Support Associate Visa Sponsorship Jobs in Michigan
Michigan's support associate roles span automotive giants like General Motors and Ford, healthcare systems including Henry Ford Health and Beaumont, and a growing tech sector in Detroit and Ann Arbor. Employers across these industries have sponsored work visas for qualified support associates, making Michigan a realistic target for international job seekers in this field.
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A cover letter is appreciated and should address your specific interest in the position as well as explain your experience and skill level in supporting computing hardware.
Who We Are
"At LSA, we wonder. We wonder why we are here. We ask how the universe works, and how we organize societies. We all wonder, but the great professors and students use curiosity as a catalyst to find answers to the biggest questions. Wonder begins with a simple "why" and leads to discovery that advances science and society while shaping our world for the better." - Research | UM LSA College of LSA
Job Summary
The University of Michigan's College of Literature, Science, and the Arts is hiring a Desktop Support Specialist to join a diverse team of desktop support professionals.
About the Job
The LSA Technology Services Desktop Support team provides technical support to faculty, staff, and students within the College of Literature, Science & the Arts. Our teams support a range of technology with a focus on teaching, learning, and research that occurs in our LSA physical science, social science, and humanities divisions. We build relationships within our community becoming a partner in IT needs.
Our work and our support is broad and diverse. The support we provide and the skills we learn are driven by the colleges' research mission. Your week may begin by helping with administrative tasks such as printer support, building new computers, or doing software refreshes. Later in the week, you may be helping troubleshoot computers that control telescopes or building machines that do image analysis on stages of animal development.
Our work is challenging but rewarding because every day is a different technical issue or problem to solve.
Role responsibilities include:
- Demonstrate quality service and accountability while resolving incidents, meeting customer needs, and exceeding expectations
- Establish customer and team relationships using effective communication and collaboration skills
- Update current tickets in a timely manner, prioritize incoming tickets and existing work, and complete tickets within acceptable time frames
- Install, configure, customize, troubleshoot, integrate, and maintain systems, software, and other devices
- Track computer systems and device inventory to record accurate data for asset management
- Analyze, plan, and implement system maintenance, including software patches and upgrades
- Monitor systems for availability, error conditions, and performance
- Participate in cross-organizational projects that ensure our environment is up-to-date and secure
About You
You love to tinker. You enjoy a job where you are constantly learning and tackling new challenges. You enjoy spending the time to thoroughly investigate problems to completion. You are secure in not always knowing the answer and see these opportunities as a time to develop your skills. You are willing to ask questions, seek input, and advocate for answers to find the root cause of technical problems. You take initiative in your own growth and want a role where you are provided a wide variety of opportunities to build your skill set.
You like working with people and being part of a team, collaborating with others, and actively sharing information with your teammates. You have excellent written and verbal communication skills and work to build trusting relationships with those around you. You take an active partnership with the people in your community to solve technical problems.
You are detail-oriented and can actively manage many tasks at once. You find working in a dynamic environment enjoyable. You are able to pick up, manage, and close support tickets in a timely manner for our customers. You know when to escalate work that is outside your current skill set. You take time each week to address administrative tasks so that we have accurate documentation, details, inventory, and data for our customers, business partners, and teammates.
You thrive in an environment where every day is a little bit different than the day before.
Required Qualifications*
- Associate's degree in a related field and/or equivalent combination of education, certification, and experience
- At least one year of technical support experience, including providing outstanding customer service and accurately documenting detailed information
- At least one year of related experience in technical support troubleshooting Windows based systems
- Familiarity with most of the following technologies: Windows and macOS, software installs and removals, system file permissions, enterprise-level ticketing system, system management tools, backing up and imaging workstations
- Identifies causes of simple technical problems and can provide practical solutions
- Can install software and troubleshoot basic issues
- Understanding of working components of computers, and how they interact & can troubleshoot failure
- Ability to provide remediation for security issues identified from network scans
- Communicates both verbally and written in a respectful & attentive manner tailored to each customer's needs
- Demonstrated ability to develop and maintain positive relationships, inside and outside of their team, interacting in a friendly, open, honest, and accepting manner
Desired Qualifications*
- Experience in technical support troubleshooting Mac and/or Linux-based systems
- Experience working in higher education in a support capacity
- Demonstrated ability to support specialized research computing needs
- Experience with installation and troubleshooting of specialty research software
- Experience with programming and statistical applications
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Work Locations
Flexible Work Arrangements
As part of the University of Michigan's Future Work Initiative and the LSA Policy on Flexible Work Arrangements, this position may work on campus or a potential hybrid flexible schedule of both on-campus and remote.
