Customer Service Visa Sponsorship Jobs in Alaska
Alaska's customer service job market centers on Anchorage, Fairbanks, and the tourism and fishing industries, with employers like Alaska Airlines, GCI, and major healthcare systems hiring internationally. Visa sponsorship exists but is concentrated among larger employers with established HR infrastructure. Industries tied to seasonal tourism and remote operations drive consistent demand for multilingual and specialized customer service professionals.
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Get Access To All JobsINTRODUCTION
Alaska Marine Trucking is looking to hire energetic, adventurous, and hard-working individuals like you to join our team! We offer competitive wages, paid time off, medical, dental, vision and prescription benefits, a 401k, and plenty of opportunities to grow personally and professionally. If you are looking for an exciting and fast-paced career that is both challenging and rewarding, Alaska Marine Trucking is where you want to be!
Alaska Marine Trucking provides and manages local freight distribution services in Alaska which include loading, unloading, warehousing, pickup and delivery. Alaska Marine Trucking works closely with Alaska Marine Lines in coastal communities throughout Southeast, Central, and Western Alaska.
We currently have an opening for a Customer Service Representative in Haines, Alaska. This is a full-time position which offers family-friendly benefits, a competitive pay package and professional growth.
Currently, our benefit package includes:
- Paid time off – start with 17 days paid time off a year (PTO) + additional extended leave paid time
- Paid Holidays – 8 paid holidays a year in addition to PTO
- Health Insurance – medical, dental and vision with low employee contributions
- Health Insurance for your family – we also contribute to medical, dental and vision for your family.
- 401(k) – with company match + additional annual retirement contribution.
- Tuition Reimbursement
- Employee Assistance Program
- Life Insurance and AD&D – we pay at no cost to you.
- Opportunities for internal promotions/career advancement
Be part of our Team and create big possibilities in your life with a challenging and rewarding career at Alaska Marine Trucking.
SUMMARY:
Possesses a genuine desire to serve the Customer by processing and providing information through a multitude of avenues including, but not limited to, the essential functions of the job listed below. Processes and provides barge/ferry cargo availability/routing/ freight rating information for customers.
Customer Service Representative I
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following; other duties may be assigned:
- Safety is Lynden's first responsibility to our employees and our customers. This position is a safety-sensitive position and the ability to work in a constant state of alertness and safe manner.
- Answer a variety of customer information requests in person, by phone, and email, regarding rates, routing, packing procedures and interline transportation procedures.
- Performs tasks outside and during odd hours that include barge checking, intake and inspect vehicles, equipment and break-bulk cargo for shipment to Alaska or other locations.
- Process Bills of Lading for receiving, review bills for complete information, assign codes and instructions as required. Enter alpha and numeric receiving data from source documents into computer in office and occasionally in warehouse environment.
- Enter documents into scanning (Imaging) system.
- Employ training received on AML's Customer Experience Initiative.
- Respond accurately and timely to customer questions, concerns and service requirements via phone and email, or in person.
- Carry out all duties with a strong commitment to excellent customer service.
Customer Service Representative II
ESSENTIAL DUTIES AND RESPONSIBILITIES include the above and following; other duties may be assigned:
- Quotes accurate rates and documents cargo bookings for shipments.
- Rate Bills of Lading using company's computer program.
- Highly knowledgeable of up to two regions and able to handle 90% of questions that come from customers.
- Follow established processes and adjust to changing processes as the company strives for continuous improvements.
- Carry out all duties with a strong commitment to excellent customer service.
- Perform audits to ensure accuracy of customer billing.
Customer Service Representative III
ESSENTIAL DUTIES AND RESPONSIBILITIES include the above and following; other duties may be assigned:
- Competent on all duties including, but not limited to, Receiving, Billing, Quotes and bookings.
- Highly knowledgeable of up to four regions and able to handle 90% of questions that come from customers.
- Skilled at addressing concerns and troubleshooting issues.
- Willing to travel if needed to other ports for training or coverage.
