Customer Service Visa Sponsorship Jobs in South Carolina
South Carolina's customer service sector spans financial services firms in Charlotte's cross-border suburbs, manufacturing support operations in Greenville and Spartanburg, and hospitality and tourism employers along the Grand Strand coast. Major employers including BMW Manufacturing, Michelin, and Denny's corporate operations have sponsored international workers, making this a genuine market for customer service visa sponsorship.
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MSC USA - Charleston
JOB SUMMARY
Provides comprehensive assistance to clients, addressing inquiries and concerns regarding their shipments while delivering exceptional customer service to ensure client satisfaction. Maintains meticulous records of customer interactions to uphold data integrity for management reports and consistently meets productivity and service level standards.
ESSENTIAL FUNCTIONS
- Communicates effectively with clients via phone and email to troubleshoot and solve problems while cultivating positive relationships.
- Collaborates with team members and departments to optimize task execution, meet deadlines, and observe corporate guidelines for addressing customer inquiries; works with departments to amend and fix any discrepancies.
- Escalates unique or complex issues to the appropriate supervisor for resolution when necessary.
- Handles booking processes in the internal system based on client requirements, updates information accordingly, and coordinates all export shipment activities following MSC procedures; Assists clients in troubleshooting and problem solving regarding the bookings assigned.
- Maintains close communication with carriers and other agencies involved to facilitate seamless coordination and provide regular updates on shipment status.
- Updates records for reports as required by management, contributing to informed decision-making.
- Anticipates potential problems and demonstrates problem-solving skills to address unforeseen issues, going the extra mile to enhance the customer's experience.
- Presence required on-site 5 days per week.
- Performs other duties as assigned.
REQUIREMENTS
REQUIRED SKILLS, EDUCATION AND EXPERIENCE
- Bachelor’s degree preferred or equivalent experience in a similar role (supply chain, transportation, shipping, logistics, freight forwarding, customer service, etc.)
- Experience working in an international environment, a plus.
- Ability to successfully develop and maintain positive client and vendor relationships.
- Attention to detail: advanced.
- Communication skills: advanced.
- Customer orientation: advanced.
- Dependability: advanced.
- Organization skills & time management: intermediate.
- Proactivity: intermediate.
- Problem solving: fundamental.
- Productivity: advanced.
- Team player: advanced.
- English: advanced.
- MS Excel with the ability to learn new software: intermediate.
PHYSICAL DEMANDS
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at a time.
- Must be able to commute to the designated office location.
- Presence required on-site 5 days per week.
WORK AUTHORIZATION
- Authorization to work in the U.S.
This role requires working on-site in the office for five days a week, from Monday to Friday. There is no option for fully remote or hybrid work in this role, unless required off-site duties are being performed.
What We Offer
- Health Insurance
- Dental & Vision Insurance
- Life Insurance: one-time annual salary up to $50,000
- Long Term Disability Insurance
- Paid Parental Leave
- Business Travel Insurance
- Flexible Spending Accounts - (Health, Dependent Care, Transit/Parking)
- Supplemental Life, Accident, Critical Illness and Hospital Indemnity Plans
You will also have access to additional benefits, effective day one:
- Short Term Disability Insurance
- 401K Plan – 3% Safe Harbor Contribution with option for additional 3% employer match.
- Wellness Program initiatives / Free MSC Partner Subscriptions with Calm
- Partner Discount Programs with MSC Cruises, Apple, Dell, Nissan, Whirlpool, AT&T, Pets Best and others.
About Mediterranean Shipping Company (MSC)
Mediterranean Shipping Company (MSC), headquartered in Geneva, Switzerland, is a global leader in transportation and logistics, privately owned and founded in 1970 by Gianluigi Aponte. As one of the world’s leading container shipping lines, MSC has 675 offices across 155 countries worldwide, with the MSC Group employing over 200,000 people. The company has evolved from a one vessel operation into a globally respected business with a fleet of 800 vessels that provides timely delivery of goods and services to customers of all industries and sizes. With access to an integrated network of road, rail, air, and sea transport resources which stretches across the globe, the company prides itself on delivering global service with local knowledge. MSC’s shipping line sails on 300 trade routes and calls at 520 ports, carrying some 22.5 million TEU (twenty-foot equivalent units) annually.
Mediterranean Shipping Company (USA) Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type including but not limited to characteristics protected by federal, state or local laws.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at US038-Humanresourcesusa@msc.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
Export Customer Service Representative
MSC USA - Charleston
JOB SUMMARY
Provides comprehensive assistance to clients, addressing inquiries and concerns regarding their shipments while delivering exceptional customer service to ensure client satisfaction. Maintains meticulous records of customer interactions to uphold data integrity for management reports and consistently meets productivity and service level standards.
ESSENTIAL FUNCTIONS
- Communicates effectively with clients via phone and email to troubleshoot and solve problems while cultivating positive relationships.
- Collaborates with team members and departments to optimize task execution, meet deadlines, and observe corporate guidelines for addressing customer inquiries; works with departments to amend and fix any discrepancies.
- Escalates unique or complex issues to the appropriate supervisor for resolution when necessary.
- Handles booking processes in the internal system based on client requirements, updates information accordingly, and coordinates all export shipment activities following MSC procedures; Assists clients in troubleshooting and problem solving regarding the bookings assigned.
- Maintains close communication with carriers and other agencies involved to facilitate seamless coordination and provide regular updates on shipment status.
