Support Associate Visa Sponsorship Jobs in Montana
Support associate visa sponsorship jobs in Montana are most active in Billings, Missoula, and Bozeman, where healthcare networks like Billings Clinic and St. Peter's Health, along with Montana State University operations and growing tech-adjacent firms, drive steady demand for customer-facing and technical support roles that qualify for H-1B visa and TN visa sponsorship.
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Get Access To All JobsYou’ll want to join Billings Clinic for our outstanding quality of care, exciting environment, interesting cases from a vast geography, advanced technology and educational opportunities. We are in the top 1% of hospitals internationally for receiving Magnet® Recognition consecutively since 2006.
And you’ll want to stay at Billings Clinic for the amazing teamwork, caring atmosphere, and a culture that values kindness, safety and courage. This is an incredible place to learn and grow. Billings, Montana, is a friendly, college community in the Rocky Mountains with great schools and abundant family activities. Amazing outdoor recreation is just minutes from home. Four seasons of sunshine!
You can make a difference here.
About us
Billings Clinic is a community-owned, not-for-profit, Physician-led health system based in Billings with more than 4,700 employees, including over 550 physicians and non-physician providers. Our integrated organization consists of a multi-specialty group practice and a 304-bed hospital. Learn more about Billings Clinic (our organization, history, mission, leadership and regional locations) and how we are recognized nationally for our exceptional quality.
Your Benefits
We provide a comprehensive and competitive benefits package to all full- and part-time employees (minimum of 20 hours/week), including Medical, Dental, Vision, 403(b) Retirement Plan with employer matching, Defined Contribution Pension Plan, Paid Time Off, employee wellness program, and much more.
Magnet: Commitment to Nursing Excellence
Billings Clinic is proud to be recognized for nursing excellence as a Magnet®-designated organization, joining only 97 other organizations worldwide that have achieved this honor four times. The re-designation process happens every four years.
Pre-Employment Requirements
All new employees must complete several pre-employment requirements prior to starting.
IT Regional Customer Support Manager
PMO / OPERATIONS - 100.8732 (BILLINGS CLINIC HOSPITAL)
req13132
Shift: Day
Employment Status: Full-Time (.75 or greater)
Hours per Pay Period: 1.00 = 80 hours every two weeks (Exempt)
Starting Wage DOE
The IT Regional Customer Service Manager leads regional IT customer service, relationship management, and service delivery coordination across assigned hospitals, clinics, affiliate sites, and regional operations. The manager serves as the primary connection between regional leadership and Information Technology, ensuring that customer needs, operational risks, service issues, and technology priorities are clearly understood, appropriately prioritized, and followed through to resolution.
This position is accountable for maintaining strong stakeholder relationships, coordinating cross-functional support, managing escalations, monitoring service performance, and driving continuous improvement in the regional customer experience. The manager translates technical issues and changes into clear business language, advocates for regional needs, and ensures consistent communication before, during, and after incidents, projects, system changes, and technology deployments.
The role provides leadership to assigned staff and partners closely with IT Operations, Service Desk, End User Support, Applications, Network, Telecommunications, Information Security, Clinical Informatics, enterprise project teams, and vendors. The manager supports standardized, reliable, and customer-focused technology services that enable patient care, workforce productivity, operational continuity, and the strategic growth of the health system.
Essential Job Functions
Customer Relationship and Regional Leadership
- Serves as the primary IT relationship and customer service leader for assigned regional and affiliate sites, maintaining regular contact with executives, operational leaders, providers, and department stakeholders.
- Conducts scheduled leadership check-ins, site visits, rounding, and service reviews to understand priorities, communicate status, identify risks, and strengthen accountability.
- Represents regional customer needs in IT leadership, governance, demand, project, and service-management discussions.
- Builds trust through responsive communication, visible ownership, professional follow-through, and clear escalation pathways.
Service Delivery and Escalation Management
- Oversees the regional customer support experience from initial request through resolution, ensuring ownership, coordination, communication, and closure.
- Monitors incidents, service requests, aging tickets, recurring issues, service-level performance, and leadership-visible concerns; intervenes when progress or communication does not meet expectations.
- Coordinates cross-functional resolution involving IT Operations, Service Desk, End User Support, Applications, Network, Telecommunications, Security, vendors, and operational leaders.
- Leads communication and follow-up for urgent or high-impact incidents, including impact clarification, status updates, escalation, restoration coordination, and post-incident customer follow-up.
People Leadership and Operational Management
- Provides day-to-day leadership, direction, coaching, workload prioritization, and performance management for assigned staff.
