Customer Service Visa Sponsorship Jobs in Maryland
Maryland's customer service hiring spans federal contractors in the DC suburbs, healthcare networks like Johns Hopkins Health System and University of Maryland Medical System, and financial firms in Baltimore. Employers in Bethesda, Rockville, and Baltimore city have sponsored visas for customer-facing roles, particularly in healthcare administration, financial services, and technology support.
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Get Access To All JobsCompany Description
Expeditors is a leader in the international transportation industry and has opportunities for motivated team players who are looking for a challenging and rewarding place to work. Expeditors culture of organic growth and promotion from within, combined with a strong management team and unique compensation structure, continuously attracts the highest caliber employees.
By recruiting, motivating and retaining the best personnel in the business, we feel we will keep our leadership position in the marketplace. Our business is quality customer service and our people are what make that happen. We hire individuals based on attitude and train them for the skills it takes to make a successful career here. As part of their career development and overall job evaluation, our employees are required to take a minimum of 52 hours of training per year.
Job Description
Scope of Position:
Ensure the proper and timely movement and clearance of freight, while providing an exceptional customer service within the Customs Brokerage department.
Major Duties and Responsibilities:
- Ensure smooth and timely customs process flow.
- Ensure accurate and timely client billing.
- Understand all the elements of the import and export customs DLSOP (Desk Level Standard Operating Procedure) and correctly interpret this information to fulfill our customers’ instructions and expectations.
- Ensure accurate and timely data entry into our operating system.
- Transpose customs declaration information from documents, or other sources into the customs entry system to allow for the build of a valid customs declaration.
- Assist with verification of customs declaration information and the submission of such to the customs authority.
- Track and trace Customs files.
- Interact with customs authorities to address any issues/questions that may arise during the clearing process.
- Attend any customs inspections or present documents to customs authorities when such are requested.
- Act as the liaison between the customs authorities (or other government agencies and customers).
- Ensure timely customs clearance of cargo to customer for Import and Export shipments.
- Verify documents received for Import and Export customs purposes are compliant and correct.
- Interact with our customers in arranging their international shipments, meeting customer service standards.
- Contribute to maintain strong relationships with customs officers.
- Ensure compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations (eg. OEA) or customer policies / requirements.
- Understand department process flow, constantly looking for areas of improved efficiency.
- Keep up to date on all regulatory requirements governing the import and export of goods. This includes but is not limited to customs procedures for imports and exports, other government agency requirements i.e. health, agricultural, police and military, export controls and prohibited and restricted goods.
- Meet KPI standards, as per the company’s procedures.
- Overseas communications, timely responses to emails and requests (internal and external).
Qualifications:
- 6 months to 1 year related experience and/or training; or equivalent combination of education and experience.
- Good knowledge of customs brokerage processes and systems.
- Good knowledge of customs legislation, especially with regards to classification, valuation and origin.
- Understanding of ocean and air documentation process.
- Knowledge of air, road and ocean transport.
- Good knowledge of incoterms.
- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
- Pro-active, strong organizational skills.
- Computer skills.
- Fluent in English.
Additional Information
Expected base salary $21-$24 per hour.
May be eligible for bonus following first year of continuous employment in position.
Expeditors offers excellent benefits:
- Paid Vacation (first year prorated based off month of hire then eligible for 15 days)
- Holidays (10)
- Flexible Days (2)
- Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
- 401(k) Retirement Savings Plan with employer match
- Employee Stock Purchase Plan (ESPP)
- Medical, Prescription Drug, Dental & Vision Coverage
- Health Savings Account (HSA)
- Life and Disability Insurance
- Paid Parental Leave (additional eligibility criteria)
- Dependent Care Flexible Spending Account (DC FSA)
- Commuter Benefit
- Employee Assistance Program (EAP)
- Training and Personnel Development Program
- Educational Assistance and Reimbursement
All your information will be kept confidential according to EEO Guidelines.
Company Description
Expeditors is a leader in the international transportation industry and has opportunities for motivated team players who are looking for a challenging and rewarding place to work. Expeditors culture of organic growth and promotion from within, combined with a strong management team and unique compensation structure, continuously attracts the highest caliber employees.
By recruiting, motivating and retaining the best personnel in the business, we feel we will keep our leadership position in the marketplace. Our business is quality customer service and our people are what make that happen. We hire individuals based on attitude and train them for the skills it takes to make a successful career here. As part of their career development and overall job evaluation, our employees are required to take a minimum of 52 hours of training per year.
Job Description
Scope of Position:
Ensure the proper and timely movement and clearance of freight, while providing an exceptional customer service within the Customs Brokerage department.
Major Duties and Responsibilities:
- Ensure smooth and timely customs process flow.
- Ensure accurate and timely client billing.
- Understand all the elements of the import and export customs DLSOP (Desk Level Standard Operating Procedure) and correctly interpret this information to fulfill our customers’ instructions and expectations.