Additional Information
As one of the world's great liberal arts and sciences colleges, LSA pushes the boundaries of what is understood about the human experience and the natural world, and we foster the next generation of rigorous and empathetic thinkers, creators, and contributors to the state of Michigan, the nation, and the world.
To learn more about LSA's Mission, Vision and Values, please visit lsa.umich.edu/strategicvision.
The salary range is based on the experience and skills of the selected candidate. Associate: $41,600 - $52,000
Mission Statement
The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future.
Background Screening
The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.
U-M EEO Statement
The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.
Job Opening ID
282905
Working Title
Desktop Support Specialist Associate
Job Title
Desktop Support Spec Assoc
Work Location
Ann Arbor Campus
Ann Arbor, MI
Modes of Work
Hybrid
Full/Part Time
Full-Time
Regular/Temporary
Regular
FLSA Status
Nonexempt
Organizational Group
College Of Lsa
Department
LSA Dean: TS Res,Comp&InfrSvcs
Posting Begin/End Date
9/10/2026 - 9/24/2026
Salary
$41,600.00 - $52,000.00
Career Interest
Information Technology
How to Apply
A cover letter is appreciated and should address your specific interest in the position as well as explain your experience and skill level in supporting computing hardware.
Who We Are
"At LSA, we wonder. We wonder why we are here. We ask how the universe works, and how we organize societies. We all wonder, but the great professors and students use curiosity as a catalyst to find answers to the biggest questions. Wonder begins with a simple "why" and leads to discovery that advances science and society while shaping our world for the better." - Research | UM LSA College of LSA
Job Summary
The University of Michigan's College of Literature, Science, and the Arts is hiring a Desktop Support Specialist to join a diverse team of desktop support professionals.
About the Job
The LSA Technology Services Desktop Support team provides technical support to faculty, staff, and students within the College of Literature, Science & the Arts. Our teams support a range of technology with a focus on teaching, learning, and research that occurs in our LSA physical science, social science, and humanities divisions. We build relationships within our community becoming a partner in IT needs.
Our work and our support is broad and diverse. The support we provide and the skills we learn are driven by the colleges' research mission. Your week may begin by helping with administrative tasks such as printer support, building new computers, or doing software refreshes. Later in the week, you may be helping troubleshoot computers that control telescopes or building machines that do image analysis on stages of animal development.
Our work is challenging but rewarding because every day is a different technical issue or problem to solve.
Role responsibilities include:
- Demonstrate quality service and accountability while resolving incidents, meeting customer needs, and exceeding expectations
- Establish customer and team relationships using effective communication and collaboration skills
- Update current tickets in a timely manner, prioritize incoming tickets and existing work, and complete tickets within acceptable time frames
- Install, configure, customize, troubleshoot, integrate, and maintain systems, software, and other devices
- Track computer systems and device inventory to record accurate data for asset management
- Analyze, plan, and implement system maintenance, including software patches and upgrades
- Monitor systems for availability, error conditions, and performance
- Participate in cross-organizational projects that ensure our environment is up-to-date and secure
About You
You love to tinker. You enjoy a job where you are constantly learning and tackling new challenges. You enjoy spending the time to thoroughly investigate problems to completion. You are secure in not always knowing the answer and see these opportunities as a time to develop your skills. You are willing to ask questions, seek input, and advocate for answers to find the root cause of technical problems. You take initiative in your own growth and want a role where you are provided a wide variety of opportunities to build your skill set.
You like working with people and being part of a team, collaborating with others, and actively sharing information with your teammates. You have excellent written and verbal communication skills and work to build trusting relationships with those around you. You take an active partnership with the people in your community to solve technical problems.
You are detail-oriented and can actively manage many tasks at once. You find working in a dynamic environment enjoyable. You are able to pick up, manage, and close support tickets in a timely manner for our customers. You know when to escalate work that is outside your current skill set. You take time each week to address administrative tasks so that we have accurate documentation, details, inventory, and data for our customers, business partners, and teammates.
You thrive in an environment where every day is a little bit different than the day before.
