Support Associate Visa Sponsorship Jobs in Pennsylvania
Pennsylvania's support associate roles span healthcare systems like UPMC and Penn Medicine, financial services firms in Philadelphia, and tech operations in Pittsburgh. Employers across these sectors have sponsored work visas for qualified support professionals. Philadelphia and Pittsburgh concentrate the most opportunities, with growing demand in suburban corridors around King of Prussia and Malvern.
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Get Access To All JobsINTRODUCTION
Being on medication is tough enough. We want to make getting it the easy part. Getting prescriptions to patients has become increasingly complex. When things get messy along the prescription journey, pharmaceutical manufacturers rely on us to untangle the process and create a clear path—allowing patients to build trusting relationships with their medication brands.
We’re not only committed to taking the pain out of the prescription process, but we’re also devoted to bringing the brightest minds together under one roof. We bring together diverse voices—engineers, pharmacists, customer service veterans, developers, program strategists and more—all with one vision. Each perspective and experience makes ConnectiveRx better than the sum of its parts.
The IT Support Associate works on the Infrastructure Operations team within IT Infrastructure. This position is primarily a hands-on role that will install, troubleshoot, and repair computer systems, hardware, off-the-shelf (OTS) software, and computer peripherals. This person’s primary responsibilities include user on-boarding and off-boarding, resolving general technology problems, and ensuring the correct operation of company workstations. This person will maintain proper documentation of all equipment and procedures and log all work within the company’s incident and problem management system. This position must work closely with business users, Application Development personnel, and peers in IT Infrastructure to support ConnectiveRx business operations.
Responsibilities
- Perform desktop support, i.e., hardware, software, network, printers, scanners, and audio-visual (A/V) equipment, for all internal users, both on-site and remote.
- Perform On-Boarding & Off-Boarding of all personnel concerning deploying & recovering laptops and supporting IT peripheral equipment.
- Image, configure, and deploy Windows 11 workstations.
- Troubleshoot Microsoft Office 365, Adobe Acrobat, Call Center software Five9, and other proprietary software as needed.
- Proactively troubleshoot production issues as needed and identify and capture root causes, action items, and lessons learned after all incidents and infrastructure events.
- Enforce company security procedures and policies by ensuring all workstations meet security guidelines.
- Work to meet all Service Level Agreements (SLAs) for production systems.
- Assist the extended IT Infrastructure Team as needed.
BASIC QUALIFICATIONS
- 0 to 2 years supporting IT Infrastructure functions.
- Windows 11 workstations, printers, and basic networking.
- Healthcare IT Infrastructure and HIPAA compliance experience a plus.
- Solid understanding of desktop systems and OTS applications.
- Excellent hardware skills with an understanding of Dell & Lenovo laptops, peripheral equipment, printers, basic networking, and other competencies to resolve issues promptly.
- Support of Apple Macs and mobile devices in a corporate environment is a plus.
- Excellent customer service skills.
- Ability to troubleshoot and fix Tier 1 & 2 IT-related issues.
- Excellent knowledge of Windows 11, Active Directory, Group Policy, DNS, and DHCP.
- Good knowledge of cloud-based infrastructure support tools and technology.
- Strong written & verbal communication; attention to detail; strong organization skills; ability to manage multiple priorities well; calm under pressure; ability to provide support outside of regular business hours as needed.
Education
Bachelor’s degree or higher in Computer Science or Engineering. MCSA, A+, Net+ certifications preferred.
COMPENSATION & BENEFITS
Compensation for this role varies based on factors such as location, relevant skills, experience, and capabilities.
Employees at ConnectiveRx can enroll in comprehensive benefit plans, including medical, dental, vision, life, and disability insurance. The company retains the right to update or modify health, welfare, and other fringe benefit policies. Employees may also participate in the company's 401(k) plan.
TIME-OFF & HOLIDAYS
ConnectiveRx provides paid time off (PTO) to non-exempt employees for vacations and personal leave. For sick leave, eligible non-exempt employees receive Sick Time Off (STO) in accordance with company policy. PTO and STO are prorated during the first year of service. Employees also receive eight standard company holidays and three floating holidays annually, with floating holidays prorated in the first year.
The company is committed to maintaining competitive benefits and reserves the right to adjust employee offerings, including PTO, STO, and holiday policies, in compliance with applicable laws and regulations.
POSTED SALARY RANGE
USD $23.50 - USD $28.95 /Hr.
INTRODUCTION
Being on medication is tough enough. We want to make getting it the easy part. Getting prescriptions to patients has become increasingly complex. When things get messy along the prescription journey, pharmaceutical manufacturers rely on us to untangle the process and create a clear path—allowing patients to build trusting relationships with their medication brands.
We’re not only committed to taking the pain out of the prescription process, but we’re also devoted to bringing the brightest minds together under one roof. We bring together diverse voices—engineers, pharmacists, customer service veterans, developers, program strategists and more—all with one vision. Each perspective and experience makes ConnectiveRx better than the sum of its parts.
The IT Support Associate works on the Infrastructure Operations team within IT Infrastructure. This position is primarily a hands-on role that will install, troubleshoot, and repair computer systems, hardware, off-the-shelf (OTS) software, and computer peripherals. This person’s primary responsibilities include user on-boarding and off-boarding, resolving general technology problems, and ensuring the correct operation of company workstations. This person will maintain proper documentation of all equipment and procedures and log all work within the company’s incident and problem management system. This position must work closely with business users, Application Development personnel, and peers in IT Infrastructure to support ConnectiveRx business operations.
