Customer Service Visa Sponsorship Jobs in Ohio
Ohio's customer service sector spans healthcare systems like Cleveland Clinic and OhioHealth, financial firms in Columbus, and manufacturing support operations across Cincinnati and Dayton. International candidates with strong communication skills will find visa-sponsored roles concentrated in these metro areas, where large employers have established HR infrastructure to support H-1B visa and other work visa petitions.
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Get Access To All JobsINTRODUCTION
Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.
ROLE AND RESPONSIBILITIES
Performs technical, mainly pre-defined tasks for accomplishing defined service delivery work for customer equipment.
Service Area – Columbus, OH
Shift: Mo-Fr 8:30am – 5 pm
This is a role well suited to an ambitious professional, looking for the next step in their career. As a Customer Service Engineer 2, you will be responsible for:
- Servicing DX Equipment in the Columbus, OH area. Customer Service Engineer Level based on prior experience.
- Installing, troubleshooting, repairing and performing preventative maintenance on all Siemens Healthcare systems at customer sites with minimal supervision.
- Delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction.
- Managing financial performance within their territory, meeting or exceeding budget for revenue generation, expense control and inventory management.
- Managing company assets to include a company car, cell phone, computer, tools, inventory parts, etc.
- Establishing and maintaining proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.
This position may suit you best if you are familiar with what is below, and would like to do develop your career with Healthineers
- Knowledge and experience performing service, preventative maintenance and modifications on Medical Imaging Equipment at customer sites with minimal supervision.
- Ability and experience to establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.
- Experience in testing, repairing and maintaining capital medical equipment.
- Strong customer service and communication skills.
- Proficient in the use of tools and service test equipment.
- General understanding of the principles of electricity, power supplies, and grounding.
BASIC QUALIFICATIONS
- Minimum high school diploma; technical Associates Degree or equivalent preferred.
- Proficient in the use of tools and service test equipment, with the ability to work both individually and in an established team setting.
- Proficiency in all necessary network applications and tools (including but not limited to eVO, mButler, MS Office applications, Concur, NAM Customer Service website—Engineer Tools).
- 3+ years' experience as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments needed.
- Valid driver's license, ability to drive independently day and night, and good driving record required.
- Physical Requirements: Lifting 50lbs (floor to above waist/head), walking, ladder/stepstool climbing, bending, twisting, sitting work, squatting work, standing work, high-reach, fine grasping manipulation, good vision, and ability to work alone.
Must demonstrate excellent judgment in customer relations and in managing company resources; strong competency in instrument systems technology to include mechanics, electrical, chemistry, and software technology; experience with electronics, hydraulic and pneumatic systems.
This role is governed by our Fleet Safety Policy. To be eligible for employment, applicants must hold a valid driver’s license in the state they reside and may not have any prior DUI/DWI convictions or pending DUI/DWI charges or other serious moving violations (unless such a restriction is prohibited by state/local law).
COMPENSATION
The base pay range for this position is:
- $58,240 - $80,080
Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.
If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.
BENEFITS
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.
Position must have full access to Siemens Healthineers' client sites to perform the essential functions of this position. Many clients require Siemens Healthineers employees and representatives to meet certain Vendor Credentialing requirements before they will be allowed to have access to their sites. Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during the course of employment in this position. These requirements vary by client and may include, but are not limited to: Proof of valid identification (photo, driver's license, SSN), Criminal background checks, Drug screens, Immunizations (COVID-19, Hep B, MMR, Varicella, Influenza, Tetanus), Annual TB testing, Healthcare training.
EQUAL EMPLOYMENT OPPORTUNITY STATEMENT
Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
EEO is the Law: Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.
REASONABLE ACCOMMODATIONS
Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations.
If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here. If you’re unable to complete the form, you can reach out to our HR People Connect People Contact Center for support at peopleconnectvendorsnam.func@siemens-healthineers.com. Please note HR People Connect People Contact Center will not have visibility of your application or interview status.
CALIFORNIA PRIVACY NOTICE
California residents have the right to receive additional notices about their personal information. To learn more, click here.
EXPORT CONTROL
A successful candidate must be able to work with controlled technology in accordance with US export control law. It is Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.
DATA PRIVACY
We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Register here to get started.
BEWARE OF JOB SCAMS
Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers career site.
TO ALL RECRUITMENT AGENCIES
Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.
INTRODUCTION
Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.
ROLE AND RESPONSIBILITIES
Performs technical, mainly pre-defined tasks for accomplishing defined service delivery work for customer equipment.
Service Area – Columbus, OH
Shift: Mo-Fr 8:30am – 5 pm
This is a role well suited to an ambitious professional, looking for the next step in their career. As a Customer Service Engineer 2, you will be responsible for:
- Servicing DX Equipment in the Columbus, OH area. Customer Service Engineer Level based on prior experience.
- Installing, troubleshooting, repairing and performing preventative maintenance on all Siemens Healthcare systems at customer sites with minimal supervision.
- Delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction.
- Managing financial performance within their territory, meeting or exceeding budget for revenue generation, expense control and inventory management.
- Managing company assets to include a company car, cell phone, computer, tools, inventory parts, etc.
- Establishing and maintaining proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.
