Customer Service Visa Sponsorship Jobs in North Carolina
North Carolina's customer service job market spans major employers like Bank of America and Lowe's in Charlotte, healthcare networks across the Research Triangle, and tech-facing support roles in Raleigh-Durham. International candidates with relevant experience can find visa sponsorship opportunities across the state's financial services, technology, and healthcare sectors.
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Get Access To All JobsINTRODUCTION
TE Connectivity's Customer Service Team interacts with customers, company sales, and/or service representatives to handle a variety of pre-sales or post-sales service functions. The team processes transactions via phone, internet and correspondence from customers and representatives. Provide technical product support as needed and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy. Currently a Hybrid position with in-office presence required. Remote opportunity is not available.
ROLE AND RESPONSIBILITIES
- Key point contact/liaison for customers within assigned territory
- Management of Key Accounts
- Oversee Customer Order Fulfillment within the order to cash process
- Provide pricing and availability of material to customers
- Process orders as needed and any required changes
- Provide product data and technical information to customers
- Work with TE employees to resolve delivery issues
- Expedite and Escalate orders
- Process customer complaints
- Process and coordinate returns
- Resolve customer billing issues/residuals
- Process billing adjustments
- Backlog management
- Case management within Salesforce
- Work collaboratively with key internal departments to address customer issues
- Provide support to Sales Managers and Manufacturer Representatives
- Engage and collaborate with sales, product management, planning, pricing, and shipping
- Identify opportunities to drive solutions and continuous improvements for customer satisfaction
BASIC QUALIFICATIONS
- High school diploma or equivalent is required
- Experience in Industrial Manufacturing setting preferred
- Completion of an AA degree or equivalent is preferred
- 3 years of Account Management Experience
- Customer Success/Customer Relationship Management Skills
- SAP and Sales Force experience is preferred
COMPETENCIES
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
ABOUT TE CONNECTIVITY
TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. As a trusted innovation partner, our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers enabling artificial intelligence, and more.
Our more than 90,000 employees, including 10,000 engineers, work alongside customers in approximately 130 countries. In a world that is racing ahead, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat, Instagram and X (formerly Twitter).
COMPENSATION
- Competitive base salary commensurate with experience: $47,600– $71,300 (subject to change dependent on physical location)
- Posted salary ranges are made in good faith. TE Connectivity reserves the right to adjust ranges depending on the experience/qualification of the selected candidate as well as internal and external equity.
- Total Compensation = Base Salary + Incentive(s) + Benefits
BENEFITS
- A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits.
EOE, Including Disability/Vets
IMPORTANT NOTICE REGARDING RECRUITMENT FRAUD
TE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. Please be advised that TE Connectivity never requests payment or fees from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at te.com/careers, and all email communications from our recruitment team will come only from actual email addresses ending in @te.com. If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities.
LOCATION
Job Locations:
8000 PURFOY ROAD
FUQUAY - VARINA, North Carolina 27526
United States
Posting City: FUQUAY - VARINA
Job Country: United States
Travel Required: Less than 10%
Requisition ID: 156451
Workplace Type: Hybrid
External Careers Page: Customer Service
INTRODUCTION
TE Connectivity's Customer Service Team interacts with customers, company sales, and/or service representatives to handle a variety of pre-sales or post-sales service functions. The team processes transactions via phone, internet and correspondence from customers and representatives. Provide technical product support as needed and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy. Currently a Hybrid position with in-office presence required. Remote opportunity is not available.
ROLE AND RESPONSIBILITIES
- Key point contact/liaison for customers within assigned territory
- Management of Key Accounts
- Oversee Customer Order Fulfillment within the order to cash process
- Provide pricing and availability of material to customers
- Process orders as needed and any required changes
- Provide product data and technical information to customers
- Work with TE employees to resolve delivery issues
- Expedite and Escalate orders
- Process customer complaints
- Process and coordinate returns
- Resolve customer billing issues/residuals
- Process billing adjustments
- Backlog management
- Case management within Salesforce
- Work collaboratively with key internal departments to address customer issues
- Provide support to Sales Managers and Manufacturer Representatives
- Engage and collaborate with sales, product management, planning, pricing, and shipping
- Identify opportunities to drive solutions and continuous improvements for customer satisfaction
BASIC QUALIFICATIONS
- High school diploma or equivalent is required
- Experience in Industrial Manufacturing setting preferred
- Completion of an AA degree or equivalent is preferred
- 3 years of Account Management Experience
- Customer Success/Customer Relationship Management Skills
- SAP and Sales Force experience is preferred
COMPETENCIES
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
ABOUT TE CONNECTIVITY
TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. As a trusted innovation partner, our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers enabling artificial intelligence, and more.