Responsibilities
- Perform desktop support, i.e., hardware, software, network, printers, scanners, and audio-visual (A/V) equipment, for all internal users, both on-site and remote.
- Perform On-Boarding & Off-Boarding of all personnel concerning deploying & recovering laptops and supporting IT peripheral equipment.
- Image, configure, and deploy Windows 11 workstations.
- Troubleshoot Microsoft Office 365, Adobe Acrobat, Call Center software Five9, and other proprietary software as needed.
- Proactively troubleshoot production issues as needed and identify and capture root causes, action items, and lessons learned after all incidents and infrastructure events.
- Enforce company security procedures and policies by ensuring all workstations meet security guidelines.
- Work to meet all Service Level Agreements (SLAs) for production systems.
- Assist the extended IT Infrastructure Team as needed.
BASIC QUALIFICATIONS
- 0 to 2 years supporting IT Infrastructure functions.
- Windows 11 workstations, printers, and basic networking.
- Healthcare IT Infrastructure and HIPAA compliance experience a plus.
- Solid understanding of desktop systems and OTS applications.
- Excellent hardware skills with an understanding of Dell & Lenovo laptops, peripheral equipment, printers, basic networking, and other competencies to resolve issues promptly.
- Support of Apple Macs and mobile devices in a corporate environment is a plus.
- Excellent customer service skills.
- Ability to troubleshoot and fix Tier 1 & 2 IT-related issues.
- Excellent knowledge of Windows 11, Active Directory, Group Policy, DNS, and DHCP.
- Good knowledge of cloud-based infrastructure support tools and technology.
- Strong written & verbal communication; attention to detail; strong organization skills; ability to manage multiple priorities well; calm under pressure; ability to provide support outside of regular business hours as needed.
Education
Bachelor’s degree or higher in Computer Science or Engineering. MCSA, A+, Net+ certifications preferred.
COMPENSATION & BENEFITS
Compensation for this role varies based on factors such as location, relevant skills, experience, and capabilities.
Employees at ConnectiveRx can enroll in comprehensive benefit plans, including medical, dental, vision, life, and disability insurance. The company retains the right to update or modify health, welfare, and other fringe benefit policies. Employees may also participate in the company's 401(k) plan.
TIME-OFF & HOLIDAYS
ConnectiveRx provides paid time off (PTO) to non-exempt employees for vacations and personal leave. For sick leave, eligible non-exempt employees receive Sick Time Off (STO) in accordance with company policy. PTO and STO are prorated during the first year of service. Employees also receive eight standard company holidays and three floating holidays annually, with floating holidays prorated in the first year.
The company is committed to maintaining competitive benefits and reserves the right to adjust employee offerings, including PTO, STO, and holiday policies, in compliance with applicable laws and regulations.
POSTED SALARY RANGE
USD $23.50 - USD $28.95 /Hr.
Support Associate Job Roles in Pennsylvania
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Search Support Associate Jobs in PennsylvaniaSupport Associate Jobs in Pennsylvania: Frequently Asked Questions
Which companies in Pennsylvania sponsor visas for support associates?
Healthcare organizations including UPMC, Penn Medicine, and Jefferson Health have a documented history of H-1B visa sponsorship for support roles tied to IT and clinical operations. Financial services firms like Vanguard and Lincoln Financial in the Philadelphia suburbs also sponsor support staff with specialized technical skills. Sponsorship decisions depend on the specific role, degree requirements, and whether the position qualifies as a specialty occupation.
Which visa types are most common for support associate roles in Pennsylvania?
The H-1B is the most common visa for support associate roles that require a bachelor's degree in a specific field, such as IT support, operations, or technical account management. Candidates with Canadian or Mexican citizenship may qualify for TN visa status if the role falls under an eligible USMCA occupation category. Some university-affiliated employers in Pennsylvania also support OPT and STEM OPT extensions for recent graduates.
Which cities in Pennsylvania have the most support associate sponsorship jobs?
Philadelphia leads in volume, driven by its concentration of healthcare systems, financial services companies, and corporate headquarters. Pittsburgh follows closely, supported by Carnegie Mellon University's tech talent pipeline and a growing healthcare and tech operations sector. Suburban areas like King of Prussia, Malvern, and Horsham also see consistent hiring from large employers with established immigration programs.
How to find support associate visa sponsorship jobs in Pennsylvania?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it easier to identify Pennsylvania employers actively hiring support associates who need work authorization. Rather than sifting through general job postings, you can search by state and role to surface verified sponsorship opportunities. This is especially useful for narrowing down employers in Philadelphia, Pittsburgh, and surrounding metro areas with active H-1B or OPT hiring programs.
Are there any Pennsylvania-specific considerations for support associates seeking visa sponsorship?
Pennsylvania's strong university network, including Penn, Drexel, Carnegie Mellon, and Temple, produces a significant pool of international graduates who transition into support roles on OPT. Employers in the state's healthcare and financial sectors are generally familiar with sponsorship processes, but competition is higher in Philadelphia metro given the density of applicants. Roles that blend technical skills with client-facing responsibilities tend to have stronger specialty occupation arguments for H-1B qualification.
What is the prevailing wage for sponsored support associate jobs in Pennsylvania?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.