- Able to operate pallet jack, forklift with minimal supervision.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and physical demands in the work environment.
EDUCATION and/or EXPERIENCE
High School Education or G.E.D or equivalent and a minimum of 2 years related experience. Knowledge of current customers, requirements and processes is helpful.
LANGUAGE SKILLS
Ability to read, analyze, and interpret documents such as tariffs, procedural manuals and employee and safety handbooks. Ability to write and communicate clearly and be understood. Ability to effectively present information and respond to questions from groups of managers, customers, employees, and service partners and the general public.
CERTIFICATES, LICENSES, AND REGISTRATIONS:
Must be able to apply and be issued a TWIC (Transportation Workers Identification Card).
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to apply common sense understanding to fulfill job duties with limited or detailed written or oral instructions.
OTHER SKILLS AND ABILITIES
- Ability to meet a flexible work schedule based on the needs of the Company.
- Ability and willingness to work overtime as required.
- Ability to plan, organize and prioritize work to meet schedules/deadlines.
- Regular attendance and timeliness are essential functions of this position. Daily physical presence is required.
- Ability to work alone or as part of a team with minimal supervision.
- Must be flexible and adaptive to constant changes and be able to work in a high stress, fast paced environment.
- PC skills required: Windows, Excel, Outlook, keyboarding proficiency. Ability to learn in-house software.
- Keyboard and ten-key by touch.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee is regularly required to talk, hear and speak while communicating with employees and customers either in person or using telephones or radios. While performing the duties of this job, the employee must be able to handle a variety of physical activity from sitting to standing, walking and occasional lifting from 10 to 40 pounds.
Employee must be able to use eyes, hands and fingers to keyboard, operate phones, fax and other office machinery. The employee must occasionally kneel and stretch while inspecting vehicles. The employee must possess close, distance, color peripheral and depth perception.
The employee needs the ability to work in a constant state of alertness and in a safe manner.
REQUIRED PERSONAL PROTECTIVE EQUIPMENT (PPE):
Employee is required to wear PPE as outlined in Company’s Industrial Health and Safety Manual Chapter 2.27 PPE Program, which may include hard hat, safety toe shoes/boots, gloves, safety glasses/goggles, hearing protection, respiratory protection and arctic gear.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is moderate in the office to very loud in the barge operation. Dress requirements in some locations are required for safety reasons and are not optional.
The employee is occasionally exposed to outside weather conditions and working around moving machinery.
COMMENTS:
Must pass a pre-employment drug test and a criminal background check.
This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.
PRE-CONDITIONAL OFFER DRUG TESTING AND BACKGROUND CHECK REQUIRED. ALASKA MARINE TRUCKING IS AN EQUAL OPPORTUNITY EMPLOYER.
At Alaska Marine Trucking, we are proud to be an equal opportunity employer and are committed to an environment of mutual respect, diversity and inclusion. All qualified applicants will be considered.
INTRODUCTION
Alaska Marine Trucking is looking to hire energetic, adventurous, and hard-working individuals like you to join our team! We offer competitive wages, paid time off, medical, dental, vision and prescription benefits, a 401k, and plenty of opportunities to grow personally and professionally. If you are looking for an exciting and fast-paced career that is both challenging and rewarding, Alaska Marine Trucking is where you want to be!
Alaska Marine Trucking provides and manages local freight distribution services in Alaska which include loading, unloading, warehousing, pickup and delivery. Alaska Marine Trucking works closely with Alaska Marine Lines in coastal communities throughout Southeast, Central, and Western Alaska.
We currently have an opening for a Customer Service Representative in Haines, Alaska. This is a full-time position which offers family-friendly benefits, a competitive pay package and professional growth.
Currently, our benefit package includes:
- Paid time off – start with 17 days paid time off a year (PTO) + additional extended leave paid time
- Paid Holidays – 8 paid holidays a year in addition to PTO
- Health Insurance – medical, dental and vision with low employee contributions
- Health Insurance for your family – we also contribute to medical, dental and vision for your family.
