Support Associate Visa Sponsorship Jobs in Massachusetts
Support associate roles in Massachusetts span healthcare networks like Mass General Brigham, financial services firms in Boston's Financial District, and tech companies clustered in Cambridge and Waltham. Employers in these industries have established histories of sponsoring skilled international workers. Boston's concentration of universities and research institutions also creates a consistent pipeline of internationally educated candidates entering this field.
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Get Access To All JobsJob title: Associate Director, Patient Support Services - CRM Business Lead
Location: Cambridge, MA
About the Job:
The Associate Director, Patient Support Services – CRM Business Lead is part of the Platform Solutions Team responsible for the strategic direction and roadmap of our core platforms that support our patients and provider services offered through Patient Support Services (PSS). In this role, the Associate Director will be a Subject Matter Expert (SME) in the patient journey driving operational excellence, business value, and outcomes. They will own the strategic roadmap and the prioritization of capabilities and enhancements working cross-functionally with the PSS and Digital Teams.
The candidate must be solution-oriented, operationally savvy, creative, highly organized, flexible, and adept at managing multiple matrix teams, including external vendors. The position will report to the Sr. Director, Platform Solutions and is based in Cambridge, MA.
About Sanofi:
We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.
Main Responsibilities:
- Build and maintain the CRM roadmap for the PSS organization by assessing and prioritizing new capabilities/ enhancements that drive business value and outcomes.
- Actively engage with key stakeholders to understand priorities, gather requirements, and ensure solutions are effectively designed and meeting business needs.
- Develop and document best practices to support standardization and harmonization of business processes across PSS Programs.
- Participate in the design, build, and implementation of any/all related CRM initiatives including writing user stories, participating in grooming sessions, sprint planning, and executing UAT scripts.
- Support PSS data management strategy in the design, integration, and migration activities.
- Partner with the training teams to design and implement cohesive and structured training programs to support our business users.
- Identify, measure, and present the current/future impact of the CRM on current and future pipeline.
- Develop deep knowledge of the patient journey, platforms, and systems used to support our patients and providers.
- Perform market research and CRM benchmarking activities to ensure solutions align with Play to Win strategy.
- Work with our internal and/or external teams to support and or troubleshoot issues as needed.
About You:
Qualifications
- Bachelor’s degree.
- 5+ years of experience building CRM solutions or working within PSS or other bio-pharmaceutical or healthcare experience.
- Strong leadership and analytical skills, ability to deliver on project objectives on time and within budget.
- Experience with Salesforce Health Cloud and ecosystems with certification is a plus.
Preferences:
- Proven ability to lead and influence teams without direct authority.
- Highly self-directed; proactively and independently work issues and manage projects with minimal direction.
- Proven ability to communicate and present effectively to senior leaders, cross-functional and cross-organizational teams in a matrix environment.
Why Choose Us?
- Make your work count by supporting a company that brings life-changing treatments to millions — and is committed to doing right by patients, communities, and the planet.
- Drive Progress from within by helping simplify, scale, and modernize how a global biopharma business delivers smarter, faster, and more sustainably.
- Support teams across science, medicine, and operations by building better systems, shaping bold strategies, and enabling innovation at speed.
- Make an impact across borders and functions, collaborating with leaders to turn complex challenges into real-world solutions.
- Advance your career through stretch roles, cross-functional moves, and development opportunities designed to match your ambition.
- Thrive in inclusive, high-performing teams where every role matters and every voice helps shape what’s next.
Sanofi US Services and its U.S. affiliates are Equal Opportunity employers committed to a culturally inclusive workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.
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All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs, and additional benefits information can be found here.
Job title: Associate Director, Patient Support Services - CRM Business Lead
Location: Cambridge, MA
About the Job:
The Associate Director, Patient Support Services – CRM Business Lead is part of the Platform Solutions Team responsible for the strategic direction and roadmap of our core platforms that support our patients and provider services offered through Patient Support Services (PSS). In this role, the Associate Director will be a Subject Matter Expert (SME) in the patient journey driving operational excellence, business value, and outcomes. They will own the strategic roadmap and the prioritization of capabilities and enhancements working cross-functionally with the PSS and Digital Teams.
The candidate must be solution-oriented, operationally savvy, creative, highly organized, flexible, and adept at managing multiple matrix teams, including external vendors. The position will report to the Sr. Director, Platform Solutions and is based in Cambridge, MA.
About Sanofi:
We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.
Main Responsibilities:
- Build and maintain the CRM roadmap for the PSS organization by assessing and prioritizing new capabilities/ enhancements that drive business value and outcomes.
