Customer Service Visa Sponsorship Jobs in Massachusetts
Massachusetts customer service jobs with visa sponsorship are concentrated in Boston, Cambridge, and Worcester, where healthcare systems like Mass General Brigham, financial firms like Fidelity Investments, and technology companies maintain large customer-facing operations. Roles range from patient services coordinators to financial client support specialists, with employers across these industries actively filing H-1B visa and other work visa petitions.
Find Customer Service JobsOverview
Showing 5 of 3,015+ Customer Service Jobs in Massachusetts with Visa Sponsorship
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
See all 3,015+ Customer Service Jobs in Massachusetts with Visa Sponsorship
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Service Jobs in Massachusetts with Visa Sponsorship.
Get Access To All JobsYour Job
Molex is seeking a Customer Service/ Support Representative at our South Grafton, MA facility. Our Customer Service / Support Representative acts as the primary liaison between customers and the production team, managing the end-to-end order process. Key responsibilities include processing orders in ERP systems, coordinating with logistics and production to meet deadlines, resolving product inquiries or complaints, and managing customer accounts. Successful candidates will have strong communication/problem solving skills, attention to detail, and accuracy in data entry and order processing.
Our Team
At Molex South Grafton, you'll join a collaborative team dedicated to safety, operational excellence, and continuous improvement. We believe in leveraging each person's unique skills and perspectives to strengthen our operations and deliver high-quality solutions to our customers. Our team works closely across Materials, Production, Engineering, Quality, and Customer Service to ensure efficient processes and reliable delivery.
We foster a culture where roles and expectations are clear, contributions are valued, and employees are supported in developing their skills and advancing their careers. If you're looking for an environment where teamwork, accountability, and growth are encouraged, we offer an opportunity to make a meaningful impact as part of the Molex organization.
What You Will Do
- Enter, review, and verify customer purchase orders for accuracy regarding part numbers, pricing, and shipping terms
- Act as the liaison between clients and internal departments (shipping, production, planning) to ensure on-time delivery.
- Answer inquiries regarding product specifications, lead times, and order status via phone or email.
- Handle complaints, process returns, issue credits, and resolve shipping discrepancies.
- Maintain accurate, up-to-date customer records, notes, and interaction logs.
- Office Administration
Who You Are (Basic Qualifications)
- Customer service experience in a manufacturing, distribution, or B2B environment.
- Experience using ERP systems (e.g., SAP, Oracle)
What Will Put You Ahead
- Associate's or Bachelor's degree in business or a related field
For this role, we anticipate paying $75,000 - $90,000 per year. This role is eligible for variable pay, issued as a monetary bonus or in another form.
At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Hiring Philosophy
All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.
Who We Are
As a Koch company, Molex is a leading supplier of connectors and interconnect components, driving innovation in electronics and supporting industries from automotive to health care and consumer to data communications. The thousands of innovators who work for Molex have made us a global electronics leader. Our experienced people, groundbreaking products and leading-edge technologies help us deliver a wider array of solutions to more markets than ever before.
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Our Benefits
Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.
Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.
Equal Opportunities
Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí, or tu).
Your Job
Molex is seeking a Customer Service/ Support Representative at our South Grafton, MA facility. Our Customer Service / Support Representative acts as the primary liaison between customers and the production team, managing the end-to-end order process. Key responsibilities include processing orders in ERP systems, coordinating with logistics and production to meet deadlines, resolving product inquiries or complaints, and managing customer accounts. Successful candidates will have strong communication/problem solving skills, attention to detail, and accuracy in data entry and order processing.
Our Team
At Molex South Grafton, you'll join a collaborative team dedicated to safety, operational excellence, and continuous improvement. We believe in leveraging each person's unique skills and perspectives to strengthen our operations and deliver high-quality solutions to our customers. Our team works closely across Materials, Production, Engineering, Quality, and Customer Service to ensure efficient processes and reliable delivery.
