Support Associate Visa Sponsorship Jobs in Texas
Texas is one of the most active states for support associate hiring, with major employers across Austin, Dallas, Houston, and San Antonio spanning technology, healthcare, and financial services. Companies like Dell, Oracle, and Salesforce regularly hire support associates in Texas and have established visa sponsorship programs for international candidates.
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Get Access To All JobsINTRODUCTION
Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home.
ROLE AND RESPONSIBILITIES
As a valued colleague on our team, you will primarily focus on product support responsibilities, while also contributing to product testing and product analysis efforts. This position provides an opportunity to build product management expertise by partnering with stakeholders across business, operations, technology, risk management, and quality assurance teams.
This role is ideal for an analytical and detail-oriented professional who is interested in product management and enjoys working across business and technology teams to support product operations, testing activities, and data-driven decision-making.
The Product Management and Support Associate role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:
- Partner with Product Managers and business stakeholders to identify high-impact opportunities for AI, including document intelligence, workflow automation, decision support, forecasting, and anomaly detection.
- Provide production support for Loan Quality applications by responding to user support tickets, troubleshooting issues, and communicating resolutions.
- Perform application testing and validation for new features and enhancements, reproduce reported issues, and partner with development teams to ensure quality solutions are delivered.
- Translate business challenges and user pain points into AI-ready problem statements, requirements, and measurable success criteria.
- Support evaluation and prioritization of AI use cases by developing lightweight business cases that assess value, feasibility, implementation considerations, and associated risks.
- Help bridge the gap between business teams, product management, and technology partners to ensure AI initiatives remain aligned to operational objectives.
- Support product analysis activities by documenting findings, assisting with requirement validation, and collaborating with cross-functional teams to improve application functionality and user experience.
BASIC QUALIFICATIONS
Desired Experiences:
- Bachelor’s Degree or equivalent experience
- 1–2 years of experience in product support, application testing, business analysis, or a related technology support role.
- Experience triaging support tickets, investigating application issues, and working with technical teams to resolve customer-reported defects.
- Interest in leveraging AI tools (e.g., Microsoft Copilot or similar) to improve productivity in areas such as test case creation, analysis, documentation, and support processes.
- Shows curiosity and adaptability in learning and responsibly applying new technologies, including artificial intelligence, to reimagine how we work.
Tools Used by the Team:
Jira (SaaS) | Confluence | ChatGPT | DBeaver | LambdaTest | Postman | Visual Studio Code (VS Code) | IntelliJ IDEA | Git / GitHub | Bitbucket | GitHub Copilot | Microsoft Copilot | AWS | Microsoft 365 (Excel, Word, PowerPoint, Outlook, Teams) | Splunk | APPTIO | Jenkins | GitLab | PyCharm
Education
Bachelor's Level Degree (Required)
COMPENSATION
- Requisition compensation: 85000 to 110000
The future is what you make it to be. Discover compelling opportunities at Fanniemae.com/careers.
For most roles, employees are expected to work onsite on a regular basis at their designated office location. In-office work cadence is determined by your manager. Proximity within a reasonable commute to your designated office location is preferred unless the job is noted as open to remote.
Fannie Mae is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity/gender expression, marital or parental status, or any other protected factor. Fannie Mae is committed to providing reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment, unless to do so would cause undue hardship to the company. If you need assistance using our online system and/or you need a reasonable accommodation related to the hiring/application process, please complete this form.
The hiring range for this role is set forth below. Final salaries will generally vary within that range based on factors that include but are not limited to, skill set, depth of experience, certifications, and other relevant qualifications. This position is eligible to participate in a Fannie Mae incentive program (subject to the terms of the program). As part of our comprehensive benefits package, Fannie Mae offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee's physical, mental, emotional, and financial well-being. See more here.
INTRODUCTION
Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home.
ROLE AND RESPONSIBILITIES
As a valued colleague on our team, you will primarily focus on product support responsibilities, while also contributing to product testing and product analysis efforts. This position provides an opportunity to build product management expertise by partnering with stakeholders across business, operations, technology, risk management, and quality assurance teams.
This role is ideal for an analytical and detail-oriented professional who is interested in product management and enjoys working across business and technology teams to support product operations, testing activities, and data-driven decision-making.
The Product Management and Support Associate role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:
- Partner with Product Managers and business stakeholders to identify high-impact opportunities for AI, including document intelligence, workflow automation, decision support, forecasting, and anomaly detection.
- Provide production support for Loan Quality applications by responding to user support tickets, troubleshooting issues, and communicating resolutions.
- Perform application testing and validation for new features and enhancements, reproduce reported issues, and partner with development teams to ensure quality solutions are delivered.
