Customer Service Visa Sponsorship Jobs in Michigan
Michigan's customer service job market is anchored by major employers like Ford, General Motors, Stellantis, and Blue Cross Blue Shield, concentrated in Detroit, Grand Rapids, and Lansing. These companies and regional healthcare and automotive suppliers regularly hire customer service professionals and have established HR infrastructure to support work visa sponsorship.
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Get Access To All JobsINTRODUCTION
Founded in 1946, HI-LEX is a leading supplier of window regulators, door modules, power lift gate systems, and mechanical control cables primarily serving the automotive industry, but also the power sports, marine, construction equipment, and medical device sectors. Headquartered in Takarazuka, Japan (near Osaka), and listed on the Tokyo Stock Exchange (TSE), HI-LEX employs more than 12,000 associates across its global footprint.
In the Americas region, HI-LEX has grown steadily in the region, and now has ten (10) manufacturing facilities across the United States, Mexico, and Brazil. In the U.S., HI-LEX operates under three divisions: HI-LEX America in Battle Creek, Michigan; HI-LEX Controls in Hudson, Litchfield, and Hazel Park, Michigan; and Daedong HI-LEX of America in Cusseta, Alabama. The company’s automotive center is in Rochester Hills, Michigan which consists of Finance, Sales, Engineering, Testing, Program Management, Human Resources, Purchasing and IT.
Position Summary
Verify customer EDI and ships appropriately, and assists the Customer Service Supervisor in verifying customer portals. Assist in answering customer issues, and attends pre-launch meetings for new products and handles all activities with shipping of that product.
KEY ROLES AND RESPONSIBILITIES
- Assist with the department goal 100% on time delivery.
- Review customer generated reports to ensure accurate delivery of product through the ASN.
- Completes shipping and receiving paper work as needed.
- Contact and communicate with other departments regarding customer shipments.
- Works closely with program management on new business shipments.
- Actively participates in FG cycle counts to ensure cycle count accuracy is 100%.
- Works with MFG when inventory is not accurate.
- Problem solves customer issues.
- Assist in the training of new associates to Customer Service.
- Monitor and review scorecards, and handle any disputes to get points back.
- Works closely with the Materials Department to achieve cost reduction ideas.
- Set up customer parts, or customers in the Plex system.
- Maintain customer order communication for changes, quality issues, or other issues and reports out to MFG, Quality and Materials Managers.
- Contacts carriers for pickups.
- Assist material handlers with staging shipments, and kan baan activity.
- Scan barcodes, and verify container counts.
- Manage Empty dunnage coming back.
Education
Bachelor’s Degree in Business Management and or Supply Chain Management. Or 2 years minimum with a Tier 1 or 2 environment.
FUNCTIONAL EXPERIENCE
- Must be able to work in a fast paced environment.
- Must have excellent communication, attention to detail, and multitasking skills.
- Good PC skills navigating, MS Office, Google Sheets, ERP software and good data entry skills.
- Good problem solving skills, and be able to resolve customer issues quickly.
INDUSTRY EXPERIENCE
Plex Experience / ERP / MRP experience preferred.
CORE COMPETENCIES
- Detailed.
- Good Communicator.
Physical Requirements
Ability to lift up to 20 pounds.
REQUIRED SKILLS
- Data Entry
- Plex use / ERP / MRP
- Google Sheets, MS Office
- Problem solving skills
OTHER REQUIREMENTS
- Prepare reports as necessary.
- Support 5S.
- Hours will 2pm to 10pm subject to variables in the Materials Department.
INTRODUCTION
Founded in 1946, HI-LEX is a leading supplier of window regulators, door modules, power lift gate systems, and mechanical control cables primarily serving the automotive industry, but also the power sports, marine, construction equipment, and medical device sectors. Headquartered in Takarazuka, Japan (near Osaka), and listed on the Tokyo Stock Exchange (TSE), HI-LEX employs more than 12,000 associates across its global footprint.
In the Americas region, HI-LEX has grown steadily in the region, and now has ten (10) manufacturing facilities across the United States, Mexico, and Brazil. In the U.S., HI-LEX operates under three divisions: HI-LEX America in Battle Creek, Michigan; HI-LEX Controls in Hudson, Litchfield, and Hazel Park, Michigan; and Daedong HI-LEX of America in Cusseta, Alabama. The company’s automotive center is in Rochester Hills, Michigan which consists of Finance, Sales, Engineering, Testing, Program Management, Human Resources, Purchasing and IT.
Position Summary
Verify customer EDI and ships appropriately, and assists the Customer Service Supervisor in verifying customer portals. Assist in answering customer issues, and attends pre-launch meetings for new products and handles all activities with shipping of that product.