We foster a culture where roles and expectations are clear, contributions are valued, and employees are supported in developing their skills and advancing their careers. If you're looking for an environment where teamwork, accountability, and growth are encouraged, we offer an opportunity to make a meaningful impact as part of the Molex organization.
What You Will Do
- Enter, review, and verify customer purchase orders for accuracy regarding part numbers, pricing, and shipping terms
- Act as the liaison between clients and internal departments (shipping, production, planning) to ensure on-time delivery.
- Answer inquiries regarding product specifications, lead times, and order status via phone or email.
- Handle complaints, process returns, issue credits, and resolve shipping discrepancies.
- Maintain accurate, up-to-date customer records, notes, and interaction logs.
- Office Administration
Who You Are (Basic Qualifications)
- Customer service experience in a manufacturing, distribution, or B2B environment.
- Experience using ERP systems (e.g., SAP, Oracle)
What Will Put You Ahead
- Associate's or Bachelor's degree in business or a related field
For this role, we anticipate paying $75,000 - $90,000 per year. This role is eligible for variable pay, issued as a monetary bonus or in another form.
At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Hiring Philosophy
All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.
Who We Are
As a Koch company, Molex is a leading supplier of connectors and interconnect components, driving innovation in electronics and supporting industries from automotive to health care and consumer to data communications. The thousands of innovators who work for Molex have made us a global electronics leader. Our experienced people, groundbreaking products and leading-edge technologies help us deliver a wider array of solutions to more markets than ever before.
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Our Benefits
Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.
Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.
Equal Opportunities
Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí, or tu).
Customer Service Job Roles in Massachusetts
See all 3,015+ Customer Service Jobs in Massachusetts
Sign up for free to filter by visa type, set job alerts, and find employers with verified sponsorship history.
Search Customer Service Jobs in MassachusettsCustomer Service Jobs in Massachusetts: Frequently Asked Questions
Which companies sponsor visas for customer service roles in Massachusetts?
Massachusetts employers with documented sponsorship histories for customer-facing roles include Mass General Brigham, Boston Children's Hospital, Fidelity Investments, State Street, Liberty Mutual, and Wayfair. Healthcare and financial services firms in the state tend to file the most work visa petitions for support and client services positions. Sponsorship varies by role classification, so confirming with each employer directly is important.
Which visa types are most common for customer service roles in Massachusetts?
The H-1B visa is the most frequently used category for customer service roles in Massachusetts that require a bachelor's degree in a related field, such as communications, business, or information systems. The role must qualify as a specialty occupation, which not all customer service positions meet. Australians may pursue the E-3 visa, and Canadian and Mexican nationals may qualify under the TN visa category for eligible roles.
Which cities in Massachusetts have the most customer service sponsorship jobs?
Boston is the primary hub, with the highest concentration of sponsored customer service roles tied to its financial services, healthcare, and technology sectors. Cambridge draws demand from biotech and university-adjacent companies. Worcester has a growing presence through healthcare employers and insurance firms. Smaller concentrations exist in Springfield and Lowell, primarily through healthcare networks and regional financial institutions.
How to find customer service visa sponsorship jobs in Massachusetts?
Migrate Mate filters job listings specifically for roles where employers have demonstrated visa sponsorship willingness, including customer service positions across Massachusetts. Rather than sorting through thousands of unfiltered postings, you can search directly for sponsored roles in Boston, Cambridge, and Worcester. Migrate Mate covers industries like healthcare, financial services, and technology, which account for the majority of sponsorship activity in the state.
Are there state-specific factors that affect visa sponsorship for customer service jobs in Massachusetts?
Massachusetts has a high cost of living, which influences the prevailing wage determinations employers must meet when sponsoring H-1B workers. Roles tied to the state's healthcare and financial services industries are more likely to meet specialty occupation standards than general retail or call center positions. The concentration of universities in Boston and Cambridge also creates pipelines of OPT and CPT candidates that some employers are already experienced in sponsoring.
What is the prevailing wage for sponsored customer service jobs in Massachusetts?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.