Support Associate Visa Sponsorship Jobs in New York
Support associate roles in New York attract international hiring from companies across finance, tech, and media. Employers like JPMorgan Chase, Google, and Salesforce have New York offices that regularly hire for customer-facing and technical support positions. Competition is strong, but the state's concentration of enterprise employers makes it one of the more active markets for sponsorship.
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Get Access To All JobsINTRODUCTION
You Lead the Way. We’ve Got Your Back. At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.
Are you able to critically assess a situation and provide a solution? Do you want to learn how to thrive in a fast-paced environment while expanding your knowledge? Can you analyze and interpret data? Do you have an interest in providing quality service to our colleagues? If yes, this might be the role for you. As a Service Delivery Engineer you will have the opportunity to become proficient, if not advance, in various workplace tools and software systems as well as collaborate with internal customers and product/support teams. With hands-on training, mentoring, and cross-functional team collaboration, we give you the resources to take control and be successful in your career.
ROLE AND RESPONSIBILITIES
Within the Technology Concierge brand, technical skills and communication are key. You’ll interact with multiple business units, customers, and third-party clients while delivering exceptional service. This role requires you to be the product middleman, content trainer, and technical support for end-users. As a member of the team, you’ll grow within your ability to analyze data, create, follow, and update processes. We are in the business of customer facing, building relationships, and providing technical support while simultaneously training users to be self-sufficient.
We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days), or fully virtually.
BASIC QUALIFICATIONS
- Knowledge of technical infrastructure and end user computing including networking, telecom, broadband, hardware, software and configuration.
- Strong understanding and knowledge of call center environments; applications, portals, telephony, testing.
- Enterprise and strategic thought process with the ability to plan, analyze, design, implement, and operate.
- Prefer demonstrated experience in resolving complex technical and commercial issues in a fact-based way that produces results quickly and maintains relationships.
- Ability to build effective working relationships with the business (call center being a key), Technology, and vendor partner leaders.
- Possess excellent verbal/written communication and negotiation skills.
- Understanding of infrastructure platforms, services and technology processes.
- Self-motivated and driven to identify and deliver appropriate solutions.
- Strong knowledge of Microsoft Windows, Mac, Mac O/S, Windows Office Suite & Outlook.
- Working knowledge of connectivity type tools (wireless, Cisco AnyConnect, Global Protect, Citrix).
- Typically holds a bachelor’s degree in Computer Science, Information Systems, Business Administration or other related fields or has the equivalent 6+ years of work experience.
- This role is onsite in our New York City location.
CULTURE AND VALUES
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
INTRODUCTION
You Lead the Way. We’ve Got Your Back. At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.
Are you able to critically assess a situation and provide a solution? Do you want to learn how to thrive in a fast-paced environment while expanding your knowledge? Can you analyze and interpret data? Do you have an interest in providing quality service to our colleagues? If yes, this might be the role for you. As a Service Delivery Engineer you will have the opportunity to become proficient, if not advance, in various workplace tools and software systems as well as collaborate with internal customers and product/support teams. With hands-on training, mentoring, and cross-functional team collaboration, we give you the resources to take control and be successful in your career.
ROLE AND RESPONSIBILITIES
Within the Technology Concierge brand, technical skills and communication are key. You’ll interact with multiple business units, customers, and third-party clients while delivering exceptional service. This role requires you to be the product middleman, content trainer, and technical support for end-users. As a member of the team, you’ll grow within your ability to analyze data, create, follow, and update processes. We are in the business of customer facing, building relationships, and providing technical support while simultaneously training users to be self-sufficient.
We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days), or fully virtually.
BASIC QUALIFICATIONS
- Knowledge of technical infrastructure and end user computing including networking, telecom, broadband, hardware, software and configuration.
- Strong understanding and knowledge of call center environments; applications, portals, telephony, testing.
- Enterprise and strategic thought process with the ability to plan, analyze, design, implement, and operate.
- Prefer demonstrated experience in resolving complex technical and commercial issues in a fact-based way that produces results quickly and maintains relationships.
- Ability to build effective working relationships with the business (call center being a key), Technology, and vendor partner leaders.
- Possess excellent verbal/written communication and negotiation skills.
- Understanding of infrastructure platforms, services and technology processes.
- Self-motivated and driven to identify and deliver appropriate solutions.
- Strong knowledge of Microsoft Windows, Mac, Mac O/S, Windows Office Suite & Outlook.
- Working knowledge of connectivity type tools (wireless, Cisco AnyConnect, Global Protect, Citrix).
- Typically holds a bachelor’s degree in Computer Science, Information Systems, Business Administration or other related fields or has the equivalent 6+ years of work experience.
- This role is onsite in our New York City location.
CULTURE AND VALUES
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Support Associate Job Roles in New York
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Search Support Associate Jobs in New YorkSupport Associate Jobs in New York: Frequently Asked Questions
Which companies sponsor visas for support associates in New York?
Large enterprise employers with significant New York operations are the most active sponsors for support associate roles. Companies like JPMorgan Chase, Citigroup, IBM, Salesforce, and Amazon have filed Labor Condition Applications for support-oriented positions in New York. Financial services firms in Manhattan and tech companies in the Flatiron and Hudson Yards districts are among the more consistent sources of sponsorship for this role category.
Which visa types are most common for support associate roles in New York?
The H-1B visa is the most common visa for support associates where the role requires a bachelor's degree in a specific field, such as IT support or technical account management. Roles that don't meet the specialty occupation threshold may not qualify. The TN visa is available to Canadian and Mexican nationals in qualifying occupational categories. Some support associates also enter on OPT before transitioning to employer-sponsored status.
Which cities in New York have the most support associate sponsorship jobs?
New York City accounts for the overwhelming majority of support associate sponsorship opportunities in the state, driven by its concentration of financial institutions, tech firms, and media companies in Manhattan, Brooklyn, and Long Island City. Outside the city, Buffalo and Albany have a smaller but present market, particularly tied to healthcare systems, state government contractors, and regional bank operations.
How to find support associate visa sponsorship jobs in New York?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it easier to identify New York employers actively hiring support associates who need work authorization. Rather than sorting through thousands of general postings, you can search by role and state to surface companies with a documented history of sponsorship. This saves significant time compared to manually verifying sponsorship eligibility for each posting.
Are there state-specific considerations for support associate sponsorship in New York?
New York's prevailing wage requirements apply to H-1B positions, meaning employers must pay the wage level set by the Department of Labor for the specific role and location. New York City wages are benchmarked at a higher level than upstate regions, which affects which employers are willing to sponsor. The city's strong union presence and competitive hiring market also mean that sponsoring employers typically expect candidates with clear technical or domain-specific qualifications.
What is the prevailing wage for sponsored support associate jobs in New York?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.