Patient Representative Visa Sponsorship Jobs in Texas
Texas is one of the largest markets for patient representative jobs in the U.S., driven by major health systems like UT Southwestern Medical Center, Houston Methodist, Baylor Scott & White Health, and MD Anderson Cancer Center. Roles are concentrated in Houston, Dallas-Fort Worth, San Antonio, and Austin, with visa sponsorship available at larger hospital networks and academic medical centers.
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Get Access To All JobsINTRODUCTION
UTHealth Houston is hiring for a Patient Access Center Rep II role that involves collecting patient information through a phone system. Key tasks include supporting patients by gathering their details, scheduling appointments, and addressing their concerns. You'll use MS Office to schedule, document patient communications, and provide customer service. The role also includes correcting insurance codes, maintaining high-quality standards, ensuring HIPAA compliance, handling inquiries, reviewing correspondence, and performing quality assurance tasks as needed. Training is 8-12 weeks in the office, depending on performance. Bilingual (English/Spanish) highly preferred.
- Department: Revenue Cycle
- Status: Full-time
- Location: Remote (Mandatory training is 8-12 weeks in the office, depending on performance.@ 1851 Crosspoint Avenue, Houston, 77054)
- Must live in Texas (TX) We DO NOT provide lodging or mileage reimbursement for training, mandatory meetings, etc.
What we do here changes the world. UTHealth Houston is Texas’ resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That’s where you come in.
Once you join us you won't want to leave. It’s because we reward our team for the excellent service they provide. Our total rewards package includes the benefits you’d expect from a top healthcare organization (benefits, insurance, etc.), plus:
- 100% paid medical premiums for our full-time employees
- Generous time off (holidays, preventative leave day, both vacation and sick time – all of which equates to around 37-38 days per year)
- The longer you stay, the more vacation you’ll accrue!
- Longevity Pay (Monthly payments after two years of service)
- Build your future with our awesome retirement/pension plan!
We take care of our employees! As a world-renowned institution, our employees’ wellbeing is important to us. We offer work/life services such as...
- Free financial and legal counseling
- Free mental health counseling services
- Gym membership discounts and access to wellness programs
- Other employee discounts including entertainment, car rentals, cell phones, etc.
- Resources for child and elder care
- Plus many more!
Position Summary
Responsible for accurate and timely collection of patient information via an Automated Call Distribution (ACD) phone environment.
POSITION KEY ACCOUNTABILITIES
- Provides inbound call support for patients that includes obtaining caller demographics, insurance information, and scheduling appointments.
- Responsible for navigating MS Office documents in order to obtain information in a scheduling environment.
- Addresses patient concerns within duration of initial call or escalates to Team Lead if necessary.
- Documents patient communications accurately and provides customer service to both patients and UTP clinic locations based on protocols set for each clinic, and follows up as required.
- May identify corrections to insurance plan codes, and works with PAC leadership to update systems, and protocol manuals as needed.
- Maintains a 95% or higher QA score per departmental QA process.
- Responsible for complying with all policies and procedures regarding HIPAA compliance.
- Identifies and handles a variety of routine to complex customer or prospect inquiries or requests.
- Reviews incoming correspondence and promptly takes appropriate action.
- Performs QA as assigned by Team Lead or direct supervisor.
- Performs other duties as assigned.
CERTIFICATION/SKILLS
- None
MINIMUM EDUCATION
High School Diploma or equivalent required. Graduate from a vocational business school with a minor in a job related field preferred.
MINIMUM EXPERIENCE
1 year of hospitality and/or hospital/medical front office, patient access experience required.
Experience within a call center environment preferred. May substitute required experience with equivalent years of education beyond the minimum education requirement.
Physical Requirements
Exerts up to 20 pounds of force occasionally and/or up to 10 pounds frequently and/or a negligible amount constantly to move objects.
SECURITY SENSITIVE
This position is a security-sensitive position pursuant to Texas Education Code §51.215 and Texas Government Code §411.094. To the extent that a position requires the holder to research, work on, or have access to critical infrastructure as defined in Texas Business and Commerce Code §117.001(2), the ability to maintain the security or integrity of the infrastructure is a minimum qualification to be hired for and to continue to be employed in that position. Personnel in such positions, and similarly situated state contractors, will be routinely reviewed to determine whether things such as criminal history or continuous connections to the government or political apparatus of a foreign adversary might prevent the applicant, employee, or contractor from being able to maintain the security or integrity of the infrastructure. A foreign adversary is a nation listed in 15 C.F.R. §791.4.
RESIDENCY REQUIREMENT
Employees must permanently reside and work in the State of Texas.
INTRODUCTION
UTHealth Houston is hiring for a Patient Access Center Rep II role that involves collecting patient information through a phone system. Key tasks include supporting patients by gathering their details, scheduling appointments, and addressing their concerns. You'll use MS Office to schedule, document patient communications, and provide customer service. The role also includes correcting insurance codes, maintaining high-quality standards, ensuring HIPAA compliance, handling inquiries, reviewing correspondence, and performing quality assurance tasks as needed. Training is 8-12 weeks in the office, depending on performance. Bilingual (English/Spanish) highly preferred.
- Department: Revenue Cycle
- Status: Full-time
- Location: Remote (Mandatory training is 8-12 weeks in the office, depending on performance.@ 1851 Crosspoint Avenue, Houston, 77054)
- Must live in Texas (TX) We DO NOT provide lodging or mileage reimbursement for training, mandatory meetings, etc.
What we do here changes the world. UTHealth Houston is Texas’ resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That’s where you come in.
