Customer Service Visa Sponsorship Jobs in Delaware
Delaware's customer service job market is anchored by major financial services and pharmaceutical employers headquartered in Wilmington, including JPMorgan Chase, Bank of America, and AstraZeneca. These large corporations have established immigration programs and regularly file for work visas. Smaller contact center operations and e-commerce support roles round out opportunities across Wilmington and Newark.
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Get Access To All JobsTITLE: Customer Service Specialist
LOCATION: Wilmington, Delaware
WORKING HOURS: Monday to Friday, 8am-5pm EST
WORK MODEL: Hybrid Work Model
Are you passionate about delivering excellent customer service? We are too!
We are currently hiring a Customer Service Specialist to support our global clients in a professional business-to-business (B2B) environment in the technology and internet/web services industry. In this role, you will act as the primary point of contact for clients who require assistance with CSC’s internet products and services. You will play a key role in delivering exceptional client service by resolving inquiries, troubleshooting issues and providing clear guidance. You’ll work directly with enterprise B2B clients and will partner with our internal teams at CSC to provide support that will ensure our client’s domain portfolios and digital assets are secure.
If you’ve worked in the retail, hospitality & tourism, patient services or restaurant industries, you know what it takes to keep clients happy and satisfied while working in a fast-paced, high-volume environment. Our service professionals are empowered to solve client inquiries and problems quickly and professionally. We provide training, mentorship, and opportunities for growth. You bring the drive, energy, and commitment to provide world-class service.
We’re a company of helpful people teaming up to make a difference in global business and our local communities. We are passionate about service excellence, giving back to the community, and devoted to continuous improvement, CSC is the business behind business®. What does that mean? Learn more about DBS by visiting cscdbs.com. While on that site, navigate to the Customer Tab or the Customer Testimonials section where you will learn about who our clients are and what they have to say about us!
Additionally, our positions come with CSC’s competitive benefits and incentives.
Responsibilities:
- Client Support: Respond promptly and accurately to client inquiries via multiple communication channels such as chat, telephone, and email. Help customers manage a portfolio of domain names and digital assets to help protect and secure our clients' global internet brands.
- Client Relationships: Build and maintain client relationships by understanding the unique needs of each client.
- Issue Resolution: Troubleshoot and resolve customer order requests and enquiries related to domain names, DNS, digital certificates, digital brand management, billing inquiries, and technical problems. Ensure timely and efficient resolutions to maintain customer satisfaction.
- Escalation Management: Identify and escalate unresolved or complex issues to the appropriate teams, ensuring follow-up and resolution in a timely manner.
- Product Knowledge: Be a trusted partner for your clients by developing and maintaining an in-depth understanding of our services, and to communicate industry changes and new product offerings.
- Team Collaboration: Assist other teams within DBS with client brand launches and projects, problem-solving, and troubleshooting as needed.
- Performance: Understand and strive to meet or exceed metrics that are designed to help us achieve our industry leading client service support as evidenced by our world-class Net Promoter Score (NPS) results.
BASIC QUALIFICATIONS:
- Experience working in a customer-centric environment, industry and/or role
- Effective written and verbal communication skills
- Ability to think critically and be solution oriented
- Strong Microsoft Office skills including MS Excel, Word, and Outlook
- Ability to learn, adapt to, and discuss new technology
- Tenacity and agility to balance varying priorities and inquiries from internal and external customers
- Ability to work independently, as well as on a team
- Proven organizational skills with the ability to prioritize work under pressure in a fast-paced environment
- Previous experience of producing quality results with high attention to detail
- Ability to be direct, open, and honest when communicating with clients and co-workers
Bilingual skills are a plus.
WHAT YOU CAN EXPECT FROM US:
Our business is exciting, ever-changing, and highly focused on creating the best client experience. If this sounds like the right fit for you, read on to learn more about how we support our employees as they transition into Digital Brand Services:
- Professional, engaging, and comprehensive training to introduce our business and the industry, supplemented with on-the-job training
- An on-team mentor to provide additional day-to-day support during your onboarding
- Collaborative team environment
- Supportive leaders committed to your professional development and growth
- Complimentary access to Open Sesame, monthly job-related recurrent training, and more
- Flexibility for our employees by offering a hybrid work schedule
- A clear vision, mission and values centered around our promise to provide world-class service to our clients
TITLE: Customer Service Specialist
LOCATION: Wilmington, Delaware
WORKING HOURS: Monday to Friday, 8am-5pm EST
WORK MODEL: Hybrid Work Model
Are you passionate about delivering excellent customer service? We are too!
We are currently hiring a Customer Service Specialist to support our global clients in a professional business-to-business (B2B) environment in the technology and internet/web services industry. In this role, you will act as the primary point of contact for clients who require assistance with CSC’s internet products and services. You will play a key role in delivering exceptional client service by resolving inquiries, troubleshooting issues and providing clear guidance. You’ll work directly with enterprise B2B clients and will partner with our internal teams at CSC to provide support that will ensure our client’s domain portfolios and digital assets are secure.
If you’ve worked in the retail, hospitality & tourism, patient services or restaurant industries, you know what it takes to keep clients happy and satisfied while working in a fast-paced, high-volume environment. Our service professionals are empowered to solve client inquiries and problems quickly and professionally. We provide training, mentorship, and opportunities for growth. You bring the drive, energy, and commitment to provide world-class service.
