Customer Service Visa Sponsorship Jobs in Mississippi
Customer service roles in Mississippi draw visa sponsorship from employers in healthcare, logistics, and financial services, with hiring concentrated in Jackson, Gulfport, and Biloxi. Companies like Teleperformance, Conduent, and regional healthcare networks have maintained contact center operations in the state, creating pathways for international candidates with qualifying backgrounds.
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Get Access To All JobsThank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career – a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice. Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.
Job Description
At Regions, the Loan Servicing Customer Service Representative responds to customer's inquiries or complaints regarding Loan Servicing products or services.
Primary Responsibilities
- Determines best method to resolve problems to ensure customer satisfaction and adherence to company policies
- Coordinates problem resolution with appropriate departments
- Informs customers of standard procedures or resolution of problem
- Follows up, either verbally or in writing, to ensure customer satisfaction
- Works with either close supervision or under clearly defined procedures
- Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices
- May make periodic calls to existing customers to determine satisfaction with the company, products, and services
This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act. This position is incentive eligible.
Requirements
- High School Diploma or GED
- Applicants will be expected to pass any assessment associated with the position
Preferences
- One (1) year of customer service or related experience
Skills and Competencies
- Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance
- Ability to work in a fast-paced environment
- Basic computer skills
- Excellent customer service skills
- Good verbal and written communication skills
- Full onsite presence is required during training. While in training, shift is 7:30a - 4:30p
- After training there is a six-month probationary period before being considered for hybrid work.
- Hybrid schedule consists of four days onsite and one day remote each week.
- Must be available to work Monday-Friday anytime between 7am-6pm (CST). Your specific shift will be assigned based on business needs.
Proximity To Hattiesburg, MS Required.
Position Type
Full time
Compensation Details
Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job. The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.
- Minimum Job Range Target: $32,850.00 USD
- Median: $37,611.00 USD
Incentive Pay Plans
This role is eligible to participate in a formulaic incentive plan. Employees have the potential to earn incentives based on performance against defined metrics and goals.
Benefits Information
Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.
- Paid Vacation/Sick Time
- 401K with Company Match
- Medical, Dental and Vision Benefits
- Disability Benefits
- Health Savings Account
- Flexible Spending Account
- Life Insurance
- Parental Leave
- Employee Assistance Program
- Associate Volunteer Program
Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time.
Location
Hattiesburg, Mississippi
Equal Opportunity Employer/including Disabled/Veterans
Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career – a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice. Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.
Job Description
At Regions, the Loan Servicing Customer Service Representative responds to customer's inquiries or complaints regarding Loan Servicing products or services.
Primary Responsibilities
- Determines best method to resolve problems to ensure customer satisfaction and adherence to company policies
- Coordinates problem resolution with appropriate departments
- Informs customers of standard procedures or resolution of problem
- Follows up, either verbally or in writing, to ensure customer satisfaction
- Works with either close supervision or under clearly defined procedures
- Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices
- May make periodic calls to existing customers to determine satisfaction with the company, products, and services
This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act. This position is incentive eligible.
Requirements
- High School Diploma or GED
- Applicants will be expected to pass any assessment associated with the position
Preferences
- One (1) year of customer service or related experience
Skills and Competencies
- Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance
- Ability to work in a fast-paced environment
- Basic computer skills
- Excellent customer service skills
- Good verbal and written communication skills
- Full onsite presence is required during training. While in training, shift is 7:30a - 4:30p
- After training there is a six-month probationary period before being considered for hybrid work.
- Hybrid schedule consists of four days onsite and one day remote each week.
- Must be available to work Monday-Friday anytime between 7am-6pm (CST). Your specific shift will be assigned based on business needs.
Proximity To Hattiesburg, MS Required.
Position Type
Full time
Compensation Details
Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job. The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.
- Minimum Job Range Target: $32,850.00 USD
- Median: $37,611.00 USD
Incentive Pay Plans
This role is eligible to participate in a formulaic incentive plan. Employees have the potential to earn incentives based on performance against defined metrics and goals.
Benefits Information
Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.
- Paid Vacation/Sick Time
- 401K with Company Match
- Medical, Dental and Vision Benefits
- Disability Benefits
- Health Savings Account
- Flexible Spending Account
- Life Insurance
- Parental Leave
- Employee Assistance Program
- Associate Volunteer Program
Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time.
Location
Hattiesburg, Mississippi
Equal Opportunity Employer/including Disabled/Veterans
Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.
Customer Service Job Roles in Mississippi
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Search Customer Service Jobs in MississippiCustomer Service Jobs in Mississippi: Frequently Asked Questions
Which companies sponsor visas for customer service roles in Mississippi?
Business process outsourcing firms with Mississippi operations, including Teleperformance and Conduent, have historically filed work visa petitions for customer service and contact center positions. Healthcare systems such as Merit Health and Mississippi Baptist Medical Center also sponsor for patient-facing support roles. Sponsorship is not guaranteed at any employer and varies by position, hiring cycle, and the applicant's visa category eligibility.
Which visa types are most common for customer service roles in Mississippi?
The H-1B visa is the most common work visa for customer service roles that require a bachelor's degree in a directly related field, such as communications, business, or information systems. Roles that are primarily transactional or do not require a specific degree often do not qualify as specialty occupations under H-1B standards. TN visas cover Canadian and Mexican nationals in eligible professional categories. O-1 visas apply only to individuals with extraordinary ability and are rarely used for this role type.
Which cities in Mississippi have the most customer service sponsorship jobs?
Jackson, as Mississippi's capital and largest city, concentrates the most corporate operations and contact center activity in the state. Gulfport and Biloxi on the Gulf Coast have a notable presence of hospitality-linked customer service operations tied to the casino and tourism industries. Hattiesburg also has a growing services sector supported by the University of Southern Mississippi talent pipeline.
How to find customer service visa sponsorship jobs in Mississippi?
Migrate Mate is designed specifically for international job seekers and filters customer service roles in Mississippi by visa sponsorship availability, so you are not sorting through positions that will not support work authorization. Because Mississippi's sponsorship market for this role type is smaller than major metro states, using a targeted tool like Migrate Mate helps you focus on employers who have an active history of filing petitions rather than applying broadly.
Are there state-specific considerations for customer service visa sponsorship in Mississippi?
Mississippi's lower cost of living relative to coastal states means prevailing wage requirements for customer service roles may differ from national benchmarks, which can affect H-1B petition filings since employers must meet Department of Labor wage standards for the specific work location. The state's university system, particularly the University of Mississippi and Mississippi State, produces graduates who sometimes enter OPT-based customer service roles before transitioning to employer-sponsored status.
What is the prevailing wage for sponsored customer service jobs in Mississippi?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.