This position may suit you best if you are familiar with what is below, and would like to do develop your career with Healthineers
- Knowledge and experience performing service, preventative maintenance and modifications on Medical Imaging Equipment at customer sites with minimal supervision.
- Ability and experience to establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.
- Experience in testing, repairing and maintaining capital medical equipment.
- Strong customer service and communication skills.
- Proficient in the use of tools and service test equipment.
- General understanding of the principles of electricity, power supplies, and grounding.
BASIC QUALIFICATIONS
- Minimum high school diploma; technical Associates Degree or equivalent preferred.
- Proficient in the use of tools and service test equipment, with the ability to work both individually and in an established team setting.
- Proficiency in all necessary network applications and tools (including but not limited to eVO, mButler, MS Office applications, Concur, NAM Customer Service website—Engineer Tools).
- 3+ years' experience as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments needed.
- Valid driver's license, ability to drive independently day and night, and good driving record required.
- Physical Requirements: Lifting 50lbs (floor to above waist/head), walking, ladder/stepstool climbing, bending, twisting, sitting work, squatting work, standing work, high-reach, fine grasping manipulation, good vision, and ability to work alone.
Must demonstrate excellent judgment in customer relations and in managing company resources; strong competency in instrument systems technology to include mechanics, electrical, chemistry, and software technology; experience with electronics, hydraulic and pneumatic systems.
This role is governed by our Fleet Safety Policy. To be eligible for employment, applicants must hold a valid driver’s license in the state they reside and may not have any prior DUI/DWI convictions or pending DUI/DWI charges or other serious moving violations (unless such a restriction is prohibited by state/local law).
COMPENSATION
The base pay range for this position is:
- $58,240 - $80,080
Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.
If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.
BENEFITS
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.
Position must have full access to Siemens Healthineers' client sites to perform the essential functions of this position. Many clients require Siemens Healthineers employees and representatives to meet certain Vendor Credentialing requirements before they will be allowed to have access to their sites. Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during the course of employment in this position. These requirements vary by client and may include, but are not limited to: Proof of valid identification (photo, driver's license, SSN), Criminal background checks, Drug screens, Immunizations (COVID-19, Hep B, MMR, Varicella, Influenza, Tetanus), Annual TB testing, Healthcare training.
EQUAL EMPLOYMENT OPPORTUNITY STATEMENT
Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
EEO is the Law: Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.
REASONABLE ACCOMMODATIONS
Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations.
If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here. If you’re unable to complete the form, you can reach out to our HR People Connect People Contact Center for support at peopleconnectvendorsnam.func@siemens-healthineers.com. Please note HR People Connect People Contact Center will not have visibility of your application or interview status.
CALIFORNIA PRIVACY NOTICE
California residents have the right to receive additional notices about their personal information. To learn more, click here.
EXPORT CONTROL
A successful candidate must be able to work with controlled technology in accordance with US export control law. It is Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.
DATA PRIVACY
We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Register here to get started.
BEWARE OF JOB SCAMS
Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers career site.
TO ALL RECRUITMENT AGENCIES
Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.
Customer Service Job Roles in Ohio
See all 4,066+ Customer Service Jobs in Ohio
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Search Customer Service Jobs in OhioCustomer Service Jobs in Ohio: Frequently Asked Questions
Which companies in Ohio sponsor visas for customer service roles?
Large Ohio employers with documented H-1B sponsorship history in customer-facing roles include JPMorgan Chase and Nationwide Insurance in Columbus, Cleveland Clinic and University Hospitals in the Cleveland metro, and Procter and Gamble in Cincinnati. These organizations have dedicated HR and legal teams equipped to handle visa petitions, making them more reliable sponsorship options than smaller businesses.
Which visa types are most common for customer service jobs in Ohio?
The H-1B is the most common work visa for customer service roles in Ohio, but it requires the position to qualify as a specialty occupation, meaning a bachelor's degree in a specific field must be a standard requirement. Roles like technical support specialist or client services analyst in healthcare IT or financial services are more likely to meet that threshold than general call center positions.
Which Ohio cities have the most customer service visa sponsorship jobs?
Columbus leads the state, driven by its concentration of financial services firms, insurance companies, and tech employers with large customer operations. Cleveland follows, anchored by its healthcare sector. Cincinnati rounds out the top three, with consumer goods and financial companies maintaining significant customer service teams. Smaller markets like Dayton and Akron have fewer sponsorship opportunities but do have some activity in healthcare and logistics.
How to find customer service visa sponsorship jobs in Ohio?
Migrate Mate is built specifically for international candidates seeking visa-sponsored work in the U.S. You can filter by state and role to see customer service positions in Ohio where employers have indicated sponsorship availability. This saves significant time compared to applying broadly, since not every Ohio employer is set up to sponsor work visas for customer service positions.
Are there state-specific considerations for customer service sponsorship jobs in Ohio?
Ohio's strong university system, including Ohio State University and Case Western Reserve University, creates a pipeline of international students on OPT who transition into customer service and client operations roles. Employers in Columbus and Cleveland are familiar with F-1 OPT extensions and H-1B transitions. Roles tied to healthcare or financial services often require degree alignment with the position, which affects H-1B eligibility for customer service titles.
What is the prevailing wage for sponsored customer service jobs in Ohio?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.