- Participates in recruitment, onboarding, scheduling, mentoring, performance evaluations, corrective action, and staff development in partnership with IT leadership and Regional.
- Establishes team expectations for responsiveness, documentation, customer service, professionalism, policy compliance, and timely escalation.
- Aligns staff capacity and regional coverage with operational demand, project schedules, site priorities, and business continuity needs.
Projects, Change, and Operational Readiness
- Coordinates regional involvement in technology projects, system changes, upgrades, implementations, and new-site integrations.
- Partners with project leaders and technical teams to identify affected stakeholders, operational impacts, communication needs, training requirements, readiness risks, and post-go-live support.
- Communicates outages, maintenance windows, process changes, and technology impacts in clear, audience-appropriate language.
- Supports change and release management by confirming regional readiness, tracking unresolved issues, and ensuring post-implementation follow-through.
Performance, Process Improvement, and Governance
- Develops and reviews service measures, customer feedback, ticket trends, recurring incidents, escalation patterns, and regional support demands.
- Identifies service gaps, workflow barriers, and opportunities for standardization, automation, education, or process improvement.
- Prepares concise updates for IT and regional leadership regarding service performance, risks, decisions, priorities, and corrective actions.
- Ensures assigned work follows organizational policies, IT standards, privacy and security requirements, contract obligations, and established service-management processes.
Financial, Vendor, and Administrative Coordination
- Supports regional technology planning, budgeting, quotes, purchasing coordination, invoicing, licensing, contract-related workflows, and documentation as assigned.
- Coordinates with vendors and internal teams to resolve service issues, clarify responsibilities, and support regional projects and renewals.
- Assists regional leaders in navigating the appropriate processes for technology requests, demand intake, projects, equipment, access, and support services.
Supports and models behaviors consistent with Billings Clinic’s mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance.
Performs all other duties as assigned or as needed to meet the needs of the department/organization.
Minimum Qualifications
Education
- Bachelor’s degree in information technology, business administration, healthcare administration, computer science, nursing, mathematics, science, or a related field; or an equivalent combination of education and relevant experience.
Experience
- Five years of progressively responsible experience in information technology operations, customer service, service delivery, project or program coordination, or a related field.
- Demonstrated leadership experience involving staff direction, coaching, service accountability, cross-functional coordination, or program management.
- Experience supporting healthcare organizations, regional hospitals, clinics, affiliate relationships, or geographically dispersed operations, preferred.
- Experience with IT service-management tools, customer relationship practices, reporting, service metrics, and Microsoft 365 applications, preferred.
Certifications and Licenses
- ITIL, project management, service management, or related professional certification preferred.
- Valid driver’s license and eligibility to operate a vehicle in accordance with organizational policy.
- Or an equivalent combination of education and experience relating to the above tasks, knowledge, skills and abilities will be considered. Employees that require a licensed or certification must be properly licensed/certified and the licensure/certification must be in good standing.
Billings Clinic is Montana’s largest health system serving Montana, Wyoming and the western Dakotas. A not-for-profit organization led by a physician CEO, the health system is governed by a board of community members, nurses and physicians. Billings Clinic includes an integrated multi-specialty group practice, tertiary care hospital and trauma center, based in Billings, Montana.
Billings Clinic is committed to being an inclusive and welcoming employer, that strives to be kind, safe, and courageous in all we do. As an equal opportunity employer, our policies and processes are designed to achieve fair and equitable treatment of all employees and job applicants. All employees and job applicants will be provided the same treatment in all aspects of the employment relationship, regardless of race, color, religion, sex, gender identity, sexual orientation, pregnancy, marital status, national origin, age, genetic information, military status, and/or disability. To ensure we provide an accessible candidate experience for prospective employees, please let us know if you need any accommodations during the recruitment process.
You’ll want to join Billings Clinic for our outstanding quality of care, exciting environment, interesting cases from a vast geography, advanced technology and educational opportunities. We are in the top 1% of hospitals internationally for receiving Magnet® Recognition consecutively since 2006.
And you’ll want to stay at Billings Clinic for the amazing teamwork, caring atmosphere, and a culture that values kindness, safety and courage. This is an incredible place to learn and grow. Billings, Montana, is a friendly, college community in the Rocky Mountains with great schools and abundant family activities. Amazing outdoor recreation is just minutes from home. Four seasons of sunshine!
You can make a difference here.
About us
Billings Clinic is a community-owned, not-for-profit, Physician-led health system based in Billings with more than 4,700 employees, including over 550 physicians and non-physician providers. Our integrated organization consists of a multi-specialty group practice and a 304-bed hospital. Learn more about Billings Clinic (our organization, history, mission, leadership and regional locations) and how we are recognized nationally for our exceptional quality.