- Updates records for reports as required by management, contributing to informed decision-making.
- Anticipates potential problems and demonstrates problem-solving skills to address unforeseen issues, going the extra mile to enhance the customer's experience.
- Presence required on-site 5 days per week.
- Performs other duties as assigned.
REQUIREMENTS
REQUIRED SKILLS, EDUCATION AND EXPERIENCE
- Bachelor’s degree preferred or equivalent experience in a similar role (supply chain, transportation, shipping, logistics, freight forwarding, customer service, etc.)
- Experience working in an international environment, a plus.
- Ability to successfully develop and maintain positive client and vendor relationships.
- Attention to detail: advanced.
- Communication skills: advanced.
- Customer orientation: advanced.
- Dependability: advanced.
- Organization skills & time management: intermediate.
- Proactivity: intermediate.
- Problem solving: fundamental.
- Productivity: advanced.
- Team player: advanced.
- English: advanced.
- MS Excel with the ability to learn new software: intermediate.
PHYSICAL DEMANDS
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at a time.
- Must be able to commute to the designated office location.
- Presence required on-site 5 days per week.
WORK AUTHORIZATION
- Authorization to work in the U.S.
This role requires working on-site in the office for five days a week, from Monday to Friday. There is no option for fully remote or hybrid work in this role, unless required off-site duties are being performed.
What We Offer
- Health Insurance
- Dental & Vision Insurance
- Life Insurance: one-time annual salary up to $50,000
- Long Term Disability Insurance
- Paid Parental Leave
- Business Travel Insurance
- Flexible Spending Accounts - (Health, Dependent Care, Transit/Parking)
- Supplemental Life, Accident, Critical Illness and Hospital Indemnity Plans
You will also have access to additional benefits, effective day one:
- Short Term Disability Insurance
- 401K Plan – 3% Safe Harbor Contribution with option for additional 3% employer match.
- Wellness Program initiatives / Free MSC Partner Subscriptions with Calm
- Partner Discount Programs with MSC Cruises, Apple, Dell, Nissan, Whirlpool, AT&T, Pets Best and others.
About Mediterranean Shipping Company (MSC)
Mediterranean Shipping Company (MSC), headquartered in Geneva, Switzerland, is a global leader in transportation and logistics, privately owned and founded in 1970 by Gianluigi Aponte. As one of the world’s leading container shipping lines, MSC has 675 offices across 155 countries worldwide, with the MSC Group employing over 200,000 people. The company has evolved from a one vessel operation into a globally respected business with a fleet of 800 vessels that provides timely delivery of goods and services to customers of all industries and sizes. With access to an integrated network of road, rail, air, and sea transport resources which stretches across the globe, the company prides itself on delivering global service with local knowledge. MSC’s shipping line sails on 300 trade routes and calls at 520 ports, carrying some 22.5 million TEU (twenty-foot equivalent units) annually.
Mediterranean Shipping Company (USA) Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type including but not limited to characteristics protected by federal, state or local laws.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at US038-Humanresourcesusa@msc.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
Customer Service Job Roles in South Carolina
See all 224+ Customer Service Jobs in South Carolina
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Search Customer Service Jobs in South CarolinaCustomer Service Jobs in South Carolina: Frequently Asked Questions
Which companies sponsor visas for customer service roles in South Carolina?
Large multinational manufacturers with South Carolina operations, including BMW Manufacturing in Spartanburg and Michelin North America in Greenville, have filed visa sponsorships for customer-facing and technical support roles. Financial services firms in the Columbia area and hospitality groups along the Myrtle Beach coast also sponsor international workers for customer service positions, though sponsorship availability varies significantly by employer and role.
Which visa types are most common for customer service roles in South Carolina?
The H-1B visa is the most common visa for customer service roles that require a bachelor's degree in a specific field, such as technical support specialists or client-facing roles tied to engineering or finance. The TN visa applies to Canadian and Mexican nationals in qualifying professional categories. Customer service roles that don't require a specific degree often don't meet H-1B visa specialty occupation requirements, so qualifying job duties matter considerably.
Which cities in South Carolina have the most customer service sponsorship jobs?
Greenville and Spartanburg anchor the Upstate region, where manufacturing multinationals and their supply chain partners generate demand for bilingual and technically skilled customer service professionals. Columbia, as the state capital, hosts financial services and government contractors with international hiring activity. Charleston's growing port economy and technology sector also produce customer service openings that have attracted sponsored workers.
How to find customer service visa sponsorship jobs in South Carolina?
Migrate Mate is built specifically for international job seekers and filters customer service roles in South Carolina by visa sponsorship eligibility, saving you from manually screening hundreds of postings. You can browse active openings from employers who have a demonstrated history of sponsoring work visas, which is particularly useful in South Carolina where sponsorship is concentrated among a smaller set of large multinationals and corporate operations rather than broadly across all employers.
Are there state-specific considerations for customer service sponsorship jobs in South Carolina?
South Carolina's customer service sponsorship activity is concentrated in manufacturing-adjacent roles, particularly in the Upstate corridor where German and French multinationals operate large facilities and often hire internationally for roles requiring language skills or technical product knowledge. Employers filing H-1B petitions must meet Department of Labor prevailing wage requirements for the specific occupation and geographic area, which are set at the county level and affect offer terms.
What is the prevailing wage for sponsored customer service jobs in South Carolina?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.