We’re a company of helpful people teaming up to make a difference in global business and our local communities. We are passionate about service excellence, giving back to the community, and devoted to continuous improvement, CSC is the business behind business®. What does that mean? Learn more about DBS by visiting cscdbs.com. While on that site, navigate to the Customer Tab or the Customer Testimonials section where you will learn about who our clients are and what they have to say about us!
Additionally, our positions come with CSC’s competitive benefits and incentives.
Responsibilities:
- Client Support: Respond promptly and accurately to client inquiries via multiple communication channels such as chat, telephone, and email. Help customers manage a portfolio of domain names and digital assets to help protect and secure our clients' global internet brands.
- Client Relationships: Build and maintain client relationships by understanding the unique needs of each client.
- Issue Resolution: Troubleshoot and resolve customer order requests and enquiries related to domain names, DNS, digital certificates, digital brand management, billing inquiries, and technical problems. Ensure timely and efficient resolutions to maintain customer satisfaction.
- Escalation Management: Identify and escalate unresolved or complex issues to the appropriate teams, ensuring follow-up and resolution in a timely manner.
- Product Knowledge: Be a trusted partner for your clients by developing and maintaining an in-depth understanding of our services, and to communicate industry changes and new product offerings.
- Team Collaboration: Assist other teams within DBS with client brand launches and projects, problem-solving, and troubleshooting as needed.
- Performance: Understand and strive to meet or exceed metrics that are designed to help us achieve our industry leading client service support as evidenced by our world-class Net Promoter Score (NPS) results.
BASIC QUALIFICATIONS:
- Experience working in a customer-centric environment, industry and/or role
- Effective written and verbal communication skills
- Ability to think critically and be solution oriented
- Strong Microsoft Office skills including MS Excel, Word, and Outlook
- Ability to learn, adapt to, and discuss new technology
- Tenacity and agility to balance varying priorities and inquiries from internal and external customers
- Ability to work independently, as well as on a team
- Proven organizational skills with the ability to prioritize work under pressure in a fast-paced environment
- Previous experience of producing quality results with high attention to detail
- Ability to be direct, open, and honest when communicating with clients and co-workers
Bilingual skills are a plus.
WHAT YOU CAN EXPECT FROM US:
Our business is exciting, ever-changing, and highly focused on creating the best client experience. If this sounds like the right fit for you, read on to learn more about how we support our employees as they transition into Digital Brand Services:
- Professional, engaging, and comprehensive training to introduce our business and the industry, supplemented with on-the-job training
- An on-team mentor to provide additional day-to-day support during your onboarding
- Collaborative team environment
- Supportive leaders committed to your professional development and growth
- Complimentary access to Open Sesame, monthly job-related recurrent training, and more
- Flexibility for our employees by offering a hybrid work schedule
- A clear vision, mission and values centered around our promise to provide world-class service to our clients
Customer Service Job Roles in Delaware
See all 38+ Customer Service Jobs in Delaware
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Search Customer Service Jobs in DelawareCustomer Service Jobs in Delaware: Frequently Asked Questions
Which companies sponsor visas for customer service roles in Delaware?
Large financial institutions with significant Delaware operations, including JPMorgan Chase, Barclays, and Bank of America, have sponsored work visas for customer-facing and client service roles. Pharmaceutical companies like AstraZeneca and DuPont also hire in customer and technical support functions. Sponsorship is more common at large corporations than at smaller employers, and availability varies by role level and business need.
Which visa types are most common for customer service jobs in Delaware?
The H-1B visa is the most common sponsorship visa for customer service roles that require a bachelor's degree in a specific field, such as technical support, client solutions, or financial services roles. The TN visa applies to Canadian and Mexican nationals in qualifying professional categories. The L-1 visa can apply to internal transfers within multinational companies. Entry-level general customer service roles rarely meet the specialty occupation threshold required for H-1B visa classification.
Which cities in Delaware have the most customer service visa sponsorship jobs?
Wilmington is the clear center for sponsored customer service work in Delaware, driven by its concentration of financial services headquarters and corporate offices. Newark, home to the University of Delaware, also sees demand for support and client service roles tied to technology and research-adjacent businesses. Dover has a smaller footprint but hosts some state government contractors and healthcare-adjacent employers with customer service needs.
How to find customer service visa sponsorship jobs in Delaware?
Migrate Mate is built specifically for international job seekers and filters customer service roles in Delaware by visa sponsorship willingness, saving you from manually screening hundreds of listings. Rather than applying broadly, focus on Delaware employers in financial services, pharmaceuticals, and technology support, which are the sectors most likely to have active immigration programs. Migrate Mate lets you search by role and state so you can target Delaware openings directly.
Are there any Delaware-specific considerations for customer service visa sponsorship?
Delaware's status as a corporate registration hub means many Fortune 500 companies are legally incorporated there, but their operational customer service teams may be located elsewhere. When evaluating a role, confirm the physical work location is actually in Delaware. Delaware does not have its own prevailing wage system, so H-1B positions are benchmarked against federal Department of Labor wage levels, which are tied to the Wilmington metropolitan area for most roles.
What is the prevailing wage for sponsored customer service jobs in Delaware?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.