored IT support professionals.
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Get Access To All JobsJob Summary:
Responsible for installation, upgrades, troubleshooting and repair of hardware and software on or related to desktop pc’s, printers, pc hardware systems, pc networks, LAN and RF devices. Handles escalated issues from the team and scheduling of work and provides support of manager tasks as needed.
Job Responsibilities:
- Leads installation, upgrades, troubleshooting and repair of hardware and software on or related to desktop pc’s, printers, pc hardware systems, pc networks, LAN and RF devices. Such as:
- Utilizing tracking software to track and monitor the resolution of issues and/or open tickets.
- Supporting area processes and interface requirements.
- Resetting equipment or applying solutions to quickly resolve problems.
- Resolves complex issues. Resolves escalated issues from less experienced support staff.
- Identifies and documents fault patterns over a period of time and involve other engineering or other technical resources in the IT function or the vendor community to develop permanent fixes.
- Accountable for managing and planning of workload within the area of responsibility. Performs audits and reports on task completion and/or non-completion. May put plans in place in order to accomplish non-completed items as efficiently as possible.
- Maintains and troubleshoots proprietary material handling software and systems from vendors as needed.
- Collaborates with customers and advises about technical issues. Answers complex questions regarding PC/printer software/hardware issues, and makes IT recommendations.
- Identifies and determines likely reasons for problematic causes. Prepares accurate documentation and communication to facilitate elimination of problems and to create efficient fixes. Troubleshoots second and third level support for any problems experienced by production equipment. May make decisions on when outside technical help needs to be contacted and called onsite for fixes.
- Partners cross functionally to resolve issues.
- Orders and maintains inventories supply (labels, report/copy paper, toner cartridges, spare cables, networking equipment, legacy equipment, PC peripherals & accessories, etc).
- May lift and transport PC’s, monitors, terminals and printers for deployment as well as repair.
Basic Qualifications
- High School/GED and at least 2 years of experience in an IT customer-facing and/or technical support role.
- Experience with equipment pieces, including printers, terminals, PCs, RF communication hardware, etc.
- Experience with various software, such as Microsoft Windows operating system, MSOffice Suite - Word, Excel, PowerPoint, Internet Explorer.
- Experience following processes, recommending improvements, translating technical terms to non-technical users, solving technical problems and working in a team environment.
- Knowledge of network infrastructure & server hardware/software, such as: Windows Server, Unix/AIX, iSeries/AS400, vSphere/VMWare.
- Hours of support may require weekend, holiday and/or off-hours shift coverage.
- Willing to travel up to 10% of the time for business purposes (within state and out of state).
Preferred Qualifications
- Bachelor’s degree.
- Preferred Certificate in Network Plus, Microsoft, Cisco or CompTIA.
- Experience at a distribution center or manufacturing environment.
- Knowledge of coding and/or programming (such as Visual Basic, HTML, PHP, ASP).
- Experience building and maintaining databases (such as Web, Access and SQL).
- Experience coordinating service requests with appropriate IT team.
- Experience working independently and as part of a cross-functional technical team.
We will consider employment of qualified applicants with arrest and conviction records.
The Salary below is being provided to promote pay transparency and equal employment opportunities at Walgreens. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits.
Salary Range: $15 - $33.65 / Hourly
Job Summary:
Responsible for installation, upgrades, troubleshooting and repair of hardware and software on or related to desktop pc’s, printers, pc hardware systems, pc networks, LAN and RF devices. Handles escalated issues from the team and scheduling of work and provides support of manager tasks as needed.
Job Responsibilities:
- Leads installation, upgrades, troubleshooting and repair of hardware and software on or related to desktop pc’s, printers, pc hardware systems, pc networks, LAN and RF devices. Such as:
- Utilizing tracking software to track and monitor the resolution of issues and/or open tickets.
- Supporting area processes and interface requirements.
- Resetting equipment or applying solutions to quickly resolve problems.
- Resolves complex issues. Resolves escalated issues from less experienced support staff.
- Identifies and documents fault patterns over a period of time and involve other engineering or other technical resources in the IT function or the vendor community to develop permanent fixes.
- Accountable for managing and planning of workload within the area of responsibility. Performs audits and reports on task completion and/or non-completion. May put plans in place in order to accomplish non-completed items as efficiently as possible.
- Maintains and troubleshoots proprietary material handling software and systems from vendors as needed.
