Support Associate Visa Sponsorship Jobs in Massachusetts

INTRODUCTION

First Help Financial (FHF) is a fast-growing and culturally diverse company in the U.S. We provide auto loans to the underserved and care for our customers and partners with exceptional service. Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first car. We lend to and support our portfolio which has consistently grown 30%+ each year over the last nine years. Here you will find hard-working colleagues who come from over 20 countries. We hold ourselves to the highest standards of professionalism but also enjoy our work. Our culture and benefits are geared towards making you successful in life and comfortable at work.

Your Title: Remarketing Support Associate
Your Location: Remote/Anywhere within the US
Your Schedule: Monday - Friday 8:00 am - 4:30 pm EST
You Report To: Remarketing Team Lead
Your Compensation: $19.11 per hour plus a bonus!

ABOUT THE OPPORTUNITY:

First Help Financial, voted and certified as a "Great Place to Work" by our workforce for five years in a row, is adding a new partner to our Loss Mitigation department to accommodate our remarkable growth! The Remarketing Support Associate is responsible for working with vendors to support detailed workflows to liquidate collateral following securement while balancing compliance, quality, and risk mitigation. This role partners closely with internal teams to support portfolio performance and ensure fair, consistent outcomes for customers.

Responsibilities:

Your duties include, but are not limited to:

• Input and track vehicle progress from vehicle recovery to post-sale.
• Review reports and photos of recovered vehicles to assess damage and overall condition.
• Review vehicle estimates and track vehicle inspection and repair progress.
• Maintain documentation uploads such as repossession and post-sale documentation.
• Assist with title tracking in internal dashboards.
• Review vehicles ready for sale at wholesale and salvage auctions.
• Follow up on accounts via email, phone, or through internal sites.
• Any other duties assigned to assist the Remarketing Team.

BASIC QUALIFICATIONS:

• Demonstrated historical career stability
• Previous remote or hybrid experience preferred
• High school diploma or equivalent
• Previous experience in the automotive industry, including but not limited to auto lending, auto insurance, car dealerships, mechanical shops, or automotive auctions, etc.
• 1+ years of Loss Mitigation or Remarketing is a plus!
• Proficient knowledge of Excel and Outlook
• A strong attention to detail and dedication to consistency
• Passion to establish a career with FHF, we believe in providing growth opportunities!
• Ability to think critically and be self-reliant
• Strong self-discipline in a remote environment

FHF BENEFITS:

• Great Perks - We offer generous salaries, competitive health and welfare benefits (medical, dental, vision, LTD/STD, Identity theft, paid parental leave and much more), paid vacation, 401(k) match, tuition reimbursement, social activities, monthly lunches, a robust employee recognition and talent development program to enhance your career with us.
• Culture - We are believers in maintaining a healthy work-life balance. While we work hard and care deeply about our customers and partners, we want you to have room for your family, friends, and yourself.
• Growth - Company growth provides unprecedented career growth. FHF's extraordinary year over year growth in revenue and new markets provides opportunity for you to establish and develop your career growth. We engage each employee to build a career plan that benefits everyone and we have a proven record of investing in you.

DIVERSITY AND INCLUSION

FHF is committed to building a culture that respects and embraces all walks of life, inclusive of gender, race, culture, age, sexual orientation, and other identities. We will make accommodations when interviewing anyone with special needs.