- 401(k) – with company match + additional annual retirement contribution.
- Tuition Reimbursement
- Employee Assistance Program
- Life Insurance and AD&D – we pay at no cost to you.
- Opportunities for internal promotions/career advancement
Be part of our Team and create big possibilities in your life with a challenging and rewarding career at Alaska Marine Trucking.
SUMMARY:
Possesses a genuine desire to serve the Customer by processing and providing information through a multitude of avenues including, but not limited to, the essential functions of the job listed below. Processes and provides barge/ferry cargo availability/routing/ freight rating information for customers.
Customer Service Representative I
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following; other duties may be assigned:
- Safety is Lynden's first responsibility to our employees and our customers. This position is a safety-sensitive position and the ability to work in a constant state of alertness and safe manner.
- Answer a variety of customer information requests in person, by phone, and email, regarding rates, routing, packing procedures and interline transportation procedures.
- Performs tasks outside and during odd hours that include barge checking, intake and inspect vehicles, equipment and break-bulk cargo for shipment to Alaska or other locations.
- Process Bills of Lading for receiving, review bills for complete information, assign codes and instructions as required. Enter alpha and numeric receiving data from source documents into computer in office and occasionally in warehouse environment.
- Enter documents into scanning (Imaging) system.
- Employ training received on AML's Customer Experience Initiative.
- Respond accurately and timely to customer questions, concerns and service requirements via phone and email, or in person.
- Carry out all duties with a strong commitment to excellent customer service.
Customer Service Representative II
ESSENTIAL DUTIES AND RESPONSIBILITIES include the above and following; other duties may be assigned:
- Quotes accurate rates and documents cargo bookings for shipments.
- Rate Bills of Lading using company's computer program.
- Highly knowledgeable of up to two regions and able to handle 90% of questions that come from customers.
- Follow established processes and adjust to changing processes as the company strives for continuous improvements.
- Carry out all duties with a strong commitment to excellent customer service.
- Perform audits to ensure accuracy of customer billing.
Customer Service Representative III
ESSENTIAL DUTIES AND RESPONSIBILITIES include the above and following; other duties may be assigned:
- Competent on all duties including, but not limited to, Receiving, Billing, Quotes and bookings.
- Highly knowledgeable of up to four regions and able to handle 90% of questions that come from customers.
- Skilled at addressing concerns and troubleshooting issues.
- Willing to travel if needed to other ports for training or coverage.
- Able to operate pallet jack, forklift with minimal supervision.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and physical demands in the work environment.
EDUCATION and/or EXPERIENCE
High School Education or G.E.D or equivalent and a minimum of 2 years related experience. Knowledge of current customers, requirements and processes is helpful.
LANGUAGE SKILLS
Ability to read, analyze, and interpret documents such as tariffs, procedural manuals and employee and safety handbooks. Ability to write and communicate clearly and be understood. Ability to effectively present information and respond to questions from groups of managers, customers, employees, and service partners and the general public.
CERTIFICATES, LICENSES, AND REGISTRATIONS:
Must be able to apply and be issued a TWIC (Transportation Workers Identification Card).
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to apply common sense understanding to fulfill job duties with limited or detailed written or oral instructions.
OTHER SKILLS AND ABILITIES
- Ability to meet a flexible work schedule based on the needs of the Company.
- Ability and willingness to work overtime as required.
- Ability to plan, organize and prioritize work to meet schedules/deadlines.
- Regular attendance and timeliness are essential functions of this position. Daily physical presence is required.
- Ability to work alone or as part of a team with minimal supervision.
- Must be flexible and adaptive to constant changes and be able to work in a high stress, fast paced environment.
- PC skills required: Windows, Excel, Outlook, keyboarding proficiency. Ability to learn in-house software.
