Customer Service Visa Sponsorship Jobs in Massachusetts
Massachusetts customer service jobs with visa sponsorship are concentrated in Boston, Cambridge, and Worcester, where healthcare systems like Mass General Brigham, financial firms like Fidelity Investments, and technology companies maintain large customer-facing operations. Roles range from patient services coordinators to financial client support specialists, with employers across these industries actively filing H-1B visa and other work visa petitions.
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Get Access To All JobsAPPLICATION PROCEDURE:
Please submit a cover letter and resume detailing your qualification. No phone calls or letters. Submit your resume, cover letter, and any additional materials to jobs@bostonhousing.org. Deadline: Thursday, September 24, 2026. Please be sure to identify the position you are applying for.
ABOUT THE JOB:
The Customer Service Representative shall serve as a front-line point of contact for clients seeking to communicate with the BHA and utilize its programs. All incoming inquiries will be tracked through BHA’s system to ensure the prompt and accurate delivery of customer service. The Customer Service Representative shall also support the operational needs of the agency, handling incoming and outgoing mail, appointment scheduling and uploading documents to the electronic filing system.
Duties & Responsibilities:
- Ensures that incoming mail is scanned and routed appropriately through the BHA’s electronic document system.
- Updates the electronic document filing system as necessary and assists in converting paper files and documents to electronic.
- Prepares regular mailings and letters on behalf of the Leased Housing and Admissions departments.
- Creates customer service tickets on behalf of clients seeking BHA services.
- Provides timely responses to assigned customer service inquiries and closes tickets.
- Assigns customer service issues appropriately to those inquiries that require caseworker or supervisor intervention.
- Answers the main telephone lines during BHA business hours and provides customer service.
- Greets clients as they come into the building and directs them to the appropriate department or provides the necessary information.
- Performs other related customer service duties as required.
MINIMUM QUALIFICATIONS & EXPERIENCE:
High school diploma or GED required. Three or more years of clerical experience and superior clerical skills, including typing, data entry and filing. Computer skills are required. Capacity to perform simple mathematical calculations, quickly and accurately. Good communication skills and ability to relate to persons of various races, ethnicities, and age groups. Fluency in a language other than English is highly desirable.
BHA BENEFITS:
BHA’s generous benefits package includes 14 paid holidays, 3 personal days, 3 weeks of vacation, 3 weeks of paid sick leave, MBTA discount, participation in the City’s pension plan, and healthcare through the Commonwealth, and much more.
About us:
Boston Housing Authority (BHA) fosters sustainable communities by providing quality affordable housing, bringing stability, opportunity, and peace of mind to thousands of low and moderate-income families across Greater Boston and the City of Boston as a whole. As the largest provider of affordable housing in Boston, one of the most expensive cities in the country, BHA understands housing as a crucial platform for individual, household, and community stability. Through our public housing communities and rental assistance programs, BHA provides housing assistance and services to more than 62,000 low and moderate-income households, including families with children, older adults, and individuals with disabilities. As a housing authority, we recognize the historical role that residential segregation has played in the City of Boston. In all aspects of our operations, internally and externally, BHA is committed to breaking down the barriers to justice in housing and related fields that disproportionately impact the communities we serve.
EQUAL OPPORTUNITY:
BHA is a proud to be an Equal Opportunity Employer, and qualified applicants receive consideration for employment without regard to race, national origin, age, sex, religion, physical or mental disability, genetic information, sexual orientation, gender identity, gender expression, marital status, and military and veteran status, or any other basis protected by local, state or federal law. To the greatest extent possible, it is the policy of BHA to give preference in employment to BHA public housing and leased housing residents, and to low-income persons.
APPLICATION PROCEDURE:
Please submit a cover letter and resume detailing your qualification. No phone calls or letters. Submit your resume, cover letter, and any additional materials to jobs@bostonhousing.org. Deadline: Thursday, September 24, 2026. Please be sure to identify the position you are applying for.
ABOUT THE JOB:
The Customer Service Representative shall serve as a front-line point of contact for clients seeking to communicate with the BHA and utilize its programs. All incoming inquiries will be tracked through BHA’s system to ensure the prompt and accurate delivery of customer service. The Customer Service Representative shall also support the operational needs of the agency, handling incoming and outgoing mail, appointment scheduling and uploading documents to the electronic filing system.
Duties & Responsibilities:
- Ensures that incoming mail is scanned and routed appropriately through the BHA’s electronic document system.
- Updates the electronic document filing system as necessary and assists in converting paper files and documents to electronic.
- Prepares regular mailings and letters on behalf of the Leased Housing and Admissions departments.
