Customer Service Visa Sponsorship Jobs in New Jersey
Customer service visa sponsorship jobs in New Jersey are concentrated in the state's financial services, pharmaceutical, and telecommunications sectors. Major employers like Johnson & Johnson, Prudential, and Comcast hire internationally for customer-facing roles. Newark, Jersey City, and Princeton are the primary hiring hubs for sponsored positions in this field.
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Symrise is a global supplier of fragrances, flavors, food, nutrition, and cosmetic ingredients. Its clients include manufacturers of perfumes, cosmetics, food and beverages, pharmaceuticals and producers of nutritional supplements and pet food.
Its sales of € 4.9 billion in the 2024 fiscal year make Symrise a leading global provider. Headquartered in Holzminden, Germany, the Group is represented by more than 100 locations in Europe, Africa, the Middle East, Asia, the United States and Latin America.
Symrise works with its clients to develop new ideas and market-ready concepts for products that form an integral part of everyday life. Economic success and corporate responsibility are inextricably linked as part of this process.
Symrise – always inspiring more…
Your role Position Summary:
The Customer Service Supervisor independently supervises the day-to-day operations of the Customer Service department to ensure order fulfillment. Works with the Customer Service team and supply chain members (internal/external) to ensure on-time performance guidelines are met and business rules are aligned within those guidelines. Communicates transparently throughout the organization and as well as with customers. Develops Customer Service Representatives through training, coaching and mentoring. Improves systems and processes to develop value-added functions in Customer Service.
Essential Duties and Responsibilities:
- Coordinates the order fulfillment process. Works with customer service team and supply chain members (internal/external) to ensure on-time performance guidelines are met and business rules are aligned within those guidelines. Balance workload prioritization with Customer Service Manager among team members.
- Acts as primary contact for assigned accounts. This includes receipt and confirmation of customer orders which involves researching material availability, available price record confirmation and shipping method. Maintains master data in SAP. Provide recommendations for SAP changes where applicable to increase efficiencies. Manages and cross trains with customer portal activity.
- Provides personnel development through coaching and mentoring. Participates in identifying and hiring of potential candidates.
- Facilitates organization of customer complaint process. Ensures all customer complaints are entered and follow up is provided to the customer either formally or informally as required. Reduce number of customer complaints caused by Customer Service.
- Identifies solutions for challenges within supply chain process and partner with supply chain team. Aligns with business to ensure timely and accurate information and strategies are communicated appropriately throughout the organization. Assists in the development of processes and procedures to ensure smooth and transparent information flow.
- Communicates customer requirements to Finance, Sales, Sales Support, Marketing and the internal Supply Chain. Implements support systems and processes to meet these requirements.
- Works closely with Supply Chain to review order status, coordinate changes, obtain accurate information regarding shipments through production reports, SCM reports, allocation reports and batch delays. Information is utilized to provide routine updates to our customers regarding changes in supply. Provides order related documentation to our customers such as invoices, certificates of analysis and pro-forma invoices where required.
- Works with Finance to research necessary information to complete credits, debits and any special billing in a timely manner.
- Assists management in training of Customer Service Representatives through support with procedure documentation and customer profile development. Provide back up support to Customer Service Manager when needed.
About you Required Qualifications:
- High School Diploma / GED or equivalent education required. College degree preferred.
- 5+ years of experience in Customer Service within a manufacturing environment (not in a call center) required. Experience in the flavor industry strongly preferred.
- 2+ years of supervisory experience within Customer Service.
- Experience with order processing.
- Proficiency with MS Office (Word, Excel, PowerPoint, Outlook, Teams).
- Must have experience working with ERP systems (i.e. SAP, Sage, JD Edwards, AS400, etc.). Experience with SAP and/or Sage is preferred.
- Ability to interact and communicate effectively in English with internal and external customers in both written and verbal form.
- Ability to speak other languages in addition to English (i.e. Spanish, German, French) is advantageous.
- Strong organizational skills and ability to follow through with multiple projects.
- Ability to effectively multitask in a fast-paced environment and effectively prioritize under pressure.
- Ability to deal with conflict and able to influence across functional lines.
- Knowledge of international shipments desirable.
Our offer
Become part of our open and transparent culture. It will give you the opportunity to flourish and to develop inspiring experiences that contribute to the health and well-being of consumers in 160 countries around the world. Putting our employees in focus fuels our strong company growth above market rates and makes us an excellent place to develop your career.
Come join us and embark on a fascinating journey with Symrise.
If you feel that you fit the above criteria, then please apply by using our online application system. Your application will be treated confidentially.
We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, national origin or any other basis protected by applicable law. All employment decisions are made on the basis of qualifications, merit and business necessity.
Job Reference: NA01866
About us
Symrise is a global supplier of fragrances, flavors, food, nutrition, and cosmetic ingredients. Its clients include manufacturers of perfumes, cosmetics, food and beverages, pharmaceuticals and producers of nutritional supplements and pet food.
Its sales of € 4.9 billion in the 2024 fiscal year make Symrise a leading global provider. Headquartered in Holzminden, Germany, the Group is represented by more than 100 locations in Europe, Africa, the Middle East, Asia, the United States and Latin America.
Symrise works with its clients to develop new ideas and market-ready concepts for products that form an integral part of everyday life. Economic success and corporate responsibility are inextricably linked as part of this process.
Symrise – always inspiring more…
Your role Position Summary:
The Customer Service Supervisor independently supervises the day-to-day operations of the Customer Service department to ensure order fulfillment. Works with the Customer Service team and supply chain members (internal/external) to ensure on-time performance guidelines are met and business rules are aligned within those guidelines. Communicates transparently throughout the organization and as well as with customers. Develops Customer Service Representatives through training, coaching and mentoring. Improves systems and processes to develop value-added functions in Customer Service.