Your Benefits
We provide a comprehensive and competitive benefits package to all full- and part-time employees (minimum of 20 hours/week), including Medical, Dental, Vision, 403(b) Retirement Plan with employer matching, Defined Contribution Pension Plan, Paid Time Off, employee wellness program, and much more.
Magnet: Commitment to Nursing Excellence
Billings Clinic is proud to be recognized for nursing excellence as a Magnet®-designated organization, joining only 97 other organizations worldwide that have achieved this honor four times. The re-designation process happens every four years.
Pre-Employment Requirements
All new employees must complete several pre-employment requirements prior to starting.
IT Regional Customer Support Manager
PMO / OPERATIONS - 100.8732 (BILLINGS CLINIC HOSPITAL)
req13132
Shift: Day
Employment Status: Full-Time (.75 or greater)
Hours per Pay Period: 1.00 = 80 hours every two weeks (Exempt)
Starting Wage DOE
The IT Regional Customer Service Manager leads regional IT customer service, relationship management, and service delivery coordination across assigned hospitals, clinics, affiliate sites, and regional operations. The manager serves as the primary connection between regional leadership and Information Technology, ensuring that customer needs, operational risks, service issues, and technology priorities are clearly understood, appropriately prioritized, and followed through to resolution.
This position is accountable for maintaining strong stakeholder relationships, coordinating cross-functional support, managing escalations, monitoring service performance, and driving continuous improvement in the regional customer experience. The manager translates technical issues and changes into clear business language, advocates for regional needs, and ensures consistent communication before, during, and after incidents, projects, system changes, and technology deployments.
The role provides leadership to assigned staff and partners closely with IT Operations, Service Desk, End User Support, Applications, Network, Telecommunications, Information Security, Clinical Informatics, enterprise project teams, and vendors. The manager supports standardized, reliable, and customer-focused technology services that enable patient care, workforce productivity, operational continuity, and the strategic growth of the health system.
Essential Job Functions
Customer Relationship and Regional Leadership
- Serves as the primary IT relationship and customer service leader for assigned regional and affiliate sites, maintaining regular contact with executives, operational leaders, providers, and department stakeholders.
- Conducts scheduled leadership check-ins, site visits, rounding, and service reviews to understand priorities, communicate status, identify risks, and strengthen accountability.
- Represents regional customer needs in IT leadership, governance, demand, project, and service-management discussions.
- Builds trust through responsive communication, visible ownership, professional follow-through, and clear escalation pathways.
Service Delivery and Escalation Management
- Oversees the regional customer support experience from initial request through resolution, ensuring ownership, coordination, communication, and closure.
- Monitors incidents, service requests, aging tickets, recurring issues, service-level performance, and leadership-visible concerns; intervenes when progress or communication does not meet expectations.
- Coordinates cross-functional resolution involving IT Operations, Service Desk, End User Support, Applications, Network, Telecommunications, Security, vendors, and operational leaders.
- Leads communication and follow-up for urgent or high-impact incidents, including impact clarification, status updates, escalation, restoration coordination, and post-incident customer follow-up.
People Leadership and Operational Management
- Provides day-to-day leadership, direction, coaching, workload prioritization, and performance management for assigned staff.
- Participates in recruitment, onboarding, scheduling, mentoring, performance evaluations, corrective action, and staff development in partnership with IT leadership and Regional.
- Establishes team expectations for responsiveness, documentation, customer service, professionalism, policy compliance, and timely escalation.
- Aligns staff capacity and regional coverage with operational demand, project schedules, site priorities, and business continuity needs.
Projects, Change, and Operational Readiness
- Coordinates regional involvement in technology projects, system changes, upgrades, implementations, and new-site integrations.
- Partners with project leaders and technical teams to identify affected stakeholders, operational impacts, communication needs, training requirements, readiness risks, and post-go-live support.
- Communicates outages, maintenance windows, process changes, and technology impacts in clear, audience-appropriate language.
- Supports change and release management by confirming regional readiness, tracking unresolved issues, and ensuring post-implementation follow-through.
Performance, Process Improvement, and Governance
- Develops and reviews service measures, customer feedback, ticket trends, recurring incidents, escalation patterns, and regional support demands.
- Identifies service gaps, workflow barriers, and opportunities for standardization, automation, education, or process improvement.
- Prepares concise updates for IT and regional leadership regarding service performance, risks, decisions, priorities, and corrective actions.
- Ensures assigned work follows organizational policies, IT standards, privacy and security requirements, contract obligations, and established service-management processes.
