Customer Service Visa Sponsorship Jobs in Wisconsin
Wisconsin's customer service job market spans major employers like American Family Insurance, Epic Systems, and Fiserv, with hiring concentrated in Madison, Milwaukee, and Green Bay. Companies in insurance, healthcare IT, and financial services have sponsored work visas for customer-facing roles, making Wisconsin a practical target for international job seekers in this field.
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Get Access To All JobsINTRODUCTION
Every day, ANDRITZ continues to deliver successful innovative solutions to our customers globally. Why are we so successful? Because we are passionate and love what we do! We are at the forefront of future engineering technologies, with solutions that ensure the success of our clients in key industries that are shaping the future of the world we live in.
ROLE AND RESPONSIBILITIES
CUSTOMER SERVICE REPRESENTATIVE
Reporting to the Customer Service Manager, this position requires a technical background to effectively understand and address the technical queries and requirements of our customers. This position is the primary internal customer contact and support for field personnel and follows from quote to final shipment of product to customer.
- Analyze financial data by collecting, monitoring, and creating financial models for decision support
- Prepares all quotes, vets PO, ASE’s data sheet and creates Factory Order for production as required by the customer. Makes sure all information and updates pertaining to the production of the customer’s product is communicated to the ASE and customer.
- Assists customers and ASE’s in selection of roll material, or compound for the cover application.
- Scheduling and managing the goods during transit, including loading, unloading, and ensuring compliance with regulations.
- Responsible for communicating customer needs to Sales Field, Planning, Warehouses, and other Departments as needed.
- Handles and process Customer complaints, returns and allowances.
- Provides updates to customers on the status of their rolls in production while maintaining excellent communication skills.
- Handles the more technical or complex service questions from customers and applies judgment in resolving service or technical problems falling within established limits of authority and knowledge.
- Track shipments and proof of delivery as required.
- Maintain Estimated Sales Dates and Requested Dates on each order to assist in Inventory Management for assigned territories.
- Prepare Customs Documentation as required for shipment of pieces to Canadian Customers.
- May provide work direction to others.
- Performs other duties and projects as required by management.
BASIC QUALIFICATIONS
- Education: High School Diploma, Associates Degree beneficial but not required
- Experience: 3-5 years of relevant customer service experience in a manufacturing environment preferred.
- Languages: English
- Technology proficiency is essential, advanced Microsoft skills are preferred.
- Word processing and spreadsheet software, as well as some accounting knowledge required.
- Proficiency with SAP systems
- Possess sound judgment, customer service skills, communication, problem solving, and organizational/scheduling skills.
- Ability to prioritize effectively and multi-task.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
LOCATION
Contract location: Neenah, WI, US
Working location: Neenah, WI, US
Location type: Office Location / Office-based
Contract type: Permanent
Requisition ID: 21080
Nearest Major Market: Oshkosh
Nearest Secondary Market: Appleton
INTRODUCTION
Every day, ANDRITZ continues to deliver successful innovative solutions to our customers globally. Why are we so successful? Because we are passionate and love what we do! We are at the forefront of future engineering technologies, with solutions that ensure the success of our clients in key industries that are shaping the future of the world we live in.
ROLE AND RESPONSIBILITIES
CUSTOMER SERVICE REPRESENTATIVE
Reporting to the Customer Service Manager, this position requires a technical background to effectively understand and address the technical queries and requirements of our customers. This position is the primary internal customer contact and support for field personnel and follows from quote to final shipment of product to customer.
- Analyze financial data by collecting, monitoring, and creating financial models for decision support
- Prepares all quotes, vets PO, ASE’s data sheet and creates Factory Order for production as required by the customer. Makes sure all information and updates pertaining to the production of the customer’s product is communicated to the ASE and customer.
- Assists customers and ASE’s in selection of roll material, or compound for the cover application.
- Scheduling and managing the goods during transit, including loading, unloading, and ensuring compliance with regulations.
- Responsible for communicating customer needs to Sales Field, Planning, Warehouses, and other Departments as needed.
- Handles and process Customer complaints, returns and allowances.
- Provides updates to customers on the status of their rolls in production while maintaining excellent communication skills.
- Handles the more technical or complex service questions from customers and applies judgment in resolving service or technical problems falling within established limits of authority and knowledge.
- Track shipments and proof of delivery as required.
- Maintain Estimated Sales Dates and Requested Dates on each order to assist in Inventory Management for assigned territories.
- Prepare Customs Documentation as required for shipment of pieces to Canadian Customers.
- May provide work direction to others.
- Performs other duties and projects as required by management.
BASIC QUALIFICATIONS
- Education: High School Diploma, Associates Degree beneficial but not required
- Experience: 3-5 years of relevant customer service experience in a manufacturing environment preferred.
- Languages: English
- Technology proficiency is essential, advanced Microsoft skills are preferred.
- Word processing and spreadsheet software, as well as some accounting knowledge required.
- Proficiency with SAP systems
- Possess sound judgment, customer service skills, communication, problem solving, and organizational/scheduling skills.
- Ability to prioritize effectively and multi-task.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
LOCATION
Contract location: Neenah, WI, US
Working location: Neenah, WI, US
Location type: Office Location / Office-based
Contract type: Permanent
Requisition ID: 21080
Nearest Major Market: Oshkosh
Nearest Secondary Market: Appleton
Customer Service Job Roles in Wisconsin
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Search Customer Service Jobs in WisconsinCustomer Service Jobs in Wisconsin: Frequently Asked Questions
Which companies sponsor visas for customer service roles in Wisconsin?
Companies with established visa sponsorship histories in Wisconsin include American Family Insurance, Epic Systems, Fiserv, and Northwestern Mutual. These employers operate large customer operations teams and have filed Labor Condition Applications for customer-facing roles in the past. Healthcare organizations like Advocate Aurora Health also hire in customer service and have sponsored work visas for qualified international candidates.
Which visa types are most common for customer service roles in Wisconsin?
The H-1B is the most commonly sponsored visa for customer service roles that require a bachelor's degree in a relevant field, such as business administration or communications. Some roles in specialized support, particularly in healthcare IT or financial services, may qualify as specialty occupations. The TN visa is available to Canadian and Mexican nationals in eligible professional categories. Employers determine which visa category fits each specific role.
Which cities in Wisconsin have the most customer service sponsorship jobs?
Madison and Milwaukee account for the majority of customer service sponsorship activity in Wisconsin. Madison benefits from a strong employer base in insurance and healthcare IT, driven by companies like Epic Systems and American Family Insurance. Milwaukee is home to financial services firms including Northwestern Mutual and Fiserv. Green Bay and Appleton also have relevant employers, particularly in insurance and manufacturing support roles.
How to find customer service visa sponsorship jobs in Wisconsin?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it easier to identify Wisconsin employers actively hiring international candidates for customer service roles. Rather than sifting through general job postings, you can search by state and role to surface relevant openings at companies like those in Madison's insurance sector or Milwaukee's financial services firms. Creating a profile on Migrate Mate lets you track new listings as they appear.
Are there any Wisconsin-specific considerations for customer service visa sponsorship?
Wisconsin's prevailing wage requirements for H-1B roles are determined by the Department of Labor and vary by metro area. Positions in Madison and Milwaukee generally carry higher prevailing wages than those in smaller markets. The University of Wisconsin system produces a pipeline of international students on OPT who pursue customer service roles in the state. Employers in insurance and healthcare IT tend to have more established sponsorship infrastructure than smaller regional businesses.
What is the prevailing wage for sponsored customer service jobs in Wisconsin?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.
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