- Actively engage with key stakeholders to understand priorities, gather requirements, and ensure solutions are effectively designed and meeting business needs.
- Develop and document best practices to support standardization and harmonization of business processes across PSS Programs.
- Participate in the design, build, and implementation of any/all related CRM initiatives including writing user stories, participating in grooming sessions, sprint planning, and executing UAT scripts.
- Support PSS data management strategy in the design, integration, and migration activities.
- Partner with the training teams to design and implement cohesive and structured training programs to support our business users.
- Identify, measure, and present the current/future impact of the CRM on current and future pipeline.
- Develop deep knowledge of the patient journey, platforms, and systems used to support our patients and providers.
- Perform market research and CRM benchmarking activities to ensure solutions align with Play to Win strategy.
- Work with our internal and/or external teams to support and or troubleshoot issues as needed.
About You:
Qualifications
- Bachelor’s degree.
- 5+ years of experience building CRM solutions or working within PSS or other bio-pharmaceutical or healthcare experience.
- Strong leadership and analytical skills, ability to deliver on project objectives on time and within budget.
- Experience with Salesforce Health Cloud and ecosystems with certification is a plus.
Preferences:
- Proven ability to lead and influence teams without direct authority.
- Highly self-directed; proactively and independently work issues and manage projects with minimal direction.
- Proven ability to communicate and present effectively to senior leaders, cross-functional and cross-organizational teams in a matrix environment.
Why Choose Us?
- Make your work count by supporting a company that brings life-changing treatments to millions — and is committed to doing right by patients, communities, and the planet.
- Drive Progress from within by helping simplify, scale, and modernize how a global biopharma business delivers smarter, faster, and more sustainably.
- Support teams across science, medicine, and operations by building better systems, shaping bold strategies, and enabling innovation at speed.
- Make an impact across borders and functions, collaborating with leaders to turn complex challenges into real-world solutions.
- Advance your career through stretch roles, cross-functional moves, and development opportunities designed to match your ambition.
- Thrive in inclusive, high-performing teams where every role matters and every voice helps shape what’s next.
Sanofi US Services and its U.S. affiliates are Equal Opportunity employers committed to a culturally inclusive workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.
GD-SG
LI-GZ
LI-Onsite
vhd
All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs, and additional benefits information can be found here.
Support Associate Job Roles in Massachusetts
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Search Support Associate Jobs in MassachusettsSupport Associate Jobs in Massachusetts: Frequently Asked Questions
Which companies in Massachusetts sponsor visas for support associate roles?
Employers with documented H-1B visa sponsorship activity for support roles in Massachusetts include Mass General Brigham, Fidelity Investments, Liberty Mutual, HubSpot, and Wayfair. Technology and financial services firms in Greater Boston tend to have dedicated immigration programs and legal teams that handle sponsorship, making them more reliable sponsors than smaller companies without established HR infrastructure.
Which visa types are most common for support associate roles in Massachusetts?
The H-1B is the most common sponsorship path for support associate roles, provided the position qualifies as a specialty occupation requiring at least a bachelor's degree in a specific field. Some roles may also be filled through OPT or STEM OPT extensions for recent graduates from Massachusetts universities. TN visas are available for Canadian and Mexican nationals in qualifying professional categories.
Which cities in Massachusetts have the most support associate visa sponsorship jobs?
Boston and Cambridge account for the highest concentration of sponsoring employers, particularly in healthcare, biotech, and financial services. Waltham and Burlington are significant secondary hubs due to their technology company clusters along Route 128. Worcester has growing healthcare and higher-education employers that occasionally sponsor, though at lower volumes than the Greater Boston metro area.
How to find support associate visa sponsorship jobs in Massachusetts?
Migrate Mate filters job listings specifically by visa sponsorship availability, so you can browse support associate roles in Massachusetts without sifting through positions that don't offer sponsorship. The platform is designed for international job seekers, making it straightforward to identify which Massachusetts employers are actively open to sponsoring candidates for support associate positions rather than relying on generic job postings.
Are there state-specific considerations for support associates seeking sponsorship in Massachusetts?
Massachusetts has a high cost of living relative to the national average, which influences prevailing wage determinations that employers must meet when filing H-1B petitions. The state's dense concentration of universities, including MIT, Harvard, and Northeastern, creates strong competition for sponsored roles. Employers in the Massachusetts life sciences and technology sectors are generally more experienced with sponsorship paperwork than those in less internationally active industries.
What is the prevailing wage for sponsored support associate jobs in Massachusetts?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.