- Ensure accurate and timely data entry into our operating system.
- Transpose customs declaration information from documents, or other sources into the customs entry system to allow for the build of a valid customs declaration.
- Assist with verification of customs declaration information and the submission of such to the customs authority.
- Track and trace Customs files.
- Interact with customs authorities to address any issues/questions that may arise during the clearing process.
- Attend any customs inspections or present documents to customs authorities when such are requested.
- Act as the liaison between the customs authorities (or other government agencies and customers).
- Ensure timely customs clearance of cargo to customer for Import and Export shipments.
- Verify documents received for Import and Export customs purposes are compliant and correct.
- Interact with our customers in arranging their international shipments, meeting customer service standards.
- Contribute to maintain strong relationships with customs officers.
- Ensure compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations (eg. OEA) or customer policies / requirements.
- Understand department process flow, constantly looking for areas of improved efficiency.
- Keep up to date on all regulatory requirements governing the import and export of goods. This includes but is not limited to customs procedures for imports and exports, other government agency requirements i.e. health, agricultural, police and military, export controls and prohibited and restricted goods.
- Meet KPI standards, as per the company’s procedures.
- Overseas communications, timely responses to emails and requests (internal and external).
Qualifications:
- 6 months to 1 year related experience and/or training; or equivalent combination of education and experience.
- Good knowledge of customs brokerage processes and systems.
- Good knowledge of customs legislation, especially with regards to classification, valuation and origin.
- Understanding of ocean and air documentation process.
- Knowledge of air, road and ocean transport.
- Good knowledge of incoterms.
- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
- Pro-active, strong organizational skills.
- Computer skills.
- Fluent in English.
Additional Information
Expected base salary $21-$24 per hour.
May be eligible for bonus following first year of continuous employment in position.
Expeditors offers excellent benefits:
- Paid Vacation (first year prorated based off month of hire then eligible for 15 days)
- Holidays (10)
- Flexible Days (2)
- Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
- 401(k) Retirement Savings Plan with employer match
- Employee Stock Purchase Plan (ESPP)
- Medical, Prescription Drug, Dental & Vision Coverage
- Health Savings Account (HSA)
- Life and Disability Insurance
- Paid Parental Leave (additional eligibility criteria)
- Dependent Care Flexible Spending Account (DC FSA)
- Commuter Benefit
- Employee Assistance Program (EAP)
- Training and Personnel Development Program
- Educational Assistance and Reimbursement
All your information will be kept confidential according to EEO Guidelines.
Customer Service Job Roles in Maryland
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Search Customer Service Jobs in MarylandCustomer Service Jobs in Maryland: Frequently Asked Questions
Which companies sponsor visas for customer service roles in Maryland?
Federal contractors and large healthcare systems are among the more active visa sponsors for customer service positions in Maryland. Organizations like Leidos, Booz Allen Hamilton, Johns Hopkins Health System, and CareFirst BlueCross BlueShield have filed Labor Condition Applications for customer-facing roles. Technology and financial services firms based in the Baltimore-Washington corridor also sponsor, though sponsorship is not guaranteed and varies by role and business need.
Which visa types are most common for customer service jobs in Maryland?
The H-1B visa is the most common work visa for customer service roles in Maryland that require a bachelor's degree in a specific field, such as communications, business, or healthcare administration. The TN visa is available to Canadian and Mexican nationals in qualifying professional categories. The E-3 visa applies to Australian citizens. Customer service roles without a degree requirement generally do not qualify for these specialty occupation visas.
Which cities in Maryland have the most customer service sponsorship jobs?
Baltimore, Bethesda, and Rockville account for the largest share of customer service sponsorship activity in Maryland. Baltimore is home to major healthcare and financial services employers. Bethesda and Rockville, along with the broader Montgomery County corridor, have a high concentration of federal contractors, biotech firms, and technology companies that hire customer-facing staff with visa sponsorship.
How to find customer service visa sponsorship jobs in Maryland?
Migrate Mate filters job listings specifically for visa sponsorship eligibility, making it easier to identify Maryland employers actively hiring customer service professionals who need sponsorship. Rather than sorting through thousands of general postings, you can search by role type and state to surface relevant opportunities. Migrate Mate is particularly useful if you're on OPT, an H-1B transfer, or another work authorization with a tight timeline.
Are there state-specific considerations for customer service visa sponsorship in Maryland?
Maryland's proximity to Washington, DC means many employers are federal contractors, which can affect sponsorship willingness due to security clearance requirements. Some customer service roles tied to government contracts may require eligibility for clearances that non-US citizens cannot obtain, limiting sponsorship options in that segment. Healthcare and private-sector financial services employers in the state tend to have more flexibility and have historically filed more LCAs for customer service and client relations roles.
What is the prevailing wage for sponsored customer service jobs in Maryland?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.