IT Support Visa Sponsorship Jobs in New York
New York is one of the most active states for IT support visa sponsorship, with major employers including JPMorgan Chase, Citigroup, IBM, and Memorial Sloan Kettering concentrated in New York City, Buffalo, and Albany. Financial services, healthcare, and media firms drive consistent demand for IT support professionals across the state.
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Get Access To All JobsAbout AlphaSense
The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us!
About The Team
You’ll join a team operating at the intersection of IT operations and security within a fast-growing, AI-driven organization. The group plays a key role in scaling IT service delivery across a global environment, with a strong focus on efficiency, reliability, and continuous improvement. The team is highly collaborative and built on trust, with a bias toward action and ownership. Members are encouraged to challenge the status quo, contribute ideas, and help shape how systems and processes evolve as the company grows.
About The Role
As an IT Support Analyst II (Level 2), you will handle higher-complexity issues, reduce escalations, and actively improve our knowledge systems. Operating with independence, you are a trusted problem-solver and a critical escalation point for the IT team. Your primary focus will be on advanced troubleshooting and knowledge expansion. In this role, you will work independently on most tickets and make judgment calls within defined standards. You may also lead small projects, such as device refreshes or office setups, ensuring our workforce operates seamlessly.
Who You Are
- Proven experience in an IT Support or Help Desk role, successfully handling complex technical issues.
- Deep knowledge of operating systems, networking fundamentals, and identity management.
- Strong ability to work independently, manage your own time, and make judgment calls within defined IT standards.
- Excellent problem-solving skills with a strong focus on root-cause analysis.
- Strong written and verbal communication skills, especially for creating documentation and mentoring peers.
- Nice to Have:
- Experience leading small IT projects (e.g., office setups, device life cycle management).
- Familiarity with enterprise tooling such as Okta, Google Workspace, Kandji, Microsoft Intune, or similar platforms.
- Scripting or automation experience to assist with IT process improvements.
What You’ll Do
- Advanced Resolution:
- Troubleshoot deeper OS, networking, and identity issues.
- Resolve technical escalations from Level 1 analysts.
- Investigate recurring incidents to identify potential root causes and implement lasting solutions.
- Knowledge Ownership:
- Create new Knowledge Base (KB) articles when solving new or unique problems.
- Identify opportunities for ticket deflection through self-service and improved documentation.
-
Contribute to automation initiatives to streamline repetitive tasks.
-
Service Health Awareness:
- Recognize patterns in the support queue that indicate broader service degradation.
-
Escalate trends proactively (not just individual tickets) to leadership.
-
Mentorship:
- Guide and support Level 1 Analysts through complex technical issues.
- Assist in onboarding and peer coaching for newer team members.
What Success Looks Like
- Sustained high First Contact Resolution (FCR) rate for complex issues.
- Measurable contributions to the Knowledge Base that lead to ticket deflection.
- Successful delivery of small-scale IT projects.
For base compensation, we set standard ranges for all roles based on function and level benchmarked against similar stage growth companies and internal comparables. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors including candidate experience/expertise and may vary from the amounts listed below. You may also be offered equity, and a generous benefits program.
Compensation Range
$60,000—$75,000 USD
AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination. In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.
Recruiting Scams and Fraud
We At AlphaSense Have Been Made Aware Of Fraudulent Job Postings And Individuals Impersonating AlphaSense Recruiters. These Scams May Involve Fake Job Offers, Requests For Sensitive Personal Information, Or Demands For Payment. Please Note
- AlphaSense never asks candidates to pay for job applications, equipment, or training.
- All official communications will come from an @alpha-sense.com email address.
- If you’re unsure about a job posting or recruiter, verify it on our Careers page. If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us.
About AlphaSense
The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us!
About The Team
You’ll join a team operating at the intersection of IT operations and security within a fast-growing, AI-driven organization. The group plays a key role in scaling IT service delivery across a global environment, with a strong focus on efficiency, reliability, and continuous improvement. The team is highly collaborative and built on trust, with a bias toward action and ownership. Members are encouraged to challenge the status quo, contribute ideas, and help shape how systems and processes evolve as the company grows.
About The Role
As an IT Support Analyst II (Level 2), you will handle higher-complexity issues, reduce escalations, and actively improve our knowledge systems. Operating with independence, you are a trusted problem-solver and a critical escalation point for the IT team. Your primary focus will be on advanced troubleshooting and knowledge expansion. In this role, you will work independently on most tickets and make judgment calls within defined standards. You may also lead small projects, such as device refreshes or office setups, ensuring our workforce operates seamlessly.
Who You Are
- Proven experience in an IT Support or Help Desk role, successfully handling complex technical issues.