Our more than 90,000 employees, including 10,000 engineers, work alongside customers in approximately 130 countries. In a world that is racing ahead, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat, Instagram and X (formerly Twitter).
COMPENSATION
- Competitive base salary commensurate with experience: $47,600– $71,300 (subject to change dependent on physical location)
- Posted salary ranges are made in good faith. TE Connectivity reserves the right to adjust ranges depending on the experience/qualification of the selected candidate as well as internal and external equity.
- Total Compensation = Base Salary + Incentive(s) + Benefits
BENEFITS
- A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits.
EOE, Including Disability/Vets
IMPORTANT NOTICE REGARDING RECRUITMENT FRAUD
TE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. Please be advised that TE Connectivity never requests payment or fees from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at te.com/careers, and all email communications from our recruitment team will come only from actual email addresses ending in @te.com. If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities.
LOCATION
Job Locations:
8000 PURFOY ROAD
FUQUAY - VARINA, North Carolina 27526
United States
Posting City: FUQUAY - VARINA
Job Country: United States
Travel Required: Less than 10%
Requisition ID: 156451
Workplace Type: Hybrid
External Careers Page: Customer Service
Customer Service Job Roles in North Carolina
See all 305+ Customer Service Jobs in North Carolina
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Search Customer Service Jobs in North CarolinaCustomer Service Jobs in North Carolina: Frequently Asked Questions
Which companies sponsor visas for customer service roles in North Carolina?
Large employers with established immigration programs are the most consistent sponsors. In North Carolina, companies like Bank of America, Fidelity Investments, and Lowe's in Charlotte, along with tech firms and healthcare systems in the Raleigh-Durham area, have histories of sponsoring work visas. Sponsorship for customer service roles tends to be more common when the position involves specialized technical support, financial services, or healthcare client relations rather than general retail or call center work.
Which visa types are most common for customer service roles in North Carolina?
The H-1B visa is the most commonly sponsored visa for customer service roles that qualify as specialty occupations, typically those requiring a bachelor's degree in a specific field such as business, communications, or a technical discipline. For roles in financial services or enterprise software support, employers may also sponsor L-1 visas for internal transfers. General customer service positions without a degree requirement rarely qualify for employer-sponsored work visas.
Which cities in North Carolina have the most customer service sponsorship jobs?
Charlotte and Raleigh-Durham concentrate the majority of visa-sponsored customer service roles in North Carolina. Charlotte's financial services sector, anchored by Bank of America and Truist, generates demand for client-facing support roles. The Research Triangle, including Raleigh, Durham, and Chapel Hill, hosts technology companies and healthcare networks where technical and healthcare customer service roles with sponsorship potential are more frequently available. Smaller markets like Greensboro and Winston-Salem have limited but occasional opportunities.
How to find customer service visa sponsorship jobs in North Carolina?
Migrate Mate is built specifically for international job seekers and filters customer service roles in North Carolina by visa sponsorship status, so you're not sorting through positions that don't offer it. Because sponsorship for customer service roles is more common in specialized sectors like fintech, enterprise SaaS support, and healthcare, using Migrate Mate to filter by industry alongside location helps narrow results to roles where sponsorship is genuinely available rather than incidental.
Are there state-specific considerations for customer service visa sponsorship in North Carolina?
North Carolina does not have state-level visa sponsorship programs, so all sponsorship flows through federal categories like the H-1B visa. One practical consideration is that the state's concentration of financial services and healthcare employers means customer service roles often require industry-specific credentials or experience that can strengthen a sponsorship case. Employers in the Research Triangle and Charlotte are generally more experienced with immigration processes than smaller regional employers, which can affect how smoothly sponsorship is handled.
What is the prevailing wage for sponsored customer service jobs in North Carolina?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.