Financial, Vendor, and Administrative Coordination
- Supports regional technology planning, budgeting, quotes, purchasing coordination, invoicing, licensing, contract-related workflows, and documentation as assigned.
- Coordinates with vendors and internal teams to resolve service issues, clarify responsibilities, and support regional projects and renewals.
- Assists regional leaders in navigating the appropriate processes for technology requests, demand intake, projects, equipment, access, and support services.
Supports and models behaviors consistent with Billings Clinic’s mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance.
Performs all other duties as assigned or as needed to meet the needs of the department/organization.
Minimum Qualifications
Education
- Bachelor’s degree in information technology, business administration, healthcare administration, computer science, nursing, mathematics, science, or a related field; or an equivalent combination of education and relevant experience.
Experience
- Five years of progressively responsible experience in information technology operations, customer service, service delivery, project or program coordination, or a related field.
- Demonstrated leadership experience involving staff direction, coaching, service accountability, cross-functional coordination, or program management.
- Experience supporting healthcare organizations, regional hospitals, clinics, affiliate relationships, or geographically dispersed operations, preferred.
- Experience with IT service-management tools, customer relationship practices, reporting, service metrics, and Microsoft 365 applications, preferred.
Certifications and Licenses
- ITIL, project management, service management, or related professional certification preferred.
- Valid driver’s license and eligibility to operate a vehicle in accordance with organizational policy.
- Or an equivalent combination of education and experience relating to the above tasks, knowledge, skills and abilities will be considered. Employees that require a licensed or certification must be properly licensed/certified and the licensure/certification must be in good standing.
Billings Clinic is Montana’s largest health system serving Montana, Wyoming and the western Dakotas. A not-for-profit organization led by a physician CEO, the health system is governed by a board of community members, nurses and physicians. Billings Clinic includes an integrated multi-specialty group practice, tertiary care hospital and trauma center, based in Billings, Montana.
Billings Clinic is committed to being an inclusive and welcoming employer, that strives to be kind, safe, and courageous in all we do. As an equal opportunity employer, our policies and processes are designed to achieve fair and equitable treatment of all employees and job applicants. All employees and job applicants will be provided the same treatment in all aspects of the employment relationship, regardless of race, color, religion, sex, gender identity, sexual orientation, pregnancy, marital status, national origin, age, genetic information, military status, and/or disability. To ensure we provide an accessible candidate experience for prospective employees, please let us know if you need any accommodations during the recruitment process.
Support Associate Job Roles in Montana
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Search Support Associate Jobs in MontanaSupport Associate Jobs in Montana: Frequently Asked Questions
Which companies sponsor visas for support associates in Montana?
Montana's largest visa-sponsoring employers for support roles tend to be major healthcare systems such as Billings Clinic and Providence Health, university-affiliated operations at Montana State University and the University of Montana, and regional branches of national technology and financial services firms. These organizations have established HR infrastructure to manage H-1B petitions, which smaller Montana businesses often lack.
Which visa types are most common for support associate roles in Montana?
The H-1B is the most common visa category for support associates when the role requires a specialized bachelor's degree, such as IT support, technical account management, or healthcare systems coordination. Canadian and Mexican nationals may qualify for TN status if the role fits an eligible occupation. Roles that involve primarily general customer service without a degree requirement rarely qualify for sponsorship under either category.
Which cities in Montana have the most support associate sponsorship jobs?
Billings is Montana's largest city and generates the most sponsorship activity, driven by its healthcare sector and corporate regional offices. Bozeman follows closely, fueled by a fast-growing technology and startup presence alongside Montana State University. Missoula rounds out the top three, with the University of Montana and several regional nonprofits and health organizations posting support roles that occasionally include visa sponsorship.
How to find support associate visa sponsorship jobs in Montana?
Migrate Mate filters job listings specifically by visa sponsorship eligibility, so you can search support associate roles in Montana without manually screening hundreds of postings. Because Montana's sponsoring employer pool is smaller than coastal states, setting up alerts on Migrate Mate for Billings, Bozeman, and Missoula will help you catch new openings from healthcare systems, universities, and tech-adjacent employers as they post.
Are there state-specific considerations for support associate sponsorship in Montana?
Montana's relatively small labor market means the Department of Labor prevailing wage determinations for support associate roles reflect regional pay scales, which can differ meaningfully from national figures. Employers must still meet federal prevailing wage requirements when filing an LCA for H-1B sponsorship. Montana has no state-level immigration program, so all sponsorship pathways run through federal channels. The limited pool of experienced immigration counsel in-state means many Montana employers work with out-of-state immigration attorneys.
What is the prevailing wage for sponsored support associate jobs in Montana?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.