- Collaborates with customers and advises about technical issues. Answers complex questions regarding PC/printer software/hardware issues, and makes IT recommendations.
- Identifies and determines likely reasons for problematic causes. Prepares accurate documentation and communication to facilitate elimination of problems and to create efficient fixes. Troubleshoots second and third level support for any problems experienced by production equipment. May make decisions on when outside technical help needs to be contacted and called onsite for fixes.
- Partners cross functionally to resolve issues.
- Orders and maintains inventories supply (labels, report/copy paper, toner cartridges, spare cables, networking equipment, legacy equipment, PC peripherals & accessories, etc).
- May lift and transport PC’s, monitors, terminals and printers for deployment as well as repair.
Basic Qualifications
- High School/GED and at least 2 years of experience in an IT customer-facing and/or technical support role.
- Experience with equipment pieces, including printers, terminals, PCs, RF communication hardware, etc.
- Experience with various software, such as Microsoft Windows operating system, MSOffice Suite - Word, Excel, PowerPoint, Internet Explorer.
- Experience following processes, recommending improvements, translating technical terms to non-technical users, solving technical problems and working in a team environment.
- Knowledge of network infrastructure & server hardware/software, such as: Windows Server, Unix/AIX, iSeries/AS400, vSphere/VMWare.
- Hours of support may require weekend, holiday and/or off-hours shift coverage.
- Willing to travel up to 10% of the time for business purposes (within state and out of state).
Preferred Qualifications
- Bachelor’s degree.
- Preferred Certificate in Network Plus, Microsoft, Cisco or CompTIA.
- Experience at a distribution center or manufacturing environment.
- Knowledge of coding and/or programming (such as Visual Basic, HTML, PHP, ASP).
- Experience building and maintaining databases (such as Web, Access and SQL).
- Experience coordinating service requests with appropriate IT team.
- Experience working independently and as part of a cross-functional technical team.
We will consider employment of qualified applicants with arrest and conviction records.
The Salary below is being provided to promote pay transparency and equal employment opportunities at Walgreens. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits.
Salary Range: $15 - $33.65 / Hourly
IT Support Job Roles in Massachusetts
See all 94+ IT Support Jobs in Massachusetts
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Search IT Support Jobs in MassachusettsIT Support Jobs in Massachusetts: Frequently Asked Questions
Which companies sponsor visas for IT support roles in Massachusetts?
Large employers with established immigration programs are your strongest prospects. In Massachusetts, that includes academic medical centers like Mass General Brigham and Boston Children's Hospital, universities such as MIT, Harvard, and Boston University, defense contractors like Raytheon Technologies, and technology firms concentrated in the Boston-Cambridge metro. Larger organizations with dedicated HR and legal infrastructure are significantly more likely to initiate and manage sponsorship than smaller firms.
Which visa types are most common for IT support roles in Massachusetts?
The H-1B visa is the most widely used visa for IT support positions that require a bachelor's degree in a relevant field such as computer science or information systems. Some employers also file under the TN visa for Canadian and Mexican nationals in qualifying technical roles. If you're already studying in Massachusetts, the F-1 OPT period can serve as an initial work authorization bridge before a sponsored petition is filed.
Which cities in Massachusetts have the most IT support sponsorship jobs?
Boston and Cambridge together account for the largest share of sponsored IT support positions in the state, driven by concentrations of universities, hospitals, and technology companies. Waltham and Burlington along the Route 128 corridor are also active hiring areas, particularly for corporate IT support at mid-size and enterprise technology firms. Worcester has a growing presence due to its healthcare and higher education institutions.
How to find it support visa sponsorship jobs in Massachusetts?
Migrate Mate is built specifically for this search. You can filter IT support roles in Massachusetts that are open to visa sponsorship, helping you avoid spending time on listings from employers who won't sponsor. Massachusetts has a high concentration of university and healthcare employers who regularly sponsor, so using Migrate Mate to target those sectors directly saves significant time in your job search.
Are there any state-specific considerations for IT support sponsorship in Massachusetts?
Massachusetts follows federal prevailing wage requirements for H-1B petitions, and the Boston metro area's prevailing wages for IT support roles are set at levels that reflect the region's higher cost of living. Massachusetts is also home to several large university systems that qualify as H-1B cap-exempt employers, meaning they can file petitions year-round outside the annual lottery. This makes academic and affiliated medical institutions particularly accessible targets for international IT support candidates.
What is the prevailing wage for sponsored it support jobs in Massachusetts?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.