Required Qualifications*
- Associate's degree in a related field and/or equivalent combination of education, certification, and experience
- At least one year of technical support experience, including providing outstanding customer service and accurately documenting detailed information
- At least one year of related experience in technical support troubleshooting Windows based systems
- Familiarity with most of the following technologies: Windows and macOS, software installs and removals, system file permissions, enterprise-level ticketing system, system management tools, backing up and imaging workstations
- Identifies causes of simple technical problems and can provide practical solutions
- Can install software and troubleshoot basic issues
- Understanding of working components of computers, and how they interact & can troubleshoot failure
- Ability to provide remediation for security issues identified from network scans
- Communicates both verbally and written in a respectful & attentive manner tailored to each customer's needs
- Demonstrated ability to develop and maintain positive relationships, inside and outside of their team, interacting in a friendly, open, honest, and accepting manner
Desired Qualifications*
- Experience in technical support troubleshooting Mac and/or Linux-based systems
- Experience working in higher education in a support capacity
- Demonstrated ability to support specialized research computing needs
- Experience with installation and troubleshooting of specialty research software
- Experience with programming and statistical applications
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Work Locations
Flexible Work Arrangements
As part of the University of Michigan's Future Work Initiative and the LSA Policy on Flexible Work Arrangements, this position may work on campus or a potential hybrid flexible schedule of both on-campus and remote.
Additional Information
As one of the world's great liberal arts and sciences colleges, LSA pushes the boundaries of what is understood about the human experience and the natural world, and we foster the next generation of rigorous and empathetic thinkers, creators, and contributors to the state of Michigan, the nation, and the world.
To learn more about LSA's Mission, Vision and Values, please visit lsa.umich.edu/strategicvision.
The salary range is based on the experience and skills of the selected candidate. Associate: $41,600 - $52,000
Mission Statement
The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future.
Background Screening
The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.
U-M EEO Statement
The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.
Job Opening ID
282905
Working Title
Desktop Support Specialist Associate
Job Title
Desktop Support Spec Assoc
Work Location
Ann Arbor Campus
Ann Arbor, MI
Modes of Work
Hybrid
Full/Part Time
Full-Time
Regular/Temporary
Regular
FLSA Status
Nonexempt
Organizational Group
College Of Lsa
Department
LSA Dean: TS Res,Comp&InfrSvcs
Posting Begin/End Date
9/10/2026 - 9/24/2026
Salary
$41,600.00 - $52,000.00
Career Interest
Information Technology
Support Associate Job Roles in Michigan
See all Support Associate Jobs in Michigan
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Search Support Associate Jobs in MichiganSupport Associate Jobs in Michigan: Frequently Asked Questions
Which companies in Michigan sponsor visas for support associate roles?
Michigan employers with documented H-1B visa and other work visa sponsorship histories include General Motors, Ford Motor Company, Stellantis, Henry Ford Health System, and University of Michigan. Large automotive suppliers like Magna International and BorgWarner have also sponsored support roles. Sponsorship activity tends to be highest at large enterprise employers with established HR and immigration infrastructure.
Which visa types are most common for support associate jobs in Michigan?
The H-1B is the most common work visa for support associate roles where the position requires a bachelor's degree in a specific field, such as IT support or technical account management. The TN visa is available to Canadian and Mexican nationals in qualifying occupational categories. OPT and STEM OPT are also frequently used by recent graduates already in the U.S. on F-1 status.
Which cities in Michigan have the most support associate visa sponsorship jobs?
Detroit and its suburbs, particularly Dearborn, Troy, and Southfield, concentrate the most support associate sponsorship activity due to the density of automotive and corporate headquarters. Ann Arbor is a secondary hub, driven by the University of Michigan, tech firms, and healthcare employers. Grand Rapids also has growing demand, especially in healthcare and manufacturing support functions.
How to find support associate visa sponsorship jobs in Michigan?
Migrate Mate filters support associate jobs specifically to employers who sponsor work visas, saving you from applying to roles that won't support international candidates. You can narrow results to Michigan and browse by employer and visa type. This is particularly useful for support associate roles, where sponsorship eligibility varies significantly depending on whether the position qualifies as a specialty occupation under H-1B standards.
Are there any Michigan-specific considerations for support associates seeking visa sponsorship?
Michigan's prevailing wage requirements for H-1B support associate roles are benchmarked to metropolitan areas, so wages in the Detroit metro area will differ from those in smaller markets like Kalamazoo or Flint. Michigan also has a strong university pipeline through the University of Michigan and Michigan State University, meaning employers in Ann Arbor and East Lansing are often familiar with OPT and H-1B sponsorship processes for support functions.
What is the prevailing wage for sponsored support associate jobs in Michigan?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.