- Deep knowledge of operating systems, networking fundamentals, and identity management.
- Strong ability to work independently, manage your own time, and make judgment calls within defined IT standards.
- Excellent problem-solving skills with a strong focus on root-cause analysis.
- Strong written and verbal communication skills, especially for creating documentation and mentoring peers.
- Nice to Have:
- Experience leading small IT projects (e.g., office setups, device life cycle management).
- Familiarity with enterprise tooling such as Okta, Google Workspace, Kandji, Microsoft Intune, or similar platforms.
- Scripting or automation experience to assist with IT process improvements.
What You’ll Do
- Advanced Resolution:
- Troubleshoot deeper OS, networking, and identity issues.
- Resolve technical escalations from Level 1 analysts.
- Investigate recurring incidents to identify potential root causes and implement lasting solutions.
- Knowledge Ownership:
- Create new Knowledge Base (KB) articles when solving new or unique problems.
- Identify opportunities for ticket deflection through self-service and improved documentation.
-
Contribute to automation initiatives to streamline repetitive tasks.
-
Service Health Awareness:
- Recognize patterns in the support queue that indicate broader service degradation.
-
Escalate trends proactively (not just individual tickets) to leadership.
-
Mentorship:
- Guide and support Level 1 Analysts through complex technical issues.
- Assist in onboarding and peer coaching for newer team members.
What Success Looks Like
- Sustained high First Contact Resolution (FCR) rate for complex issues.
- Measurable contributions to the Knowledge Base that lead to ticket deflection.
- Successful delivery of small-scale IT projects.
For base compensation, we set standard ranges for all roles based on function and level benchmarked against similar stage growth companies and internal comparables. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors including candidate experience/expertise and may vary from the amounts listed below. You may also be offered equity, and a generous benefits program.
Compensation Range
$60,000—$75,000 USD
AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination. In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.
Recruiting Scams and Fraud
We At AlphaSense Have Been Made Aware Of Fraudulent Job Postings And Individuals Impersonating AlphaSense Recruiters. These Scams May Involve Fake Job Offers, Requests For Sensitive Personal Information, Or Demands For Payment. Please Note
- AlphaSense never asks candidates to pay for job applications, equipment, or training.
- All official communications will come from an @alpha-sense.com email address.
- If you’re unsure about a job posting or recruiter, verify it on our Careers page. If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us.
IT Support Job Roles in New York
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Search IT Support Jobs in New YorkIT Support Jobs in New York: Frequently Asked Questions
Which companies sponsor visas for IT support roles in New York?
Large financial institutions like JPMorgan Chase, Goldman Sachs, and Citigroup are among the most consistent H-1B sponsors for IT support roles in New York. Healthcare systems including NYU Langone and NewYork-Presbyterian also file regularly. Consulting firms such as Infosys, Tata Consultancy Services, and Cognizant have a significant New York presence and frequently sponsor IT support positions.
Which visa types are most common for IT support roles in New York?
The H-1B is the most common visa category for IT support roles in New York, provided the position qualifies as a specialty occupation requiring at least a bachelor's degree in a relevant technical field. Some employers also use the L-1B for intracompany transfers with specialized knowledge. Roles that don't meet the specialty occupation threshold may not qualify for H-1B sponsorship, so the specific job duties and requirements matter significantly.
Which cities in New York have the most IT support sponsorship jobs?
New York City accounts for the overwhelming majority of IT support visa sponsorship activity in the state, driven by its concentration of financial services, media, and enterprise technology firms. Buffalo has a growing employer base in healthcare IT and higher education, with institutions like Kaleida Health and the University at Buffalo sponsoring roles. Albany sees demand from state government contractors and insurance companies.
How to find it support visa sponsorship jobs in New York?
Migrate Mate is the most direct way to find IT support visa sponsorship jobs in New York, with listings filtered specifically to roles where employers have indicated sponsorship availability. Rather than sorting through unfiltered postings, you can browse IT support roles by state and apply your immigration status as a filter. This saves significant time compared to researching each employer's sponsorship history individually.
Are there any New York-specific considerations for IT support visa sponsorship?
New York's Department of Labor prevailing wage requirements apply to H-1B positions, and employers must file a Labor Condition Application certifying the offered compensation meets the prevailing wage for the relevant metropolitan area. New York City, Long Island, and the Hudson Valley each have distinct prevailing wage tiers. The density of large regulated industries like finance and healthcare also means many employers have established immigration support processes and work with immigration counsel regularly.
What is the prevailing wage for sponsored it support jobs in New York?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
See which it support employers are hiring and sponsoring visas in New York right now.
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