Customer Service Visa Sponsorship Jobs in Delaware
Delaware's customer service job market is anchored by major financial services and pharmaceutical employers headquartered in Wilmington, including JPMorgan Chase, Bank of America, and AstraZeneca. These large corporations have established immigration programs and regularly file for work visas. Smaller contact center operations and e-commerce support roles round out opportunities across Wilmington and Newark.
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Get Access To All JobsINTRODUCTION
Graver Technologies LLC
As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.
ROLE AND RESPONSIBILITIES
Conduct All Customer Service and Order Entry Functions.
- Serve as the primary customer service representative for Liquid Process Filters customers.
- Provide back up support for the Customer Service for other locations and/or product lines as needed.
- Handle email and phone inquiries from customers and sales personnel.
Communicate Manufacturing Scheduling & Priority Orders
- Attend daily production meetings to get updates from manufacturing on orders that are shipping or have issues that will cause them to be late.
- Notify manufacturing/engineering if new part numbers need to be set up in the system.
- Manage expedited requests between manufacturing, sales, and customer.
Maintain Timely Communications with Internal & External Sales Personnel
- Communicate regularly with field sales on customer orders & inquiries. Forward customer inquiries and pricing needs to Regional Sales Managers.
- Keep sales team advised of any outstanding issues (shipping delays, unanswered questions on orders).
- Email the morning production report to all field Regional Sales Managers so they are fully informed of late orders, etc.
Prioritize Customer Communications & Responses
- Enter all sales orders on the same day received when feasible.
- Send order acknowledgements (O/A) within 24 hours when possible.
- Support customers by providing ship dates, tracking numbers, and revisions made to orders.
- Replace or handle return logistics of filters impacted under the Customer Action RMA process as needed by QA Director.
Additional Responsibilities:
- Process the sample order program under the direction of the Director of Sales.
- Manage the Special Price Agreement (SPA) program under the direction of the Director of Sales.
- Assist the Director of Sales with data collection and generation of sales reports.
- Support management with routine daily, weekly, and monthly reports as well as ad hoc reports.
BASIC QUALIFICATIONS
- High School Diploma or equivalent
- 3 - 5 years of related experience in Customer Service.
- Experience within a manufacturing environment is a definite plus.
- Proficiency with ERP system (preferably Epicor)
- Strong computer skills including Microsoft Office 365 platform.
- Experience working with Distributors domestically and internationally preferred.
PREFERRED QUALIFICATIONS
- Excellent Written & Oral Communication Skills
- Results Driven
- Customer/Client Focus
- Technical Capacity
- Organizational Skills
- Thoroughness
- Problem Solving/Analysis
- Time Management
Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.
We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to careers@marmon.com, and please be sure to include the title and the location of the position for which you are applying.
INTRODUCTION
Graver Technologies LLC
As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.
ROLE AND RESPONSIBILITIES
Conduct All Customer Service and Order Entry Functions.
- Serve as the primary customer service representative for Liquid Process Filters customers.
- Provide back up support for the Customer Service for other locations and/or product lines as needed.
- Handle email and phone inquiries from customers and sales personnel.
Communicate Manufacturing Scheduling & Priority Orders
- Attend daily production meetings to get updates from manufacturing on orders that are shipping or have issues that will cause them to be late.
- Notify manufacturing/engineering if new part numbers need to be set up in the system.
- Manage expedited requests between manufacturing, sales, and customer.
Maintain Timely Communications with Internal & External Sales Personnel
- Communicate regularly with field sales on customer orders & inquiries. Forward customer inquiries and pricing needs to Regional Sales Managers.
- Keep sales team advised of any outstanding issues (shipping delays, unanswered questions on orders).
- Email the morning production report to all field Regional Sales Managers so they are fully informed of late orders, etc.
Prioritize Customer Communications & Responses
- Enter all sales orders on the same day received when feasible.
- Send order acknowledgements (O/A) within 24 hours when possible.
- Support customers by providing ship dates, tracking numbers, and revisions made to orders.
- Replace or handle return logistics of filters impacted under the Customer Action RMA process as needed by QA Director.
Additional Responsibilities:
- Process the sample order program under the direction of the Director of Sales.
- Manage the Special Price Agreement (SPA) program under the direction of the Director of Sales.
- Assist the Director of Sales with data collection and generation of sales reports.
- Support management with routine daily, weekly, and monthly reports as well as ad hoc reports.
BASIC QUALIFICATIONS
- High School Diploma or equivalent
- 3 - 5 years of related experience in Customer Service.
- Experience within a manufacturing environment is a definite plus.
- Proficiency with ERP system (preferably Epicor)
- Strong computer skills including Microsoft Office 365 platform.
- Experience working with Distributors domestically and internationally preferred.
PREFERRED QUALIFICATIONS
- Excellent Written & Oral Communication Skills
- Results Driven
- Customer/Client Focus
- Technical Capacity
- Organizational Skills
- Thoroughness
- Problem Solving/Analysis
- Time Management
Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.
We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to careers@marmon.com, and please be sure to include the title and the location of the position for which you are applying.
Customer Service Job Roles in Delaware
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Search Customer Service Jobs in DelawareCustomer Service Jobs in Delaware: Frequently Asked Questions
Which companies sponsor visas for customer service roles in Delaware?
Large financial institutions with significant Delaware operations, including JPMorgan Chase, Barclays, and Bank of America, have sponsored work visas for customer-facing and client service roles. Pharmaceutical companies like AstraZeneca and DuPont also hire in customer and technical support functions. Sponsorship is more common at large corporations than at smaller employers, and availability varies by role level and business need.
Which visa types are most common for customer service jobs in Delaware?
The H-1B visa is the most common sponsorship visa for customer service roles that require a bachelor's degree in a specific field, such as technical support, client solutions, or financial services roles. The TN visa applies to Canadian and Mexican nationals in qualifying professional categories. The L-1 visa can apply to internal transfers within multinational companies. Entry-level general customer service roles rarely meet the specialty occupation threshold required for H-1B visa classification.
Which cities in Delaware have the most customer service visa sponsorship jobs?
Wilmington is the clear center for sponsored customer service work in Delaware, driven by its concentration of financial services headquarters and corporate offices. Newark, home to the University of Delaware, also sees demand for support and client service roles tied to technology and research-adjacent businesses. Dover has a smaller footprint but hosts some state government contractors and healthcare-adjacent employers with customer service needs.
How to find customer service visa sponsorship jobs in Delaware?
Migrate Mate is built specifically for international job seekers and filters customer service roles in Delaware by visa sponsorship willingness, saving you from manually screening hundreds of listings. Rather than applying broadly, focus on Delaware employers in financial services, pharmaceuticals, and technology support, which are the sectors most likely to have active immigration programs. Migrate Mate lets you search by role and state so you can target Delaware openings directly.
Are there any Delaware-specific considerations for customer service visa sponsorship?
Delaware's status as a corporate registration hub means many Fortune 500 companies are legally incorporated there, but their operational customer service teams may be located elsewhere. When evaluating a role, confirm the physical work location is actually in Delaware. Delaware does not have its own prevailing wage system, so H-1B positions are benchmarked against federal Department of Labor wage levels, which are tied to the Wilmington metropolitan area for most roles.
What is the prevailing wage for sponsored customer service jobs in Delaware?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.