Customer Service Visa Sponsorship Jobs in Pennsylvania
Pennsylvania's customer service job market spans healthcare giants like UPMC and Independence Blue Cross in Philadelphia, financial firms in Pittsburgh, and contact centers spread across the state. International candidates pursuing visa sponsorship will find opportunities in insurance, healthcare administration, and tech support, with Philadelphia and Pittsburgh serving as the primary hiring hubs.
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Get Access To All JobsRegional Customer Service Manager
Location: Devon, PA / Smithfield, PA / Queretaro, Mexico
At Johnson Matthey, your work will matter. As a Regional Customer Service Manager, you’ll join a world leader in platinum group metals with over 200 years of history. Using advanced metals chemistry, you’ll help tackle the world’s biggest challenges - cutting emissions, powering modern life and supporting life‑saving technologies - by applying, refining and recycling metals that matter for a healthier, more sustainable, circular future.
The role:
As a Regional Customer Service Manager, you will help drive our goals by:
- Leading, coaching and developing a regional customer service team across multiple sites to deliver high quality support and service.
- Collaborating with Sales, Operations, Finance and Supply Chain teams to manage customer demand, orders and shipment activities.
- Managing customer service processes within SAP, resolving transactional issues and supporting continuous process improvements.
- Monitoring and communicating demand changes, schedule volatility and service performance to key stakeholders.
- Reporting and explaining performance metrics including OTIF, expedited freight and demand trends.
- Supporting Order to Cash compliance requirements and contributing to export, financial reporting and customer account activities.
Key skills that will help you succeed in this role:
- Experience leading customer service teams within a manufacturing or supply chain environment.
- Proficiency in SAP, with the ability to troubleshoot transactional and process-related issues.
- Strong stakeholder management and relationship-building skills across commercial and operational functions.
- Excellent analytical, organizational, verbal and written communication skills.
- Demonstrated success improving processes and driving operational performance.
- Bachelor’s degree in Business, Accounting, Science, Engineering or a related discipline preferred; Spanish language skills are advantageous.
Even if you only match some of the skills, we’d love to hear from you to discuss further!
What we offer:
We make sure salaries are fair, competitive and aligned to individual roles, experience and responsibilities. We also support hybrid and flexible working and offer comprehensive employee benefits, including health, life, disability and retirement plans that support our employees’ financial and physical wellbeing, such as:
- Retirement Savings (401K Match, plus an additional Employer Contribution)
- 20 days annual PTO (varies for shift-based roles)
- Life and Disability Insurance
- Health Insurance (Medical, Prescription, Dental and Vision)
- Voluntary Benefits
- Wellbeing Programs and Incentives
- Tuition Assistance
- Parental Leave
Ready to make a meaningful impact on your career and the environment? Join us and help shape a sustainable future while advancing your career!
At JM, inclusivity is central to our values. We create an environment where everyone can thrive, embracing diverse perspectives to tackle challenges and ensure all colleagues feel valued and connected.
To submit your application, please click the "Apply" button online.
All applications are carefully considered and your details will be stored on our secure Application Management System. This is used throughout Johnson Matthey for the selection of suitable candidates for our vacancies as they arise. Johnson Matthey respects your privacy and is committed to protecting your personal information.
By applying for this role and creating an account you are agreeing to the notice.
Johnson Matthey Plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.
Regional Customer Service Manager
Location: Devon, PA / Smithfield, PA / Queretaro, Mexico
At Johnson Matthey, your work will matter. As a Regional Customer Service Manager, you’ll join a world leader in platinum group metals with over 200 years of history. Using advanced metals chemistry, you’ll help tackle the world’s biggest challenges - cutting emissions, powering modern life and supporting life‑saving technologies - by applying, refining and recycling metals that matter for a healthier, more sustainable, circular future.
The role:
As a Regional Customer Service Manager, you will help drive our goals by:
- Leading, coaching and developing a regional customer service team across multiple sites to deliver high quality support and service.
- Collaborating with Sales, Operations, Finance and Supply Chain teams to manage customer demand, orders and shipment activities.
- Managing customer service processes within SAP, resolving transactional issues and supporting continuous process improvements.
- Monitoring and communicating demand changes, schedule volatility and service performance to key stakeholders.
- Reporting and explaining performance metrics including OTIF, expedited freight and demand trends.
- Supporting Order to Cash compliance requirements and contributing to export, financial reporting and customer account activities.
