Patient Representative Visa Sponsorship Jobs in Pennsylvania
Pennsylvania's patient representative jobs are concentrated in Philadelphia and Pittsburgh, home to major health systems like Penn Medicine, UPMC, and Jefferson Health. These employers regularly hire internationally, particularly for patient advocacy and care coordination roles, and have established visa sponsorship infrastructure to support foreign-trained professionals entering Pennsylvania's healthcare sector.
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Get Access To All JobsINTRODUCTION
UPMC Mercy Vision Institute is hiring a Patient Services Representative to support our busy ophthalmology practice at the Mercy Pavilion, located at 1622 Locust Street, Pittsburgh, PA 15219. This Monday through Friday daylight position offers varying start times based on clinic needs, with office hours typically ranging from 6:45 a.m. to 5:30 p.m. Our high-volume, fast-paced practice serves approximately 250 to 350 patients each day and is seeking a team member who thrives in a dynamic healthcare environment while delivering exceptional customer service and patient care. Responsibilities include patient registration, scheduling, insurance verification, check-in/check-out processes, and supporting efficient clinic operations. Rare travel (5% or less) may be required to satellite locations during exceptional short-staffing situations. If you are organized, adaptable, and enjoy working in a collaborative setting focused on providing an outstanding patient experience, we encourage you to apply.
Responsibilities:
-
Help patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
-
Assist with administrative duties in the office including but not limited to scanning of medical records and faxing.
-
Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference.
-
Schedule or connect patient to resources to schedule for ancillary services at checkout.
-
Understand the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
-
Assist patients in education of financial responsibility and connect them to advocacy resources as needed.
-
Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations.
-
Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries.
-
Promote MyUPMC patient portal and assist patients in registration when applicable.
-
Collect copayments and any other applicable patient payments at the point of service.
-
Provide a warm greeting for all patients.
-
Register patients in Biometrics (fingerprint recognition) program and explain benefits.
-
Confirm and/or update patient registration information at checkout.
-
Appropriately distribute/triage phone calls to other areas and/or clinical providers.
-
Schedule follow-up appointments within the practice at checkout.
BASIC QUALIFICATIONS
Completion of high school graduate or equivalent is required.
PREFERRED QUALIFICATIONS
-
Experience with personal computer based applications, other various office equipment and proficient typing skills are preferred.
-
Two years of experience in a medical/billing/fiscal or customer service function is preferred.
-
Knowledge of medical terminology is preferred.
-
Prior experience with Medipac, Epic, or other health records systems is preferred.
LICENSURE, CERTIFICATIONS, AND CLEARANCES:
Act 34
UPMC is an Equal Opportunity Employer/Disability/Veteran
INTRODUCTION
UPMC Mercy Vision Institute is hiring a Patient Services Representative to support our busy ophthalmology practice at the Mercy Pavilion, located at 1622 Locust Street, Pittsburgh, PA 15219. This Monday through Friday daylight position offers varying start times based on clinic needs, with office hours typically ranging from 6:45 a.m. to 5:30 p.m. Our high-volume, fast-paced practice serves approximately 250 to 350 patients each day and is seeking a team member who thrives in a dynamic healthcare environment while delivering exceptional customer service and patient care. Responsibilities include patient registration, scheduling, insurance verification, check-in/check-out processes, and supporting efficient clinic operations. Rare travel (5% or less) may be required to satellite locations during exceptional short-staffing situations. If you are organized, adaptable, and enjoy working in a collaborative setting focused on providing an outstanding patient experience, we encourage you to apply.
Responsibilities:
-
Help patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
-
Assist with administrative duties in the office including but not limited to scanning of medical records and faxing.
-
Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference.
-
Schedule or connect patient to resources to schedule for ancillary services at checkout.
-
Understand the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
-
Assist patients in education of financial responsibility and connect them to advocacy resources as needed.
-
Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations.
-
Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries.
-
Promote MyUPMC patient portal and assist patients in registration when applicable.
-
Collect copayments and any other applicable patient payments at the point of service.
-
Provide a warm greeting for all patients.
-
Register patients in Biometrics (fingerprint recognition) program and explain benefits.
-
Confirm and/or update patient registration information at checkout.
-
Appropriately distribute/triage phone calls to other areas and/or clinical providers.
-
Schedule follow-up appointments within the practice at checkout.
BASIC QUALIFICATIONS
Completion of high school graduate or equivalent is required.
PREFERRED QUALIFICATIONS
-
Experience with personal computer based applications, other various office equipment and proficient typing skills are preferred.
-
Two years of experience in a medical/billing/fiscal or customer service function is preferred.
-
Knowledge of medical terminology is preferred.
-
Prior experience with Medipac, Epic, or other health records systems is preferred.
LICENSURE, CERTIFICATIONS, AND CLEARANCES:
Act 34
UPMC is an Equal Opportunity Employer/Disability/Veteran
Patient Representative Job Roles in Pennsylvania
See all 83+ Patient Representative Jobs in Pennsylvania
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Search Patient Representative Jobs in PennsylvaniaPatient Representative Jobs in Pennsylvania: Frequently Asked Questions
Which companies sponsor visas for patient representatives in Pennsylvania?
Pennsylvania's largest health systems are the most active sponsors for patient representative roles. Penn Medicine, UPMC, Jefferson Health, Temple Health, and Geisinger have established HR and legal infrastructure to support H-1B visa and other visa petitions. These organizations employ large patient services teams across multiple campuses, which creates more frequent hiring volume and greater willingness to sponsor qualified international candidates than smaller community hospitals.
Which visa types are most common for patient representative roles in Pennsylvania?
The H-1B is the most common visa for patient representative positions, provided the role requires a bachelor's degree in a specific field such as healthcare administration, social work, or a clinical discipline. Some positions may qualify under the TN visa for Canadian and Mexican nationals if the role maps to an eligible TN occupation. J-1 visa exchange visitor status is less common for direct patient advocacy roles but may apply in academic medical center contexts.
Which cities in Pennsylvania have the most patient representative sponsorship jobs?
Philadelphia and Pittsburgh account for the majority of patient representative sponsorship opportunities in Pennsylvania. Philadelphia's dense concentration of academic medical centers, including Penn Medicine and Jefferson Health, generates consistent hiring demand. Pittsburgh's market is anchored by UPMC, one of the largest health systems in the country. Hershey and Allentown have a smaller but notable presence through Penn State Health and Lehigh Valley Health Network, respectively.
How to find patient representative visa sponsorship jobs in Pennsylvania?
Migrate Mate is built specifically for international job seekers looking for visa sponsorship roles in the United States. You can filter by state and job category to surface patient representative positions in Pennsylvania where employers have a documented history of sponsoring work visas. This is more efficient than searching broadly, since Migrate Mate surfaces roles from health systems like UPMC and Penn Medicine that actively hire international candidates for patient-facing positions.
Are there state-specific considerations for patient representatives seeking sponsorship in Pennsylvania?
Pennsylvania's healthcare industry is one of the largest in the Mid-Atlantic region, which supports a higher volume of international hiring relative to smaller states. Patient representative roles at Pennsylvania's academic medical centers often sit within departments that already process visa petitions for clinical and research staff, making sponsorship more administratively feasible. Employers must comply with Department of Labor prevailing wage requirements when sponsoring H-1B workers, which are benchmarked to regional wage data for the Philadelphia and Pittsburgh metropolitan areas.
What is the prevailing wage for sponsored patient representative jobs in Pennsylvania?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.