- Keyboard and ten-key by touch.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee is regularly required to talk, hear and speak while communicating with employees and customers either in person or using telephones or radios. While performing the duties of this job, the employee must be able to handle a variety of physical activity from sitting to standing, walking and occasional lifting from 10 to 40 pounds.
Employee must be able to use eyes, hands and fingers to keyboard, operate phones, fax and other office machinery. The employee must occasionally kneel and stretch while inspecting vehicles. The employee must possess close, distance, color peripheral and depth perception.
The employee needs the ability to work in a constant state of alertness and in a safe manner.
REQUIRED PERSONAL PROTECTIVE EQUIPMENT (PPE):
Employee is required to wear PPE as outlined in Company’s Industrial Health and Safety Manual Chapter 2.27 PPE Program, which may include hard hat, safety toe shoes/boots, gloves, safety glasses/goggles, hearing protection, respiratory protection and arctic gear.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is moderate in the office to very loud in the barge operation. Dress requirements in some locations are required for safety reasons and are not optional.
The employee is occasionally exposed to outside weather conditions and working around moving machinery.
COMMENTS:
Must pass a pre-employment drug test and a criminal background check.
This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.
PRE-CONDITIONAL OFFER DRUG TESTING AND BACKGROUND CHECK REQUIRED. ALASKA MARINE TRUCKING IS AN EQUAL OPPORTUNITY EMPLOYER.
At Alaska Marine Trucking, we are proud to be an equal opportunity employer and are committed to an environment of mutual respect, diversity and inclusion. All qualified applicants will be considered.
Customer Service Job Roles in Alaska
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Search Customer Service Jobs in AlaskaCustomer Service Jobs in Alaska: Frequently Asked Questions
Which companies sponsor visas for customer service roles in Alaska?
Larger Alaska employers are the most consistent visa sponsors for customer service positions. Alaska Airlines, GCI (General Communication Inc.), Providence Health & Services Alaska, and Premera Blue Cross have sponsored work visas for support and service roles historically. State and federal agencies with Alaskan operations also hire internationally for bilingual customer-facing positions, particularly those serving Alaska Native communities or requiring specific language skills.
Which visa types are most common for customer service roles in Alaska?
H-1B visas are rarely used for standard customer service roles because most positions don't require a specialized bachelor's degree as a minimum entry requirement, which is the core H-1B standard. TN visas apply to Canadian and Mexican nationals in qualifying professional categories. For bilingual or technically specialized support roles tied to IT systems or healthcare, H-1B eligibility may apply. O-1 visa and EB visas serve niche cases rather than typical customer service hiring.
Which cities in Alaska have the most customer service sponsorship jobs?
Anchorage accounts for the large majority of Alaska's employer-sponsored customer service roles, given its concentration of corporate headquarters, healthcare systems, airlines, and telecommunications providers. Fairbanks has a smaller but active market, supported by the University of Alaska Fairbanks and military-adjacent businesses. Juneau, as the state capital, offers government-adjacent customer service opportunities. Remote and seasonal positions tied to tourism sometimes originate from smaller coastal towns.
How to find customer service visa sponsorship jobs in Alaska?
Migrate Mate is built specifically for international job seekers and filters customer service roles in Alaska by visa sponsorship availability, saving you from manually screening hundreds of listings. Because Alaska's sponsoring employer pool is smaller than lower-48 states, using a targeted tool matters more here. On Migrate Mate, you can browse current openings from Anchorage-based telecoms, airlines, and healthcare employers that have an active history of sponsoring international hires.
Are there any Alaska-specific considerations for customer service visa sponsorship?
Alaska's geographic isolation means employers often prioritize candidates who can commit long-term, which can work in favor of international applicants willing to relocate permanently. The state's large Alaska Native population creates demand for customer service professionals with Indigenous language skills or cultural competency, occasionally opening pathways at tribal corporations like CIRI or Doyon Limited. Prevailing wage requirements still apply, and employers must meet Department of Labor standards regardless of the remote location.
What is the prevailing wage for sponsored customer service jobs in Alaska?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.