Key skills that will help you succeed in this role:
- Experience leading customer service teams within a manufacturing or supply chain environment.
- Proficiency in SAP, with the ability to troubleshoot transactional and process-related issues.
- Strong stakeholder management and relationship-building skills across commercial and operational functions.
- Excellent analytical, organizational, verbal and written communication skills.
- Demonstrated success improving processes and driving operational performance.
- Bachelor’s degree in Business, Accounting, Science, Engineering or a related discipline preferred; Spanish language skills are advantageous.
Even if you only match some of the skills, we’d love to hear from you to discuss further!
What we offer:
We make sure salaries are fair, competitive and aligned to individual roles, experience and responsibilities. We also support hybrid and flexible working and offer comprehensive employee benefits, including health, life, disability and retirement plans that support our employees’ financial and physical wellbeing, such as:
- Retirement Savings (401K Match, plus an additional Employer Contribution)
- 20 days annual PTO (varies for shift-based roles)
- Life and Disability Insurance
- Health Insurance (Medical, Prescription, Dental and Vision)
- Voluntary Benefits
- Wellbeing Programs and Incentives
- Tuition Assistance
- Parental Leave
Ready to make a meaningful impact on your career and the environment? Join us and help shape a sustainable future while advancing your career!
At JM, inclusivity is central to our values. We create an environment where everyone can thrive, embracing diverse perspectives to tackle challenges and ensure all colleagues feel valued and connected.
To submit your application, please click the "Apply" button online.
All applications are carefully considered and your details will be stored on our secure Application Management System. This is used throughout Johnson Matthey for the selection of suitable candidates for our vacancies as they arise. Johnson Matthey respects your privacy and is committed to protecting your personal information.
By applying for this role and creating an account you are agreeing to the notice.
Johnson Matthey Plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.
Customer Service Job Roles in Pennsylvania
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Search Customer Service Jobs in PennsylvaniaCustomer Service Jobs in Pennsylvania: Frequently Asked Questions
Which companies in Pennsylvania sponsor visas for customer service roles?
Large employers with established immigration programs are the most consistent sponsors for customer service positions in Pennsylvania. Companies like UPMC, Comcast, Independence Blue Cross, and PNC Financial Services have histories of sponsoring foreign workers in client-facing and support roles. Multinational firms with Pennsylvania operations tend to have HR infrastructure to handle sponsorship, while smaller businesses rarely take on that process for customer service positions.
Which visa types are most common for customer service jobs in Pennsylvania?
The H-1B visa is the most frequently used visa for customer service roles that require a bachelor's degree in a related field, such as healthcare administration or financial services support. TN visas are available to Canadian and Mexican nationals in qualifying professional categories. Some customer service roles tied to specific industries may also see L-1 visa transfers for internal company moves. Roles without a degree requirement generally do not qualify for professional work visas.
How to find customer service visa sponsorship jobs in Pennsylvania?
Migrate Mate filters job listings specifically by visa sponsorship eligibility, making it straightforward to find customer service roles in Pennsylvania where employers are open to sponsoring international candidates. Because sponsorship willingness varies significantly by company size and industry, using a focused tool like Migrate Mate saves time compared to manually screening general postings. Filtering by Pennsylvania and customer service together surfaces the most relevant opportunities in cities like Philadelphia and Pittsburgh.
Which cities in Pennsylvania have the most customer service visa sponsorship jobs?
Philadelphia is the strongest market, driven by its concentration of healthcare systems, insurance companies, and financial services firms that regularly hire for customer-facing roles. Pittsburgh follows, with significant employment tied to UPMC, financial institutions, and technology companies that have grown in the region. Harrisburg sees demand from state government contractors and insurance operations, though the volume of sponsoring employers there is smaller than in the two major metros.
Are there any Pennsylvania-specific considerations for customer service visa sponsorship?
Pennsylvania's healthcare sector is unusually large relative to most states, meaning many customer service roles are tied to medical billing, patient support, or insurance operations, all of which typically require industry-specific knowledge and influence prevailing wage determinations under the H-1B program. Employers in regulated industries like healthcare and financial services tend to have more formal sponsorship processes. Candidates with backgrounds in those sectors may find it easier to meet both the specialty occupation standard and employer expectations in Pennsylvania.
What is the prevailing wage for sponsored customer service jobs in Pennsylvania?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.