- Translate business challenges and user pain points into AI-ready problem statements, requirements, and measurable success criteria.
- Support evaluation and prioritization of AI use cases by developing lightweight business cases that assess value, feasibility, implementation considerations, and associated risks.
- Help bridge the gap between business teams, product management, and technology partners to ensure AI initiatives remain aligned to operational objectives.
- Support product analysis activities by documenting findings, assisting with requirement validation, and collaborating with cross-functional teams to improve application functionality and user experience.
BASIC QUALIFICATIONS
Desired Experiences:
- Bachelor’s Degree or equivalent experience
- 1–2 years of experience in product support, application testing, business analysis, or a related technology support role.
- Experience triaging support tickets, investigating application issues, and working with technical teams to resolve customer-reported defects.
- Interest in leveraging AI tools (e.g., Microsoft Copilot or similar) to improve productivity in areas such as test case creation, analysis, documentation, and support processes.
- Shows curiosity and adaptability in learning and responsibly applying new technologies, including artificial intelligence, to reimagine how we work.
Tools Used by the Team:
Jira (SaaS) | Confluence | ChatGPT | DBeaver | LambdaTest | Postman | Visual Studio Code (VS Code) | IntelliJ IDEA | Git / GitHub | Bitbucket | GitHub Copilot | Microsoft Copilot | AWS | Microsoft 365 (Excel, Word, PowerPoint, Outlook, Teams) | Splunk | APPTIO | Jenkins | GitLab | PyCharm
Education
Bachelor's Level Degree (Required)
COMPENSATION
- Requisition compensation: 85000 to 110000
The future is what you make it to be. Discover compelling opportunities at Fanniemae.com/careers.
For most roles, employees are expected to work onsite on a regular basis at their designated office location. In-office work cadence is determined by your manager. Proximity within a reasonable commute to your designated office location is preferred unless the job is noted as open to remote.
Fannie Mae is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity/gender expression, marital or parental status, or any other protected factor. Fannie Mae is committed to providing reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment, unless to do so would cause undue hardship to the company. If you need assistance using our online system and/or you need a reasonable accommodation related to the hiring/application process, please complete this form.
The hiring range for this role is set forth below. Final salaries will generally vary within that range based on factors that include but are not limited to, skill set, depth of experience, certifications, and other relevant qualifications. This position is eligible to participate in a Fannie Mae incentive program (subject to the terms of the program). As part of our comprehensive benefits package, Fannie Mae offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee's physical, mental, emotional, and financial well-being. See more here.
Support Associate Job Roles in Texas
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Search Support Associate Jobs in TexasSupport Associate Jobs in Texas: Frequently Asked Questions
Which companies sponsor visas for support associates in Texas?
Large technology and enterprise companies headquartered or with major Texas operations are the most consistent sponsors. Dell Technologies in Round Rock, Oracle in Austin, and IBM in Dallas have historically filed H-1B visa petitions for support-oriented roles. Healthcare systems like HCA Houston Healthcare and financial firms with Texas offices also sponsor support associates when the role meets specialty occupation requirements.
Which visa types are most common for support associate roles in Texas?
The H-1B is the most common visa for support associate roles in Texas, but eligibility depends on whether the position qualifies as a specialty occupation requiring a specific bachelor's degree. Candidates already in the U.S. on F-1 OPT or STEM OPT often fill these roles during their authorized work period. The TN visa is available to Canadian and Mexican nationals in qualifying roles.
Which cities in Texas have the most support associate sponsorship jobs?
Austin leads due to its concentration of tech companies and startups, followed closely by Dallas and its suburban corridor including Plano and Irving, where large enterprise technology and financial services firms operate regional headquarters. Houston adds volume through energy-sector companies and healthcare networks. San Antonio has a smaller but growing base tied to cybersecurity and defense-adjacent employers.
How to find support associate visa sponsorship jobs in Texas?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it straightforward to search for support associate roles in Texas without sorting through positions that won't sponsor. You can filter by city, industry, and visa type. Because sponsorship-willing employers self-identify on Migrate Mate, you spend less time reaching out to companies that won't consider international candidates.
Are there any Texas-specific considerations for support associates seeking visa sponsorship?
Texas has no state income tax, which affects prevailing wage comparisons since the Department of Labor sets wage floors based on local area data, and Texas metro areas like Austin and Dallas have distinct wage levels from national averages. Austin's competitive tech market means employers there often sponsor at higher wage tiers. University pipelines from UT Austin, Texas A&M, and UT Dallas also feed international graduate talent into support associate hiring.
What is the prevailing wage for sponsored support associate jobs in Texas?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.