KEY ROLES AND RESPONSIBILITIES
- Assist with the department goal 100% on time delivery.
- Review customer generated reports to ensure accurate delivery of product through the ASN.
- Completes shipping and receiving paper work as needed.
- Contact and communicate with other departments regarding customer shipments.
- Works closely with program management on new business shipments.
- Actively participates in FG cycle counts to ensure cycle count accuracy is 100%.
- Works with MFG when inventory is not accurate.
- Problem solves customer issues.
- Assist in the training of new associates to Customer Service.
- Monitor and review scorecards, and handle any disputes to get points back.
- Works closely with the Materials Department to achieve cost reduction ideas.
- Set up customer parts, or customers in the Plex system.
- Maintain customer order communication for changes, quality issues, or other issues and reports out to MFG, Quality and Materials Managers.
- Contacts carriers for pickups.
- Assist material handlers with staging shipments, and kan baan activity.
- Scan barcodes, and verify container counts.
- Manage Empty dunnage coming back.
Education
Bachelor’s Degree in Business Management and or Supply Chain Management. Or 2 years minimum with a Tier 1 or 2 environment.
FUNCTIONAL EXPERIENCE
- Must be able to work in a fast paced environment.
- Must have excellent communication, attention to detail, and multitasking skills.
- Good PC skills navigating, MS Office, Google Sheets, ERP software and good data entry skills.
- Good problem solving skills, and be able to resolve customer issues quickly.
INDUSTRY EXPERIENCE
Plex Experience / ERP / MRP experience preferred.
CORE COMPETENCIES
- Detailed.
- Good Communicator.
Physical Requirements
Ability to lift up to 20 pounds.
REQUIRED SKILLS
- Data Entry
- Plex use / ERP / MRP
- Google Sheets, MS Office
- Problem solving skills
OTHER REQUIREMENTS
- Prepare reports as necessary.
- Support 5S.
- Hours will 2pm to 10pm subject to variables in the Materials Department.
Customer Service Job Roles in Michigan
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Search Customer Service Jobs in MichiganCustomer Service Jobs in Michigan: Frequently Asked Questions
Which companies sponsor visas for customer service roles in Michigan?
Large Michigan employers with dedicated HR and immigration support are the most consistent sponsors for customer service roles. These include automotive giants like Ford Motor Company, General Motors, and Stellantis, as well as healthcare organizations like Henry Ford Health and Beaumont Health. Large financial services and insurance firms based in the Detroit metro area, including Ally Financial and Blue Cross Blue Shield of Michigan, have also sponsored customer-facing roles.
What visa types are most common for customer service jobs in Michigan?
The H-1B visa is the most common pathway, but it requires the role to qualify as a specialty occupation, meaning a bachelor's degree in a specific field must be a genuine requirement. Many general customer service positions do not meet that standard. Roles with technical depth, such as customer success engineers or enterprise account support specialists within automotive or tech firms, are more likely to qualify. The TN visa is an option for Canadian and Mexican nationals in qualifying occupational categories.
How to find customer service visa sponsorship jobs in Michigan?
Migrate Mate is built specifically for international job seekers and filters customer service roles in Michigan by employers with a demonstrated history of visa sponsorship. Rather than sorting through thousands of listings manually, Migrate Mate surfaces roles where sponsorship is a realistic possibility, saving significant time. Filtering by Michigan and the customer service category gives you a focused list of relevant open positions from employers familiar with the sponsorship process.
Which cities in Michigan have the most customer service sponsorship jobs?
Detroit and its suburbs, including Dearborn, Auburn Hills, and Southfield, concentrate the largest share of sponsored customer service roles due to the density of automotive and financial services headquarters. Grand Rapids is a growing hub with healthcare, manufacturing, and retail employers that hire for customer-facing positions. Lansing sees demand from state government contractors and insurance companies. Ann Arbor's university-adjacent tech and healthcare sector also generates customer success and support openings.
Are there any Michigan-specific considerations for customer service visa sponsorship?
Michigan's economy is heavily shaped by automotive manufacturing, which creates demand for specialized customer service roles supporting dealers, fleet clients, and enterprise accounts rather than general call center work. Roles tied to technical products or B2B accounts are more likely to meet H-1B visa specialty occupation standards. Michigan State University, University of Michigan, and Wayne State University produce graduates who sometimes transition from OPT into sponsored roles with Michigan employers, creating an established pipeline that some companies are already set up to navigate.
What is the prevailing wage for sponsored customer service jobs in Michigan?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.