- Creates customer service tickets on behalf of clients seeking BHA services.
- Provides timely responses to assigned customer service inquiries and closes tickets.
- Assigns customer service issues appropriately to those inquiries that require caseworker or supervisor intervention.
- Answers the main telephone lines during BHA business hours and provides customer service.
- Greets clients as they come into the building and directs them to the appropriate department or provides the necessary information.
- Performs other related customer service duties as required.
MINIMUM QUALIFICATIONS & EXPERIENCE:
High school diploma or GED required. Three or more years of clerical experience and superior clerical skills, including typing, data entry and filing. Computer skills are required. Capacity to perform simple mathematical calculations, quickly and accurately. Good communication skills and ability to relate to persons of various races, ethnicities, and age groups. Fluency in a language other than English is highly desirable.
BHA BENEFITS:
BHA’s generous benefits package includes 14 paid holidays, 3 personal days, 3 weeks of vacation, 3 weeks of paid sick leave, MBTA discount, participation in the City’s pension plan, and healthcare through the Commonwealth, and much more.
About us:
Boston Housing Authority (BHA) fosters sustainable communities by providing quality affordable housing, bringing stability, opportunity, and peace of mind to thousands of low and moderate-income families across Greater Boston and the City of Boston as a whole. As the largest provider of affordable housing in Boston, one of the most expensive cities in the country, BHA understands housing as a crucial platform for individual, household, and community stability. Through our public housing communities and rental assistance programs, BHA provides housing assistance and services to more than 62,000 low and moderate-income households, including families with children, older adults, and individuals with disabilities. As a housing authority, we recognize the historical role that residential segregation has played in the City of Boston. In all aspects of our operations, internally and externally, BHA is committed to breaking down the barriers to justice in housing and related fields that disproportionately impact the communities we serve.
EQUAL OPPORTUNITY:
BHA is a proud to be an Equal Opportunity Employer, and qualified applicants receive consideration for employment without regard to race, national origin, age, sex, religion, physical or mental disability, genetic information, sexual orientation, gender identity, gender expression, marital status, and military and veteran status, or any other basis protected by local, state or federal law. To the greatest extent possible, it is the policy of BHA to give preference in employment to BHA public housing and leased housing residents, and to low-income persons.
Customer Service Job Roles in Massachusetts
See all 151+ Customer Service Jobs in Massachusetts
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Search Customer Service Jobs in MassachusettsCustomer Service Jobs in Massachusetts: Frequently Asked Questions
Which companies sponsor visas for customer service roles in Massachusetts?
Massachusetts employers with documented sponsorship histories for customer-facing roles include Mass General Brigham, Boston Children's Hospital, Fidelity Investments, State Street, Liberty Mutual, and Wayfair. Healthcare and financial services firms in the state tend to file the most work visa petitions for support and client services positions. Sponsorship varies by role classification, so confirming with each employer directly is important.
Which visa types are most common for customer service roles in Massachusetts?
The H-1B visa is the most frequently used category for customer service roles in Massachusetts that require a bachelor's degree in a related field, such as communications, business, or information systems. The role must qualify as a specialty occupation, which not all customer service positions meet. Australians may pursue the E-3 visa, and Canadian and Mexican nationals may qualify under the TN visa category for eligible roles.
Which cities in Massachusetts have the most customer service sponsorship jobs?
Boston is the primary hub, with the highest concentration of sponsored customer service roles tied to its financial services, healthcare, and technology sectors. Cambridge draws demand from biotech and university-adjacent companies. Worcester has a growing presence through healthcare employers and insurance firms. Smaller concentrations exist in Springfield and Lowell, primarily through healthcare networks and regional financial institutions.
How to find customer service visa sponsorship jobs in Massachusetts?
Migrate Mate filters job listings specifically for roles where employers have demonstrated visa sponsorship willingness, including customer service positions across Massachusetts. Rather than sorting through thousands of unfiltered postings, you can search directly for sponsored roles in Boston, Cambridge, and Worcester. Migrate Mate covers industries like healthcare, financial services, and technology, which account for the majority of sponsorship activity in the state.
Are there state-specific factors that affect visa sponsorship for customer service jobs in Massachusetts?
Massachusetts has a high cost of living, which influences the prevailing wage determinations employers must meet when sponsoring H-1B workers. Roles tied to the state's healthcare and financial services industries are more likely to meet specialty occupation standards than general retail or call center positions. The concentration of universities in Boston and Cambridge also creates pipelines of OPT and CPT candidates that some employers are already experienced in sponsoring.
What is the prevailing wage for sponsored customer service jobs in Massachusetts?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.