Once you join us you won't want to leave. It’s because we reward our team for the excellent service they provide. Our total rewards package includes the benefits you’d expect from a top healthcare organization (benefits, insurance, etc.), plus:
- 100% paid medical premiums for our full-time employees
- Generous time off (holidays, preventative leave day, both vacation and sick time – all of which equates to around 37-38 days per year)
- The longer you stay, the more vacation you’ll accrue!
- Longevity Pay (Monthly payments after two years of service)
- Build your future with our awesome retirement/pension plan!
We take care of our employees! As a world-renowned institution, our employees’ wellbeing is important to us. We offer work/life services such as...
- Free financial and legal counseling
- Free mental health counseling services
- Gym membership discounts and access to wellness programs
- Other employee discounts including entertainment, car rentals, cell phones, etc.
- Resources for child and elder care
- Plus many more!
Position Summary
Responsible for accurate and timely collection of patient information via an Automated Call Distribution (ACD) phone environment.
POSITION KEY ACCOUNTABILITIES
- Provides inbound call support for patients that includes obtaining caller demographics, insurance information, and scheduling appointments.
- Responsible for navigating MS Office documents in order to obtain information in a scheduling environment.
- Addresses patient concerns within duration of initial call or escalates to Team Lead if necessary.
- Documents patient communications accurately and provides customer service to both patients and UTP clinic locations based on protocols set for each clinic, and follows up as required.
- May identify corrections to insurance plan codes, and works with PAC leadership to update systems, and protocol manuals as needed.
- Maintains a 95% or higher QA score per departmental QA process.
- Responsible for complying with all policies and procedures regarding HIPAA compliance.
- Identifies and handles a variety of routine to complex customer or prospect inquiries or requests.
- Reviews incoming correspondence and promptly takes appropriate action.
- Performs QA as assigned by Team Lead or direct supervisor.
- Performs other duties as assigned.
CERTIFICATION/SKILLS
- None
MINIMUM EDUCATION
High School Diploma or equivalent required. Graduate from a vocational business school with a minor in a job related field preferred.
MINIMUM EXPERIENCE
1 year of hospitality and/or hospital/medical front office, patient access experience required.
Experience within a call center environment preferred. May substitute required experience with equivalent years of education beyond the minimum education requirement.
Physical Requirements
Exerts up to 20 pounds of force occasionally and/or up to 10 pounds frequently and/or a negligible amount constantly to move objects.
SECURITY SENSITIVE
This position is a security-sensitive position pursuant to Texas Education Code §51.215 and Texas Government Code §411.094. To the extent that a position requires the holder to research, work on, or have access to critical infrastructure as defined in Texas Business and Commerce Code §117.001(2), the ability to maintain the security or integrity of the infrastructure is a minimum qualification to be hired for and to continue to be employed in that position. Personnel in such positions, and similarly situated state contractors, will be routinely reviewed to determine whether things such as criminal history or continuous connections to the government or political apparatus of a foreign adversary might prevent the applicant, employee, or contractor from being able to maintain the security or integrity of the infrastructure. A foreign adversary is a nation listed in 15 C.F.R. §791.4.
RESIDENCY REQUIREMENT
Employees must permanently reside and work in the State of Texas.
Patient Representative Job Roles in Texas
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Search Patient Representative Jobs in TexasPatient Representative Jobs in Texas: Frequently Asked Questions
Which companies sponsor visas for patient representatives in Texas?
Large hospital systems and academic medical centers are the most consistent sponsors in Texas. Organizations like UT Southwestern Medical Center, Houston Methodist, Baylor Scott & White Health, MD Anderson Cancer Center, and Texas Health Resources have histories of filing H-1B visa petitions for healthcare support roles. Smaller community hospitals and private practices sponsor far less frequently, so targeting major health networks gives you the strongest footing.
Which visa types are most common for patient representative roles in Texas?
The H-1B is the most common visa for patient representative positions, provided the role requires at least a bachelor's degree in a related field such as healthcare administration, communications, or social work. Some candidates with clinical backgrounds may also qualify under TN visa status if they are Canadian or Mexican nationals and the role maps to an eligible TN occupation. Each case depends heavily on how the employer defines the position's requirements.
Which cities in Texas have the most patient representative sponsorship jobs?
Houston leads the state, anchored by the Texas Medical Center, the largest medical complex in the world, which houses dozens of major institutions. Dallas-Fort Worth follows closely, with Baylor Scott & White Health and UT Southwestern driving demand. San Antonio has a growing healthcare sector around University Health and Methodist Healthcare. Austin is smaller in this category but expanding as major health systems open facilities there.
How to find patient representative visa sponsorship jobs in Texas?
Migrate Mate is built specifically for international candidates and filters patient representative roles in Texas by visa sponsorship eligibility, saving you from manually screening hundreds of listings. You can narrow results to Texas-based employers with sponsorship histories, which is especially useful given how much hiring in this role is concentrated in large health systems. Migrate Mate surfaces opportunities at the organizations most likely to support your visa process.
Are there any state-specific considerations for patient representative roles in Texas?
Texas has no state income tax, which affects compensation structuring but does not change federal prevailing wage obligations employers must meet for H-1B sponsorship. The state's large uninsured and underinsured population drives steady demand for patient advocates and representatives, particularly in safety-net hospitals and federally qualified health centers. Bilingual Spanish-English candidates have a meaningful advantage in Houston, San Antonio, and the Rio Grande Valley region.
What is the prevailing wage for sponsored patient representative jobs in Texas?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.