Customer Service Visa Sponsorship Jobs in Minnesota
Minnesota's customer service job market spans major employers like UnitedHealth Group, Target, and Best Buy, concentrated in the Twin Cities metro of Minneapolis and St. Paul. International candidates with strong communication skills and qualifying degrees can find visa-sponsored roles in healthcare support, retail operations, and financial services across the state.
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Get Access To All JobsPosition Summary
The Customer Service Representative II will support customers by processing orders, handling inbound customer inquiries, and completing various customer service transactions. This role is responsible for entering customer orders accurately, answering approximately 12-15 inbound calls per day, processing returns, and ensuring timely resolution of customer issues. The ideal candidate will possess strong communication skills, attention to detail, and the ability to provide exceptional customer service in a fast-paced environment.
Key Responsibilities
- Enter and process customer orders accurately and efficiently.
- Respond to approximately 12-15 inbound customer calls daily.
- Create and process customer returns and related transactions.
- Resolve customer inquiries and concerns while maintaining a positive customer experience.
- Utilize ERP systems and internal tools to manage customer requests and order information.
- Collaborate with internal teams to support customer needs and ensure issue resolution.
- Maintain accurate records and documentation of customer interactions.
Required Experience
3-5 years of customer service and/or call center experience.
Experience working with SAP ERP or similar enterprise resource planning systems.
Strong proficiency with Microsoft Office applications, including Outlook, Excel, and OneNote.
Demonstrated ability to multitask and navigate multiple systems simultaneously.
Strong typing and data entry skills.
Excellent problem-solving abilities with a patient, professional, and customer-focused approach.
Required Skills
Call Center/Customer Service Experience
SAP ERP or Similar System Experience
Microsoft Office Suite (Outlook, Excel, OneNote)
Data Entry and Typing Proficiency
Customer Problem Resolution
Strong Communication Skills
Patience, Professionalism, and Empathy
Preferred Qualifications
Prior Call Center experience in a high-volume environment.
Medical Device industry knowledge or experience.
Experience supporting customers in a regulated or healthcare-related environment.
Education
High School Diploma or equivalent required.
VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Position Summary
The Customer Service Representative II will support customers by processing orders, handling inbound customer inquiries, and completing various customer service transactions. This role is responsible for entering customer orders accurately, answering approximately 12-15 inbound calls per day, processing returns, and ensuring timely resolution of customer issues. The ideal candidate will possess strong communication skills, attention to detail, and the ability to provide exceptional customer service in a fast-paced environment.
Key Responsibilities
- Enter and process customer orders accurately and efficiently.
- Respond to approximately 12-15 inbound customer calls daily.
- Create and process customer returns and related transactions.
- Resolve customer inquiries and concerns while maintaining a positive customer experience.
- Utilize ERP systems and internal tools to manage customer requests and order information.
- Collaborate with internal teams to support customer needs and ensure issue resolution.
- Maintain accurate records and documentation of customer interactions.
Required Experience
3-5 years of customer service and/or call center experience.
Experience working with SAP ERP or similar enterprise resource planning systems.
Strong proficiency with Microsoft Office applications, including Outlook, Excel, and OneNote.
Demonstrated ability to multitask and navigate multiple systems simultaneously.
Strong typing and data entry skills.
Excellent problem-solving abilities with a patient, professional, and customer-focused approach.
Required Skills
Call Center/Customer Service Experience
SAP ERP or Similar System Experience
Microsoft Office Suite (Outlook, Excel, OneNote)
Data Entry and Typing Proficiency
Customer Problem Resolution
Strong Communication Skills
Patience, Professionalism, and Empathy
Preferred Qualifications
Prior Call Center experience in a high-volume environment.
Medical Device industry knowledge or experience.
Experience supporting customers in a regulated or healthcare-related environment.
Education
High School Diploma or equivalent required.
VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Customer Service Job Roles in Minnesota
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Search Customer Service Jobs in MinnesotaCustomer Service Jobs in Minnesota: Frequently Asked Questions
Which companies in Minnesota sponsor visas for customer service roles?
Large Minnesota-headquartered employers including UnitedHealth Group, Target, Best Buy, U.S. Bancorp, and Ecolab have sponsored work visas for customer-facing and customer support positions. Healthcare organizations like Mayo Clinic and Fairview Health Services also hire internationally for patient services and client relations roles. Sponsorship decisions vary by role, team, and business need, so confirming sponsorship with each employer directly is important.
What visa types are most common for customer service jobs in Minnesota?
The H-1B visa is the most frequently used visa for customer service roles that require a bachelor's degree in a relevant field, such as communications, business, or information systems. Roles classified as specialty occupations, where a specific degree is a genuine requirement rather than a preference, are most likely to qualify. Some candidates already holding OPT or STEM OPT authorization also fill customer service positions before transitioning to employer-sponsored status.
Which cities in Minnesota have the most customer service visa sponsorship jobs?
The Minneapolis-St. Paul metro area accounts for the overwhelming majority of visa-sponsored customer service positions in Minnesota, given its concentration of Fortune 500 headquarters and large financial, healthcare, and retail employers. Rochester, home to Mayo Clinic, is a secondary market with demand in healthcare-related customer and patient support functions. Smaller cities like Duluth and Bloomington have more limited sponsorship activity.
How to find customer service visa sponsorship jobs in Minnesota?
Migrate Mate filters job listings specifically by visa sponsorship availability, making it easier to identify Minnesota employers actively hiring international candidates for customer service roles. Rather than sorting through general postings, you can search by state and role type to surface relevant openings at companies like UnitedHealth Group, Target, and others. Creating a profile on Migrate Mate helps match your background to roles that align with your visa eligibility.
Are there any Minnesota-specific considerations for customer service visa sponsorship?
Minnesota's strong healthcare and financial services sectors create consistent demand for customer service professionals, and employers in these industries have established HR infrastructure for handling visa sponsorship. The state follows federal H-1B prevailing wage requirements, so employers must offer wages meeting Department of Labor standards for the role and location. Candidates with degrees in business, communications, or a field directly tied to their customer service function tend to have stronger sponsorship cases.
What is the prevailing wage for sponsored customer service jobs in Minnesota?
U.S. employers sponsoring a visa must pay at least the prevailing wage, which is what workers in the same role, area, and experience level typically earn. The Department of Labor sets this rate to make sure companies aren't hiring foreign workers simply because they'd accept lower pay than a U.S. worker. It varies by job title, location, and experience. You can look up current prevailing wage rates for any occupation and location using the OFLC Wage Search page.