Essential Duties and Responsibilities:
- Coordinates the order fulfillment process. Works with customer service team and supply chain members (internal/external) to ensure on-time performance guidelines are met and business rules are aligned within those guidelines. Balance workload prioritization with Customer Service Manager among team members.
- Acts as primary contact for assigned accounts. This includes receipt and confirmation of customer orders which involves researching material availability, available price record confirmation and shipping method. Maintains master data in SAP. Provide recommendations for SAP changes where applicable to increase efficiencies. Manages and cross trains with customer portal activity.
- Provides personnel development through coaching and mentoring. Participates in identifying and hiring of potential candidates.
- Facilitates organization of customer complaint process. Ensures all customer complaints are entered and follow up is provided to the customer either formally or informally as required. Reduce number of customer complaints caused by Customer Service.
- Identifies solutions for challenges within supply chain process and partner with supply chain team. Aligns with business to ensure timely and accurate information and strategies are communicated appropriately throughout the organization. Assists in the development of processes and procedures to ensure smooth and transparent information flow.
- Communicates customer requirements to Finance, Sales, Sales Support, Marketing and the internal Supply Chain. Implements support systems and processes to meet these requirements.
- Works closely with Supply Chain to review order status, coordinate changes, obtain accurate information regarding shipments through production reports, SCM reports, allocation reports and batch delays. Information is utilized to provide routine updates to our customers regarding changes in supply. Provides order related documentation to our customers such as invoices, certificates of analysis and pro-forma invoices where required.
- Works with Finance to research necessary information to complete credits, debits and any special billing in a timely manner.
- Assists management in training of Customer Service Representatives through support with procedure documentation and customer profile development. Provide back up support to Customer Service Manager when needed.
About you Required Qualifications:
- High School Diploma / GED or equivalent education required. College degree preferred.
- 5+ years of experience in Customer Service within a manufacturing environment (not in a call center) required. Experience in the flavor industry strongly preferred.
- 2+ years of supervisory experience within Customer Service.
- Experience with order processing.
- Proficiency with MS Office (Word, Excel, PowerPoint, Outlook, Teams).
- Must have experience working with ERP systems (i.e. SAP, Sage, JD Edwards, AS400, etc.). Experience with SAP and/or Sage is preferred.
- Ability to interact and communicate effectively in English with internal and external customers in both written and verbal form.
- Ability to speak other languages in addition to English (i.e. Spanish, German, French) is advantageous.
- Strong organizational skills and ability to follow through with multiple projects.
- Ability to effectively multitask in a fast-paced environment and effectively prioritize under pressure.
- Ability to deal with conflict and able to influence across functional lines.
- Knowledge of international shipments desirable.
Our offer
Become part of our open and transparent culture. It will give you the opportunity to flourish and to develop inspiring experiences that contribute to the health and well-being of consumers in 160 countries around the world. Putting our employees in focus fuels our strong company growth above market rates and makes us an excellent place to develop your career.
Come join us and embark on a fascinating journey with Symrise.
If you feel that you fit the above criteria, then please apply by using our online application system. Your application will be treated confidentially.
We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, national origin or any other basis protected by applicable law. All employment decisions are made on the basis of qualifications, merit and business necessity.
Job Reference: NA01866
Customer Service Job Roles in New Jersey
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Search Customer Service Jobs in New JerseyCustomer Service Jobs in New Jersey: Frequently Asked Questions
Which companies sponsor visas for customer service roles in New Jersey?
Large multinationals with significant New Jersey operations are the most consistent sponsors for customer service roles. Companies like Johnson & Johnson, Prudential Financial, Cognizant, and Conduent have established immigration programs and a track record of sponsoring work visas. Staffing firms and business process outsourcing companies operating in the state also periodically sponsor international candidates for customer-facing positions.
Which visa types are most common for customer service roles in New Jersey?
H-1B visa is the most common visa for customer service roles that require a bachelor's degree in a relevant field, such as communications or business. However, customer service positions without a specific degree requirement may not qualify as a specialty occupation under H-1B criteria. L-1 visas are an option for intracompany transferees moving into customer service management roles from an overseas office of the same employer.
Which cities in New Jersey have the most customer service sponsorship jobs?
Newark and Jersey City, located directly across from Manhattan, host the highest concentration of sponsored customer service roles in New Jersey, driven by finance, insurance, and telecom employers. Princeton and the Route 1 corridor are strong hubs due to the pharmaceutical and technology companies headquartered there. Parsippany and Iselin also see activity from large corporations with regional headquarters in those areas.
How to find customer service visa sponsorship jobs in New Jersey?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it straightforward to find customer service roles in New Jersey where employers are willing to sponsor. Rather than sifting through general job postings, you can browse positions already tagged for sponsorship eligibility. Focusing on employers in sectors like pharmaceuticals, financial services, and IT services in New Jersey gives you the highest probability of finding open, sponsored customer service positions.
Are there state-specific considerations for customer service visa sponsorship in New Jersey?
New Jersey's high cost of living means prevailing wage requirements under the H-1B program tend to be elevated compared to many other states, which affects whether employers choose to sponsor for customer service roles at entry or mid levels. The state's proximity to New York City and its dense concentration of Fortune 500 regional offices increases overall sponsorship activity. Candidates with multilingual skills are particularly sought after given New Jersey's diverse population.
What is the prevailing wage for sponsored customer service jobs in New Jersey?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.